Affordable Renovation Solutions by Cody Marrs

We have contacted the customer and apologized for the confusion.  His requested refund is being processed today.  It will take approximately 3 weeks to show.

Revdex.com:
This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/2/2016 and assigned ID [redacted].
Regards,

This dealership has refused to service a vehicle that I purchased from them for about 73,000.00 in December of 2016. November 27 2017 I had my truck serviced at autonation ford and the truck was returned to me with my security cameras unplugged. This prompted me to look at the video. It was then I discovered that they, the mechanic and service technician had tried to get into my locked center console. They also made me wait 6 hours and joked about how long they were going to make me wait that day.after bringing this to the general managers attention, I was then notified in December when I brought my truck in for a moonroof issue, that autonation ford will no longer service my vehicle, ever. How is this legal? Please help. Btw, my moonroof has to be completely replaced by another dealership as of today, January 22 2018 and this probably could have all been prevented.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Documents were received on 4/7/15 for customer's total loss on vehicle and were submitted for cancellation same day.  The customer was informed of the 6-8 week turn around time for completion and has been in steady contact with the finance department since. The process should be...

complete in the next week or two.

The customer came into the dealership on December 14th to cancel his warranty.  The cancellation was completed and a check was mailed to his lienholder on December 21st.  The customer paid his loan off the end of December before the check had hit and posted to his account.  He has...

been contacted and informed that he simply needs to call the lienholder to inquire as to the status of them returning the money to his closed account.

Revdex.com:
This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/15/2015 1:26:59 PM and assigned ID [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Tuesday, January 19, 2016 8:52 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I rejected the company offer in regards to this complaint but did not see the area to express why I declined. AutoNation has not called me back on this matter and that is the problem; they do not return calls. As I stated in the complaint, I did cancel on December 14 and I did pay off the lienholder later in December. I contacted the lienholder in early January I believe to inquire if they had received the check from AutoNation. They informed me that since the lien was paid in full, the loan account was closed and therefore the check from AutoNation would be returned. As far as I know, I trust that [redacted] has done this. And since no one at AutoNation will call me back on this, I have no idea what is up.  AutoNation should be able to check with their accounting department and see if the check has been returned and then re-issue to me. They should be able to check with [redacted], the former lienholder to verify that the car is paid off. They should be able to check with their bank to verify that the check has not cleared their bank.  [redacted]

We reviewed the file, emails, and menus presented to this
customer.  The salesperson misquoted the vehicle by exactly $2000. 
The rebate on this vehicle was $2000 so it was a typo basically double using
the rebate.  The customer was emailed bad information in error...

however, in
person every menu presented was correct including the one the customer did sign
off on.  Customer also noted driving for hours to get here and they live
in [redacted].  This was a honest mistake that was corrected in person signed
off on by the customer.  We believe this customer is trying to capitalize on
an error that has already been disclosed to them.  The customer also purchased a rear mat for $100, a service contract for $467, and Gap for $399 that is also in the drive out that is now higher.  All of those items are signed off on by the customer as well as the pricing.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Customer had annual alignment on April 29th at 25053 miles. Customer complained of tire wear on Sept 16th and the alignment was checked and found to be at factory specs. Customer still had tire wear issues on Oct 6th and the alignment was checked again and found to be at factory settings. any tire...

wear issue would have to be due to driving habits or towing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As of Thursday evening March 17th I still have not received the check which was issued end of last week and mailed. If it was issued I would like a copy of the actual check front & back. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Because autonation REFUSED to fix the issue, it got worse. Resulting in the entire track of the moon roof to break, then needing to be replaced. This was completed yesterday 1-24-2018 now I’m waiting for the moon roof cover or shade to be replaced. This is all being done by [redacted] in [redacted] Texas at [redacted] because autonation ford is refusing to warranty this truck. That is the only complaint.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/20/2017 and assigned ID [redacted].I have been paid in full.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11398337, and have determined that this proposed action would not resolve my complaint.  
The salesperson misquoted the price by at least $2000, and the e-mail had no reference to a rebate. There was a single manufacturer incentive listed at $2000 (to bring the list price to $14,199 and drive out at $15,897) and I have contacted [redacted] who assured me that there were no manufacturer incentives for this vehicle that expired on 04 February 2016, which is both the date I was sent the price and the date I purchased the vehicle. The comment in AutoNation Ford Katy's response stating, "it was a typo basically double using the rebate" is inaccurate as the e-mail with the quoted price shows only a SINGLE manufacturer incentive for $2,000. The detail in the e-mail sent from the salesperson on the day of the purchase shows the pricing as follows:Autonation E-price: $16,199Manufacturer Incentive: $2,000AutoNation Price: $14,199Drive Out is: $15,897The ignorance in the response contesting where I drove from on the day of the purchase shows the dealer's lack of ethics and commitment to professionalism. I may have a house in [redacted], Texas, but I live and work in [redacted], [redacted] and that is where I drove from on 04 February 2016 to purchase this vehicle (My employer's office is located at [redacted] in [redacted], [redacted]). The salesperson never informed me of the change in price and I did not realize until after the fact, having assumed Autonation Ford Katy would not break the law by advertising and quoting one price and then increase it without informing the purchaser (Bait and Switch). "A typo" is not an adequate defense against breaking deception laws under the Federal Trade Commission (FTC). I have contacted legal representation and will continue with available options.The e-mail from the salesperson with exact wording on the day of the visit was:"Your Drive out is $15,897. What time today were you thinking about visit? Chris" These devious tactics are unacceptable and should not be allowed to continue.
Regards,[redacted]