Aerus Electrolux

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was informed that I would receive pictures of documentation of all of the claims that they have made in regards to the issues that were with the apartmentThey have not supplied us with documentation of these claimsThey have not provided us with the walk through paperwork that we had at the beginning when I first moved in, nor have they provided us paperwork of a walk through that they did with me when I moved out There are mathematical errors and fraudulent charges that exist on the final walk through sheet that they never completed with meThey did the final inspection before my lease term was even overCase in point when looking at the charges on the unclean burners, whether or not they were dirty which they were not, they're only charges for $per burnerWith burners that's only $and I was charged $There weren't any stains on the carpet because we had them cleaned before we left once we got the big furniture outThere were even charges for a dirty stove when I've never once used the inside of that stoveI had requested picture evidence which the office had informed me that they had and that they would be able to provide us to support these charges that they claim have substanceIf they are unable to provide evidence that they state that they already have then what is to say that they didn't just make up all of the information when they filled out the sheet, which I do know that they did make up a lot of itThe apartment was not in bad shapeI take great pride in my living spaceI find it extremely frustrating that a lack of follow-through is resulting in us having to contact a company to resolve these issues for usI understand that there may have been some lapses when the change of management happened, however, if they claimed to have information that they were going to provide to us in a timely manner and did not, then I feel that we should be reimbursed for the amount that was above the depositIn addition to that, at the very least, at least acknowledging that there were mistakes made on their behalfAnd rectifying these mistakesThe lack of customer service makes for a very poor business modelAs for the documentation that was provided, we already have copies of all of that informationThat was not the information that we had requested that was offered to us

Business response scanned to fileThe apartment was not left in good conditionThe resident never said he was coming to clean or pick up anything we had no choice but to charge him for the damages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This walk through was done PRIOR to my lease end date, as the photo dates show, and was done without myself in attendance. These do not document the efforts and cleaning done before I was completely moved outWhere is the walk through photos/paperwork done AFTER the lease end date? As well as the walk-through paperwork and photos from before I moved in? Even still, looking through the photos, there is only one photo of one burner, which at $per burner, would still not add up to $16. I also did, in fact, state that I would be moving out at the end of my leaseWhether or not all of my belongings were removed before the lease end date is at my discretion, since I had paid to reside in my domicile up to and including that date.
Regards,
*** ***

In regards to the letter we received 9/13/about *** ***We have contacted the customer they have returned the equipmentWe have decided its in the best interest of the customer and our business to cancel the sale, so we have refunded the down payment and did a full refund to
the finance accountPlease feel free to contact me if you need anything else.

The apartment was not left in good conditionThe resident never said he was coming to clean or pick up anything we had no choice but to charge him for the damages

In regards to the letter we received 9/13/about *** ***We have contacted the customer they have returned the equipmentWe have decided its in the best interest of the customer and our business to cancel the sale, so we have refunded the down payment and did a full refund to
the finance accountPlease feel free to contact me if you need anything else

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was informed that I would receive pictures of documentation of all of the claims that they have made in regards to the issues that were with the apartment. They have not supplied us with documentation of these claims. They have not provided us with the walk through paperwork that we had at the beginning when I first moved in, nor have they provided us paperwork of a walk through that they did with me when I moved out.  There are mathematical errors and fraudulent charges that exist on the final walk through sheet that they never completed with me. They did the final inspection before my lease term was even over. Case in point when looking at the charges on the unclean burners, whether or not they were dirty which they were not, they're only charges for $2 per burner. With 4 burners that's only $8 and I was charged $16. There weren't any stains on the carpet because we had them cleaned before we left once we got the big furniture out. There were even charges for a dirty stove when I've never once used the inside of that stove. I had requested picture evidence which the office had informed me that they had and that they would be able to provide us to support these charges that they claim have substance. If they are unable to provide evidence that they state that they already have then what is to say that they didn't just make up all of the information when they filled out the sheet, which I do know that they did make up a lot of it. The apartment was not in bad shape. I take great pride in my living space. I find it extremely frustrating that a lack of follow-through is resulting in us having to contact a company to resolve these issues for us. I understand that there may have been some lapses when the change of management happened, however, if they claimed to have information that they were going to provide to us in a timely manner and did not, then I feel that we should be reimbursed for the amount that was above the deposit. In addition to that, at the very least, at least acknowledging that there were mistakes made on their behalf. And rectifying these mistakes. The lack of customer service makes for a very poor business model. As for the documentation that was provided, we already have copies of all of that information. That was not the information that we had requested that was offered to us.