AHT Wisconsin Windows

The salesman was at my house for 3 plus hours and wouldn't give us the price before he showed us one more thing. He was pleasant but the sales tactics were horrible. When we got to the price it was 3 to 4 times what we had anticipated. I told him there was no way at which time he started trying to lower the price and offer financing. I wasn't going to rate this company until I just received a phone call stating that there was room on their truck and if a rep could come out and measure the windows they could offer us a significantly reduced price. I asked what the discount would be and he wouldn't give any pricing over the phone. The more I deal with them the more shady they get. I would stay away.

Was looking for an estimate for egress Windows. Company representative called and set up an appt. The day before they were to come out (along with other companies) the Same representative called and said without the spouse, they could not come out. Never once was this discussed when the original appt was made. Due to my work commitments and my wife's, we will not be able to make this work. Very disappointed as I passed up on someone else to work with these individuals. If they have policies, state them.

Review: My window proved this winter that they are far from the quality they should have been. I have tried to contact warranty dept several times with no response. I paid a lot of money for these Windows and am very unhappy with the quality of window and installation. they leaked at the seams and one of the four I had replaced leaks around the frame. since they won't return my calls to set up a appointment to have this issue resolved I would just like to be refunded my money and they can come remove Windows.Desired Settlement: Refund full amount or come fix the problem or replace window.

Business

Response:

We have no record of any calls placed by this customer ([redacted]). I did set up an appointment to meet Mr. [redacted] at his home on 4/7/2014 at noon. The problems will be addressed and taken care of as soon possible.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,