Aero Fresh Industries, Inc.

Revdex.com spoke to Larry and the following was relayed: The customer is scheduled for delivery this afternoon, between and pmWe have also agreed to a credit of $out of good will for the issues that occurred

Revdex.com spoke to Tony at business and the following was relayed: The leg from the manufacturer is in for the customerI have tried to contact the consumer unsuccessfully

We got our furniture weeks to the day after we ordered itLarry told us it would be 3-weeks when We ordered itWe were not told a loaner couch was even an option until week in our new house without anything to sit onFree delivery was literally the bare minimum of what they could have done for usTry not lying next time and offering the loaner couch earlier
Regards,
*** ***

Revdex.com received the following response and clarification from business:
This customers furniture is here ready to be delivered however she is not responding to any of our messagesThe order was places in 11/6/part of it came in 12/23/and part came in 1/26/customer wanted it delivered
all together

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wanted the furniture delivered together in the 4-week time frame that I was toldNot weeks after the furniture was orderedTonythe salesman, promised I would receive a phone call from Sandy, the office manager, when I stopped in the store the morning of January 4thI have never heard from themI no longer want to do business with these peopleI entrusted that they were upstanding in their business practice and they have proven that they are not
Regards,
*** ***

Revdex.com received the following message from Larry at the business: The furniture was put on layaway, it was not subject to creditThe consumer is not entitled to a refund

Revdex.com spoke to Larry at business and the following was relayed: We have been servicing the customer and the issuesPart has been reordered and as soon it arrives we will contact the consumer to resolve

In response to the complaint we received on 02/16/2016, originally submitted on 12/29/and assigned ID# ***This customer called with a service request on furniture that was delivered 10/30/The customer was helped by our service department who set up a service call with our technicianPer the service report from the technician, the necessary parts needed were ordered to correct manufacturer's defectsAdditional parts were also order to improve the cosmetic appearance that exceeds the manufacturer's design of the furniture to meet the requests of the customerThe customer and the service technician have since been notified that the parts are in and we are waiting for the customer to set a service date to complete the requestSincerely, Lawrence B. VP York Furniture Gallery

Business provided copy of signed invoice

I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
they came out with the parts for the sofa now the chair is doing the same thing and they said it is after the warranty so they will not fix it even though I bought the extended warrantyI paid for this set and it is falling a part this is custom furniture that they advertisethey sold me the extended warranty saying it would cover the fabric the fabric is pulling away from the frameso they said they will not fix it
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com spoke to Larry at business and the following was relayed: The furniture company salesman ordered the wrong furniture. We did reorder and the company shipped the furniture in the wrong color. We did loan the customer a couple pieces of furniture while waiting for the correct furniture to arrive....

The furniture is shipping today and we expect the furniture to arrive within the next 7-10 days, and we will be pushing for even sooner. Once it arrives, we can deliver within 1 day. We will also be issuing a discount for his trouble which will be credited back to his card.

Revdex.com received the following message from Larry at business in response to complaint: We serviced the customer under the warranty and she was fine. We cannot give her a new sofa after a year and a half. We are giving her a courtesy service again and we do have some parts on order to come in for her.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's ridiculous...  Now it's going to take several more months to order more parts I'm assuming.  When they obviously were just looking for a sale and didn't care about the customer.  All I want is my money back...  I am done...   What has to be done to get my money back and get this recliner out of my house?  Please....
Regards,
[redacted]

Revdex.com spoke to Larry at business and the following was relayed: The customer bought the couch on June 3, 2016. Delivery can be anywhere from 4-16 weeks, 90 % of the time is it within the 6-8 week time frame. There are times when the manufacturer runs late and it is beyond our control. There are...

several factors that can affect the manufacturer that we cannot control We did receive the order in at 10 weeks. It was received on the 18th and we did deliver it the very next day on the 19th. The couch is fully warrantied and the customer does have deferred interest, no interest for 12 months which began when the couch was delivered, not when the couch was ordered. The first payment is what they received a notice for as there are minimum monthly payments that must be made.

Revdex.com spoke to Larry at the business and the following was relayed: We have communicated with the consumer and responded to each email. Currently, the 2 mechanisms are in for her which we will be replacing both for her. The parts to line up the seam have been ordered and are expected any day which we...

are going to reinstall the panels and it will all line up.

Revdex.com spoke to Larry at business and the following was relayed: The customer was delivered on 9/23. We had provided the customer a loaner while waiting for his furniture to arrive which we picked up at time of delivery. The furniture came within 5-6 weeks of ordering. As a good faith gesture, we did...

compensate the customer with free delivery, which is approximately $100.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Spoke with Sandy 9/26 she said Larry will call me and I received no call from him. Spoke with Sandy 9/27 to speak with Larry and I am still waiting. This is not an acceptable refund and is insulting they think it is. The furniture mark up is massive and I understand it is a tough industry but the fact he is still trying to make a significant profit off of me is ridiculous. I have been trying to speak to Larry now because I am told he is the only one that can discuss refunding money. I would like wholesale price for the couch. York went beyond their word of mouth by 12 weeks and even went beyond their bogus contract. This has been simple bait and switch, deception, and unfair business.
Regards,
[redacted]

Although a repair was made to the chair, it was not the repair we were told it would be.  We were told by Tony at York he would order a new seat from [redacted] to make the repair.  I called numerous times to check on the status of the new seat being ordered and no one would call me back.  This went on for 6 weeks. Then we file a report to Revdex.com and suddenly York is willing to talk to me.  The repairman showed up with a spring only, no seat.  Yes, the repair order was signed by me so the repairman could submit for his billing.  But bottom line is the repair was not completed the way we were told it would be.  I am not satisfied with the repair or York's customer service.

Revdex.com received the following response from Larry at business: The headboard and brackets have arrived and are scheduled to be delivered to customer next Wednesday.