Advantage Toyota Scion

At Advantage Toyota we make every attempt to satisfy every customerWe are very sorry that [redacted] is not satisfied with our service.Here are the facts.On OCT [redacted] came to Advantage Toyota looking to purchase a vehicle; She selected a Toyota PriusShe than negotiated a price (see attached purchase agreement signed by all parties)The final price was $ 17,plus sales tax $1,538.57, plus $for motor vehicle registration fees an platesThe total wih all sales taxes fees was $19,[redacted] had some credit challanges but we were able to secure her a loan thru [redacted] [redacted] *** and delivered the vehicle for LESS than the original agreed price due to the fact that she wanted a lower payment, and the only way to do that was to reduce the original agreed price.The dealership submitted the finance contract to the bank, and it was rejected by the bank because we used the wrong bank form (our mistake).The reason why we are calling [redacted] is due to the fact that the bank is not willing to pay us until she signs the correct form.We have made several attempts to contact her and have her sign the necessary form, so we can get paid for the vehicle she's driving since Oct [redacted] and unfortunately she is not cooperating.The [redacted] of the dealership, called her today and left her a message stating that the following must take place: 1- [redacted] comes back and signes the necessary bank documents so we can get paid for the vehicle.2- Returns the Vehicle to the dealership and gets a full refund of her deposit.3- If she does not comply with our request we have no choice but to send for reposession of the vehicle and refund her the depositSincerely [redacted]

On December ***, (Friday) [redacted] purchase a new Toyota from Advantage Toyota and the dealer agreed to pay $to [redacted] s (see attachement)On Dec [redacted] **, (Tuesday ) Advantage Toyota mailed a check in the amount of $to [redacted] to be credited to the account of [redacted] ***) see attached copy of the check).On Dec ***, [redacted] received the check sent by Advantage Toyota and cash it , unfortunatly the Bank Toyoya Finacial Services had no record of any account in the name of [redacted] ***, and credited the wrong account.When [redacted] expressed her concern to Advantage Toyota we called [redacted] and it was discovered that the account of [redacted] was on the name of [redacted] ***, and the error was corrected by the bank ( [redacted] , and the $was credit it to the corrcet account of [redacted] AKA [redacted] ***.Please note the the Dealership (Advanatge Toyota) id everything it agreed to, and is verry sorry for the error the Bank ( [redacted] ) did, and any inconvinience this may have cause to [redacted] ***.Please be advised that [redacted] is responsible for any other charges if any to [redacted] upn vehicle inspection by a third party company designested by [redacted] .Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I never told them that I wanted to bring down my paymentI signed the same contract twice so I refused to sign it again for the third time, since after that day I left Toyota I never wanted to go back over there because they lied and cheats to get what they wantI call this blackmailing but fortunately for Toyota I don't have the time to go back in fourth and waste my time with themSo I have decided to return the car but I need my full refund cash or certified checkI will take it to court if I have to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At Advantage Toyota we value every customer and attempt to make everyone happy, we are not perfect, but for every unsatisfied customer we have over satisfied customers.The allegations by *** *** are completely and do not represent the thruth, there are allways sides to every story.Here is our side of the story.Like I explained on the response to her first compaint, *** *** purchased a vehicle from Advantage Toyota, and we delivered the vehicle for LESS than what she agreed to pay; We originaly had a finace contract with *** ***, but because of her credit challenges *** *** did not approve her credit, so we attempted to secure her credit to OR different banks, and all of them declined her credit except for *** Bank; that is the reason why she had to sign another contractUnfornutley we made a mistake on the second contractand *** Bank asked to have a corrected contract resignedAt this time we called *** *** and told her that she had to come in or we would go to her to resign the correct contract, but she REFUSED, and was driving the vehicle for almost one month and we never got paid for the vehicle, so we had to called her several times to tell her that if she did not sign we would have to get the vehilce back, because she insisted in NOT signing so we could get paid , we had to take a hard approache and told her that if she did not sign or return the vehicle we would have to go with the POLICE and reposessed the vehicle, we had no other alternatives.After approximatly one month of driving the vehicle she finnaly came in on *** Nov *** and returned the veicle. As promissed we will have a check today *** 11/**/for 100% of her initial deposit.By the way; when she came in on *** to return the vehicle, we offered *** *** another opportunity to keep the vehicle if she signed the corrected contract that was a few dollars less that what she had signed for, but she REFUSED.We have delivered on every promisse and will coninue to do so as allways with this and every customer

[redacted] was notified by Toyota Motor Sales of a National service campaign related to excessive oil consumption affecting thousand of vehicles including his. On May **, 2016 [redacted]nsisted to leave the vehicle at Advantage Toyota until the parts came in to do the proper repair, at...

this time he was advised NOT to leave the vehicle and that he could continue driving with out causing any damage to the engine until the parts arrived,  and that due the the high number of vehicles on the list we could not provide him a loaner at the time, but would be willing to give him one when the parts arrived. he still insisted on leaving the car.Andy the service consulted has spoken to [redacted] on several times both on the phone and in person to let him know that due to the nature of this campaign ( high volume of units) the parts were still in back order and we would let him know when the parts arrived, he was notified a few days before this complaint was filed that the parts have finally arrived and his vehicle should be completed by the end of this week.As for the  the engine being disassembled  it necessary do that in order to get the piston #s, before the parts are ordered and approved by the factory, yes we did put some parts in the back of the car , so that they would not be lost., but no damage was done to the vehicle, and it would be cleaned when the job is completed. The wet suit was inspected du[redacted]s visit by both him and Andy the service advisor, and it was determined by both parties that there was no damage done to it.As for the rental of a vehicle, had [redacted] taken our advise he could have been driving the vehicle until the parts arrived, and he then would be giving a loaner vehicle while waiting for the repair. but he refused to follow our instructions and insisted in leaving the vehicle.As a gesture of good will the dealership is willing to reimburse [redacted] for $35 per day for the rental expenses up on presentation of rental car receipts.The repairs to the vehicle should be completed by the end of this week, and Mr Giovanni will be notified when its done.

On December [redacted], 2014 (Friday) [redacted] purchase a new Toyota from Advantage Toyota and the dealer agreed to pay $1590. to [redacted]s (see attachement)On Dec [redacted], 2014 (Tuesday ) Advantage Toyota mailed a check in the amount of $1590. to [redacted] to be...

credited to the account of [redacted]) see attached copy of the check).On Dec [redacted], 2014 [redacted] received the check sent by Advantage Toyota and cash it , unfortunatly the Bank 9 Toyoya Finacial Services had no record of any account in the name of [redacted], and credited the wrong account.When [redacted] expressed her concern to Advantage Toyota we called [redacted] and it was discovered that the account of [redacted] was on the name of [redacted], and the error was corrected by the bank ([redacted], and the $1590. was credit it to the corrcet account of  [redacted] AKA [redacted].Please note the the Dealership (Advanatge Toyota) id everything it agreed to, and is verry sorry for the error the Bank ( [redacted]) did, and any inconvinience this may have cause to [redacted].Please be advised that [redacted] is responsible for any other charges if any to [redacted] upn vehicle inspection by a third party company designested by [redacted].Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I never told them that I wanted to bring down my payment. I signed the same contract twice so I refused to sign it again for the third time, since after that day I left Toyota I never wanted to go back over there because they lied and cheats to get what they want. I call this blackmailing but fortunately for Toyota I don't have the time to go back in fourth and waste my time with them. So I have decided to return the car but I need my full refund cash or certified check. I will take it to court if I have to. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is adequate. The matter has been resolved.
Sincerely,
[redacted]

At Advantage Toyota we make every attempt to satisfy every customer. We are very sorry that [redacted] is not satisfied with our service.Here are the facts.On OCT [redacted] came to Advantage Toyota looking to purchase a vehicle; She selected a 2012 Toyota Prius. She than negotiated a...

price (see attached purchase agreement signed by all parties). The final price was $ 17,536 plus sales tax $1,538.57, plus  $185.25 for motor vehicle registration fees an plates. The total wih all sales taxes  fees was $19,259.82.[redacted] had some credit challanges but we were able to secure her a loan thru [redacted] and delivered the vehicle for LESS than the original agreed price due to the fact that she wanted a lower payment, and the only way to do that was to reduce the original agreed price.The dealership submitted the finance contract to the bank, and it was rejected by the bank because we used the wrong bank form (our mistake).The reason why we are calling [redacted] is due to the fact that the bank is not willing to pay us until she signs the correct form.We have made several attempts to contact her and have her sign the necessary form, so we can get paid for the vehicle she's driving since Oct [redacted] and unfortunately she is not cooperating.The [redacted] of the dealership, called her today and left her a message stating that the following must take place: 1- [redacted] comes back and signes the necessary bank documents so we can get paid for the vehicle.2- Returns the Vehicle to the dealership and gets a full refund of her deposit.3- If she does not comply with our request we have no choice but to send for reposession of the vehicle and refund her the depositSincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I am unable to say or agree at this time that my problem is resolved. I arrived at Advantage Toyota at 7:00am and my car information was written up for service at 7:10. Mr. Andy Z[redacted] the service manager told me that the field specialist is traveling from New Jersey and was on his way. I responded that this was fine I would like to speak with him. At 1:00pm I met with the Field Technical Specialist Mr. Billy H**. He explained to me all of the testing that he did on my car. His recommendation was to remove the remote start and alarm system and the wiring connections and set the car back to the factory settings security system. Mr. H** mentioned that during his testing he had problems with the remote start and that it created a problem for him and that he could not disengage it unless he actually placed the key in the ignition so that Alarm would stop. I agreed to allow him to remove the remote start. The Field Technical Specialist suggest the same information that they dealership stated, that I need to drive the car more in order to keep the battery charged. It is hard for me to believe the battery in a new car will die if the car is not driven every single day. That means to me that there is something drawing the battery life and the battery can only be recharged if it is driven. If it is not driven it will not charge. He also suggested that at least once a week allow my car to run for at least 30 minutes in my drive way. I have asked around to several people and no one knows of anyone that has to live like this with a new car. Also on February **, 2016 it was two (2) degrees outside that morning and the battery was dead in the car. I had to call AAA to give my battery a boost. They were not able to answer me why the deep cell battery would die in a new car. It should not have happened. I do drive my car every day and I am afraid to be stranded. So therefore I am unable to say that my problem is resolved. I have my car back for 5 days, this is not enough time to give a final answer to whether the problem is resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] the customer came to Advantage Toyota the dealership with a 2007 Toyota Camry with 127, 463 miles. the customer concern had to do with excessive oil consumption. up on inspection of the vehicle, customer wad advised that the vehicle was under factory recall for the excessive oil...

consumption. At the time the parts to fix the oil issue were not yet available from the Factory, so a loaner vehicle was provided at no charge to the customer while waiting for the parts to become available.When the parts became available, the technician working on the vehicle notice that water pump was leaking, and that the air conditioning compressor was making excessive noise,( see document attached) not unusual for a 8 yeas old vehicle with 127,493 miles.Dealer notified the customer and authorization was given to repair the water pump, but customer never authorized to fix the air conditioning compressor.Please let it be noted that both the water pump and the air conditioning compressor are not related to any of the work that was done for the oil consumption, it has nothing to do with it. Any qualified technician will confirm that.As a goodwill gesture the dealership would be willing to replace the air conditioning compressor for 50% of the normal cost., so customer would pay for 50% of the cost and the dealership would pay for the other 50%.Thank youAnthony T[redacted]General Manager

[redacted] the customer came to Advantage Toyota the dealer on 06/**/204 with a check engine light issue, upon diagnosis the technician found code [redacted]; evap systen gross leak , the gas cap not sealing off, we replaced the evap system and replaced the gas cap and clear the system, charged customer...

$149.19 for parts and labor. The technician also detected a problem with the brakes, and we advised the customer, but she declined the service.The customer then brought the vehicle back over a year later 07/**/15 for a noise concern from the wheels, and told us that she had declined the brake repair on the last visit 06/**/2014.Upon inspection the technician determined that the brakes were so bad, that it was  a safety hazard and could not test drive the vehicle for the wheel noise, the customer again declined to do the necessary repairs of the brakes that was causing the noise, and was charged for the mechanics diagnostic fee of $125.00. had she agreed to do the repair the diagnostic fee would have been waived as per our policy.We believe the dealership did nothing wrong, and is not responsible for the customer refusal to perform the recommend work, however as a goodwill gesture will refund the $125.00 diagnostic fee charge to the customer.Thank youAnthony T[redacted]General Manager

At Advantage Toyota we always value the customers feedback, and have a stated policy to treat each customer as an honored guest.On July [redacted] 2016 [redacted] came to our dealership and agreed to purchase a used vehicle, completed and signed a credit application and gave us a $500 deposit with...

American Express card, that she has since disputed and the dealership has been charge back bu AMEX.After reviewing the file and all the documents signed by the customer; contrary to what the customer stated on the Revdex.com complaint and false reviews posted on the internet, the dealership followed normal legal process that we do with every customer.The customers Experian credit score at the time of the credit application given to the dealership was 703 not 769 as she has stated, we have the documentation to prove it.Because she was declined for the loan from our primary source for lack of credit and excessive inquiries in the last 12 months, prior to coming to Advantage Toyota; the finance manager in an attempt to secure the loan so that she could purchase the vehicle, submitted the loan request to 3 other banks, 2 the other banks declined it for the same reasons , however we were able to secure a loan from the last bank we sent the application to.Since than, the customer decided not to take delivery of the vehicle. and the $500 deposit has been returned to her American express account.The dealership followed normal procedure, and did nothing out of the ordinary.Should the customer request, we would be more than willing to give her a letter of withdrawal.

I have review this complaint and here is what I found based on our records;[redacted] purchase the vehicle from Advantage Toyota on 12/**2012, since than he has been servicing the vehicle here at the dealership; on 05/**/13 basic maintenance performed at NO charge to customer, 08/**/13...

maintenance performed at NO charge, 12/**/13 NYsTATE Inspection done at NO charge, 05/**/14 re-cal campaign work done at NO charge, 07/**/15 maintenance done at NO charge plus $100.60 work done and not charged to customer, 07/**/14 wheel aligment done, 11/**/14 maintenance performed at NO charge to customer, 12/**/14 cabin air filter done, 05/**/15 maintenance done customer paid $75.99,  12/**/15 NY state inspection done at NO charge, 06/**/16 customer came in for maintenance and was advised that the shocks /struts need to be done and an estimate of $260.93 and in addition the Rear Sway bar links and bushings need it to be done and was told that the factory warranty does not cover this type of work an estimate was given for $264.74. at this time customer DECLINED the work. ON 08/**/16 customer came in and stated his concern about the noise caused by the Rear Sway Bar bushings that we had advised him of on the previous visit and he had declined. Worked was performed a DISCOUNT od apprx $250 was given to the customer and he paid the balance after the discount.Please be informed that he also called the factory and they advised him that that work is not covered under the factory warranty wand was told the the dealer did a good will gesture by giving him a discount, I thing the record shows that Advantage Toyota has gone above and beyond with this customer thru out the service history and there was no wrong doing. and the worked performed and discounted by the deals was NEVER covered under the warranty at any given time.Customer desired settlement is unreasonable and therefore denied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Toyota service is not saying that in repeated occassions I told then about the problem and the noise in with the shocks and the bushings. Anything else they are saying has nothing to do with this case. They did not mentioned at all that one point they stated my complain on one of my visits to the service department.  I will be bringing that to the Small Claim Court where the judge will have plenty of chance to see the evidence. The shocks and bushings should be covered during the the time the car warranty was not yet expired but they did not heard my complains about the noice.  that is their wrong doing and the changes in price for the repaiments as well. Now they will need to pay legal fees as well. We will see who is right in a court of law.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Advantage Toyota acknowledges selling a brand new vehicle to [redacted], the vehicle had a small scratch on the bumper , and it was fixed according to Toyota standards before customer took possession of the vehilce. This does not happen very often, but is does happen from time to time at...

all dealerships cross the world, that does not make it used vehicle nor does it devalue the vehicleAs a gesture of good will  the dealership will be willing to give the customer a complementary, Lube Oil and Filter change at no charge.Thank YouAnthony T[redacted]General Manager

[redacted], purchased a brand new car from Advantage Toyota on August **, 2014 and has visited our service department on several occasions with battery concerns. On 09/**/14 dealership performed a battery and electric test according to factory specs and no problem was found. Customer came...

back on January **, 2015 with same concern, and the dealership replaced the alarm as a precaution, again on Feb, **, 2015 dealership removed the alarm as per factory recommendation.On March **, 2015 a factory specialist inspected the charging system and found alternator charging properly, The factory specialist also inspected for parasitic draw with in the spec at 15 milli AMP draw as normal. Factory specialist gave the approval to replace the battery with a deep cycle battery (heavy duty battery).Today upon receiving the Revdex.com complaint, Mike N[redacted] our service manager called the customer and scheduled an appointment for Wed 03/**/2016 to have the factory specialist take another look and resolve customer concern.Let it be noted that the client drives very little mileage and based on previous experiences, that could be one of the reasons why the battery is not charging properly.Dealership is willing to do whats is necessary to resolve this is**e.[redacted] NOTE THAT MY NEW EMAIL ADDRESS IS : [redacted], please update your records at the Revdex.com office.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Leased a new Corolla in which air conditioner failed within first two months. When serviced they informed me AFTER they repaired.

They claimed I put a plastic bag in the glove compartment and it somehow was sucked into the back of glove box and prevented the ac from blowing air. They were adament about it being my fault and charged me $125.88.

Refusing to pay they wouldn't release the car to me.

I charged the repair and left. I have tried to resolve this by phoning the service manager at least 10 times and left voice messages, email messages, and spoke to service dept who assured me they left word for him to call. He never did.

I also left messages for [redacted] the salesman, and [redacted] the advisor---not one returned my call. I called Toyota corp, who left word with the service manager to call me, he still refused.

I went to visit him and he claimed he never received any messages and feels that toyota should pay for the fee. REALLY?Desired Settlement: Reimbursement

Business

Response:

Customer came in with a complaint that the airconditioning was not working. Dealer assigned a master technician to diagose the problem, and it was found that due to customers negligence; placed plastic bags on the glove compartmnet that got sucked in and blocked the air conditioning vent.

Technician spent over one hour to remove the air blower and remove the plastic that was blocking the air. Customer was charged acoording to our labor rate ,for the time the technician spent on working on the vehicle.

Dealertship did nothing wrong and this is a frivolous complaint in an attempt by the customer not to pay for the service.

As it was explained to the customer by the service manager at the time, the customer has to pay for the service. Refund is not an option.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I find this absurd as the glove compartment is to store items, and should be sealed off to the A/c system.....the fact that a plastic bag was stored in the glove box should NOT effect the system, where does it state in the manual that the compartment should not hold items----just imagine if I stored a book.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

IYour Answer Here]

I am being held responsible for the glove compartment not being sealed off from the air conditioning unit. The glove compartment are used for storing items.

There is no wording in the manual that states the glove compartment is not to be used, making it useless. Evidently Toyota makes an error in the design of their car and is now stating I was being negligent--i think not.

There was no excuse for many unreturned calls from the [redacted], and staff, I had to physically go there, approach the [redacted] once he was pointed out to me.

He then told me that he wasn't going to reimburse me of the fee, and claims Toyota should, and they were about too. So the leaves me paying for Toyotas illy designed vehicle.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per our previous response; the dealership and the manufactor are not responsible for what happened.

Customer concern is not related to anyrthing the dealership did, and the manufacture feels its not a product defect or poor workmanship.

We are sorry but there is nothing we can offer at this time.

Thank you

Review: On July [redacted] 2015 I took my Toyota Camry into Advantage Toyota because my car was burning oil and it fail the oil consumption test so they had to keep it. So they gave me a loaner because they said it will take a long time to get the parts. When I left my car there the only thing they told me was wrong was that the car failed the oil consumption test. Every other week I would call Kenya A[redacted] to ask her the status on my car. She would tell me that they were waiting on the parts to come in. On Aug **, 2015 Kenya A[redacted] called me and told me that parts for the car came in and the mechanic working on my car told her that I would need a water pump because if the old water pump goes back on the car it would damage the new parts so I agreed to replace the water pump. On Aug [redacted] 2015 I went to pick up my car. I drove off the lot and went to turn the Air conditioner and notice it was blowing out hot air. So I brought it back to Ms A[redacted] and told her that the A/C was not working. She kept the car and said she will look into it. On Aug [redacted] I called Ms A[redacted] and told me that it was reported that the A/C Compressor was inoperable but I was NEVER told that. I feel that that Toyota damaged the compressor after having it for a month and a half and I would like a replacement. Please help me resolve this issue. Thank you.Desired Settlement: I would like my air conditioner compressor replaced because I feel it was damaged by Toyota.

Business

Response:

[redacted] the customer came to Advantage Toyota the dealership with a 2007 Toyota Camry with 127, 463 miles. the customer concern had to do with excessive oil consumption. up on inspection of the vehicle, customer wad advised that the vehicle was under factory recall for the excessive oil consumption. At the time the parts to fix the oil issue were not yet available from the Factory, so a loaner vehicle was provided at no charge to the customer while waiting for the parts to become available.When the parts became available, the technician working on the vehicle notice that water pump was leaking, and that the air conditioning compressor was making excessive noise,( see document attached) not unusual for a 8 yeas old vehicle with 127,493 miles.Dealer notified the customer and authorization was given to repair the water pump, but customer never authorized to fix the air conditioning compressor.Please let it be noted that both the water pump and the air conditioning compressor are not related to any of the work that was done for the oil consumption, it has nothing to do with it. Any qualified technician will confirm that.As a goodwill gesture the dealership would be willing to replace the air conditioning compressor for 50% of the normal cost., so customer would pay for 50% of the cost and the dealership would pay for the other 50%.Thank youAnthony T[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was never told by the service representative that the air conditioner compressor needed replacing. When I pick up my car I noticed that the air conditioner was not working and I went back to the service rep and told her my air conditioner was not working. She said she would have them look at it. She never mentioned that the compressor was bad when I dropped it off. Also the service manager Daniel S[redacted] said the compressor was bad when I dropped it off. They NEVER said that to me and I called many times to check on my vehicle. I understand that the car is 8 years old but I have been having routine maintenance done there at Advantage Toyota to ensure my car is running good. Also the service representative told me that I need a new water pump because if I place the old water pump with the new engine parts it will damaged the parts; it wasn't because of a leak. Bottom line I feel Advantage Toyota are at fault and they should pay at least 80% for the cost of the replacement and labor fee and I pay 20% due to the year of the car]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,