Adventure Chrysler Jeep Dodge

Customer purchased a new car and received a tax credit for her tradeTax credits are only permitted on new car purchasesThe car is not a PRE OWNED carTo date all service has been maintenance and is not part of the warranty. Finally, the car fax also shows she is the only owner of the
car. Thank you

I spoke with our service manager, *** He states the customer came into our service department and *** spoke with him directly Customer has not had vehicle serviced here and oil issue may or may not be a warranty issue This was explained to customer and since we did not have a
loaner we offered to drive customer home He got mad and left in his car We did not perform any service to the car.His request for warranty work to be done and paid for by his mechanic is NOT an option Customer may go to any Chrysler/Jeep/ Dodge dealership in the state and Canada to have the warranty work completed We suggest he go elsewhere as we do not want to service his car Deacon's CJD is in Mayfield Village and I am sure they will help him.Thanks

Customer purchased a new car and received a tax credit for her tradeTax credits are only permitted on new car purchasesThe car is not a PRE OWNED carTo date all service has been maintenance and is not part of the warranty. Finally, the car fax also shows she is the only owner of the
car. Thank you

Hi Customer purchased this vehicle 1-20-2017. Customer had taken car to mechanic prior to purchase. Customer purchased the vehicle. months later customer comes back upset that the car fax shows there was damage reported (not an accident). The vehicle was a
certified pre-ownedCarFax was clean when car was soldIt was reported on CarFax that there was an incident on 9-27-that was ADDED on to the CarFax on 12-7-which is months AFTER he bought the vehicleCar has been driven 22K miles since purchase. Owner here offered to take car in on trade. Customer not interestedPlease note that as a pre owned certified car we as a dealer must submit VIN for approval to get a cerified status for it by FCA. There is nothing else we can offer this customer. Thank you

WE have a call out to the customer and are waiting for a callback. The response below came (additionally) via email to ** at Revdex.com on 05/30/2017. Hi ***I responded via the message center on this complaint but have further information.The service manager has now left messages for
the customer with no repsonse. We apologize the customer was not happyWe can not take further action without speaking to consumer. Therefore, we have no additional information.Thanks

A certified vehicle simply adds montbs or an additional 3k miles to factory warrantyThe vehicle has been driven 20k miles with no issues until now.? Maybe the car was in an accident or he had something with it? There is no telling and there is no additional offer.? ? ?

Sometimes you just can't please someone no matter what you do.Here is the timeline of facts as I know them:*** and his wife came in to buy a carThey stated they had a friends&family discount # but didn't have it with them? The discount was applied and they were told to get us the #
so that we could submit it to *** called us with the # and it was an employee discount #, which, gave them a greater discount? F&I guy, ***, reprinted the paperwork(a copy was geiven to ***) and we owed them a check for the additonal discount that would be mailed? *** wanted a copy of the invoice to verify the discount? We mailed the check to the ***' and it went to the wrong place? We then OVERNIGHTED a check to them.? *** then called *** and stopped in last week ( Week of November 9th) to get a copy of the invoice? NOW he contacts Revdex.com in regards to the Buyer's order that he was provided and it has BOTH his signature and his wife's signature on it? It appears he misplaced it or lost it, as the customer copy is ALWAYS provided? And he wants to BLAME us ?I verified with the salesman, ** and *** and neither of them had a message from ***.*** just called and talked to ***? He confirmed with *** that we was just here last week for the invoice and why didn't he ask for the buyer's order copy then? ? *** stated he had left a message for ** about it(which makes no sense if he was here for the invoice)? *** told him he had given him the customer copy at time of purchase and if he needs another copy (that *** himself must have misplaced or lost) he would provide that to him? *** confirmed he will stop in this week to get a copy of the buyer's orderSee attached.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Adventure is not a customer oriented company.? It is the second time that I attempted to have the care serviced there.? I was told that if I purchased the car there that loaner cars would be available without a charge.? Both times I made arrangements in advance to have a loaner car available.? The 1st time I August of the car was not ready.? I made arrangements for a loaner car two weeks in advance scheduling the service for a date when the loaner car would be available.? I was assured that a car would be available.? I was not offered a ride home.? I made arrangements with my work schedule to have a loaner car.Twice they have messed up my schedule.? This is the 1st time I was told about an alternative dealership.I do not have any faith Chrysler?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
?

This issue was reviewed with GM and service manager.? Service manager has been in contact with the customer.? The repair is delayed to a parts issue out of our control.? The part needed is an axel seal that is estimated to arrive on 1-10-2018.? If the customer wants out of the
lease that is something we can not do.? Customer will need to contact FCA directly to discuss options.? Thank you.? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I want out of this leaseI have had nothing but problems with this car*** ***
?

Sometimes you just can't please someone no matter what you do.Here is the timeline of facts as I know them:1. [redacted] and his wife came in to buy a car. They stated they had a friends&family discount # but didn't have it with them.  The discount was applied and they were told to get us the #...

so that we could submit it to [redacted].2. [redacted] called us with the # and it was an employee discount #, which, gave them a greater discount.  F&I guy, [redacted], reprinted the paperwork(a copy was geiven to [redacted]) and we owed them a check for the additonal discount that would be mailed.  [redacted] wanted a copy of the invoice to verify the discount.3.  We mailed the check to the [redacted]' and it went to the wrong place.  We then OVERNIGHTED a check to them. 4. [redacted] then called [redacted] and stopped in last week ( Week of November 9th) to get a copy of the invoice.  5. NOW he contacts Revdex.com in regards to the Buyer's order that he was provided and it has BOTH his signature and his wife's signature on it.  It appears he misplaced it or lost it, as the customer copy is ALWAYS provided.  And he wants to BLAME us ?I verified with the salesman, ** and [redacted] and neither of them had a message from [redacted].[redacted] just called and talked to [redacted].  He confirmed with [redacted] that we was just here last week for the invoice and why didn't he ask for the buyer's order copy then?  [redacted] stated he had left a message for ** about it(which makes no sense if he was here for the invoice).  [redacted] told him he had given him the customer copy at time of purchase and if he needs another copy (that [redacted] himself must have misplaced or lost) he would provide that to him.  [redacted] confirmed he will stop in this week to get a copy of the buyer's order. See attached.Thank you

Hi Customer purchased this vehicle 1-20-2017.  Customer had taken car to mechanic prior to purchase. Customer purchased the vehicle.  11 months later customer comes back upset that the car fax shows there was damage reported (not an accident).   The vehicle was a...

certified pre-owned. CarFax was clean when car was sold. It was reported on CarFax that there was an incident on 9-27-2016 that was ADDED on to the CarFax on 12-7-2017 which is 12 months AFTER he bought the vehicle.. Car has been driven 22K miles since purchase.  Owner here offered to take car in on trade. Customer not interested. Please note that as a pre owned certified car we as a dealer must submit VIN for approval to get a cerified status for it by FCA.  There is nothing else we can offer this customer.  Thank you.

Jennifer V[redacted]10:36 AM (22 hours ago)to me Hi [redacted]We reviewed the complaint and the advertising the person is complaining about is done by an advertsing company.  We will ask them if they can remove the name, however, the lists are used by many dealerships not just ours.  I...

personally get the same mailer from various dealerships that I have never done business with.We apologize and will do our best to see if they can remove her name.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Adventure is not a customer oriented company.  It is the second time that I attempted to have the care serviced there.  I was told that if I purchased the car there that loaner cars would be available without a charge.  Both times I made arrangements in advance to have a loaner car available.  The 1st time I August of 2014 the car was not ready.  I made arrangements for a loaner car two weeks in advance scheduling the service for a date when the loaner car would be available.  I was assured that a car would be available.  I was not offered a ride home.  I made arrangements with my work schedule to have a loaner car.Twice they have messed up my schedule.  This is the 1st time I was told about an alternative dealership.I do not have any faith Chrysler 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I spoke with our service manager, [redacted].  He states the customer came into our service department and [redacted] spoke with him directly.  Customer has not had vehicle serviced here and oil issue may or may not be a warranty issue.  This was explained to customer and since we did not have a...

loaner we offered to drive customer home.  He got mad and left in his car.  We did not perform any service to the car.His request for warranty work to be done and paid for by his mechanic is NOT an option.  Customer may go to any Chrysler/Jeep/ Dodge dealership in the 50 state and Canada to have the warranty work completed.  We suggest he go elsewhere as we do not want to service his car.  Deacon's CJD is in Mayfield Village and I am sure they will help him.Thanks

From: Ian F[redacted] <if[redacted]@adventureautogroup.com>Date: Fri, Feb 26, 2016 at 1:17 PMSubject: Complaint ID [redacted])To: [redacted]@clevelandRevdex.com.orgDear Ms. [redacted]-I am responding to the above captioned complaint with the hope you will close the complaint with the supplied...

information.First and foremost, it is always our goal to provide truly exceptional service and give our customers good cause to tell friends; relatives, and neighbors about their positive experiences at Adventure.In the above case, when Mr. [redacted] called to discuss the issues with the small nicks in his wheels and the slight blemishes in his wheel opening moldings, we responded promptly.  Not only did we invite Mr. [redacted] in immediately, but when he arrived for service, we promptly replaced his wheels and the moldings.  We even offered a car wash but the weather was quite inclement and the vehicle was not washed.  Further,our body shop does superior work and we were quite distressed by Mr. [redacted]s' calls and e-mails in the following days after we performed the corrections.  In resolution to the compliant, we offered the option of returning to Adventure for any corrective action needed (but were refused):  authorized corrective action at the body shop that Mr. [redacted] had chosen; and finally, we have provided Mr. [redacted] with a factory MaxCare Lifetime Extended Service Contract, which was one his numerous demands for satisfaction.We believe we had exceeded our obligation and promise for exceptional service.  We have extended every possible courtesy and hope the Revdex.com will close this complaint in a favorable fashion.Sincerely,Adventure Auto GroupIan W. F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I find it sad that a business can’t stand by their own guarantees! Adventures garage confirmed that the bumper had been replaced, so to insinuate that I could have caused this is not knowing the situation at hand. To say there are no further offers, one must give an offer that is suitable for proper restitution. Adventure made no such offer. This could have ended at, “Yes we will repaint the bumper, or replace it,  because we didn’t catch this issue during our 160 point inspection!” Adventure chose to take the low road instead. Sad!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This resolution is unacceptable. 
Regards,
[redacted]

I have reviewed and attached the proofs that the warranty was cancelled.  100% of the warranty will be remitted to [redacted](lienholder).  We are waiting to get the refund from [redacted] company. Once we get it, the money will be sent to [redacted].  It may take an...

additional 2-4 weeks.  I apologize for the delay on the refund,however, we are at the mercy of the warranty company.Thank you[redacted]Customer Care- Adventure Auto Group

Jennifer V[redacted]1:45 PMto me Hi [redacted]The customer came in to the dealership last Friday and our finance manager Scott took of him.The  1$ buyout has been completed.  Issue resolved.Thanks