Aflac

[I'm not sure what Pella means by "immediately," but it's now been well over a month since we originally agreed to accept a refund, and we have received nothing. The service technician did come out to the house, but the issues are still unresolved since he needed to order some parts.  Beyond disappointed and frustrated with Pella.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12476583.  
 
Regards,
[redacted]

Here is the email sent this morning at 10:04 AM to the customer regarding his claim. We are awaiting a response to the date of 9/22 for service.Mr. [redacted], I am extremely sorry that your experience withPella has been less than what was expected. We are having a check cutimmediately for the refund of the storm door as well as have a servicetechnician set up to evaluate the issues you are having with your gaskets onthe windows that were installed. We can have him out there on Tuesday 9/22towards the end of the day if that will work. Please let me know so we canconfirm this with the tech.

Revdex.com:At this time, I have not been contacted by Oz Boutique regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by The Wireless Boys, LLC regarding complaint ID [redacted].Sincerely,[redacted]

We will be having our service department check on the issues with the window weatherstripping and [redacted] is going to be ensuring that the customer is refunded for the storm door.

Revdex.com:At this time, I have not been contacted by The Wireless Boys, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com: I am waiting to hear back from them regarding my refund.  They say it will take 7-10 days to process(i am being hopeful) so that should be sometime towards the end of next week.  At this time, I have not been contacted by The Wireless Boys, LLC regarding...

complaint ID [redacted].Sincerely,[redacted]

We have been in contact with Ms. [redacted] as recently as Tuesday 10/25 and told her then that we would be back out to resolve her issues with the window and dryer vent on Wednesday 11/2 as well as wrap the windows from a previous installation.

Good afternoon Revdex.com, We have reviewed the complaint against us, labeled ID [redacted]. After careful evaluation of the case, it has...

come to our attention that the customer in question has unfortunately misunderstood our store policies. At the cashier, we display our return policy clearly, as well as on the receipts in question we clarify that all sales are final and that there is a no refund policy. These policies are displayed in the attached images, both from the storefront as well as a copy of this customer's receipt. While we apologize for any misunderstanding that may have arisen from our transactions, we also acknowledge that we clarified our return policy in several ways and do not issue refunds and will not do so in this case. With that in mind, the customer asks that in the future we better clarify our policies to customers placing orders for layaways and to the best of our abilities we will do so. The customer originally placed a $100 deposit on a dress in addition to $100 deposit on a pair of shoes. Deposits are promises that the customer will purchase the dress and therefore deposits, like purchases made in whole, are non-refundable. This is also clearly stated as soon as the customer makes the deposit. [redacted] is asking for a $200 refund. As stated earlier, and clearly displayed in store and on the receipts, we do not offer refunds. We issued [redacted] $200 store credit, as shown in the attached. As there are no exceptional circumstances surrounding this situation, we are unable to offer a refund in compliance with store policy.