Aer Lingus

This matter is settled as any fares exempt of taxes related to this matter have been refunded.

Dear [redacted]Following to our correspondence dated November **, 2015, I am very
sorry for your experience as we were unable to accommodate you on flight [redacted] on
June **, 2015.Unfortunately, as you arrived late and after flight closeout, we cannot consider
reimbursement for...

out-of-pocket expenses incurred. As a courtesy and gesture of
goodwill, I would be happy to extend the offer of Aer Lingus travel credit in
the amount of $300.00. The credit offered can be applied towards the purchase of future travel on transatlantic services and will remain valid for redemption within 1-year from
date of the letter. Kindly contact Aer Lingus at the time you would wish to
book travel and refer to your case reference in our earlier correspondence.     I hope you can appreciate and accept our position on this matter and that any and all
future travel with us will be completely enjoyable and trouble free. Sincerely, Eugene / Aer Lingus Guest Relations

Dear [redacted],Due to the nature of information requested, we sent an email to you earlier today which included a screen shot as confirmation Aer Lingus processed the refund as we previously stated. Should you require further assistance on this matter, I would recommend that you contact your credit card company directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Aer Lingus has made contact with me to reimburse me 50$ and pay for my second bag on my current flight, which I agreed to.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I understand your hands are probably tied and I appreciate the credit towards a future flight. So when I book a flight within the next year I just give them the reference # for the case? And can it be done online or would I have to speak with someone directly?
Sincerely,
[redacted]

Dear [redacted],We had no prior indication of [redacted]’s contacting our office on this matter. However, it is our policy to refund tickets purchased within 24-hours for travel outside 7-day in full. As such, we have contacted [redacted] as the issuing agent to process a full refund. Sincerely,...

 EugeneEugene H[redacted] Manager  Customer Care [redacted]
[redacted]

Dear [redacted],Following to our email correspondence of June [redacted] and June [redacted], we would be happy to process your claim upon your submitting receipts as requested for items claimed. Please be sure to include your case reference when replying.Sincerely,Gene Aer Lingus Guest...

Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10781180, and have determined that my complaint has NOT been resolved because:

This is a despicable perversion of the law.
If you felt you were EU compliant, you would not have offered a $250 travel voucher. Such as it is, you and your colleagues have lied about your responsibilities and your actions at every turn.Your responsibilities are quite clear, per the Commission for Aviation Regulation:"In addition, if you are denied boarding, your flight is cancelled or arrives more than 3 hours late on arrival at the final destination stated on your ticket, you may be entitled to compensation of €250 - 600, depending on the distance of the flight ([redacted]):Within the EU1,500 km or less - €250over 1,500 km - €400Between EU airport and non-EU airport1,500 km or less - €2501,500 - 3,500 km - €400over 3,500 km - €600"The Commission makes no exceptions to these clearly laid out rules. What a disgrace that Aer Lingus continues to take advantage of a paying customer, rather than make a relatively small payment of restitution for your admitted failure to provide remotely adequate service. I hereby continue to request the appropriate restitution in the form of a €600 payment as allowed and called for by the commission to which you are referring me.Signed,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I am very sorry and apologize  for your luggage not having been available upon arrival offlight EI520 and for the delay in returning it to you. If you incurred expenses for interim necessities purchased while you werewithout your luggage, kindly submit receipts to...

[redacted] and please include your CaseReference [redacted] in all correspondence.Again, I am very sorry and apologize for your experience on this occasion. EugeneAer Lingus Guest Relations

Revdex.com:At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted].  Using their online form system two subsequent times I've received that a representative from the company would contact me and that was two months ago.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


 They only refund me $8, in stead of $830!!! Please see the attached screenshot. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Provided the refund is processed as promised, I'll not contact the Revdex.com again regarding ID [redacted]. However, if the refund is not processed as promised, I will again review my options on the Revdex.com website, as well as other avenues. A sincere thank you for assisting me with a resolution. 
Yours,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I hope you received my screenshot last time. If you did, then you should see that my credit card received an amount of refund for $8.01, not the amount you claimed to be. If you didn't received it, I attached it AGAIN! Do you need my credit card statement to prove that??? Also, if you really credit me the amount of Euro 766 or whatever you claimed to be, please send any proof for that. As I never received any credit from your company that is over $10!!! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Aer Lingus has corresponded with [redacted] on thismatter and have addressed the points raised in her complaint. As a gesture ofgoodwill, a refund of return fare has been processed as was requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],The tickets purchased are non-refundable as you are aware and travel insurance was similarly not purchased. Following to our telephone call and as noted in the email we sent you, a travel credit has been extended under the circumstances...

as a gesture of goodwill. Sincerely,EugeneAer Lingus Guest Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
While I did receive a refund for the purchase of my infant's seat on the transatlantic flight, I have not received a refund for infant's flights within Europe nor did I receive an acceptable response.  I was told, "there was no fare associated with the short haul flights, no further refund can be considered."  I believe this to be untrue as I certainly paid for the short haul flights.  In addition, only the short haul on April *, 2016 was listed and did not include the short haul flight on March 30, 2016.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Aer Lingus has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I had booked a flight with the airline in conjunction with cruise out of Barcelona, Spain. I had booked both the airline ticket and cruise over 180 days out. I was informed by the airline that the flight schedule changed and I would miss my connection in Dublin, Ireland back to Chicago, IL. I was going to need to stay overnight in Dublin at my own expense. They had no other options to move my ticket with a partner airline to get me home on my desired date.Desired Settlement: I am receiving a full refund for the the ticket which I would expect. However I am now a ticket that will accommodate my schedule will cost anywhere from $250-$500 more; 2 tickets total. If I chose to cancel my cruise and plan a different vacation then I will be out of pocket for $250 in the cancellation. I am requesting that the airline provide me $250 in direct compensation for my additional loss due to their change in flight schedule. My booking reference number was [redacted].

Consumer

Response:

At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted].

Sincerely,

Review: This location may not be accurate,but it is the only one you offer. I have even went as high as the ceo and the ce to resolve it to no regard. I booked a flight for 1450.00 USD and will be unable to make it due to issues with money. I booked said flight through [redacted], but all dealings have to be approved by Aer Lingus. I called and tried for a three way conversation between the three and was denied so I went to the top. I was told pretty much that I would lose my 1450.00. No credit etc could be offered as it was against the fare rules. Am I in the wrong for thinking that the least I should be able to get is a credit for the airline? I paid good money for it after all it seems criminal to lose that much money.Desired Settlement: Either a Credit usable november of the following year or a refund

Business

Response:

Dear [redacted],The tickets purchased are non-refundable as you are aware and travel insurance was similarly not purchased. Following to our telephone call and as noted in the email we sent you, a travel credit has been extended under the circumstances as a gesture of goodwill. Sincerely,EugeneAer Lingus Guest Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,