Affordable Renovation Solutions by Cody Marrs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11398337, and have determined that this proposed action would not resolve my complaint The salesperson misquoted the price by at least $2000, and the e-mail had no reference to a rebateThere was a single manufacturer incentive listed at $(to bring the list price to $14,and drive out at $15,897) and I have contacted [redacted] who assured me that there were no manufacturer incentives for this vehicle that expired on February 2016, which is both the date I was sent the price and the date I purchased the vehicleThe comment in AutoNation Ford Katy's response stating, "it was a typo basically double using the rebate" is inaccurate as the e-mail with the quoted price shows only a SINGLE manufacturer incentive for $2,The detail in the e-mail sent from the salesperson on the day of the purchase shows the pricing as follows:Autonation E-price: $16,199Manufacturer Incentive: $2,000AutoNation Price: $14,199Drive Out is: $15,897The ignorance in the response contesting where I drove from on the day of the purchase shows the dealer's lack of ethics and commitment to professionalismI may have a house in [redacted] , Texas, but I live and work in [redacted] , [redacted] and that is where I drove from on February to purchase this vehicle (My employer's office is located at [redacted] in [redacted] , [redacted] )The salesperson never informed me of the change in price and I did not realize until after the fact, having assumed Autonation Ford Katy would not break the law by advertising and quoting one price and then increase it without informing the purchaser (Bait and Switch)"A typo" is not an adequate defense against breaking deception laws under the Federal Trade Commission (FTC)I have contacted legal representation and will continue with available options.The e-mail from the salesperson with exact wording on the day of the visit was:"Your Drive out is $15,What time today were you thinking about visit? Chris" These devious tactics are unacceptable and should not be allowed to continue Regards, [redacted]

We have contacted the customer and apologized for the confusion His requested refund is being processed today It will take approximately weeks to show

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Mr [redacted] had installed aftermarket wind deflectors on his truck causing wind noiseAfter diagnosing the issue with a test drive by both the tech and the [redacted] weatherstrip tape was installed to correctwe apologized to Mr [redacted] for the language he overheard in his security system

This dealership has refused to service a vehicle that I purchased from them for about 73,in December of November I had my truck serviced at autonation ford and the truck was returned to me with my security cameras unpluggedThis prompted me to look at the videoIt was then I discovered that they, the mechanic and service technician had tried to get into my locked center consoleThey also made me wait hours and joked about how long they were going to make me wait that day.after bringing this to the general managers attention, I was then notified in December when I brought my truck in for a moonroof issue, that autonation ford will no longer service my vehicle, everHow is this legal? Please helpBtw, my moonroof has to be completely replaced by another dealership as of today, January and this probably could have all been prevented

Revdex.com: This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/20/and assigned ID [redacted] .I have been paid in full Regards, [redacted] ***

Because autonation REFUSED to fix the issue, it got worseResulting in the entire track of the moon roof to break, then needing to be replacedThis was completed yesterday 1-24-now I’m waiting for the moon roof cover or shade to be replacedThis is all being done by [redacted] in [redacted] Texas at [redacted] because autonation ford is refusing to warranty this truckThat is the only complaint

We reviewed the file, emails, and menus presented to this customer The salesperson misquoted the vehicle by exactly $ The rebate on this vehicle was $so it was a typo basically double using the rebate The customer was emailed bad information in error however, in person every menu presented was correct including the one the customer did sign off on Customer also noted driving for hours to get here and they live in [redacted] This was a honest mistake that was corrected in person signed off on by the customer We believe this customer is trying to capitalize on an error that has already been disclosed to them The customer also purchased a rear mat for $100, a service contract for $467, and Gap for $that is also in the drive out that is now higher All of those items are signed off on by the customer as well as the pricing

The customer came into the dealership on December 14th to cancel his warranty. The cancellation was completed and a check was mailed to his lienholder on December 21st. The customer paid his loan off the end of December before the check had hit and posted to his account. He has... been contacted and informed that he simply needs to call the lienholder to inquire as to the status of them returning the money to his closed account.

We have spoke to the customerCustomer will be coming in later today to return the vehicle. We are in good terms with the customer

We did refuse his warranty work. He was extremely difficult to deal with and quite frankly we thought it was best for both of us if he serviced his vehicle elsewhere. We made every effort to correct our initial mistake and nothing was good enough. Its important to note that before all of this happened we actually repaired his vehicle correctly and it was in perfect operating condition. He brought it back to us for a DIFFERENT concern and we decided he'd be happier servicing at another dealer. As a business we don't owe this customer anything else

I just spoke to customer and informed her that the purchase amount was $not $1,000.00, and that after the number of services they used, there was no balance due back to her. She understood, and was satisfied with the information provided

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** *** *** Sent: Sunday, August 07, 1:PM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #*** Issue has been resolved and reimbursement refund check recieved

Thank you for the opportunity to respond. *** issued the authorization code which starts a process to reimburse a customer once a warranty admin receives the payment from *** on a schedule. The process has changed recently and requires the vin number of the rental
used. While the process is usually smooth, it did take slightly longer than usual. The check was issued last week and has been sent in the mail to Ms *** per her request. If you would like the email correspondence about her check, I will be happy to forward. She was notified on March 11th that her check is in the mail. Would you like a copy of the email in which she was informed?

Josh P***, GSM of Autonation Ford Katy, spoke with the customer about her concerns. She told me that she appreciated the response and I apologized for the lack of communication on the dealerships behalf. She informed me that she had the information that she needed now and her concerns
were resolved. I gave her my personal cell phone and instructed her to contact me directly if any other concerns were to arise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I was not difficultI posted a review of what happened to me during a service thereThis is unsatisfactory I do not acceptOthers should know before purchasing that autonation has and will refuse warranty work just because they don’t like what the customer writes in an honest reviewI am willing to have this labeled as resolved if the company would first apologize and second be professional and just do their job and work on my truck as neededTrust me, I don’t go to any dealership for the fun of itA big company such as ford, should not refuse to do work on the vehicles they sell, especially when it’s purchased from that dealer! I was was treated horriblyI was called namesI was made to sit there hoursAnd because they got caught doing the wrong thing, like trying to go through my center console, disconnecting my security cameras and more, they want to paint a picture that I’m the difficult one. This can be resolved in two steps1- apologize and continue to provide the service to me, like any other customerIf they can’t do these two things, then clearly I’m not the one being difficult.
Regards,

We sincerely apologize for any delay. We have reviewed all the requests and sent the refund check for the lift kit to Regions Bank. The *** ** tracking number is *** *** *** and a copy of the check is attached. In regards to the products cancelations, I have verified
that the request is submitted and have expedited the process. I will follow up personally to make sure they are sent to the lien holder as soon as possible. Sorry again for the delay and thank you for the opportunity to help resolve this Cecilio ***General Sales MangerAutoNation Ford Katy281-675-Direct

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My complaint is that they refuse to service a vehicle I bought from them, that is currently still under warrantyI don’t care about the language used as I have learned that this is just how Autonation Ford katy treats their customers in generalHowever, blatantly refusing to service my truck because of how they treated me, seems unfairIn order for this to be resolved, my truck needs to be allowed to be serviced their indefinitely and all reviews and complaints will stop immediatelyAnything less, is unacceptable to me.
Regards,

Our finance director *** *** refunded the customer and addressed his concern. GSM Josh P*** also called customer to hear out his complaint as well as confirm the concern is resolved

Mr [redacted] had installed aftermarket wind deflectors on his truck causing wind noise. After diagnosing the issue with a test drive by both the tech and the [redacted] weatherstrip tape was installed to correct. we apologized to Mr. [redacted] for the language he overheard in his security system.