Adventure In Africa Tours, Inc.

These are the details:We installed a compressor, furnished by *** *** *** (***) with their dispatch *** *** *** and our invoice *** on 3/11/2014, confirmed by Mr*** All *** furnished compressors have a manufacturer's (1) year warranty to cover manufacturing defects, also confirmed by Mr***On 6/19/we received an *** dispatch *** *** ***, "A/C not working" Our records do not show anything was done so the dispatch was closed, "not billed" We have no record of invoice ***, our invoices during that time period were numbers, generated by our computer system and triggered by a field service visitOn 10/29/we received an *** dispatch *** *** *** and our invoice ***, "Circuit Breaker Tripping" We diagnosed the new compressor was shorted to ground that caused the breaker to trip We confirmed the compressor was covered under the manufacturing defects warranty at no charge and also the shipping charge was waived We received authorization from *** to pay for the labor, miscmaterials and $per pound of the FREON R- We brought the warranty compressor into our shop and scheduled the repair For some reason Mr*** refused to allow us on his property so the work order was cancelled, we returned the compressor and paid the restocking charge In his complaint Mr*** wrote "at this point we were so mad we didn't want CMI at our house, so we left it alone due to the weather cooling off" I personally handle, in writing, all "upgrades", complete new systems vsrepairs with ***, and we have no record of a quotation for a new system Our only other contact was on 4/3/from the Revdex.com The manufacturer's (1) year workmanship warranty technically expired on 3/10/2015, however we offered to try to get the compressor covered under their warranty with no response from Mr*** Apparently *** has offered to help but no response either According to ***, now Mr*** has canceled his policy with them so they cannot be of help at the time of this writing.This is a flagrant attempt at extortion, this type of activity is slanderous and defamatory and the repeated harassment by Mr*** has damaged us with loss of time and business We are demanding that this case be dismissed We are prepared to file a lawsuit for up to $250,and let a Judge decide the responsibility.*** * ***President

This was settled yesterday, the repair order that the customer needed was not loaded into our computerThe tech had it and a copy was emailed to complainant so her sale of the house could be finalized. Her warranty company would not replace the coil if it could be repaired, which it was

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On 3-11-Consolidated Mechanical contractors or CMI was sent by home warranty company to look at my a/c unit.Paid $Inv ***They came out and found the compressor was groundedThey contacted home warranty place who authorized a compressor replacement but we had to pay $for freonSo we didAfter the compressor was replaced I went up onto roof to look at their workI noticed a blue wire laying unconnected in unitMy wife called CMI and they stated that the wire was no longer neededOn 6-14-inv *** CMI had to come back out because unit was not blowing coldAt that time CMI replaced a bad contactor and start compactorPaid $On 10-29-CMI came back out because unit wasn't coolingInv ***The tech said compressor was grounded again and that they would talk to home warranty place as it was on months oldWe called home warranty place because the tech said we would have to pay for the Freon again at $but they would probably replace the unit under manufacturers warrantyAt this point my wife called CMI to complainThen she called the home warranty place who said they were still waiting for CMI to contact themDays later a Trouble Tech from CMI who was on older gentleman in a car with outta state plates came overHe wanted to see what was going on and that "His" word is what the warranty place would go withHe had no tools only a ladderHe went onto roof and looked at unit then came into house and looked at duct/returnHe said that most likely the unit went bad because the filter was dirtyWe did not accept his findingsMy wife called CMI again to complain about the unit only being months old and that the manufacturer should cover the cost under the year manufacturers warrantyThey stated over the phone they were working with home warranty placeThe next day we get a call from CMI and they say that the home warranty place will pay half to replace the entire A/C unit and it will only cost us $So we called home warranty place and they stated they never talked to CMI about whole unit replacementAt that point we were so mad we didn't want CMI at our houseSo we left it alone due to the weather cooling offOn 3-31-I had a A/C company come out to look at compressorThey stated the compressor was locked upThey stated that the compressor was not installed properly and that I should go back on who did it because that was what caused it to failThey had no previous knowledge that CMI was the installerSo I figured I'd get one more opinionI had a 3rd company come outOn 4-4-The confirmed the first company's diagnosisThe compressor was installed improperlySo we contacted home warranty placeThey are negotiating a reimbursement with usBut CMI should pay because they tried to get me to pay for a brand new unit by misleading us to believe that $was half of what the home warranty place would also payI have contacted the Registrar of Contractor also. Regards,*** ***

Dear Revdex.com, After reviewing the complaint, we would gladly refund the customer the $for a spark plug wireIf the customer could come into the store and see the service manager, we will refund himIf he has any questions he can call *** and ask for the service manager--
*** *** Sam Leman Automotive Group Human Resource/Compliance Administrator

Revdex.comThis response is preposterous! ! !1. We received a work order from *** *** *** as a "second opinion" for *** *** and found the same as the original contractor, the air handler coil was dirty, which caused the condensate to leak and damaged the floor. That was the extent of our involvement in this job period! ! !3. How *** *** can extort money from us for a damaged floor, it was wet when we arrived, is beyond me! ! !*** ***'s story that she waited for us to replace a part is also a "preposterous fabrication" because we concluded our part of the service performing a "second opinion" that was issued by ***. Whenever a frivolous complaint if filed with the Revdex.com, our business suffers financial lossesThese situations cause us loss of productive time as wellA fraudulent claim to the Revdex.com damages our character as a contractor. I am demanding that this claim be withdrawn in days from receipt of this notice or we will prepare a lawsuit claiming EXTORTION, DAMAGE of CHARACTER and LOSS OF BUSINESS. The maximum allowable claim is $250,plus costs and the suit will be filed for the maximum.*** ** *** - Presidentcc ***, AZ Registrar of Contractors, AZ Attorney General*** *** - Attorney at Law

According to our records, we replaced a compressor under *** *** ***(***) dispatch N*** March 13, 2014. *** covered the compressor, labor and $10.00/lbof the FREON R-22. Customer paid $50.00/lbof the FREON, per their *** contract. We were issued an ***
dispatch #*** on November 3, 2014, to replace a manufacturer defective compressor, (month manufacturer warranty). Our labor warranty with *** is daysIt is my understanding *** has a day FREON warranty. The compressor did not go in and was returned to our vendor with no notes as to what was the reasoning. If I had to guess, the job was past the FREON warranty with *** and cooling was not needed so the job was delayed until now.Technically, the compressor is out-of-warranty but we may be able to get it processed if we move fast. If a new dispatch is placed with ***, the compressor, labor and $10.00/lbof the R-should be covered, however, R-has gone to $75.00/lbso the customer owes $65.00/lbon the refrigerant.We will do whatever *** wants us to do to satisfy this complaint. *** has always backed us to the letter of the customer's contract.*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/09/10) */
Dear Revdex.com,
We do not show *** *** on any recent repair order, but did locate a recent recall on a *** *** at the same address that involved a Dodge Caravan with @90,milesWe performed an ROrecall on that unit that involved
the wireless ignition module and key fob replacement
We have no record that a multi-point inspection was done at that time or any records of recommended service outside of the recall
We have spoken to both the service advisor and technician that were responsible for the recall workTheir systems do not reflect any mention of needed brake work or any work outside of the stated recall
If Mr*** can provide additional information including a copy of the service quote and the name of the person he spoke with we will continue to investigate and make appropriate corrections/reprimands
Thanks
*** ***
Sam Leman CJD
Peoria
Initial Consumer Rebuttal /* (3000, 7, 2015/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have the invoice that proves of the problems they say is wrong with the vehicle
Final Business Response /* (4000, 9, 2015/09/15) */
Dear Revdex.com, please have Mr*** scan and submit the invoice and I will personally handle the situationIt will help me locate the advisor who made the contact and determine what specs were taken into account to consider the brake replacement
Thanks in advanceIf he wishes not to supply it, we will meet with the entire staff and bring up the issue as a training tool as best we can with the limited informationAs stated earlier , we do not have said invoice in our system of record

I am the President and am confused. . .I'm sorry if I offended the complainant but it sounds like [redacted] has solved the problem.  The complainant's contract is with [redacted] and [redacted] sent us a work order that we couldn't complete. . .I believe the important fact is the complainant has cooling, that is why he has [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12498525, and find that this resolution is satisfactory to me.

Dear Revdex.com,After reviewing the complaint submitted to our Peoria location, we flushed the coolant system the second time to ensure cleanliness after working on that area. As a one time goodwill offer, we are willing to reimburse the customer $103.01. This would cover the labor and the coolant flush kt...

used. Because of the work being done with the new radiator, the customer would have needed to purchase the antifreeze regardless.The customer can visit the store to acquire their refund. Please ask for [redacted] or [redacted].

According to this message, the customer has air conditioning working now.  Once AHS reassigns a service call, we are taken out of the picture and we bill for our trip to the home.  We are assigned anywhere between 50 and 150 service calls by AHS each day and many of them cancel, are reassigned or transferred and AHS will not tell us why.  This is a daily happening and we net out about 65 calls each day, about 5 of these types of complaints at filed each year and we go on with business. I apologize for the inconvenience we caused this customer, however, had a third party not been involved, AHS requiring authorization because of the customer's policy, the service would have been diagnosed, negotiated and completed in 2 days. The advantage of having a Home Warranty Policy vs "retail service" by the community service contractors, is "lower price" usually $75.00 instead of $650.00 for most repairs.  With a Home Warranty Policy, if authorization is required, the process slows down considerably. At this point, I'm not clear what will satisfy the customer other than this apology.

Dear Dispute Resolution Team,We are in receipt of the complaint on behalf of Sheila [redacted]. I have enclosed a copy of her MOPAR Vehicle Protection Application that she signed at delivery. Chrysler should have then sent her the actual protection plan and associated terms and conditions. I also have...

enclosed a menu that our business manger covered during the delivery of her vehicle. The business office goes over finance and warranty options using this menu. I have highlighted the section that applies to the Owner Care Program and her signature showing her understanding of the products. On said document it spells out the terms and mileage limitations (Every 3,000 miles for 3 years max 4 times per year).It would be the customer's responsibility to schedule and complete said oil changes. They will not carry over if left unused from year to year. As stated , Peoria CJD did offer 2 additional oil changes as a goodwill gesture. If this goodwill gesture was not handled, we invite Shelia to contact the service manager to schedule them.Sincerely,Jon FehrCorporate managerSam Leman Automative Group01/27/2018

According to our records, this was authorized by AHS to repair the leak and as required by customer's contract with AHS, $600.00 of "non covered" charges was required for refrigerant.  Numerous attempts were made to schedule repairs and customer was fighting with AHS over the cost of...

refrigerant, and apparently the job was rescheduled to another vender.  We billed AHS for a service call only. With only one unit operating, I suspect the electric bill was lower than the same month last year.  We do not feel any responsibility with the job being delayed over the cost of "non-covered" charges required by their contract with AHS.

this complaint is being settled on Monday 8/8/16...

Re: [redacted]Complaint ID: [redacted] Dear Dispute Resolution Team,We are in receipt of the complaint on behalf of [redacted]. Her son [redacted] T [redacted] purchased and signed the necessary paperwork required to purchase the car in question. According to our conversation with...

him recently, it was not his decision to attempt to reverse the purchase agreement. He is of legal age and wanted the care. On 1/23/2018 he did request that we cancel the gap insurance and extended service contract, which is in his right to do so per those contact agreements he entered into. We accommodated his request and have processed the cancellations. All available refund will be sent directly to the lienholder once the funds are received from the Warranty and Gap companies.This should conclude this matter. We appreciate the Revdex.com's involvement in closing this complaint.Sincerely,[redacted]Corporate ManagerSam Leman Automotive Group04/23/2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is correct that Consolidated Mechanical did not provide any work, my complaint was that they scheduled the work to be completed on 9/30. Since they needed couple of hours to complete the work, I had to take time off work to stay home only to find out they never had me on the schedule. When I contacted them, their response was that they are waiting for the part that was ordered from [redacted]. I tried to argue that they called to confirm their appointment on 9/29 but their staff was very rude. This business is dishonest and other consumers should be aware of how unreliable they are.
Regards,
[redacted]

I reject this company's response since I made a request to speak with someone in management and was ignored. I stand by my complaint! I stated all the facts. The second company assigned the repairs did some research and replaced the part.

A $75.00 check is being mailed under separate cover.  We have put this in the hands of [redacted] to determine responsibility.

I would need to have more details to properly respond at 12:30 am Sunday morning regarding a service call initiated Friday.  What is the brand, model and serial number of the unit? how old is it? is it in warranty by the manufacturer? what part exactly is defective. . .air conditioning systems...

have about 50 m0ving parts and if the unit is older than 10 years, more than one part could be defective or worn out.  THIS IS EXTREMELY UNFAIR BY A THIRD PARTY CUSTOMER TO FILE A COMPLAINT OVER A $75.00 INSURANCE DEDUCTIBLE ON SUNDAY NIGHT WHEN PROPRIATORY PARTS ARE NOT AVAILABLE AS ALL DISTRIBUTORS ARE CLOSED AND, THE UNIT MAY NOT EVEN HAVE FACTORY SERVICE IN THE PHOENIX METRO AREA.   I DEMAND THAT THIS COMPLAINT BE DIMISSED AND I WILL DO EVERYTHING IN MY POWER ON MONDAY TO RETURN THE $75.00 AND GET THIS SERVICE CALL CANCELLED.   Marvin K[redacted] - PresidentConsolidated Mechanical