Agile Tech Solutions, LLC.

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account Thank you Regards Customer Support Team

Dear Revdex.comThanks for notifying about this complaintThe customer had engaged with us in May and subsequently disputed the chargeWe submitted the documents to the bank and we got the chargeback in our favour so the customer was showing a live customer in our database since we got the money back in our account from the bank.Irrespective of the above, customer satisfaction is our main mottoWe have taken note of the customer complaint and discomfort We contacted the customer , apologized to the customer and promised that a cheque will be sent to his mailing address which will take 15-business days but we are confident we should be able to deliver that faster then that We also will like to offer free support for the entire to the customer if he or she wants to avail our services as goodwill gesturePlease feel free to contact us for any such issue Yours SincerelyQuality teamAgile Tech Solutions LLC

Dear Revdex.comThank you for notifying us about this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him or herWe have taken prompt action on the sameWe contacted the customer and refunded the amount equivalent to the product priceWe hope the customer was satisfied with the responseThe confusion occurred since the customer called from a number which was different which was registered in our CRM If there is any further assistance we can provide to the customer, we will be more then willing to do the needfulThanks and RegardsSupport Team

Final Consumer Response / [redacted] (2000, 5, 2015/10/01) */ I recently filed a complaint against Agile Tech Solutions on 9/28/(a few days ago) I have received a telephone call today from their manager apologizing for the misunderstanding and he indicated they will be issuing a refund against my credit card I am impressed with the quick response and resolution Please close and cancel this complaint Thank you Sally [redacted] Sally Powell & Associates Cass Rd Tolar, TX [redacted] (cell) [redacted] (fax)

Initial Business Response /* (1000, 10, 2015/08/05) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to himSecondly we would like to inform that the refund of the amount
which customer had paid for the services was already initiated on 11th June but still we understand the concern of the customer and are willing to offer year of free serviceAn email has been sent to the customer mentioning the refund date along with a screenshot as a reference for him
Thanks and Regards
Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11086534, and find that this resolution is satisfactory to me
I would like to say that I do not feel they were honest with their original contact with me. I was under the assumption that they were *** when actually they were not. I did not discover this until I was unable to register my ** version when moved to a new computer.The business was accommodating and did refund me the cost of a new version of **.
Sincerely,
Teresa Behl

Initial Business Response /* (1000, 5, 2015/06/05) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and customer has been informed about the same
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 5, 2015/08/25) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account
Thank you
Regards
Customer Support Team

Dear Revdex.com Thanks for notifying the about the complaintThe customer issue was resolved and we refunded the moneySince the customer was using a shared cloud(hosted ***), it is always hosted on the company's licenseIn case the customer uses a dedicated server, the customer license is
used.The customer requested us to call him back as he wanted help on one particular issue We tried contacting the customer multiple times but without successKindly confirm with the customer to check if he has received the refund and if he needs help on any other issue from our endAs a goodwill gesture, we also offered one year of free support pertaining to ***. Thanks and RegardsSupport Team

Dear Revdex.comThank you for notifying us about this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him or herWe have taken prompt action on the sameWe contacted the customer and refunded the amount equivalent
to the product priceWe hope the customer was satisfied with the responseThe confusion occurred since the customer called from a number which was different which was registered in our CRM If there is any further assistance we can provide to the customer, we will be more then willing to do the needful. Thanks and RegardsSupport Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution of a check in the amount of $mailed to my business is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/10) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to himSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 5, 2015/08/11) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to himSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 5, 2015/06/22) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to himSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 6, 2015/09/17) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to himSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account
Thank you
Regards
Customer Support Team
Initial Consumer Rebuttal /* (2000, 8, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Revdex.comThanks for notifying about the complaintWe did receive the refund request from the customer on 15th March and the refund was initiated the same dayIt is unfortunate that the customer had to complaint even thoough the refund was initiated the same day and it usually takes 3-business
days The reason for delay in response from our end is because we tried reaching customer several timesWe assume that the customer would have received the refund and we tried contacting the customer to confirm the same but without successAlso, We apologize to the customer for any inconvenience causedThe customer is free to contact us for any further clarificationWe always send a receipt to all customer to avoid any kind of confusion. We appreciate the role of Revdex.com since it really helps us improve our customer service and strengthen our quality checks Thanks and RegardsSupport Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution of a check in the amount of $mailed to my business is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to himSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 5, 2015/06/11) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account
Thank you
Regards
Customer Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive an email from Agile Tech Support stating that they have initiated a refundThey did not state "how much time (we) would receive our money back into our account" but I could assume that will depend on the credit card company and billing cycleI look forward to seeing the refund reflected on my next statement

Initial Business Response /* (1000, 8, 2015/06/05) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount
which the customer had paid for the services was already initiated on 15th May,but still customer has lodged a complaint about us which we readily accept
Thank you
Regards
Customer Support Team