Affinity Insurance Services, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am sorry I thought this was another matter that remains in dispute.  This situation was cleared after you contacted them on my behalf.  Thank you for your help.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The company is scamming people with their Trip Protection Plan which does not specify conditions during signups.

January,
12 2016Dear Ms
Butts:Thank
you for allowing us the opportunity to address [redacted]’s complaint. Affinity
Insurance Services, Inc. (“AIS”) respectfully submits the information herein in
response. As
a preliminary matter, [redacted] misstates the relationship between AIS...

and
[redacted]. AIS is an insurance producer and program administrator for
various consumer, association and program business and an [redacted] company and
affiliate of various [redacted] entities, each an insurance broker. AIS
is separate from each such entity.AIS
offers professional liability insurance to attorneys through a program called
[redacted] Attorneys Advantage, and [redacted] Insurance Company is the program underwriter.
We acknowledge [redacted]’s dissatisfaction with the management and
representation of a claim this past year. However, [redacted]’s policy was
non-renewed for claims frequency and
not as a result of the facts or disposition of a particular claim.  Simply put, [redacted]’s has had more than
the one claim he described. AIS
vehemently denies [redacted]’s allegation that AIS is retaliating and refusing
to locate alternative professional coverage. [redacted] is aware of our
efforts and the difficulty we have had in finding an insurer with the
information he has made available to us. 
In an email dated December 31st from Ms. C[redacted] to [redacted],  Ms. C[redacted] advised AIS had
received multiple declinations and reiterated that a request for [redacted] to
search his records to facilitate our efforts. [redacted] alleges our
requests are “redundant” and insists we have the information.  We do not.  [redacted] was previously insured through a
[redacted] syndicate, but AIS is unable to confirm the syndicate to request
necessary loss run information. Thus, our repeated requests to [redacted]
for this information. We
trust your office will find our response informative. Please feel free to
contact my office should you or others in the Department have any questions
regarding this matter. Thank
you.                                      ...⇄ Respectfully,                                 �...⇄ Stephanie
O.AVP,
Compliance

I wanted to share my experiences with the Nursing Service Organization's professional insurance services. They are a registered Trademark of this company.
The customer service has been poor on many different occasions- rude, disrespectful and unprofessional customer service representatives, extensive wait times, multiple needs to transfer without providing adequate need resolution, etc.
Messages left on their automated system requesting a call back so I can PAY my premium were ignored for weeks; heartfelt apologies for their lack of follow up and follow through were absent.
I pay A LOT of money to maintain my insurance status with this company but I, as a consumer, do not feel valued or appreciated by this company.
If I was able to get all my money back for this term, I would do do.
At the end of this term, I will NOT be renewing and I will go with a alternative (more professional and respectful company).