AFC Home Club

Don't use this company. This is cheating.
If I can give them no star, I am willing to give zero star to them.
When I got this warranty, they explained me that all the heating or a/c issue will be included.
The only thing I need to pay is just $60 trip fee, so I got the premium plan.

My heater is not working fine, so I just called help.
When the technician told me about it, they could just replace the control panel whatever, and I need to pay only $60 for trip charge.
I got a phone call from the company and I heard that they couldn't pay it cause the damaged one was control panel that they were covering, but the damage was from secondary source from some of my neighbors or some whether issue.
Wait a minute.
The damaged one, they pay. but they can't because it was damaged from other source? Then, what is other source? How come they could be damaged?
They don't know from where, and keep saying just from other source.
I feel like it is really ridiculous and they are trying not to pay money to fix it.
How come they say it is secondary damage if they don't know where it came from?

They are cheaters.
I will cancel it. They told me I can cancel anytime but I need to pay cancellation fee. They even didn't tell me about cancellation fee.
whatever, I am done.

Do NOT get this america's first choice home club.
They are trying to rip off your money and don't give any benefit.
Worst warranty company ever.

I have never had a home warranty before. I can honestly say I was very impressed. From the first call to AFC to my washing machine being fixed it was easy and no drama! One phone call and the rest is history. I am very happy with the service and the results. Thank you AFC. I will absolutely recommend you to my friends.

After I called to repair my washing mashine I was contacted back shortly. Engineers came by identified the problem ,ordered and replaced the part. Thanks you for your quick support

I have six rental properties covered with AFC Home Warranties. When I have a service person I like to use, (such as for HVAC,) AFC lets me dispatch the tech of my choice. When I haven't had a choice of a specific service provider, the ones they sent have been very satisfactory. I have found them to be timely, reasonable to deal with, concerned for my satisfaction, and anxious to please. The only negative I would mention is that they don't rush to call back if you leave a message. I haven't had to do that very often; usually someone answers the phone immediately if it is during business hours. If it isn't, I leave a message and call again the next morning to follow up.

AFC Home Club is a horrible company. I paid over $500.00 for our home warranty. In September 2015 I called with a broken dryer. Service representative recommended that since my dryer is over 10 years old to accept the $150.00 towards a new dryer. I purchased my new dryer and sent AFC my paid receipt. They received it and I was informed via phone and email it takes 4-6 weeks to receive my check. In November I called numerous times inquiring about my refund and no one would respond to my calls or messages. I finally spoke to customer service and the representative said my check was sitting on her desk and was being mailed on Friday. It's now December and I still don't have the promised $150 check. I called numerous times and once again I was passed around on the phone line, I left messages and no one returned my calls. I would NEVER recommend this company to anyone!

Had a wonderful and informative conversation from customer service rep, Carla, from the claims department. AFC Home Club makes it easy to file a claim.

AFC would not send out a repairman when I called about leakage from my air conditioner. She claimed it sounded like a clogged condensation line and it would not be covered as I had not had maintenance done recently. And that it would cost the same $60.00 to call out a repairman as it would to have it unclogged. It ended up being a leaking evaporation coil and it cost me $1,205.00 to repair, NOT a plugged condenser line. How someone can diagnose the problem over the phone and refuse to even send out a repairman I do not understand. That is very bad business practice.

I am extremely happy with AFC Home Club's service so far. I have had a home club plan with them for 6 months now and with the 2 service requests I have put in, they have been kind, quick and helpful in getting my problem resolved ASAP. First my hot water heater and then my furnace. I am so very happy I decided on a Gold plan with them.

Awful, awful, awful. I so wished I had done more research on this company. I purchased a home warranty to cover the "just in case" stuff when my husband is gone. I had the the coverage for a few months, when my downstairs AC unit had stopped working. The service claim people turned down my request almost immediately due to a completely different issue with my upstairs unit and what they determined to be a "freon leak", and a "pre-existing" issue. My husband came home from training and had the downstairs unit fixed in 30 minutes. Turned out it was a simple fix, completely not related to the upstairs unit or any issues with freon. They wouldn't even cover someone coming out to check it, which is why I got the warranty program in the first place. When I decided to cancel after having the coverage after 3 months 5 days exactly (the first 30 days are unusable) I was told I will pay for a full 4 months of coverage plus a 50$ cancel fee. Awful!

I got a very competitive quote on 3yr home warranty from AFC and I took it. But for some other reasons I decided not to have it and as there is 30 day waiting period , I called on 29th day and asked to cancel.

Now they asked me to send written notice to cancel and I had to send overnight ship request so that thy recieve on before 30 day notice otherwise I need to pay cancellation and first month. They are very much particular for getting notice. Agreed and ok.

Now, they are telling that it will take 4-6 WEEKS to get my refund. No where I heard this much of time to hold money. This is not Mail In Rebate.. I cancelled the server as I had some money issues but now they are holding $1145 of my money. Disputed with credit card company. I think I got saved as we never know how this company help us if the time comes to use insurance benefits.

I am not one to normally write reviews. I am a simple person who just wants to get what they pay for and I believe in Karma. I needed to tell other about this company so they too can experience what it is like to have someone stand up to their word, which is not normal these days. I called AFC about 2pm when it got real hot here about a week ago. My house was 79 degrees and my pregnant wife was about to have a fit. They had the tech at my door within 3 hours, be it this was a heat wave and he was still there that day! He was working on the unit for about 2 hours and it ended up needed quite the repair, when all was said and done what was asked of me? NOTHING ALL I PAID WAS $60.00 deductible and he was on his way. I couldn't believe how simple it really was. (Guess I am a skeptic.) I would highly recommend them to anyone I know, my house has been cool since.

After issues with a previous home warranty I switched to AFC and I'm thrilled with the service. The agents are always helpful and communication is excellent. So far 2 calls this last couple of weeks and both handled efficiently with repairs done on time .