Agile Tech Solutions, LLC.

Dear Revdex.comThanks for notifying about this complaintThe customer had engaged with us in May and subsequently disputed the chargeWe submitted the documents to the bank and we got the chargeback in our favour so the customer was showing a live customer in our database since we got the money back
in our account from the bank.Irrespective of the above, customer satisfaction is our main mottoWe have taken note of the customer complaint and discomfort We contacted the customer , apologized to the customer and promised that a cheque will be sent to his mailing address which will take 15-business days but we are confident we should be able to deliver that faster then that We also will like to offer free support for the entire to the customer if he or she wants to avail our services as goodwill gesture. Please feel free to contact us for any such issue. Yours SincerelyQuality teamAgile Tech Solutions LLC

Initial Business Response /* (1000, 5, 2015/07/29) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 5, 2015/06/11) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 6, 2015/09/17) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to herSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 6, 2015/09/17) */
Thank you for notifying us of this complaintWith regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to himSecondly we would like to inform that the refund of the amount
which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account
Thank you
Regards
Customer Support Team
Initial Consumer Rebuttal /* (2000, 8, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 5, 2015/10/01) */
I recently filed a complaint against Agile Tech Solutions on 9/28/(a few days ago) I have received a telephone call today from their manager apologizing for the misunderstanding and he indicated they will be issuing a refund against my credit
card I am impressed with the quick response and resolution Please close and cancel this complaint Thank you
Sally ***
Sally Powell & Associates
Cass Rd
Tolar, TX
*** (cell)
*** (fax)

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount...

which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into her account.

Thank you
Regards
Customer Support Team
Initial Consumer Rebuttal /* (2000, 7, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that they quickly and graciously offered a refund. I would hope that in the future that they do not agressively sell a service that the client doesn't need and if they don't offer what client needs that they be up front and let the client know that.

Initial Business Response /* (1000, 11, 2015/08/05) */
Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount...

which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account.
Thanks and regards
Customer Support Team

Dear Revdex.comThank you for notifying us about this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him or her.. We have taken prompt action on the same. We contacted the customer and refunded the amount equivalent...

to the product price. We hope the customer was satisfied with the response. The confusion occurred since the customer called from a number which was different which was registered in our CRM.  If there is any further assistance we can provide to the customer, we will be more then willing to do the needful. Thanks and RegardsSupport Team

Final Consumer Response /* (2000, 5, 2015/10/01) */
I recently filed a complaint against Agile Tech Solutions on 9/28/15 (a few days ago). I have received a telephone call today from their manager apologizing for the misunderstanding and he indicated they will be issuing a refund against my credit...

card. I am impressed with the quick response and resolution. Please close and cancel this complaint. Thank you
Sally [redacted]
Sally Powell & Associates
1800 Cass Rd
Tolar, TX 76476
[redacted] (cell)
[redacted] (fax)

Initial Business Response /* (1000, 5, 2015/04/23) */
Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount...

which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account.Also as per customer's request we have removed all the records of the customer from our database.
Thank you
Regards
Customer Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business seems to have done as I requested with the refund and they provide a very nice response here. Although I can still access our accounting file through the free file transfer service that they used to upload my file from my machine.
I can use any computer or machine, any browser and all I have to do is put in the URL that contains the address to our file and our file is downloaded. I did also ask that they remove our file off of their account in [redacted] so it is no longer available to anyone that may have the URL - then I would be very glad to put this unfortunate experience behind me. Thanks.
Final Consumer Response /* (4200, 11, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has been very helpful in trying to resolve this issue.
I do not know how to explain that our file is still accessible by plugging in the same URL. I just tried this evening after receiving this email. Somehow, it is still in the[redacted] database. Being the nature of the file... that makes me quite nervous.
Not sure how to resolve this given the company says they have removed the file. I have never heard of or used this file transfer service before I found the link in the browser so I am not familiar with how the[redacted] business operates and stores their data.

Final Business Response /* (4000, 9, 2015/05/07) */
We would like to inform you that as per customers request we have removed the files completely from the [redacted] as well.
We have been trying to call the customer to confirm about it but customer is not available.
We request the customer to check the link again and let us know what kind of help is needed from our side.

Initial Business Response /* (1000, 5, 2015/08/25) */
Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount...

which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account.
Thank you
Regards
Customer Support Team

Dear Revdex.comThanks for notifying about this complaint. The customer had engaged with us in May 2105 and subsequently disputed the charge. We submitted the documents to the bank and we got the chargeback in our favour so the customer was showing a live customer in our database since we got the money back...

in our account from the bank.Irrespective of the above, customer satisfaction is our main motto. We have taken note of the customer complaint and discomfort . We contacted the customer , apologized to the customer and promised that a cheque will be sent to his mailing address which will take 15-20 business days but we are confident we should be able to deliver that faster then that.  We also will like to offer free support for the entire 2016 to the customer if he or she wants to avail our services as goodwill gesture. Please feel free to contact us for any such issue.  Yours SincerelyQuality teamAgile Tech Solutions LLC

Dear Revdex.com Thanks for notifying the about the complaint. The customer issue was resolved and we refunded the money. Since the customer was using a shared cloud(hosted [redacted]), it is always hosted on the company's license. In case the customer uses a dedicated server, the customer license is...

used. .The customer requested us to call him back as he wanted help on one particular issue . We tried contacting the customer multiple times but without success. Kindly confirm with the customer to check if he has received the refund and if he needs help on any other issue from our end. As a goodwill gesture, we also offered one year of free support pertaining to [redacted]. Thanks and RegardsSupport Team

Initial Business Response /* (1000, 6, 2015/09/10) */
Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount...

which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account.
Thank you
Regards
Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11086534, and find that this resolution is satisfactory to me.
I would like to say that I do not feel they were honest with their original contact with me.  I was under the assumption that they were [redacted] when actually they were not.  I did not discover this until I was unable to register my ** version when moved to a new computer.The business was accommodating and did refund me the cost of a new version of **. 
Sincerely,
Teresa Behl

Dear Revdex.comThanks for notifying about the complaint. We did receive the refund request from the customer on 15th March and the refund was initiated the same day. It is unfortunate that the customer had to complaint even thoough the refund was initiated the same day and it usually takes 3-7 business...

days  The reason for delay in response from our end is because we tried reaching customer several times. We assume that the customer would have received the refund and we tried contacting the customer to confirm the same but without success. Also, We apologize to the customer for any inconvenience caused. The customer is free to contact us for any further clarification. We always send a receipt to all customer to avoid any kind of confusion. We appreciate the role of Revdex.com since it really helps us improve our customer service and strengthen our quality checks Thanks and RegardsSupport Team

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount...

which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account.
Thank you
Regards
Customer Support Team

Initial Business Response /* (1000, 5, 2015/05/14) */
Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount...

which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account.
Thank you
Regards
Customer Support Team