Adventure In Africa Tours, Inc.

We received a dispatch for a "second opinion" from [redacted] to verify a cause of failure. We reported that the indoor coil had a refrigerant leak and the compressor and condenser fan motor was noisy.Apparently that satisfied [redacted] because no further action was ordered...

by [redacted] for us and we were told to bill out our time, which we did.There is no reason to demand any payment from us as we did no work.  The floor was wet when we arrived and I suspect that was caused by the refrigerant leak which could cause the coil to become too cold and/or perhaps the coil had dirt on it from the dust storms this summer..We were not asked to make any repairs, just provide a "second opinion" of the problem. It was probably repaired by the first company out or perhaps a third company.We are requesting that this claim be dropped, as no work was performed by our company.[redacted]President

The customer had a leak in the indoor evaporator coil mounted in the attic.  When our tech was ready to remove it from the attic, he told the customer AHS required their portion of the R-22 refrigerant was to be paid before he went any further.  He was told very emphatically that she was...

not paying for any refrigerant, that AHS was going to cover all of it. Our office staff called her and once again stated SHE WOULD NOT PAY FOR REFRIGERANT. Finally our sales coordinator with AHS negotiated that she would pay for the refrigerant when we came out on Saturday(time and one half) before we would start. When I arrived, I was told that the agreement was "after the job was finished". They did not have any money in the house. . .to me, this is "three strikes your out".The service fee of $75.00 is the property of AHS as required by their contract, for coming out on a service call.To settle this case, a check for $75.00 has been mailed under separate cover. Marvin K[redacted]President

Our records do not show a payment made. When we received the work order from AHS it said "Net to Collect $ 0"(copy of work order attached)  We certainly could have posted it in error, if Ms [redacted] could send us a copy of a canceled check or copy of a credit card statement showing a...

payment to us, we will gladly refund that amount.

This is a complete untruth! According to AHS the services were approved and we agreed to pay for the coolant; however, Consolidated Mechanical did not show for scheduled call on Wednesday, September 7, 2016 so AHS assigned to a new vendor. Consolidated Mechanhcal called back to schedule service on 09/09/1016. By that time AHS changed vendors.

Ms [redacted]' [redacted] policy requires the policy holder to pay for $500.00 in refrigerant for the required repair in question. She felt we should pay for that and our contract with [redacted] strictly requires that cost to be paid by the policy holder.[redacted] made other arrangements and transferred this service...

call to another contractor who must have a different contract the what we have.Our records show that no payment was made to our company so there is no payment to return.Please cancel this complaint.Marvin K[redacted], President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the "reminder" email today.  Unfortunately because we are so busy this time of year we let this complaint "fall through the cracks."  We have just put a check in the mail in the amount of $248.76 to refund [redacted] for his expense in having another contractor come...

out to make repairs on his a/c unit.Please note our payment in full of the Desired Outcome on the complaint.  Thank you. Sincerely,Marvin O. K[redacted], PresidentConsolidated Mechanical Contractors, Inc.