Advantage Toyota Scion

Review: On ** April 2014 I purchased a used "CERTIFIED" 2011 Toyota Corolla 4 DSD with 15,904 miles for a total of $18,662. On ** July 2014 at 8:29 am, I took the car back to Toyota with 16,306 miles for a non working Air Conditioner system. I was promised the car would be ready by 5 pm. At the time of this complaint (12 days later) Toyota still has not determined the root cause or have given an estimated time of repair even after multiple replacement parts and escalation to a Toyota Engineer. This is very concerning as I have given a $9,000 down payment and have continued to pay my monthly payments on time. I truly believe that I have been apart of a scam that portrayed this car as being a CERTIFIED vehicle. Due to Toyota's deceptive practices, I don't believe that I will ever know the true magnitude of this defective vehicle as it is obvious that I will always have electrical issues that will continue after the warranty expires and throughout the life of the car.

P.S. This car was looked at by multiple technicians and then escalated to a Toyota engineer.Desired Settlement: I would like a true "CERTIFIED" Toyota Corolla as the one I purchased was falsely represented and could not have possibly been certified by Toyota.

Business

Response:

The customer in fact purchased a 2011 Toyota Corolla that passed a rigorous inspection to qualify it as Certified. Unfortunately the Air Conditioning system failed after 3 months of ownership.

We at Advantage Toyota have several Master Certified Technicians and have acccess to all the "Techical Suport" that Toyota has to offer.

The customer allegations of Deceptive Practices are totally unfounded. No one can foresee the future when a vehicle will have a concern.

All Toyota Certified vehicles come with an Extensive Warranty.

After comprehensive Diagnosis Advantage Toyota, with the authorization of Toyota Motor Sales has made the decison to replace all the refrigerant components.

The compresoor had failed and sent some debris through the system, All the parts have been ordered and the vehicle should be ready for the Customer on 08/**/2014 pending the parts arrival.

Please let it be known that Advantage Toyota has allways been forthcoming with all its Customers and nevr had any intentions of deceiving anyone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ My resolution is a replacement vehicle. I don't believe that I will ever know the true magnitude of this defective vehicle as it is obvious that I will always have electrical issues that will continue after the warranty expires and throughout the life of the car. This car was looked at by multiple technicians and then escalated to a Toyota engineer. I made a down payment of $9,000 dollars on this car and only drove it for 500 miles. This sort of problem should not have happened so soon after the purchase, which leads me to believe it will continue. I continue to pay monthly payments on the balance as well as insurance]

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

As we indicated in the previous response, the vehicle passed all Toyota requirements to qualify as a Certified, and no one can forsee the future failure of an Airconditioning; this sometimes happens to brand new cars of any make or model. Customer request for a replacement vehicle is not an option, however if customer wants they will be able to trade it in towards another vehicle of custoers choice.

There are no electrical issues with the vehicle, simply an Airconditioning Failure, and the parts have been ordered and the air conditioning will be fixed and ready as we have indicated in the previous response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I picked up the car on 8/*/2014 and did not receive any written documentation on what was done to resolve the issue. I still don't believe that I was without my car for over 2 weeks due to an air conditioning issue. I don't believe that Toyota is being honest. I'm afraid that I will be forced to pay for future issues that are related to an already existing issue.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: THEY BAIT AND SWITCH!!!!!!!! I gave $1000 deposit on a car with the dealer [redacted], On saturday morning (3-**-14). After the deposit went through that day we started doing all the paperwork over the phone. Between saturday and monday we exchanged over 30 phone calls. I get up monday morning to head out to them ( they are an hour and a half away) and I discover my current car had two flats. I called to them them I was arranging a ride but would still be there for my car! [redacted] kept calling to make sure I wasn't bailing. I get there monday evening and they SOLD MY CAR!!! Better yet, they sold it saturday night. So still after they had my deposit for it and they neglected to tell me during our 30 phone calls. They tried pushing me into buying any other crap car they had on the lot. After I kept telling [redacted] I do not want a different car, I want my money back, He got the [redacted]. They made me wait 15 minutes before [redacted] even came to speak to me. Then he offered no help or solution. All he had to say was it was a "hiccup" and there's nothing they could do about it. I insisted he put my money back into my account. He said he put it through, it was all up to my bank now. I called my bank to see if they would push the money through so I could find a new car the next day. They said there is now pending transaction and nothing in the system saying my money is coming back to me. I called Toyota corporate, They lady was very rude and seemed annoyed to have to handle my situation. She said she would call that dealership, get my information and if I didn't mind give my debit card numer over the phone, that she would credit the money back that afternoon (3-**-14). It is now Thursday 4-*-14 and I have not heard back from the dealership, or corporate and I have still yet to receive my money back!Desired Settlement: I would like my money back and for the dealership to have to change their policy! They insist on customers giving a deposit to insure the car does not get sold, So why are they selling the cars to other customers after they have deposits on them?!

Business

Response:

The Bait and Switch allegation is false, and it is not the case here.

Customer found one of our used cars in the Internet, and called the dealership to purchase it. Dealership took a good faith deposit on Saurday morning 03/**/2014 and had every intention of selling and delivering the vehilce to the customer.

That same day dealer attempetd to secure Credit with Toyota Financial Services, but was unable because of the customers credit. That same day another customer came in and wanted that same vehicle and was willing to pay for it on the spot and drive it home. Based on the fact that we dind not secure the credit for [redacted], the used car [redacted] decided so sell it to the another customer that was willing to pay it in full the same day.

Dealership's used car [redacted] should have called the customer to let her know that he could no longer hold the vehicle bacause of her credit beeing decline, and that he was selling it, because he did not want to loose the opportunity when he had another customers willing to pay for it on the spot.

Dealership is very sorry for failure of comunication.

Customer deposit was refunded the next business day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

ABSOLUTELY FALSE!!! I went in on Friday and test drove the car. I then called Saturday morning to give the deposit. You pulled the $1,000 out of my account within minutes. At that point my credit would not have even been an issue. The sole purpose of giving a deposit is so YOU DO NOT SELL THE CAR!!! The deposit is supposed to then be refunded if for some reason I chose to not purchase that car. So the car should of been off the lot the moment you took the money out of my account! As to the refund, I have bank statements which prove that I did NOT receive any refund until two weeks later. I have paperwork and phone records to prove that I had been in contact with my bank monitoring my account and waiting to see when a refund was even being processed. You took my money and sold the car. There is no excuse. Despite your claiming other wise, this is a BAIT AND SWITCH!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The response we gave is our final response, Nothing else to do. Customers concerns have been addressed and the refund of deposit have been issued.

Please close this case.

Review: I brought in my vehicle in for a check engine light January *,2014 @ 7:09AM. [redacted] "[redacted]" acknowledges to me technician has found carbon build up in TB, technician cleaned TB free of carbon.Job was completed.Six hours later Check engine light reappears January *,2014 @ 1:00PM. I returned my vehicle back to Advantage Toyota, [redacted] "[redacted]" was notified. [redacted] states that they will need to keep vehicle to do a full diagnostic scan on the vehicle. After the diagnostic scan [redacted] states bad fuel in the lines & fuel tank everything needs to be cleaned & drained out of the gas tank & fuel lines. Advantage Toyota kept the vehicle for four days,to delivery of good & services.

January *, 2014 technician scans my vehicle again finds code # [redacted] which indicates Catalytic Converter pending damaged,I was not notified of this until January **,2014."[redacted]"

January **,2014 [redacted] called to tell me my vehicle is ready for pickup, which I did later that evening @ *:15 PM.January **, 2014 Check engine appears again bring it back to Advantage @ 7:25AM,

come to find out by [redacted] that my Catalytic Converter is pending damaged, with parts & repairs cost is between $1,*00-1,500 dollars.

I've lost all trust with this Dealership from [redacted] "[redacted]" & "[redacted]" no one is taking on the lack of responsibly for the consumer. I would greatly appreciate some assistance to this matter.

Kind Regards,

[redacted]Desired Settlement: My main focus is to get my vehicle fixed properly, also that it's the Dealers responsibility to have fixed this issue from January *,2014 when it came out on computer scan.what's the dealers policy & procedure manuel states in this case? I should've been informed January*, 2014 about this code P420 Catalytic Converter pending damaged, obviously I would've taken care of this issue while Advantage had the vehicle for four days.Advantage Toyota has shown me improper practices & no delivery of good & services.

Business

Response:

Customer vehilce is a 2008 with 104,424 miles, Customer stated that he believes that a porr diagniostic was performed, that was not the case, we followed the Factory recomended process to address his vehicle complaint.

We spoke to the customer and explained that poor fuel or contaiminants can cause several problems with the vehicle that can be unseen until trouble codes are present. Customer again does not trust diagnostic and believes he's entitled to be reimbursed for the repair made and future repairs. Explained to the customer that's not an option but would be willing to further assist him with a reduced price on the catalytic converter.

Customer was not interested and said that he will be seeking repair alse were. Customet also stated that he would be contacting the media and legal council.

Customer also contacted the Factory headquarters , and dealer was informed that the cost of the reapair was declined .

At this time all we can offer to the customer is to repair the vehicle at a discounted price.

Review: On October[redacted], 2014 I purchased a 2012 Prius car from Toyota. I signed a contract I took my car home. I was ecstatic! November**, 2014 I received a phone call from Toyota asking me to come back to the dealer because they stated that they let me signed the wrong contract. So, I went to the dealer and signed the contract again. I tried my best to read the contract over and over to make sure that everything that they promised me was on the second contract but unfortunately, even though some things didn't seems right from the contract I signed it anyway and left the dealership with my car with no problem. [redacted] November**, 2014 I started receiving threatening from calls from the sales and [redacted] asking me to come back again for the third times because I signed the wrong contract again. I got really angry and scared because I said to myself wait a minute this is the third contract that I had to signed for Toyota because they kept making mistakes after mistakes so I told them since they are calling me making threats about towing my car it is time to contact a lawyer and report it to Revdex.com. I called and left several messages for the Owner but no one called me back but in the meantime I am still getting threatening phone calls from the [redacted] and the [redacted]. I have not being getting no sleep at night worrying myself at night because I don't want to wake up up one morning and not have a car to go to work. I am a [redacted] for the [redacted] and children counts on me every day. As a citizens of America I feel that it is something that Revdex.com, District Attorney and the Mayor should know about. The stress that Toyota put me through is unbelievable and hard to believe that they can do that to a Human being.Desired Settlement: Refund $3,500

Business

Response:

At Advantage Toyota we make every attempt to satisfy every customer. We are very sorry that [redacted] is not satisfied with our service.Here are the facts.On OCT [redacted] came to Advantage Toyota looking to purchase a vehicle; She selected a 2012 Toyota Prius. She than negotiated a price (see attached purchase agreement signed by all parties). The final price was $ 17,536 plus sales tax $1,538.57, plus $185.25 for motor vehicle registration fees an plates. The total wih all sales taxes fees was $19,259.82.[redacted] had some credit challanges but we were able to secure her a loan thru [redacted] and delivered the vehicle for LESS than the original agreed price due to the fact that she wanted a lower payment, and the only way to do that was to reduce the original agreed price.The dealership submitted the finance contract to the bank, and it was rejected by the bank because we used the wrong bank form (our mistake).The reason why we are calling [redacted] is due to the fact that the bank is not willing to pay us until she signs the correct form.We have made several attempts to contact her and have her sign the necessary form, so we can get paid for the vehicle she's driving since Oct [redacted] and unfortunately she is not cooperating.The [redacted] of the dealership, called her today and left her a message stating that the following must take place: 1- [redacted] comes back and signes the necessary bank documents so we can get paid for the vehicle.2- Returns the Vehicle to the dealership and gets a full refund of her deposit.3- If she does not comply with our request we have no choice but to send for reposession of the vehicle and refund her the depositSincerely[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I never told them that I wanted to bring down my payment. I signed the same contract twice so I refused to sign it again for the third time, since after that day I left Toyota I never wanted to go back over there because they lied and cheats to get what they want. I call this blackmailing but fortunately for Toyota I don't have the time to go back in fourth and waste my time with them. So I have decided to return the car but I need my full refund cash or certified check. I will take it to court if I have to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

At Advantage Toyota we value every customer and attempt to make everyone happy, we are not perfect, but for every unsatisfied customer we have over 1000 satisfied customers.The allegations by [redacted] are completely false and do not represent the thruth, there are allways 2 sides to every story.Here is our side of the story.Like I explained on the response to her first compaint, [redacted] purchased a vehicle from Advantage Toyota, and we delivered the vehicle for LESS than what she agreed to pay; We originaly had a finace contract with [redacted], but because of her credit challenges [redacted] did not approve her credit, so we attempted to secure her credit to 6 OR 7 different banks, and all of them declined her credit except for [redacted] Bank; that is the reason why she had to sign another contract. Unfornutley we made a mistake on the second contract. and [redacted] Bank asked to have a corrected contract resigned. At this time we called [redacted] and told her that she had to come in or we would go to her to resign the correct contract, but she REFUSED, and was driving the vehicle for almost one month and we never got paid for the vehicle, so we had to called her several times to tell her that if she did not sign we would have to get the vehilce back, because she insisted in NOT signing so we could get paid , we had to take a hard approache and told her that if she did not sign or return the vehicle we would have to go with the POLICE and reposessed the vehicle, we had no other alternatives.After approximatly one month of driving the vehicle she finnaly came in on [redacted] Nov [redacted] and returned the veicle. As promissed we will have a check today [redacted] 11/**/2015 for 100% of her initial deposit.By the way; when she came in on [redacted] to return the vehicle, we offered [redacted] another opportunity to keep the vehicle if she signed the corrected contract that was a few dollars less that what she had signed for, but she REFUSED.We have delivered on every promisse and will coninue to do so as allways with this and every customer.

Review: I've been here before for a check engine light about a year ago and received good service and communication from my advisor, Andy, who gave me an entire diagnostic run-down on my vehicle. Among the many issues with my vehicle was the brake system which I declined service on.

Which brings me to my most recent visit. Something didn't feel right with my wheels as I drove it and figured this would be a good time to bring it in for the brakes as well. I didn't receive the same advisor as last time. I explained to my new advisor-Claritza- what I needed, as detailed from the last visit, as well as my concerns with this new issue with my wheel. She said my diagnostics were not on file/history from my previous visit and she urged me to run a new diagnostic which would be charged. I was reluctant and declined since I knew what was wrong as described from my previous visit. She urged once again and assured me that the cost would also cover finding out the cause of the new issue with my wheel which is what I mainly came in for. And of course the diagnostic charge would be waived if I continued to receive service -which I declined.

Unfortunately because my brakes were in such bad shape, it's against their policy for the safety of the mechanics to test drive my vehicle and therefore made it unable for them to find out what was wrong with the wheel. But I was still charged for the diagnostic on the brakes and expressed my frustration to my advisor since not only did we not find out the cause which she assured would be covered in the fee, but because I had initially declined solely because the company didn't have my information on file which is not my fault but theirs.

I decided to contact the customer relations manager, Jessica, and I explained to her what happened. Jessica looked up my information and as it turns out my new advisor was wrong about not having my history on file. She said she would be in contact with the service manager then later with me the next day to issue a reimbursement. I spent a week trying to get a hold of Jessica again with an email and calls, to no avail. I tried calling the service manager myself to no avail. I got a hold of the general manager's email, Anthony, and expressed my frustration. He forwarded the email to the service manager and directed the service manager to give me a call. My current schedule doesn't allow me to stop by the dealership myself and It's been two weeks since the GM forwarded the email to the service manager. Overall it's been a month trying to receive reimbursement or some sort of refund.Desired Settlement: Consistent contact with someone who may issue a refund.

Business

Response:

[redacted] the customer came to Advantage Toyota the dealer on 06/**/204 with a check engine light issue, upon diagnosis the technician found code [redacted]; evap systen gross leak , the gas cap not sealing off, we replaced the evap system and replaced the gas cap and clear the system, charged customer $149.19 for parts and labor. The technician also detected a problem with the brakes, and we advised the customer, but she declined the service.The customer then brought the vehicle back over a year later 07/**/15 for a noise concern from the wheels, and told us that she had declined the brake repair on the last visit 06/**/2014.Upon inspection the technician determined that the brakes were so bad, that it was a safety hazard and could not test drive the vehicle for the wheel noise, the customer again declined to do the necessary repairs of the brakes that was causing the noise, and was charged for the mechanics diagnostic fee of $125.00. had she agreed to do the repair the diagnostic fee would have been waived as per our policy.We believe the dealership did nothing wrong, and is not responsible for the customer refusal to perform the recommend work, however as a goodwill gesture will refund the $125.00 diagnostic fee charge to the customer.Thank youAnthony T[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is adequate. The matter has been resolved.

Sincerely,

Review: On June **, 2015 I turned in 2012 Camry lease in return for 2015 Camry lease. On my paperwork I signed that I will drop the second set keys off with dealership for 2012 lease. On June ** in the afternoon I handed over keys. Days later I called TFS to follow up with closing out on the account of the lease. They informed me that I owed a balance of $272.19 for missing second set of keys. I told them that was not my fault they informed that is not their issue. I called dealership July ** spoke with the sales person I was dealing with who then passed me to Fernando who claimed it will be taken care of. On July ** salesman called me to inform me Marc is handling situation. Days later still had the balance on account. Called Marc who was rude over the phone and told me he don't need to call TFS because he don't do prompts. He claimed Pat L[redacted] the district manager will handle the bill. On July ** the bill was to be taken care of. I explained it was urgent because I was in the middle of closing on a home and the mortgage company needed documentation it was closed with zero balance. On July ** mortgage company with my permission on the phone with TFS and the balance was not taken care. No one even made any attempt or notes on account. I was left to pay the bill of $272.19. I called the dealership July ** and Marc was not in the office. I spoke with the salesman Willie and he told me I will not see my money. I told him nonsense. Since then I have filed a complaint with Cooperate Toyota customer service department. They told me someone from the dealership has tried to reach me and no luck. I told them that is a lie I have my cell on and no messages even on my home phone. So if it was someone from customer relations who wanted to assist the customer why didn't they call cooperate headquarters or look in my account on file from recent lease. Better yet emailed me?Desired Settlement: I would that issue resolved with a full refund of $272.19. I did not loose the keys, the dealerships loss keys.

Business

Response:

The issue here is related to a missing key for a leased returned vehicle.Advantage Toyota is not responsible for any charges owed by the customer to Toyota Financial Services; however the dealership has asked Toyota Financial Services to assist in this matter.Pat L[redacted] the district Sales Manager for Toyota Financial Services is handling this case, and it could take up to 60 days to resolve this issue.If the issue is not resolved with 60 days, Advantage Toyota would be willing to pay $272.19 for the missing key as a goodwill gesture.Thank youAnthony T[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I just want to make clear I did not loose the keys. Today July ** I received a phone call and the dealership will pay for their fault.

Sincerely,

Review: There is an Electrical Defect with the New Car that I purchased from Advantage Toyota on August **, 2015 and on August **, 2015 I was left stranded with a dead battery. Advantage Toyota replaced the battery because they thought it was a bad battery. The defect caused the battery to die 14 days after purchase. Since that time I have been left stranded 5 additional times. The Electrical Defect drains the battery while the car is off. I have made several attempts to return to Advantage Toyota to get this matter resolved and they state that they perform diagnostic test and cannot find anything wrong with the car. They have tested the battery they have checked the alarm system. Also this winter when it dropped to 2 degrees outside overnight in the morning the car did not start. This is not expected from a new car. I have all of my work orders and I have all of my notarized documents from AAA where they had to come out and service my car with a battery boost. It has to be the electrical system in the car that has a defect.Desired Settlement: I have made several trips to Advantage Toyota to repair this problem, they keep returning my car to me telling me that they cannot find anything wrong with the car. I feel very uncomfortable driving the car because I travel alone and have the fear of being stranded. Although I keep AAA with me at all times. This is a very scary feeling. My desired resolution is for Advantage Toyota to take my car and examine the electrical system of the car and find out what is causing the car to die.

Business

Response:

[redacted], purchased a brand new car from Advantage Toyota on August **, 2014 and has visited our service department on several occasions with battery concerns. On 09/**/14 dealership performed a battery and electric test according to factory specs and no problem was found. Customer came back on January **, 2015 with same concern, and the dealership replaced the alarm as a precaution, again on Feb, **, 2015 dealership removed the alarm as per factory recommendation.On March **, 2015 a factory specialist inspected the charging system and found alternator charging properly, The factory specialist also inspected for parasitic draw with in the spec at 15 milli AMP draw as normal. Factory specialist gave the approval to replace the battery with a deep cycle battery (heavy duty battery).Today upon receiving the Revdex.com complaint, Mike N[redacted] our service manager called the customer and scheduled an appointment for Wed 03/**/2016 to have the factory specialist take another look and resolve customer concern.Let it be noted that the client drives very little mileage and based on previous experiences, that could be one of the reasons why the battery is not charging properly.Dealership is willing to do whats is necessary to resolve this is**e.[redacted] NOTE THAT MY NEW EMAIL ADDRESS IS : [redacted], please update your records at the Revdex.com office.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am unable to say or agree at this time that my problem is resolved. I arrived at Advantage Toyota at 7:00am and my car information was written up for service at 7:10. Mr. Andy Z[redacted] the service manager told me that the field specialist is traveling from New Jersey and was on his way. I responded that this was fine I would like to speak with him. At 1:00pm I met with the Field Technical Specialist Mr. Billy H**. He explained to me all of the testing that he did on my car. His recommendation was to remove the remote start and alarm system and the wiring connections and set the car back to the factory settings security system. Mr. H** mentioned that during his testing he had problems with the remote start and that it created a problem for him and that he could not disengage it unless he actually placed the key in the ignition so that Alarm would stop. I agreed to allow him to remove the remote start. The Field Technical Specialist suggest the same information that they dealership stated, that I need to drive the car more in order to keep the battery charged. It is hard for me to believe the battery in a new car will die if the car is not driven every single day. That means to me that there is something drawing the battery life and the battery can only be recharged if it is driven. If it is not driven it will not charge. He also suggested that at least once a week allow my car to run for at least 30 minutes in my drive way. I have asked around to several people and no one knows of anyone that has to live like this with a new car. Also on February **, 2016 it was two (2) degrees outside that morning and the battery was dead in the car. I had to call AAA to give my battery a boost. They were not able to answer me why the deep cell battery would die in a new car. It should not have happened. I do drive my car every day and I am afraid to be stranded. So therefore I am unable to say that my problem is resolved. I have my car back for 5 days, this is not enough time to give a final answer to whether the problem is resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I visited Advantage Toyota and was interested in purchasing a Scion-FRS. In early December 2013, a $1000 down payment was left with [redacted], the sales representative that was assiting me in making this purchase. After the financial aspect was completed, I found a better deal at another dealership and decided not to purchase the vehicle from Advantage Toyota.

In the initial process of this deal, I let [redacted] know that I was in the process of moving at the time and gave her both my old and new address to process information. I did not have the chance to change my address on my NYS license at the time. The addresses are as follows:

Old

New [redacted] When I requested the full refund of my down payment, the dealership told me that they had to send it to my old address (because that is what's listed on my driver's license) even though I provided them with the new address at the very beginning stages of the transaction. With this failure to comply with the customer, I was highly dissatisfied. I have mail forwarding to the new address, and mail still trickled to the old address, which I picked up on a regular basis from the new tenants. Through all the mail, I have not seen the refund check.

I changed the address on my NYS driver's license and called the dealership back in an attempt to obtain my refund. A copy of my new license was sent to the sales rep [redacted] on 1/**/2014 and again on 1/**/2014 due to visibility issues. She informed me that it should take about 24 hours to have the old check voided and a new one sent out in the mail.

After waiting a month, I still have not received the refund check. I have made numerous calls to Advantage Toyota in an attempt to resolve this matter, and they keep replying that they "don't know what is going on."

I have filed two cases with Toyota Corporate which prove insufficient and only serve as a way to connect me with the dealership. The two cases I have filed are [redacted] and [redacted]. I was informed by Toyota Corporate that Advantage Toyota is responsible for processing their own refunds, when Advantage Toyota told me they cannot change my address to the new address on the refund check because it is "corporate's policy."

When I call the dealership, I cannot speak with anyone. The [redacted] informs me that the person I am requesting is not in. I have to call Toyota Corporate, who then calls the dealership and gets me someone to speak to. I have been in contact with [redacted] most recently, who told me that the check has been cashed (which is the voided check he's viewing in the system). I tried to tell him that, but he insists the check has been cashed. He told me that he would have to speak to his office and see what is going on...I have not heard back from [redacted].

After filing a case with Toyota Corporate, I have also been in contact with [redacted]. I have left [redacted] numerous messages on his voicemail as well as left messages with the [redacted] who told me that she would leave it on his desk. [redacted] has returned my phone call once, which is when Corporate spoke to him.

I called and spoke with [redacted] on 3/**/2014, who again told me he would return my call after finding out where my refund is. I have not heard back from [redacted] since. I called the dealership on 3/**/2014 to speak with [redacted] when I was informed that he was not in (which is more often than not, the case).Desired Settlement: My desired outcome is that this complaint will give me some relief and have my refund back in my possession. It has been 4 months of disappointment dealing with Advantage Toyota. They have no sense of customer service and fail to follow up with customers. I have experiences an excessive delay in receiving my refund with no explanation, except they "don't know what's going on."

If possible I wish to pick the refund check/cash up at the dealership itself to resolve this matter.

Business

Response:

Dealer has send a refund check multile times and post office was not avle to deliver.

Please see attachemnt of copy of both cheks; the first one was mailed to customer on 12/**/2013 post office unable to deliver. Second check mailed on 02/**/2014 to new address prived by the customer, post office was unble to deliver again.

Dealer has made every attempt, unfortinatly both addresses privide by the customer have been returned by the post office, because name is not known at that address.

For the 3rd time we are stop payment on the checks and reissuing a third check that the customer will have to pick up at the shownnromm, because every address the customer has given us the post office has been unable to deliver.

New check will be reay on Tuesday April [redacted], for the customer to pick up at the showromm.

Review: Put a down payment on used Toyota on 11/* (Sales guy [redacted]/ [redacted]) prior to signing final agreement. Terms and conditions were not as we agreed, and I walked out on deal. Finance person ([redacted]?) said that credit card would be refunded on Monday, 11/**. Credit card was not refunded. Called Thursday 11/**, left a message, no call back. Called Saturday 11/**, spoke with [redacted], he said he would look into it, get the refund and call me first thing Monday. He didn't call. Called Wednesday evening, 11/**, spoke with [redacted], who said he's look into it and call me Thursday. Didn't get a call. Called Friday, left a message for [redacted] said it was urgent. Didn't get a call. Called Saturday 11/**, and had to call in 7 times before finally getting a hold of [redacted], who looked into it. He said that it had never been processed, and that he would get it done immediately. As of Wednesday 11/**, no refund. Called in, spoke with [redacted], who said there was no record of refund ever getting processed.Desired Settlement: Refund my Amex for $5,500.

Business

Response:

Advantage Toyota policy when it comes to refunds, is to give evreone the money back. In this case we are very sorry that the customer has not received the refund and here is the reason why; We have no record of [redacted] ever puchasing or placing an order at Advantage Toyota.

The transaction she's referring to was made by [redacted], and the reason why the refund was not processed is because [redacted] put in a dispute cancellation witrh America Express, and its beeing processed by American Express., it could take up to 60 days before its cleared up.

Had the customer not put in a dispute with Amerixcan Express, this woulld have been done by the dealership the same day.

At this time we recomend [redacted] calls American Express to stop the dispute, and call me [redacted] of Advantage Toyota with the credit card numbers used in the transaction, and I will make sure it is refunded asap.

Sincerelly

Review: My wife ordered a car on 09/**/2013. The salesman said that Advantage required a security deposit of $1000.00 because we were making changes to the car. I gave him a check for $1000.00 and the salesman agreed that I would get the security deposit back when she picked up the car. I did not get the deposit back when my wife picked up the car on 09/**/2013. The salesman said that he had to put in a request to their accounting department for a refund. The $1000.00 did not appear on the invoice. I called twice and was assured that the money was being sent. This is 10/**/2013 and I am still waiting for the check.Desired Settlement: I want my $1000.00 back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Security Deposit returned on October **. 2013. It took 6 weeks and many phone calls.

Sincerely,

Review: On December **, 2014, I purchased a brand new 2015 Toyota Corolla from Advantage Toyota. At the time of sale, I turned in my 2012 Toyota Camry and signed a contract with Advantage Toyota wherein it was agreed that Advantage Toyota would pay off the remaining amount owed on the 2012 Camry. To date, I have been receiving endless collection calls from [redacted] due to Advantage Toyota's failure to pay off the balance owed on the car. I have called Advantage Toyota on numerous occasions requesting that they respolve this issue and pay off the vehicle, but to date, the issue remains unresolved. In speaking with several different finance department representatives at Advantage Toyota, the first few times I was told that a check for the total payoff amount had been issued and mailed in December 2014 and that they would follow up to ensure there were no accounting errors that would have delayed payment -- that was never done. The second round of phone calls included Advantage Toyota claiming to have "issues with their internal accounting department and getting checks out so they were unsure if a check was ever mailed." The third and most current response I received from Advantage Toyota was that this is an issue I'd need to take up with [redacted] as they were owed money from [redacted] and could not issue the pay off check on my 2012 Camry until they receive their money from [redacted].Desired Settlement: To protect my credit from being destroyed by Toyota and to avoid costly legal action, I need for Advantage Toyota to uphold the contract I signed with them and make all of the remaining payments owed on my 2012 Camry to [redacted] as agreed upon. In addition, Advantage Toyota is also to be held responsible for all late fees and surcharges that may have accrued, are presently accruing and that will accrue in the time it takes them to pay the account and have my account closed out.

Business

Response:

On December [redacted], 2014 (Friday) [redacted] purchase a new Toyota from Advantage Toyota and the dealer agreed to pay $1590. to [redacted]s (see attachement)On Dec [redacted], 2014 (Tuesday ) Advantage Toyota mailed a check in the amount of $1590. to [redacted] to be credited to the account of [redacted]) see attached copy of the check).On Dec [redacted], 2014 [redacted] received the check sent by Advantage Toyota and cash it , unfortunatly the Bank 9 Toyoya Finacial Services had no record of any account in the name of [redacted], and credited the wrong account.When [redacted] expressed her concern to Advantage Toyota we called [redacted] and it was discovered that the account of [redacted] was on the name of [redacted], and the error was corrected by the bank ([redacted], and the $1590. was credit it to the corrcet account of [redacted] AKA [redacted].Please note the the Dealership (Advanatge Toyota) id everything it agreed to, and is verry sorry for the error the Bank ( [redacted]) did, and any inconvinience this may have cause to [redacted].Please be advised that [redacted] is responsible for any other charges if any to [redacted] upn vehicle inspection by a third party company designested by [redacted].Thank You

Review: This is actually multiple complaints for: late delivery of product (vehicle not ready at time and date guaranteed); refund/exchange issues (refund for $1,095 was promised on 10/**/13, but never processed); failure to respond to phone calls or written requests for assistance or support (8 phone calls placed to dealership, 2 [redacted]s, and message left for the GM of the dealership which have gone without action or returned call.)

I purchased a 2006 Toyota Rav4 on 10/**/2013 this year. The product was not delivered as promised on 10/**/2013 at 8 am. We received instead a loaner car for the day. I made a complaint to the dealership [redacted], and in response he agreed to refund $1095 from the original contracted amount. He filled out a form for the issuance of this refund and made a copy for me. I called again on 10/**/2013 because I had not yet received the refund. The [redacted] informed me that I had missed the Friday submittal date and that I had to wait an additional week for my refund. On 11/*/2013 I called again because I had not received a refund; I was told that this [redacted] ([redacted]) was not available, that he was on vacation, and that they were unable to look into my request until he returned. I contacted another [redacted] on 11/**/2013 that aided me in the original purchase of my car ([redacted]) and informed him of my grievance. He asked me to email/fax him a copy of the refund request so that he could help me process it. I called him to confirm the receipt of the form, to which he never responded. I contacted him again on 11/**/2013 to see if he had received my email. He responded saying that he received it, but that he had not yet made a request to have it reviewed. I asked him when he anticipated it having processed and settled, and [redacted] responded that he would bring it to the attention of management the following week. I spoke with another manager after driving to the dealership today, and he told me that the refund request was never submitted.

It is now over 3 weeks since I was promised this refund of $1,095. I have yet to receive a phone call from the GM of the dealership, or ANY phone calls from any employee I have interacted with to give me a follow-up on the progress of my refund. I have spoken to, now, 5 employees over the course of the last 3 1/2 weeks to get this processed. I have not received any sufficient response to why my request was never process, or my refund.Desired Settlement: I would like my original $1,095 refund that was promised 10/24/2013, as well as additional compensation for lost time/travel/grievances caused by general failure to follow procedure by multiple employees with this dealership.

Business

Response:

We are very sorry that the delivery of the vehicle did not goaccording to customer's expectations.

The reason why it was not delivered at the agreed time is because while running the vehicle thru the reapair shop we found that the vehicle did not meet our rigorous inpection and a part needed to be ordered so the vehicle could pass inpection.

Because we did deliver the vehicle at the agreed time we gave the customer a loaner vehilce and offered a goodwill discount off the final agreed price in the amount of $ 1095.00

The customer wanted the refund to be issued to her credi card, unfortunately it can not be done that way. It will be issued in a form of a check; customer should expect to receive the $1095 goodwill refund by no later than December **, 2013

At this time we feel that the $1095 goodwill discount off the final agreed price is very generous and no additinal compentation will be offered.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is an ongoing complaint, previous filed: Complaint ID [redacted].I have been waiting for a refund in the amount of $1,095 as of October **, 2013. I have spoken to 3 [redacted]s, 2 [redacted] and have left voicemails for the ** of this dealership regarding my refund. I previously filed a complaint to the Revdex.com on 11/**/13. It is now December **, 2013 and I have received no such refund, have not received a call regarding the refund, or followup from any member of the staff at the dealership. I made another call this morning to be told that the ** was not in, and to pass along my message.The response I received from the business from my previous Revdex.com complaint is below:"We are very sorry that the delivery of the vehicle did not goaccording to customer's expectations.The reason why it was not delivered at the agreed time is because while running the vehicle thru the reapair shop we found that the vehicle did not meet our rigorous inpection and a part needed to be ordered so the vehicle could pass inpection.Because we did deliver the vehicle at the agreed time we gave the customer a loaner vehilce and offered a goodwill discount off the final agreed price in the amount of $ 1095.00The customer wanted the refund to be issued to her credi card, unfortunately it can not be done that way. It will be issued in a form of a check; customer should expect to receive the $1095 goodwill refund by no later than December **, 2013At this time we feel that the $1095 goodwill discount off the final agreed price is very generous and no additinal compentation will be offered.Thank you"

As only $500 of the $1,095 refund is goodwill, and the other $595 is a refund of a service that was cancelled (credit secure), I believe that additional compensation is necessitated by the ongoing failure by this dealership to follow through with my refund, dated October **, 2013.

Sincerely,

Business

Response:

This complaint has been resolved. The customer [redacted] has picked up the check in the amount of $1095. and in addition we picked up tha bill she had at the service department.

Review: on 5/*/13 I went to Advantage toyota to have maintenance done on the car and also requested that 4 new tires be put on the car and I spent a total of $1,395.86 there that day.

less than 6 weeks later I returned there because my ac was blowing warm air and my engine light was on. The advisor ([redacted]) there told me my car needs maintenance and that is why your light is on. I told him it is impossible because I was there less than 6 weeks ago and I have not gone over the mileage and the time to perform new maintenance is not here yet. So here is what happened next.

I went to Advantage Toyota on 6/**/13 because my A/C was blowing warm air when I turned it on. I paid to have the ac fix so that I can get cool air from the ac. Advantage Toyota returned the car to me, told me it was fixed and the problem was still there. I’ve called and took back the car to them requesting that the problem be fixed and a week the later I had to retrieve the car from them with the problem still there. I then took it to Smithtown Toyota where I reported the same problem and I was told the cost to fix the ac was $2719.

Attached is a bill from hillside Goodyear discount tires & Auto Repairs to whom on 7/**/13 I reported that my ac was blowing warm air for a fee of $725 in total fixed the ac and now is in working order.

The service I paid Advantage Toyota to do was never done and they took $373.01 from my account for a service (get my ac to give up cool air) that was not done. What I ordered I never received.

In addition, from the work done on my tires there is a cranking noise from the car and when I had it diagnosed by Goodyear discount tires & Auto Repairs, I was told that I need to change the front axles in the car.

Your help with this matter is greatly appreciated.

Sincerely,

[redacted]Desired Settlement: Advantage Toyota needs to return the $373.01 it took from my account for an undelivered services and they need to pay for the damage to my axels and estimated repair of $ 450 to be done by goodyear discount tire & auto repairs.

Business

Response:

We herevy knowlege the receip of compaint # [redacted].

On 5/*/2013 [redacted] came in to Advantage Toyota requesting that we do regular maintenace : LUBE, OIL and Filter change, she also requested that 4 new tires be installed. Advantage Toyota performed the requested services accordingly and customers left satisfied.

On 6/**/2013 customer came back to dealership with a unrelated request; (airconditioning was blowing warm air and engine light was on. Advantage Toyota diagnosed that the engine light was the maintenace light needed to be reset and that the aircontioning low side hose was leaking free on. Dealershiph reset the engine light and replaced the leaking low side A./C hose as authorized by customer ; customer paid $ 373.01 for the service and left with A/C blowing cold air.

On 6/**/2013 customer returned again compaining of A/C inoperative. after further dealership diagnosis, it was founf that the vehicled need an A/C compressor; at this time dealership at customer request contacted customers warranty provider (GEICO) to cover the reapirs and GEICO declined to pay for the service,: Customer was offered a dicount to have needed work performed and declined.

Customer never complained to dealership about axle noise. norv was it addressed at anytime by the dealership.

Advanatge Toyota performed all services requested by the customer, and charged for the services that were requestd and performwed properly. and therefore is not refunding requestd amount.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response is false statement. The request I made online for the work oder with advantage toyota will show my orginal complaint is that the a/c was blowing hot air. Advantage toyota never fixed the a/c and and I did not take the car from advantage toyota when they returned the car to me unfixed on 6/**/13. The car remained with advantage toyota the the whole week because I told them that I paid to have the a/c in working condition and it was not in working condition. I took a cab to work that day and left the car there. That very same day from work I called the insurer to report that advantage toyota vandalized my car. Geico came the following saturday and they inspected the car and declined the claim of vandalism. Geico said that when the car was in the accident to repair it they had to move the a/c line and said that I was given a defective work by D&D impressive. I reported to advantage toyota that the a/c was blowing hot air and that I needed freon added and that my engine light was on. [redacted] started by saying that I need maintenance and that is why the engine light was on. He spent about 5 minutes trying to tell me that it is maintenance and that I needed when I kept on repeating to him I just paid them less than 6 weeks ago to have maintenance done on the car. That request I made online. and the the statement that I requested oil change is not what my work order was. I requested maintenance and 4 new tires. When I got to the shop I was told that I needed to change the pads also and that is what was to be done to the car. In my argument with [redacted] that day he did not stop arguing that I had maintenance done and had maintenance been done in the car, my engine light could not have gone on and I told him this car could have caught on fire with me and I would not know why and that is when I requested to speak with a manager. There was none available and that is when one the other advisor came over and went through their system and told [redacted] that yes she had maintenance done in her car and this is how to read the system.

[redacted] went on to say that it could not be just adding freon and that something else could be wrong. I said freon is all I need to be added. He asked me to sign the work order for that for a total of $225. After 5 hours of waiting they finally called me and told me that the reason the a/c is not working is that one of the hose is leaking. I did not want to believe that and I demanded to speak with a supervisor. After 10 minutes, he reduced the total cost of having the hose fixed so that the a/c can work from $494+ to $373. I agreed to that and they told me that they don't have the hose on sight and that they needed to order it and that they will have it on friday. On Thursday night I received a phone call from [redacted] who told me that the hose did not come and that they will have it on saturday and I cam come in on Saturday at 8:30a.m. Saturday came I took the car to advantage toyota. At about 10:30 a.m. they called me in told me the work was done and they gave me the bill and I went to the window and paid the bill (which I still have a receipt of ) and they they me the keys and left the shop. 10 blocks away from advantage toyota I realized that the a/c was running the same manner as I took it to advantage toyota. I made a U-turn, got to advantage toyota, and asked to speak with a manager. The manager took the car back in and told me to wait 45mn went by and I had to be at work at 12:30. I asked the for a ride to work they told me they will call to have me drop off at work as half and hour went by. I did not get a pick and they had no news about the car. The receipt that I paid I asked the [redacted] ([redacted]) who had helped me the last time I had the maintenance done to sign my receipt that I leaving my car there because I had to go to work.

He did sign my receipt which I still have. At about 4:30p.m. One of the managers called me and told that it is the compressor that I need to replace. I told him that I don't believe them and that it was not ok to rob me. At about 6p.m. I called Geico and reported to Geico that my car has been vandalized by Advantage toyota.

Geico said the a/c problem has to do with the fact that the repair that was done in it by D&D impressive was not done properly. And that's Geico argument. However, Advantage toyota lied by saying that the car was fixed when they put in the hose. It was not fixed because I took the car right back to advantage toyota and when the adjustor from Geico went to Advantage toyota to inspect the car (his report was that the a/c compressor needed to be replace.) because from the day I left it there to go to work, I never went back because I believed they were breaking down my car because I reported that they did not do the maintenance I paid for. Advantage toyota had the opportunity three times to tell me that the a/c compressor was broken. First during maintenance, 2nd when I brought the car in complaining about the fact that it was blowing hot air and thirdly when the report came that it is a hose that needed to be replaced and there was no mentioning of the a/c compressor being broken. Instead of turning the key to me and told me that the car was fixed and that I had to go back and return it to them that day after replacing the hose if they did that they would also have determined that the a/c compressor was not working and that's what needed to be repaired.

Frankly, the mechanic who worked in the car is either competent or no hose was replaced in the car and the car tested to know if the a/c was functioning. That was not done and that is why I had to turn right back and report that they had given a car with the problem I presented with.

As for the noise my axels are making I did not make that noise before (I can bring the car to prove that the axels are making the noise) I let them work on the car to change the tires. They are the one who broke the axels the same way they broke the a/c compressor. I complained to managers about both the a/c problem and the axels and they are denying both.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We herevy knowlege the receip of compaint # [redacted].

On

5/*/2013 [redacted] came in to Advantage Toyota requesting

that we do regular maintenace : LUBE, OIL and Filter change, she also

requested that 4 new tires be installed. Advantage Toyota performed the

requested services accordingly and customers left satisfied.

On

6/**/2013 customer came back to dealership with a unrelated request;

(airconditioning was blowing warm air and engine light was on. Advantage

Toyota diagnosed that the engine light was the maintenace light needed

to be reset and that the aircontioning low side hose was leaking free

on. Dealershiph reset the engine light and replaced the leaking low side

A./C hose as authorized by customer ; customer paid $ 373.01 for the

service and left with A/C blowing cold air.

On 6/**/2013 customer

returned again compaining of A/C inoperative. after further dealership

diagnosis, it was founf that the vehicled need an A/C compressor; at

this time dealership at customer request contacted customers warranty

provider (GEICO) to cover the reapirs and GEICO declined to pay for the

service,: Customer was offered a dicount to have needed work performed

and declined.

Customer never complained to dealership about axle noise. norv was it addressed at anytime by the dealership.

Advanatge

Toyota performed all services requested by the customer, and charged

for the services that were requestd and performwed properly. and

therefore is not refunding requestd amount.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I've responded to this email 1 1/2 ago.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,