Aero Fresh Industries, Inc.

Revdex.com spoke to Sandy at business and the following was relayed: The customer re-selected another chair on April 2nd. The chair is expected in within the next 3 weeks.

Revdex.com spoke to Larry at business and the following was relayed: We ordered a custom dresser for the customer. The dresser came with a standard NYS label. I confirmed twice with the manufacturer that there was no issue putting a fish tank on the dresser. After discussing with the customer, he said he...

did not want it. We normally would charge a 35 percent restocking fee and the $89 delivery charge to pick it up. I offered to accept it back for the reduced fee of $248.40 which the customer agreed to and signed.

Revdex.com spoke to Sandy at business: The customer had their money returned.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to Mr. B.'s note:  I NEVER called York Furniture with a service request and I NEVER agreed to a repair. (I have forwarded many of the e mails that have been exchanged) I'm not sure where Mr. B. thinks that I called with a service request. I called while the delivery men were still at my house because I noticed a defect immediately and told them that I would not accept the furniture. The delivery men instructed me to call the office which I did. I was told to keep the sectional and a new one would be ordered. The sectional has a manufacture defect and should be returned to the manufacture! (you should have pictures that I sent) It looks nothing like the floor model. On several occasions I asked Larry to come to my home to look at the sectional and he never bothered to do that. I told him to pick a time and I would leave work to meet him any time that was convenient to him. Customer service / customer satisfaction is clearly not important to Mr. B. at all! At this time, I am not interested in doing business with York Furniture, I am requesting that they pick up the sectional and give me a full refund.Please let me know what to expect so that I can move forward this issue. I will be contacting the Attorney General's office, and our local Television station.
Regards,  [redacted]

Revdex.com spoke to Tony at business and the following was relayed: The actual part needed and ordered is called the seat spring. The spring was making a noise, it was replaced. I am unaware that there is anything currently wrong with the seat. Revdex.com is asking consumer to state specific issue, if any, that remains with the seat/chair.

Revdex.com spoke to Tony at business and the following was relayed: We are going to pick up the chair on Saturday and give the customer a refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com spoke to Larry at business and the following was relayed: We will be replacing the entire base mechanism for the customer under warranty. We are expecting it anytime and will schedule to go out and repair. To ensure longevity of the chair it is recommended that the chair not be fallen into when...

seating, but to be eased into.

The Revdex.com complaint (ID [redacted]) has been resolved to the customer's satisfaction. On Saturday April 2nd [redacted] came into York...

Furniture and reselected a new recliner to their liking by [redacted] Furniture. [redacted] takes approximately 4 weeks to come in. [redacted] and most manufactures that we carry take on average 4 to 6 weeks to manufacture and deliver final goods to us.  As per our contract, Delivery is expected in approximately 4 -16 weeks. This is not guaranteed due to factory delays beyond our control. As far as York Furniture Gallery is concerned this complaint with the Revdex.com has been resolve with the [redacted]'s to their satisfaction and will be contacted when the new recliner arrives.  York Furniture Gallery

This Revdex.com complaint has been resolved to the customer's satisfaction.
Service is setup for this week with our service provider Tom  M.. York Furniture has been waiting for a part to come in before service can
be scheduled. The customer's part did come in, and now service has been scheduled to...

accommodate the customers time. Thank you, York Furniture Gallery