Aer Lingus

Review: Im writing a complaint on behalf of my brothet-in-law [redacted] and family.Who traveled with my family my name [redacted] we were all together 6 adult and 3 kids traveled with aer lingus on july [redacted] evening flight to london.on our way to london we did not have any problem going but coming back was a nightmare.Because on august [redacted] morning the flight for [redacted] and family was at 6:40am.and because aer lingus did not open there ticket counter on timley manner [redacted] missed his flight and with 2 year old son and two senior parents he had to run with the laguage to the gate to .catch flight and still did not make and endedup paying extra $ for next flight because of AER LINGUS.My flight was on [redacted] august 2013 6:40am. from london to new york.when [redacted] told me about his expereince I went to the london airport around 1am tobe 1st in line because I had with me my two son 9 and 2 year old and my wife but still after coming this early to london airport the ticket counter did not open till 5am and I was there all this time since 1am for nothing even after checking my laguage I was about to miss my flight by 5 minute but thank god I made it. and recently [redacted] received a email from are lingus that he was late and because he was with the kids they said he should arrive early but if aer lingus does not open there ticket counter 2 to 3 hours early like New York Airport opened there counter more than 3 hours early and I was able to eat and shop in duty free shop because I was done with my checking way early.Desired Settlement: All I have to say is that I would like AER LINGUS to say sorry to [redacted] and family and refund there extra amount that aer lingus charged.I hope that Revdex.com will help me resolve matter regarding this issue.Again thank you Revdex.com.

Refund-Credit Card Credit

Review: Aer Lingus told me I had to $160 for luggage to board a flight from Dublin to Boston. They added an administration fee as well as currency charges without permission. I was not told I did not have to pay for carry on baggage and charged me even though I only had one checked bag that was transferred from a previous flight.

The following is my letter sent to Aer Lingus concerning charges I appropriately charged to my MasterCard. Despite numerous efforts I am unable to solve my problem or negotiate a settlement with Aer Lingus concerning charges to my MasterCard.

Begin forwarded message:

My recent experience with Aer Lingus (Booking Reference [redacted] and [redacted] was extremely unsatisfactory and unlike any airline experience I have encountered before from any reusable airline. My flight from Boston to Dublin did not provide me with the special Vegan-Gluten free meal or snacks I was promised and retained confirmation from someone named [redacted]. The male steward on the plane was short with me when I asked where my meal was and if they had an alternative since it was a long flight. He blamed the missing meal on the catering company and insisted I eat what was being served or take it up with the airlines. After I explained I had low blood sugar and needed something to eat, he begrudgingly gave me some carrot and celery sticks to keep me quiet. I had little time to go to the next boarding area and meet up with my son in Dublin. On the flight to Rome I was denied even water unless I paid for it. By the time I reached my destination in Rome I was pale and shaking from the drop in blood sugar from not eating a balanced meal. My return trip meal was white rice and over cooked vegetables and no source of protein. I would have thought they would have took some care for the meal the second time after I complained in person and on line. No one seemed to take responsibility or show any compassion for me a 61 year old woman. Obviously there are no accommodations for people with special dietary needs.

In addition when inquiring about possibly changing my first flight to a day earlier because I was nervous the plane would be delayed and I could possibly miss my flight to Rome because there wasn't much time between boarding times, the customer service said I hadn't paid for bags for my flight to Rome and suggested I pay beforehand because I would be charged a considerable amount more money upon check-in. She told me it would be $800 to change my flight which I declined because of the cost, $80 if I missed my second flight because of delays, and $40 per person back and forth to Rome for bags, totaling $160 for my son and I to board the plane to Rome. Before boarding my first flight at the check in counter I asked about bag allowances because that didn't seem right, and the counter person said that there was no charge for my sons carry on bag and my checked bag would be transferred from the Dublin plane to the Rome plane as a courtesy. While waiting for the plane to board I got an email receipt from Aer Lingus with charges for two carry on bags as well as administration fees and Euro exchange fees totaling $257.68. Prior to boarding the plane I went to the counter again at the airport to explain my son wasn't checking a bag and also emailed Aer Lingus to have my account credited back the charges before I even made the flight. Six or more emails back and forth to Aer Lingus from myself and my son I have gotten no where.

I am requesting a refund to my MasterCard account for the $257.68. I am not paying for a checked bag for [redacted] because he didn't have one and I was told my bag which I was allowed as one checked bag should not charged either. Not only was I was given misinformation but additional fees were added on which the customer service person conveniently forgot to mention.

Desired Settlement: Refund to my credit card for unchecked bags.

I am requesting a refund to my MasterCard account for the $257.68. I am not paying for a checked bag for [redacted] because he didn't have one and I was told my bag which I was allowed as one checked bag should not charged either. Not only was I was given misinformation but additional fees were added on which the customer service person conveniently forgot to mention.

Please look into this matter as it has caused me a considerable amount of stress and inconvenience with Aer Lingus, an airline that use to give better service. My son resides in Ireland and twice a year we visit between the countries. Thank you for your time and attention to this matter. [redacted], [redacted]

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Aer Lingus has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: We booked 2 RT tickets Boston-Milan-Boston leaving Boston Dec.**, returning Jan**, The last leg of our trip was cancelled (New-York Boston) , and the next available flight was more than 24 hrs later. We decided to take a bus and go home that way. We made a request to Aer Lingus for a refund and were told by CCU at Aer Lingus that our next VISA bill should reflect a refund. Nothing in February, nothing in March although I keep asking and getting the same answer.

I think it is a delaying tactic and they think I will stop bothering them.

Can you do something about it? My case reference # is [redacted]

Thank you for your help, [redacted]Desired Settlement: I just want the refund of two tickets from New-York to Boston.

Consumer

Response:

At this time, I have been contacted directly by Aer Lingus regarding complaint ID [redacted], however my complaint has NOT been resolved because:

This is the email that I received. it was the same wording that I have received twice before:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Aer Lingus regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has been resolved as the responsible party was: Flight Hub and I am assured by them that the check is in the mail.

thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have my very first overseas flight booked very soon from BOS-LHR on 11/**/13. My reservation ID # is [redacted]. Upon booking, I selected the flights that I did because of seat availability. There weren't many seats booked at the time, and there were plenty of options to best suit our needs. I suffer from severe anxiety when flying as I have an anxiety/panic disorder, but as long as I feel comfortable in my environment, I am usually alright. On our original flight from BOS-SNN I had selected seats 30H and 30K which are located in the 2 seat section on the side of the aircraft near the window and near a restroom. With that being said, it is clear to see that my preference for seating is in a window seat, close to a restroom, and with my husband. I just received a booking confirmation that showed my seats were changed on the flight from BOS-SNN to the exact opposite of what my preference would be. We originally had 30H and 30K booked (again, 2 seat section next to window and restroom), and now we are in 21F and 21G which are located in the very middle section of the plane and almost furthest away from the restroom. I understand that seats are not always guaranteed, but usually airlines will accomdate your seating preferences even if they have to switch your seats. I am very concerned about this, and it is causing me a lot of anxiety. I do not know what to do. I cannot fly in these seats without fearing that I will have a panic attack on the flight. Again, I understand that seats are not always guaranteed, but I do not understand how our seats got involuntarily changed without being contacted for other options first. I also do not understand why we would be put into seats that are the exact opposite of our preference. I wanted this explained to me, so I contacted customer service.

When I had contacted customer service to ask about this and see if I could have my original seats back, they stated that I could not, and that there were not others available that fit my preference now because of an aircraft change. However, I know that this is false information and that I was lied to by the representative because when I go on www.aerlingus.com to book a new reservation for this exact flight, the aircraft seating map is the same exact map I was originally given to pick my seats from. I want to know why I was I lied to in addition to all of the stress and anxiety this is causing. As mentioned above, I was also told that there aren't any available seats that fit my preference now, but what I would like to know is why my original seats were not available to others as they were booked by me, but yet they were given to someone else. I don't understand what makes that customer more important than me as a customer. I also explained that I have a health condition of GAD (Generalized Anxiety Disorder) to the representative, and they basically told me that I would have to suffer.

I am very disappointed and extremely nervous about our upcoming flight now, and I cannot believe that Aer Lingus would feel that it is alright to make a customer feel like I do. I would appreciate any alternate options that Aer Lingus may have, such as having a window and aisle seat on this flight or another flight that may leave within reason to the original flight. I would rather travel overseas for my first time knowing I will be comfortable with the atmosphere that is presented to me and knowing that the airline actually cares about their customers, or I would rather not go at all and be refunded my original fare with no penalties.

I appreciate your time, and look forward to hearing from you promptly as I am now a nervous wreck!Desired Settlement: I would like my original seats back or a variation of our preference in a 2 seat section by a window and restroom. Otherwise, I would like a refund of all of my flights assosiated with this trip with no penalties, as I do not dare to fly otherwise sitting in the very middle of the plane on my first trip overseas.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Aer Lingus has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On December [redacted] 2014 I flew from JFK New York to Dublin on Flight EI 104 with a connection from Dublin to Rome on Flight EI 402. Upon departure from the United States my connecting flight was schedule to depart on time despite a possible strike at the airport in Italy.

I arrived on time in Dublin but was told my connecting flight EI 402 was delayed. The scheduled departure time was 6:45am and our new departure time as listed as 4pm in the afternoon. Rome was not my final destination and I had booked a third flight to Catania scheduled at 5pm that afternoon on air Vueling. In Dublin I was told the delay was caused by the strike in France and was not the fault of Aer Lingus and I lost my first ticket...

I talked to the booking agent and she said our flight would depart on-time and I waited until we started to board and then I booked my ticket to Catanai departing on Al Italia at 10:20pm for 370 dollars. Being told I would have enough time to make that flight. This was an additional cost incurred cost but Aer Lingus representatives told me I would be able to make this flight.

EI 402 was boarded and scheduled for departure and then was delayed a second time for two hours due to radar tracking systems malfunctioning and I then missed my second purchased flight. As a traveler I was stuck in Rome that evening and had to get a hotel on my own expense and purchase a third ticket to Catania spending close to 1,200 US dollars out of my own pocket.

I am writing for a refund of my Aer Lingus ticket for the debt incurred due to the 15 hour delay in Dublin on flight EI 402 on December [redacted] 2014 - in specific due to the secondary delay and the wrongful information that caused me to miss my AlItalia flight to Catania that was purchased after being told the flight would depart on the delayed time. My Aer Lingus Case Reference number is: [redacted]Desired Settlement: Due to the additional delay/ excessive delay of 15 hours in Dublin please refund my flight to cancel out my out of pocket costs incurred by airline mistakes.

Consumer

Response:

At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted]. Using their online form system two subsequent times I've received that a representative from the company would contact me and that was two months ago.Sincerely,[redacted]

Review: In January 2013 my children and I booked a trip to Manchester England for our February vacation to visit my uncle through Orbitz. My uncle passed away before then and we had to change our flights quickly. They first charged us $2,832.80 for flight and hotel. When we changed flights they charged us$4,154.60 almost double! I contacted both Orbitz and Aer lingus and they both agreed I just needed a death certificate to prove the changes and they would refund my additional charges.

For the last 8 months I have sent both companies the death certificate and now Orbitz has said it is Aer lingus who is to pay because they have sent the money to them. I have sent many emails (all which I have saved) and been in contact with Bridget in customer care my case #[redacted] and have paid to have 2 faxes of the death certificate sent to her. Her number is ###-###-#### and she has a computer record of my account. In the beginning I spoke to people at Orbitz who also have my records. They are [redacted] on 4/**/13 and [redacted] on 6/*/13 and [redacted] on 5/*/13 at ###-###-####.

I have sent this to the FAA because this matter is gone on too long and all I want is someone to help me with this matter. I feel as if my case is just forgotten and when I call these companies I get a different person every time and no one knows what to do. I have traveled all my life and never had this problem...I just had to change my plans not cancel them. We flew out on January [redacted] to February [redacted] and was charged almost $5,000.00. I was my uncles only family left to take care of his estate and the reason we HAD to change plans was because the Council in England would have cleaned out his apartment and taken everything if we didn't get there within 30 days!

I would appreciate any help you can offer to me and my family.

Thank you, [redacted]

I am a teacher at a preschool and can be reached anytime during the day or eveningDesired Settlement: I have been more than patient and understanding with all people involved so at this time at least the doubled amount that was charged. $1,322.00 Thank you

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Aer Lingus has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Aer Lingus refused to pay the difference in my connecting flight or issue a voucher for the funds I was inconvenienced due to the non weather related flight delay on May **, 2015 flight #403. The flight was delayed several hrs with no explanation. Upon landing the flight accommodated a room and dinner but refused to pay the difference I had to render to make it to my final destination because of their failure to honor the contract arrival time. I was forced to pay 263.83 euros for the connection I missed due to Aer Lingus' incompetence.Desired Settlement: I would like to be reimbursed for the extra 263.83 € I was forced to shell out for my trip home.

Review: Reference Flight Booking# 2HHQDJ

The problem originates with Aer Lingus’s website misrepresenting pricing, which is scamming customers into paying additional fees only after the website confirmed purchase of our plane tickets. Aer Lingus' website clearly stated and advertised that the seats we chose were “free choice of seating” without additional charge. To demonstrate my frustration more clearly, I have attached the seating chart and the Travel Essentials that we were offered, allowing us to pick our seats through the online booking system along with my compliant. As they can see, it is clearly showing that the “Choice Seat” is included in the final package price without additional cost. The choice seating was removed after our purchases were confirmed. We were forced to call the airline and reconfirm the seats we already had all chosen together. This is when the airline’s representatives inform us that there will be additional 30USD charge for “choice of seat” per seat chosen.

My request to Aer Lingus was to honor my original choice of seats without additional charge and to change my friend’s flights shown below in order for him to sit with us. I have written three letters to Aer Lingus since April [redacted] and have been repeatedly ignored by the airline.Desired Settlement: My request to Aer Lingus was to honor my original choice of seats without additional charge and to change my friend’s flights shown below in order for him (Booking# [redacted]) to sit with us.

Consumer

Response:

At this time, I have been contacted directly by Aer Lingus regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Aer Lingus continues to make errors when locking in our seating choices. [redacted], who is still our customer service representative, left me a voicemail referencing an incorrect flight number and seating choice. In my original email to her, I had very clearly noted which seats from which flight number I needed set. Her extreme lack of competence is proving to be an enormous issue which is further complicated by her refusal to email back in a timely manner. She still has not responded to my email sent 7/* which pointed out her mistake in flight number/seating. This perpetual lack of prudence is causing the chances of obtaining our desired seats much less likely.

Sincerely,

Review: My flight was from LAX to London, then I was supposed to go to Dublin from London. We were told on the flight to London that the plane had to delay landing because of traffic, so everyone on my flight who was continuing to Dublin with me didn't make the connecting flight. We were told that our baggage wouldn't make the next flight so we had to wait another hour for the one after that, which was also delayed due to the incoming plane we were supposed to take getting struck by lightening. We had to wait longer for the plane to be inspected before we could board this plane, only to be told 45 minutes after boarding that the inspection couldn't get a managers signature. Not only were we told to unboard our replacement plane which we waited for, but we were also instructed to go all the way down and grab our luggage and RE-check in to find a different flight. One of your staff members at Heathrow who was booking my now THIRD replacement flight was very mean to me. I understand she was in a hurry to get everyone booked on another flight, but as a young girl traveling alone internationally, I would think that your staff would be a bit more helpful to this kind of traveler in this situation. Lastly, the flight they put me on was ALSO late so I was there ANOTHER hour.

After missing my connecting flight, waiting around the airport for hours, boarding and unboarding the same plane, having to start over and re-check in, and my travel plans for arrival being ruined, all anyone offered me was a small voucher for the airport cafe. I was in tears the entire night, it was the worst traveling experience i've ever had. No one from Aer Lingus contacted me or apologized during or after my trip. I hope that they don't think a $5 coffee card is sufficient enough to make up for my horrible experience and lost time and money. Needless to say, I expected a refund.

I filed a complaint with the airline (Case Reference: [redacted]). They obviously didn't even read my complaint before emailing me their generic response for a delayed flight. I replied to their email that my request for reimbursement be considered. They countered with an offer to reimburse only for my missed plans as long as I could provide receipts. This seemed outrageous to me- I wasn't given receipts since my plans were missed! I am disgusted and appalled that after explaining my traumatic story to their customer service department, this is how it's being handled.Desired Settlement: I expect to be reimbursed for the second leg of my trip. The reimbursement amount is small, and I am only asking for what is fitting and deserved morally from the airline.

Consumer

Response:

At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted].

Sincerely,

Review: Please help correct my reservation for my family trip to Italy this summer. I made reservations for FIVE people at once. The system kept timing out, and I was really stressed to get through the booking process. By the last attempt, your system re-ordered the flight selections, and I accidentally selected the flight through Dublin with a 20 hour travel time instead of the 11 hour travel time as I had intended. I was in a race with your system and had no idea that I didn’t get the flight I had intended - simply because it was no longer in the same selection place that it had been for the first four attempts I made to reserve. I am begging you to change our reservation so that our flight from Dublin to Italy will be the 7AM flight. It will make a huge difference to our travel and we will tell everyone how great AerLingus is. I've tried to phone Aer Lingus several times, and have been on hold for over 40 minutes each time. I sent an email to customer service - and was told that I waited to long to inquire, but I only got the tickets 2 weeks ago, and didn't realize the mistake. Then, when I tried to call, I couldn't get through. You have seats on the 7am flight through Dublin that I thought I was choosing. Please help us by changing that flight. I tried to do it online, but now they want to charge us $1,100 to move that one flight. Your system simply does not allow a reasonable amount of time to make it through five reservations in a thoughtful manner. Please help. I am travelling with three children, and this will make a huge difference.Desired Settlement: Change our flight to the originally intended 7am departure from Dublin to Rome. Booking Ref [redacted]. You have the seats. This only happened because your system kept timing out and resorting the position of flights on the selection screen.

Review: I Booked a flight through Aer Lingus. The booking referecnce is [redacted]. Aer Lingus booked the connections. Four people were in our party. Due to flight changes the connection at Chicago became close and Aer Lingus changed three flights to a later flight and left mine on the tight connection. I was unable to make the connection due to long lines in security. I had a first class ticket and was told that I could be booked on the later flight (with the other three people who had their flights changed by the airline) but would need to fly coach. I flew coach (in fact I had a middle seat). After the plane was loaded it was determined that there was an open seat in first class. Instead of moving me up to first class (which I had paid for) another passenger was upgraded. I complained at the gate and also filed a complaint with Aer Lingus through their website the day after I returned (July *, 2013). The complaint was assigned case number [redacted] and I was sent a message that they would get back to me. On July [redacted] I followed up and requested a date of when I could expect a response referencing the first case number. I received a second automated response anbd a new case number [redacted]. The response said that they were busy and would get back to me. I followed up again on 8/** referring to my two previous messages and received a third automated response, a third case number ([redacted]) and was told that they were busy and would try to get back to me.

I spent about an hour today trying to find a way to contact an official at Aer Lingus to discuss my problem but continually got referred to the web site that I have already used three times.

Bottom line, I paid for first class and was flown coach. I have complained to the airline three times of seven weeks and have not gotten an answer.Desired Settlement: I would expect an apology from the airline for their failure to respond to my complaint. I would also respect a refund of the premium I paid for first class since they did not deliver the service.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Aer Lingus has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: We were scheduled to fly out of Dublin, Ireland, on Aug, *, 2013 on Flight 123. After arriving at the Aer Lingus area 2 hrs early, the automatic sign-in machine wasn't designed for US passports so we had to wait in line, which was backed up into another airline area. Since the line was so long, we were worried that we wouldn't have enough time so showed our tickets to an Aer Lingus employee, expressing our concern. He said to wait in line and they would call for our flight. We did as we were told, listening for our flight number. It was not called, so we waited, arriving at the service desk an hour before our flight left. At that time they told us our flight had been closed! We were shocked and proceeded to the service desk where we were charged $1700 to get a flight back to the US. We were upset, but had no choice. We feel we should get our money back since the Aer Lingus employee misinformed us and because there was no announcement. In addition, they could have tried to get us on the flight since we still had an hour prior to the departure. The customer service and company as a whole provided no assistance to help us. Also, when trying to revolve the complaint with Aer Lingus, there was no effort on their part to accept responsibility for their poor service.Desired Settlement: We would like Aer Lingus to refund the extra charges for our rescheduled flights.

Consumer

Response:

At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted].

Sincerely,

Review: Since September [redacted], I have repeatedly attempted to contact Aer Lingus to get a status on a checked bag that Aer Lingus lost. I have tried Customer Service, social media, the baggage handling center, and numerous other email and phone contacts at Aer Lingus to NO effect. The case ID for my bag loss is [redacted] my bag never arrived at my final destination (Paris), and I spent my entire vacation without it and have returned home earlier this week.

I'm at my wits end: no one at Aer Lingus had proactively reached out to let us know why we're waiting so long, if we will be reimbursed for the contents of the bag, nor have they provided me documentation for my travel insurance.Desired Settlement: I'd like Aer Lingus to contact me directly as their website says they would do, provided me the documentation I've asked for, and/or return my bag!

Business

Response:

Dear [redacted],I am very sorry and apologize for your luggage not having been available upon arrival offlight EI520 and for the delay in returning it to you. If you incurred expenses for interim necessities purchased while you werewithout your luggage, kindly submit receipts to [redacted] and please include your CaseReference [redacted] in all correspondence.Again, I am very sorry and apologize for your experience on this occasion. EugeneAer Lingus Guest Relations

Review: Good afternoon,

I booked a flight with AerLingus. My Aer Lingus record locator is [redacted], and I took two flights with them last week: first, flight # [redacted] from JFK to Paris on Tuesday, 7/**, then flight [redacted] from Dublin to Paris CDG on July [redacted].

It was the most horrific customer service experience I have ever had, particularly the flight from NYC to CDG.

I wrote Eugene H[redacted], the NYC Customer care manager about it on August [redacted], and left a message. He returned to work after vacation on Monday, August [redacted]. I tried to reach him again, and finally got through, at a little after 4 PM on Wednesday, August [redacted]. When I finally got through, he hadn't yet read my e-mail, which I know he received because I received a confirmation that I sent it specifically addressed to him on Monday, August [redacted]. I tried to talk him through the nature of my concern, and he interrupted me, talked over me, said that normally they don't get any complaints and that maybe my standards were too high. Is it considered high expectations not to want to throw up the food?! I was not heard or listened to or validated in any way, and I spent over $900.00 for that flight. He is a horrific, incompetent manager, It cost me over $900.00 for disrespectful, discourteous service. The food and drink made me vomit in the bathroom, and Aer Lingus, they were not in compliance with FAA safety laws: there was no emergency contact button, which is normally directly in the overhead compartment of the plane, so passengers had no way to reach a flight attendant in case of an emergency. I asked for some water, and en eye mask, to block out the bright light in the cabin, so that I could slepp, which is standard fare and handed to passengers on every transcontinental flight, I tried 4 times to flag down a flight attendant, and was told that there were no eye masks on board. I finally procured a bottle of water after a half an hour. We took off shorly after 9 PM on July **th, and the drink and snacks cart didn't even come through until 11:30 PM, which is two and a half hours after. That is not reasonable. In addition, I was charged for anything over a bag of pretzels that was the size of a baby's foot. I ordered the chardonnay, which was $6.00, and it was PUTRID!, the most disgusting wine ever! I do not have a weak stomach, and I threw it up in the bathroom. I was ill and out of it the whole flight. After being served nearly 3 hours into the flight, an announcement was made on the loudspeaker that we might not get our first choice! So we are to wait 3 hours to eat, and then get whatever is left over?!!

When the food finally came, we had a choice between beef stew, which I wouldn't even feed by dog, and ravioli, which my cabinmate described as eating rubber bands.

it is standard procedure on a trans-Atlantic flight to serve coffee and breakfast aboard the next morning, in order to make sure passengers are rested, ready and prepared for the next leg of the journey, a connecting flight, etc.....

I was dosing off in the dark, and felt something hard and cold hit my blanket. The cabin crew was throwing frozen food at us in the dark! They didn't even have the courtesy to turn the lights on, and there was no coffee, no nothing.

I left the flight really sick, furious, hungry, and in desperate need of caffeine and a bathroom.

I had packed a copy of my college diploma with me, because I needed it to enroll at a French university. I was so sill and out of it after my flight, that I left it on board, and had to pay $150.00 to get a new one.

If I had been treated with courtesy and respect as a passenger aboard the fllight, I would not have gotten sick, would have had my bearings about me, and would not have had to pay $150.00 for a new diploma. I ask that I be refunded the second half of my round trip ticket. I don't think it's a unreasonable expectation to be asked to be treated fairly, with respect and courtesy, to be served food and drink that don't make me throw up within less than 3 hours of boarding an international flight. I will not pay Aerlingus for a round trip ticket, and agree to be treated this horrendously again. I'd really like to have the money back to fly with an airline that doesn't jeapordize my health.

There are so many wonderful airlines out there. I ask that, on my teacher's salary, I be allowed to fly with a company that treats me decently. Thank you for your ears and your heart.Desired Settlement: I would like to be refunded the other half of the round trip ticket that I bought, which has me returning on December [redacted] or [redacted], so that I can fly with another airline that doesn't put my health in jeopardy. If Mr. H[redacted] thinks my standards are too high for AerLingus he should be only too happy to refund me for the other half of the ticket, so that I can fly with another airline that won't make me sick.

Business

Response:

Aer Lingus has corresponded with [redacted] on thismatter and have addressed the points raised in her complaint. As a gesture ofgoodwill, a refund of return fare has been processed as was requested.

Review: I have a flight booked through Aer Lingus. I do not need a single connecting flight on my reservation. Customer Service refuses to allow me to drop the flight in order to keep the rest of my reservation.

Also, if I miss my connecting flight I do not need, they told me I would have the rest of my reservation cancelled.Desired Settlement: Allow me to drop my connecting flight, not seeking any financial changes.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Aer Lingus has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On Feburary **, 2013 we arrived the airport at Paris an hour and 15 minutes prior for departure where there was a small line of a gentleman with his 3 children another young lady and my friend and I waited upon as there was no employee at the Aerlingus check in line. Every employee of the airport confirmed we were at the right location to be checked in. While my friend tried to find someone to speak with I remained on line just in case an employee would show up to check us in to go to NYC with layover at Dublin. My friend found someone at Swissair finally spoke to us though they were not at the Aerlingus check in after searching for 30 minutes for someone and said it was too late to check us in we had to be there an hour or more for check in. Due to this wee were not allowed to proceed on our flight at all and were forced to pay an additional $810! We had to wait an additional day and miss out at work also to catch this flight that we paid $810 for after we had already paid for a roundtrip fare where we were denied checking in and boarding for no reason other the negligence of your employees in being in the proper place doing their job. I fly often in and out of the country over 5 times a year and this was my first and last time flying with Aerlingus as I was so disgusted and will stick with Delta as they have always treated me much better.Desired Settlement: Full refund for the additional flight we were forced to pay.

Consumer

Response:

At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted].

Sincerely,

Review: On June *, I was booked on Aer Lingus flight [redacted] from BOS to DUB. The scheduled time of departure was 21:00EDT. The flight did not leave until 04:00EDT on June * -- a 7 hour delay. During this time, passengers were given no explanation as to the delay, nor were we offered any form of compensation past a bottle of water. I asked for a hotel room to sleep in and was denied.

Per the EU air passenger rights ([redacted]), passengers subject to a delay of greater than 4 hours, on flights between a non-EU airport and an EU airport, traveling a distance of greater than 3,500 kilometers (all of which apply), are entitled to compensation of 600 euros. This is plainly laid out and without room for interpretation.

I filed my claim with Aer Lingus on July ** and they responded to it today, August **, offering me a $250 credit on their airline, which I will never fly again. I believe I am entitled to compensation as dictated under the law.

Aer Lingus lied to me repeatedly throughout the process about what I am entitled to. Their customer service was not just unhelpful but downright offensive. I cannot believe such service could be sustainable in such a competitive business environment.Desired Settlement: I request the 600 euros I am entitled to clearly under the EU air passenger rights found here: [redacted]

Business

Response:

Dear [redacted],Following to our earlier correspondence, I am again very sorry andapologize for your experience. We did attempt to notify guests of the delay via email and text messages early in the day. Ourrecords indicate you had been in contact with our Call Center and offered an earlierflight which understandably you were not in a position to avail of. While I appreciateupon you’re arrival at the airport you found the aircraft to be further delayed,meal vouchers were provided as well as refreshments at the boarding gate.In a delay situation such as this, hotel accommodations would not be provided. Iam sorry that you remain unsatisfied with our response regarding EU compensation. It is our understanding we are compliant with EUregulation which provides for exception where extraordinary circumstances occur.If you wish to pursue this matter further, I would like to direct you to contact theCommission for Aviation Regulation, which has been designated as theenforcement body in Ireland for Regulation [redacted]

[redacted]. Sincerely, Eugene Aer Lingus Guest Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10781180, and have determined that my complaint has NOT been resolved because:

This is a despicable perversion of the law.

If you felt you were EU compliant, you would not have offered a $250 travel voucher. Such as it is, you and your colleagues have lied about your responsibilities and your actions at every turn.Your responsibilities are quite clear, per the Commission for Aviation Regulation:"In addition, if you are denied boarding, your flight is cancelled or arrives more than 3 hours late on arrival at the final destination stated on your ticket, you may be entitled to compensation of €250 - 600, depending on the distance of the flight ([redacted]):Within the EU1,500 km or less - €250over 1,500 km - €400Between EU airport and non-EU airport1,500 km or less - €2501,500 - 3,500 km - €400over 3,500 km - €600"The Commission makes no exceptions to these clearly laid out rules. What a disgrace that Aer Lingus continues to take advantage of a paying customer, rather than make a relatively small payment of restitution for your admitted failure to provide remotely adequate service. I hereby continue to request the appropriate restitution in the form of a €600 payment as allowed and called for by the commission to which you are referring me.Signed,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Me and my girlfriend flew on Aer Lingus in June from Dublin to Boston, MA. We arrived an hour and a half early but spent about 30 minutes in line waiting to have our bags checked. When we got to the associate she wouldn't allow us to proceed because she said there wasn't enough time to make the flight, which didn't leave for another hour. I know it was an international flight but I know we would have made it. There were no other flights that day we could get on so we were forced to pay 150 euros to switch to a flight the next day, which meant we had to sleep in the airport which was a huge inconvenience. The next day we complete the checkout process in less time than we had to spare the day before. After boarding the plane was held for an hour because we were waiting for 2 passengers. My complaint is that the plane was held for these 2 passengers but yet the day before we were not given the same opportunity which I find completely unacceptable and unfair. Why were these 2 passengers treated differently than us? All customers should be treated the same but I felt that we weren't given the same service. I e-mailed Aer Lingus twice but they said no refund could be issued for the flight switch fees but I don't think that's right because the plane was held for other passengers but not for us. I feel like without giving us a chance to make the flight the day before was unfair as well. I hope this situation can be resolved.Desired Settlement: I would like the flight switch fees refunded for my girlfriend and I due to the unfair treatment and service provided by Aer Lingus. Reference # is [redacted] for the e-mails I sent to them.

Business

Response:

Dear [redacted]Following to our correspondence dated November **, 2015, I am very

sorry for your experience as we were unable to accommodate you on flight [redacted] on

June **, 2015.Unfortunately, as you arrived late and after flight closeout, we cannot consider

reimbursement for out-of-pocket expenses incurred. As a courtesy and gesture of

goodwill, I would be happy to extend the offer of Aer Lingus travel credit in

the amount of $300.00. The credit offered can be applied towards the purchase of future travel on transatlantic services and will remain valid for redemption within 1-year from

date of the letter. Kindly contact Aer Lingus at the time you would wish to

book travel and refer to your case reference in our earlier correspondence. I hope you can appreciate and accept our position on this matter and that any and all

future travel with us will be completely enjoyable and trouble free. Sincerely, Eugene / Aer Lingus Guest Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I understand your hands are probably tied and I appreciate the credit towards a future flight. So when I book a flight within the next year I just give them the reference # for the case? And can it be done online or would I have to speak with someone directly?

Sincerely,

Review: I reported extreme damage of an heirloom clock and got an instant email requesting patience. I have been patient for 2 weeks. Phoning with Aer Lingus in the Netherlands - before my return flight - I requested advice to take an heirloom clock as hand luggage. The clock has been in our family since the 1930s, but likely dates back to 1780. Since the size exceeded the cabin luggage standards, I was told to send it as a paid, second piece of checked baggage marked ‘fragile’ which I was assured would be carefully handled on a separate belt. So, for my return flight I spent 4 hours securely wrapping the clock in preparation for a rough ride, and I had the package preventively sealed for € 62.96; I paid the € 75 fee for the extra checked luggage and handed it off by the odd-size luggage gate. It seemed intact upon arrival in Boston, but when I opened it at home, to my horror it was severely damaged; it must have been thrown (broken pieces of solid wood) as well as squashed under extremely heavy loads. I am disappointed that Aer Lingus advised me to use checked baggage. The market value doesn’t come close to the emotional heirloom value. I wish to have the clock restored. Apart from an automated reply they don't even acknowledge my complaint.Desired Settlement: I expect compensation for the expenses I was led to make based upon advice given by Aer Lingus. Had I left the clock behind I could have spared the costs of wrapping material, sealing, extra checked baggage: $ 160

I could also consider claiming the value of the clock or the expense of repairs. But in any case I demand compensation.

Consumer

Response:

At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted].

Sincerely,

Review: On June [redacted], I booked an international flight with Aer Lingus (Booking Number [redacted]), for the total ammount of $710.77 through [redacted]. I cancelled the flight within 24 hours, and was supposed to receive a complete refund. Both [redacted] and Aer Lingus have confirmed that the money for international tickets are held for 24 hours and then charged, however, in this case, Aer Lingus charged the full ammount using their exchange rate from dollars to euros. When I cancelled the flight, because they had not held the funds and had charged them, Aer Lingus then refunded the money applying a different exchange rate in their favour, leaving my refund 53.12 Euros short. (I was charged 658.50 and refunded 605.38). I have already spoken to my bank who showed me that the charges and refund were separate, and done in Euros, thus did not accrue any fees on their end. Furthermore, I spoke to [redacted] on various occassions, and the manager has provided me with the information, including the billing authorization they sent to Aer Lingus, to bill me directly, rather than [redacted] billing me. I have also spoken with Aer Lingus, their customer care unit, and made a further complaint to credit card queries, and they have continuously ignored my complaint despite my two month escalation.Desired Settlement: I would like the 53.12 euros missing to be refunded.

Business

Response:

Dear [redacted],We had no prior indication of [redacted]’s contacting our office on this matter. However, it is our policy to refund tickets purchased within 24-hours for travel outside 7-day in full. As such, we have contacted [redacted] as the issuing agent to process a full refund. Sincerely, EugeneEugene H[redacted] Manager Customer Care [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Aer Lingus has made contact with me to reimburse me 50$ and pay for my second bag on my current flight, which I agreed to.

Sincerely,