We at Tom Bush have been working with [redacted] for about weeks to get a resolution to her EWT claim After researching our records, everything was done correctly and EWT policy was in effect, however the insurance company stated that we had not sent contract in with in the allotted days, therefore making the contract invalid even though the billed Tom Bush for the contract In an effort to keep customer happy, I, [redacted] Finance Director for Tom Bush group, spoke once more with customer to ascertain the amount of the EWT claim and had a check cut to customer from Tom Bush to rectify this matter for the full amount [redacted] was very appreciative of our efforts and would do business with us again if she was ever in the market for another vehicle [redacted] ***Finance DirectorTom Bush Family of Dealerships
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We at Tom Bush have been working with [redacted] for about weeks to get a resolution to her EWT claim After researching our records, everything was done correctly and EWT policy was in effect, however the insurance company stated that we had not sent contract in with in the allotted days, therefore making the contract invalid even though the billed Tom Bush for the contract In an effort to keep customer happy, I, [redacted] Finance Director for Tom Bush group, spoke once more with customer to ascertain the amount of the EWT claim and had a check cut to customer from Tom Bush to rectify this matter for the full amount [redacted] was very appreciative of our efforts and would do business with us again if she was ever in the market for another vehicle [redacted] ***Finance DirectorTom Bush Family of Dealerships
The general manager has been working with Mr [redacted] and BMW is offering assistance with repairs and/or purchasing a new vehicle
This vehicle was towed in without any owner informationThe car has since been diagnosed and repaired and the customer has picked up his car
We have resolved the issue with Mr [redacted] last evening (10-31-16) and he is satisfiedThank you, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]