GSM, [redacted] has approved the full refund Customer needs to contact [redacted] at Ken Grody Ford [redacted] ext [redacted] for the cancellation form and processing [redacted] 's hours are Monday thru Friday 7:a.mto 4:p.m Please contact him ASAP so we can get the contracts cancelled by the end of January
All requests for cancellation of extended service contracts purchased need to have a signed cancellation form Ford Motor Company only allows a full refund within days of purchase and will prorate based on time, miles and usage of the contracts after the first days Customer can contact dealership and speak to [redacted] for cancellation form and information on cancellation process We looked into claim that consumer had to fill out an online review the date of purchase but could not verify any reviews on or around the date of purchase Customer did return a survey to Ford Motor Company with Excellent marks all the way through and positive comments regarding salesman on May 14, All pricing is disclosed on purchase agreement as well as the Extended Service Plan terms and agreement We welcome customer to contact GSM, [redacted] , to discuss their concerns further if they do not agree with above
The vice president/co owner and the customer relations ***worked out a special deal to put the customer into a new vehicle and gave her all the numbers and we are waiting to hear back from her
Customer will need to sign a cancellation formOnce we receive the cancellation form back from customer we will process the cancellation and send the full refund to [redacted] *** Customer can contact [redacted] , who processes the cancellations directly at [redacted] ext ***, he can answer any questions they might have We will forward the form to customer to fill out, sign and return to [redacted] at [redacted] or fax to [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You can find the review here: [redacted] I was told to make that review AT the dealership DURING the sales processI have never even heard of that website until they showed meI made the review ON [redacted] ***'s computer BEFORE the sale was overI even have the email confirmation from that website for the review that is TIME STAMPED DURING the saleI would be more than happy to provide proofAs for the extended warranty and maintenance plan, yes, the price was clearly outlined to meThat is not in disputeWhat is in dispute is that I was told specifically that this was "x-plan" pricing for the warranty and maintenance plan and that once I left the office I could not get the warrantyThis came straight from the finance guy Well, I found out that is not trueThere is no such thing as "x-plan" pricing for the maintenance or extended warranty AND I found out that I was free to purchase an extended warranty and maintenance plan after the sale from Ford directly or any dealership of my choosingAnd yes, you are correct that I reviewed the Ford supplied survey at five starsWhy? Well, because A) I fell for [redacted] 's sad story that even if the question makes it sound like it is about the dealership in general that it is grading [redacted] and how he really needed stars and that B) I am inexperienced in car buying and I felt pressured Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, you are not repeating yourselfYou already said thatThat was not in disputeYou said there was no such review and I provided a link to such reviewI also said I have evidence (gmail time stamps) that proves the review was done BEFORE the saleAlso, I am sure the actual review company can figure out the review came from your IP addressHowever, you must have skipped over that whole part when you just repeated yourself on the other issue.Fact: I was pressured into an online review BEFORE the sale was over and I have proof Regards, [redacted]
Customer can cancel extended service contracts at anytime. As previously mentioned, customer will need to sign a cancellation form before we can cancel the contracts. Ford Motor Company only issues full refund within the first days after that the refund is based on time, miles and usage. Customer has used at least service at *** *** ***. Customer should contact dealer for cancellation form and to speak with the General Sales Manager, *** *** for any disputes over refund amount
Ken Grody Ford will answer the following;Ken Grody Ford strongly refutes to the customer statement of "I
accept that as everything Ford is going to do to rectify this situation and
also see it as an admittal of having done bad business." We do not agree with this at allAs such if this is a refusal of the offer that the customers have already accepted, then all they need to do is come back to the dealership, hand back the check for $and pay their deductible2."However, I do want to address that
much information in their statement is invalidWe were not told that repairs
could take some ***e until after they told us they could have our vehicle in
and out and we had it towed to themWhen I told them to cease repairs then
told them nevermind continue, the two calls came in about an hour apartWhen
they didn't return my initial call about continuing repairs, inthen left the
6:02pm voicemail they are referring toThe fact that the vehicle is used and
has 67k miles should not automatically be a reason for Ford to state something
may be wear and tearThe car was purchased not just used, but CERTIFIED used
from them less than two years ago and has had clutch issues since purchasing
Worthington Ford just failed to realize the clutch was defective when I took it
in for maintenance earlier onAdditionally, they did not mention the
possibility of a defective clutch early onWe didn't have a clue that the
clutch was the issue until a week and a half in when I got into contact with
***I just feel that this business operates in a very crooked, dishonest
manner and should be held accountable for it." We strongly and completely disagree with the above statement and maintain that the customers were treated with the utmost respect and courtesyThe lack of appreciation for the extra courtesies we extended to them is disappointingThe vehicle was purchased from us two years and 21,miles agoTo state that we knowingly sold it with a defective clutch or somehow did not catch it being defective is absolutely incorrect
Customer had the vehicle towed in on August 25th @ 9:06AMWe informed them that due to heavy volume of vehicles coming in for repairs that we would not be able to look at it until the following FridayCustomer called at 10:58AM and asked that we hold off looking at the vehicle as they were going
to tow it out and trade it in at a Nissan dealershipAt 6:02PM Friday (08/28/) @6:02PM (Service department closes at 6:00PM) she left a message that she would like us to look at it and proceed with repairsUnfortunately, due to her call coming in after hours, we were not able to reschedule until the following Monday. She was informed that we had pulled it from the schedule but we would put it back in and get it checked out ASAPthis put us back an additional three daysHer service writer informed the customer from the beginning that if this was a worn out clutch (vehicle has 0ver miles on it purchased from us used) that this would be considered a "wear item" (like brake pads) and may not be covered under their extended service planAt some point the rental car that the customers extended service plan covered got totaled in a car accidentOf such was the nature that Enterprise Rental Car was not willing to offer a replacementThe customer called me the first week of September and voiced her concern of needing the car back right away and was very concerned that the repair would not be coveredHer concern stemmed from the fact that if this was a customer pay situation, it would be around $plus the rental would not be coveredAs I have a long ***e technician back ground, I examined the parts myself and placed a call to Ford Motor Company to insure the repairs would be indeed covered by warrantyI informed the customer that at best we would be looking at a completion of repairs on the 8th or 9th of September, however should parts be an issue it could run into the end of the weekThe customer kept attempting to get us to commit to completion dates that we knew were not reasonableNever once did we change our story as stated above.Additionally, I waived the $deductible without the customer ever even requesting itWe also extended the following(all without the customer requesting it);A complete detail ($Platinum)A full tank of fuelA car payment reimbursement of $It is our hope that these gestures were well received and went a long way to helping the customer (customers) out of a tough situation
Customer already had a Revdex.com case and we explained that there was a contract in when the vehicle was bought where the customer signed and was fully aware of the extended warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***While I do not agree with the majority of statements made by Ken Grody Ford, and remain extremely disappointment by their business practices, I see no further purpose in continuing this disputeThere's a point where we must agree to disagreeWe have our vehicle back and will do ourselves a favor by ever doing business with Ken Grody Ford again in the future
Regards,
*** ***
*** *** handles the cancellationsPlease have customer re-email cancellation form to *** or fax to ***'s attention at ***. We are at a standstill without the cancellation form as there is information on it that we need to provide to Ford to process cancellation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the check, waived deductible, and finished car with a full tank of gas and detailI accept that as everything Ford is going to do to rectify this situation and also see it as an admittal of having done bad business.However, I do want to address that much information in their statement is invalidWe were not told that repairs could take some ***e until after they told us they could have our vehicle in and out and we had it towed to themWhen I told them to cease repairs then told them nevermind continue, the two calls came in about an hour apartWhen they didn't return my initial call about continuing repairs, inthen left the 6:02pm voicemail they are referring toThe fact that the vehicle is used and has 67k miles should not automatically be a reason for Ford to state something may be wear and tearThe car was purchased not just used, but CERTIFIED used from them less than two years ago and has had clutch issues since purchasing*** *** just failed to realize the clutch was defective when I took it in for maintenance earlier onAdditionally, they did not mention the possibility of a defective clutch early onWe didn't have a clue that the clutch was the issue until a week and a half in when I got into contact with ***I just feel that this business operates in a very crooked, dishonest manner and should be held accountable for it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
my complaint is that I want my extended warranty canceledKen grody ford refuses to do soMy warranty shows active through 2017, and I want it canceled and I want to be reimbursed for the past months, since I requested Ken grody ford cancel this warranty and has failed to do soMy complaint also is that I have been requesting Ken grody ford send me my contract in full, and a detailed list of times I've used the warranty or oil change plansThey also refuse to provide me with this informationI want Ken grody ford to show they have canceled my extended warranty and that I am reimbursed for the last months.
Regards,
*** ***
GSM, [redacted] has approved the full refund. Customer needs to contact [redacted] at Ken Grody Ford [redacted] ext [redacted] for the cancellation form and processing. [redacted]'s hours are Monday thru Friday 7:00 a.m. to 4:00 p.m. Please contact him ASAP so we can get the contracts cancelled by the end of January.
GSM, [redacted] has approved the full refund Customer needs to contact [redacted] at Ken Grody Ford [redacted] ext [redacted] for the cancellation form and processing [redacted] 's hours are Monday thru Friday 7:a.mto 4:p.m Please contact him ASAP so we can get the contracts cancelled by the end of January
According to the records, the customer had exceeded the mileage on the warranty back in March, there was no value to pro-rate at that time
Customer came in on 8/19/and was taken care ofWe gave her back her trade and discounted the new car
All requests for cancellation of extended service contracts purchased need to have a signed cancellation form Ford Motor Company only allows a full refund within days of purchase and will prorate based on time, miles and usage of the contracts after the first days Customer can contact dealership and speak to [redacted] for cancellation form and information on cancellation process We looked into claim that consumer had to fill out an online review the date of purchase but could not verify any reviews on or around the date of purchase Customer did return a survey to Ford Motor Company with Excellent marks all the way through and positive comments regarding salesman on May 14, All pricing is disclosed on purchase agreement as well as the Extended Service Plan terms and agreement We welcome customer to contact GSM, [redacted] , to discuss their concerns further if they do not agree with above
The vice president/co owner and the customer relations ***worked out a special deal to put the customer into a new vehicle and gave her all the numbers and we are waiting to hear back from her
Customer will need to sign a cancellation formOnce we receive the cancellation form back from customer we will process the cancellation and send the full refund to [redacted] *** Customer can contact [redacted] , who processes the cancellations directly at [redacted] ext ***, he can answer any questions they might have We will forward the form to customer to fill out, sign and return to [redacted] at [redacted] or fax to [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You can find the review here: [redacted] I was told to make that review AT the dealership DURING the sales processI have never even heard of that website until they showed meI made the review ON [redacted] ***'s computer BEFORE the sale was overI even have the email confirmation from that website for the review that is TIME STAMPED DURING the saleI would be more than happy to provide proofAs for the extended warranty and maintenance plan, yes, the price was clearly outlined to meThat is not in disputeWhat is in dispute is that I was told specifically that this was "x-plan" pricing for the warranty and maintenance plan and that once I left the office I could not get the warrantyThis came straight from the finance guy Well, I found out that is not trueThere is no such thing as "x-plan" pricing for the maintenance or extended warranty AND I found out that I was free to purchase an extended warranty and maintenance plan after the sale from Ford directly or any dealership of my choosingAnd yes, you are correct that I reviewed the Ford supplied survey at five starsWhy? Well, because A) I fell for [redacted] 's sad story that even if the question makes it sound like it is about the dealership in general that it is grading [redacted] and how he really needed stars and that B) I am inexperienced in car buying and I felt pressured Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, you are not repeating yourselfYou already said thatThat was not in disputeYou said there was no such review and I provided a link to such reviewI also said I have evidence (gmail time stamps) that proves the review was done BEFORE the saleAlso, I am sure the actual review company can figure out the review came from your IP addressHowever, you must have skipped over that whole part when you just repeated yourself on the other issue.Fact: I was pressured into an online review BEFORE the sale was over and I have proof Regards, [redacted]
Customer can cancel extended service contracts at anytime. As previously mentioned, customer will need to sign a cancellation form before we can cancel the contracts. Ford Motor Company only issues full refund within the first days after that the refund is based on time, miles and usage. Customer has used at least service at *** *** ***. Customer should contact dealer for cancellation form and to speak with the General Sales Manager, *** *** for any disputes over refund amount
Ken Grody Ford will answer the following;Ken Grody Ford strongly refutes to the customer statement of "I
accept that as everything Ford is going to do to rectify this situation and
also see it as an admittal of having done bad business." We do not agree with this at allAs such if this is a refusal of the offer that the customers have already accepted, then all they need to do is come back to the dealership, hand back the check for $and pay their deductible2."However, I do want to address that
much information in their statement is invalidWe were not told that repairs
could take some ***e until after they told us they could have our vehicle in
and out and we had it towed to themWhen I told them to cease repairs then
told them nevermind continue, the two calls came in about an hour apartWhen
they didn't return my initial call about continuing repairs, inthen left the
6:02pm voicemail they are referring toThe fact that the vehicle is used and
has 67k miles should not automatically be a reason for Ford to state something
may be wear and tearThe car was purchased not just used, but CERTIFIED used
from them less than two years ago and has had clutch issues since purchasing
Worthington Ford just failed to realize the clutch was defective when I took it
in for maintenance earlier onAdditionally, they did not mention the
possibility of a defective clutch early onWe didn't have a clue that the
clutch was the issue until a week and a half in when I got into contact with
***I just feel that this business operates in a very crooked, dishonest
manner and should be held accountable for it." We strongly and completely disagree with the above statement and maintain that the customers were treated with the utmost respect and courtesyThe lack of appreciation for the extra courtesies we extended to them is disappointingThe vehicle was purchased from us two years and 21,miles agoTo state that we knowingly sold it with a defective clutch or somehow did not catch it being defective is absolutely incorrect
Customer had the vehicle towed in on August 25th @ 9:06AMWe informed them that due to heavy volume of vehicles coming in for repairs that we would not be able to look at it until the following FridayCustomer called at 10:58AM and asked that we hold off looking at the vehicle as they were going
to tow it out and trade it in at a Nissan dealershipAt 6:02PM Friday (08/28/) @6:02PM (Service department closes at 6:00PM) she left a message that she would like us to look at it and proceed with repairsUnfortunately, due to her call coming in after hours, we were not able to reschedule until the following Monday. She was informed that we had pulled it from the schedule but we would put it back in and get it checked out ASAPthis put us back an additional three daysHer service writer informed the customer from the beginning that if this was a worn out clutch (vehicle has 0ver miles on it purchased from us used) that this would be considered a "wear item" (like brake pads) and may not be covered under their extended service planAt some point the rental car that the customers extended service plan covered got totaled in a car accidentOf such was the nature that Enterprise Rental Car was not willing to offer a replacementThe customer called me the first week of September and voiced her concern of needing the car back right away and was very concerned that the repair would not be coveredHer concern stemmed from the fact that if this was a customer pay situation, it would be around $plus the rental would not be coveredAs I have a long ***e technician back ground, I examined the parts myself and placed a call to Ford Motor Company to insure the repairs would be indeed covered by warrantyI informed the customer that at best we would be looking at a completion of repairs on the 8th or 9th of September, however should parts be an issue it could run into the end of the weekThe customer kept attempting to get us to commit to completion dates that we knew were not reasonableNever once did we change our story as stated above.Additionally, I waived the $deductible without the customer ever even requesting itWe also extended the following(all without the customer requesting it);A complete detail ($Platinum)A full tank of fuelA car payment reimbursement of $It is our hope that these gestures were well received and went a long way to helping the customer (customers) out of a tough situation
Customer already had a Revdex.com case and we explained that there was a contract in when the vehicle was bought where the customer signed and was fully aware of the extended warranty
This is the emailed cancel request, I also faxed it to them as well the same day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***While I do not agree with the majority of statements made by Ken Grody Ford, and remain extremely disappointment by their business practices, I see no further purpose in continuing this disputeThere's a point where we must agree to disagreeWe have our vehicle back and will do ourselves a favor by ever doing business with Ken Grody Ford again in the future
Regards,
*** ***
*** *** handles the cancellationsPlease have customer re-email cancellation form to *** or fax to ***'s attention at ***. We are at a standstill without the cancellation form as there is information on it that we need to provide to Ford to process cancellation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the check, waived deductible, and finished car with a full tank of gas and detailI accept that as everything Ford is going to do to rectify this situation and also see it as an admittal of having done bad business.However, I do want to address that much information in their statement is invalidWe were not told that repairs could take some ***e until after they told us they could have our vehicle in and out and we had it towed to themWhen I told them to cease repairs then told them nevermind continue, the two calls came in about an hour apartWhen they didn't return my initial call about continuing repairs, inthen left the 6:02pm voicemail they are referring toThe fact that the vehicle is used and has 67k miles should not automatically be a reason for Ford to state something may be wear and tearThe car was purchased not just used, but CERTIFIED used from them less than two years ago and has had clutch issues since purchasing*** *** just failed to realize the clutch was defective when I took it in for maintenance earlier onAdditionally, they did not mention the possibility of a defective clutch early onWe didn't have a clue that the clutch was the issue until a week and a half in when I got into contact with ***I just feel that this business operates in a very crooked, dishonest manner and should be held accountable for it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
my complaint is that I want my extended warranty canceledKen grody ford refuses to do soMy warranty shows active through 2017, and I want it canceled and I want to be reimbursed for the past months, since I requested Ken grody ford cancel this warranty and has failed to do soMy complaint also is that I have been requesting Ken grody ford send me my contract in full, and a detailed list of times I've used the warranty or oil change plansThey also refuse to provide me with this informationI want Ken grody ford to show they have canceled my extended warranty and that I am reimbursed for the last months.
Regards,
*** ***
Customer picked up check for $4,same day
Yes this will satisfy my complaint provided I do receive a full refund on both the warranty and service agreement.
GSM, [redacted] has approved the full refund. Customer needs to contact [redacted] at Ken Grody Ford [redacted] ext [redacted] for the cancellation form and processing. [redacted]'s hours are Monday thru Friday 7:00 a.m. to 4:00 p.m. Please contact him ASAP so we can get the contracts cancelled by the end of January.