Ag Partners

Customer was contacted and she brought her vehicle in on Saturday 10/ [redacted] and we simply inflated her tires to the proper thresholds at no cost to to the consumer

FRED H [redacted] G.M WE HAVE NO BAIT AND SWITCH HERE AND WE DO HAVE MORALS HAVE A NICE DAY ....!!!!!

THIS IS FRED H [redacted] G.M OF TOWN & COUNTRY JCD RAM I HAD THERE PEOPLE IN MY OFFICE AND TOLD THEM WHAT THERE WERE GETTING BACK WITH VALARIE AND TOLD THEM WHAT THERE SIGNED AND AGREED TO WHAT I WAS GAVEING THEM BACK..I GAVE THEM COPIES OF THE LETTERS THEY AGAIN THERE R OWN WHAT I GAVE THEM BACK AND IT WENT TO THE BANK TO PAY OFF SOME OF THE LOAN.IF THERE WOULD LIKE TO CALL ME I WILL TALK TO THEM ABOUT IT ANGIN.....FRED H [redacted] G.M ###-###-####....EXT ***...TY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not ever received any paperwork not at the time of purchase or the three times after that they said they would mail it to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

HI THIS IS MR H [redacted] G.M THE MATS JUST CAME THERE R IN MY PARTS ROOM IF U WOULD LIKE TO PICK THEM UP SAT FROM TO COME TO THE SHOWROOM ASK FOR MR HOYT I WILL GET THEM FOR U ....THANK YOU ###-###-####...EXT ***

She gave full permission for that car to be driven on and off highways to get the problem fixed and it says it right on her receipt that she gave full permission to do so unfortunately we cannot find that the car is doing the things she saying that the car is doing she says the key fob is not Detective working on her car we cannot duplicate the problem whatsoever and we worked on this car for days so if she thinks we're afraid she can service the car at another dealershipand I have copies of the signed work order her giving us full permissionAnd she was told this when she came to pick up the car again that we can't find any problem with the carNo charges were given to the customer whatsoever

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseWell MrFred GM, 1st off you have no clue what you're speaking about- there were never any rebates involved- the car was on sale for a price, rebates had nothing to do with it- read your own [redacted] add- [redacted] the problem which you would understand if you actually read the complaint, was simply that you advertise a car for a price, then claim the car is on your lot ready for purchase, then upon arriving at your lot tell me the car is not there and you dont have any car for that price in your inventory-- which by the way- DODGE confirmed that you do in fact have the exact car in your inventory- so stop playing bait and switch ***3rd- I did not give your salesman my name when I asked about said vehicle so you have no idea who I am, and cannot make statement otherwise***- Stop being [redacted] and remove that car and the ad from your website, or provide the car on the dealer lot for purchase[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Unfortunately she didn't even know that she had a termination fee after the bill came in the mail she called us a month-and-a-half later to complain that she got a bill that was left over on her old lease nobody told her that they were going to pay any damages or pay any lease return these she has
in writing that we were picking up the last two payments and that is all she has nothing in writing stating that Town & Country is paying any payments whatsoever so we are not paying any payments of what's owed she owes that herselfIt was written on her buyers order that we were picking up two payments unfortunately she did not talk about any kind of termination fees or damage and this car went out in June so Town and Country is not responsible for any lease termination fees or damage to the car she has to take that up with the leasing company thank you Fred H*** general manager

so the car is fine we were backed up we gave him a loner car for days at no charger and everything is fine with the car and there was no charger for to .....*** *** g.m ###-###-#### ty and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To date, we have not received any correspondence and/or notification from Town & Country that the problem has been rectified
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** ***

WE CALLED THE CUSTOMER TOLD HIM THAT WERE DOING THAT *** *** IS DOING AN INVESTIGTION AND HE WILL GET A LETTER STATING THAT IT WAS A MISTAKE AND THE BANK WILL SEND IT OUT TO HIM FRED H ***...TY CUSTOMER WAS CALLED...!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: They did not have my permission to drive the vehicle to that extent and even Chrysler Corporation is investigating why it was driven so much It is not their policy to drive vehicle like that.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was well aware of my lease termination fee at time of sale of the new vehicle on 6/*/As stated, it was discussed with my sales rep, Manny, that it would be covered by the dealership as I was a returning customerWhat I was not aware of is that the payment would be made by me assuming I would be reimbursed by the dealership(reference the procedures for the last two lease payments I was not aware of)Therefor, yes, I was surprised to receive the billI expect full reimbursementIf the sales rep, Manny, did not process the paperwork properly to ensure processing of what was verbally agreed upon that is the dealerships issue. As for the damage to the vehicle this occurred after the vehicle was left with the dealership on 6/*/I expect full reimbursement
*** ***

WE HAVE BEEN WORKING ON IT AND WILL BE FIX BY THE END OF THE WEEK AND I DID CALL HIM BACK NUMEROUS TIMES HE WAS NOT THERE.... HE JUST GAVE ME A NEW # TO CALL HIM ON . I JUST TALK TO HIM TODAY 12/**/....AND WE HELP HIM FIX IT ......AND WHAT HE HADS TO DO....THANK YOU FRED H*** ***
*** *** ***....U CAN CALL ME ANYTIME....!!

the salesman said HE told him there were only payments left on the lease so we paid but now he said payment r leftso he is a customer so we r going to pay the last payments on his lease..to make happy ...fred h*** G.M

This customer has never came to us whatsoever she has not called she has not called the salesman and there was no food whatsoever she filled out a credit application for financing we took copies of the driver's license and she never told us not to put it through she needed to put it through so she
can get financing on the car so she's definitely making this all up and again she is never notified Town and Country about any problems whatsoever this is the first time I'm hearing of this and again she has not contacted the salesperson and myself math fact the salesperson did call her and she refuses to take his call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am mr h*** G.M of *** *** *** *** *** she tried to negotIate to get a better price we told her no she got upset and left and the car was sold SORRYSHE WAS HERE FOR HRS NEGOTIATING...MR H*** G.M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not  ever received any paperwork not at the time of purchase or the three times after that they said they would mail it to me 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

THIS IS FRED H[redacted] G.M OF TOWN & COUNTRY JCD RAM I HAD THERE PEOPLE IN MY OFFICE AND TOLD THEM WHAT THERE WERE GETTING BACK WITH VALARIE AND TOLD THEM WHAT THERE SIGNED AND AGREED TO WHAT I WAS GAVEING THEM BACK..I GAVE THEM COPIES OF THE LETTERS THEY AGAIN THERE R OWN WHAT I...

GAVE THEM BACK AND IT WENT TO THE BANK TO PAY OFF SOME OF THE LOAN.IF THERE WOULD LIKE TO CALL ME I WILL TALK TO THEM ABOUT IT ANGIN.....FRED H[redacted] G.M ###-###-####....EXT [redacted]...TY