Air 3000

I was very impressed with this companyThe tech showed up on time and was very professional and knowledgeableHe was quite thorough in checking both of my units and did not try to sell me a new oneHe took the time to address all of my concerns and I was very impressed with his serviceI would truly recommend this company in the future GREAT JOB!!!!! Gloria G

Complaint: [redacted] I am rejecting this response because:The problem I have with this is that when all of this was going on, I couldnt get you on the phone at allAll the messages I left, and no return callsEverytime I spoke to the lady on the phone, it was always your in a meeting and she will call you back! And the call back never cameI honestly felt bad that I would air all my angry tirades at the lady who answered the phoneAll she could do to be professional is just take itYou were nowhere to be foundIve had more contact in these two emails from you than in that whole four month ordealThat is completely unacceptable and is in no way the correct way to treat me or any one elseHow would you feel if you were in this situation? How upset would you be? Dead of the summer, Im dealing with multiple combat injuries, and I cannot even be comfortable in my own homeAnd to have no solid information or timeframe met to when the issues would be correctedI firmly believe that you should treat others as you want to be treatedAnd I wasntRepeatedly, I apologized to your receptionist because it wasnt her fault but all my frustration came out on the phoneAnd the one and single time I did speak with you, all you offered were empty solutions and promisesI have written to the Revdex.com and expressed what I wish as a corrective actionAnd because at that time, you gave me nothing more, then at this time I will except nothing less! I will also speak with my home warranty company to inquire about someone other than you servicing my equipment because quite frankly, I have no faith in Air 3000's abilitiesThe one service guy, Joe I think his name is and the receptionist lady are the only ones I admireIt is just to bad that your company doesnt model itself after those two individualsSo I believe I have made where I stand as clear as I can make it! Thank you! Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Please pass on to Air3000 my cell phone number: [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:MESSAGE FROM BUSINESS: [redacted] INCORRECT AND A LIE ***1) First if all we had to call several times because their worker never showed up during the apt time given!2) Second, all the Grill Work that you did was part of the Return Air Duct that you installed which is one of the main reasons we hired you so YES it was part of the contract whether you have noted it or not!3) Third, the repair work you did YES WAS NOT on the contract because it was repair work for installing a vent in a room because they did not want to install the return air duct that your sales person said would be a improvement to our cooling problems! I never authorized this nor did my daughter that's why my daughter took pictures of it immediately and I called your office and spoke with [redacted] whom gave me a number of [redacted] to text her pictures on July 11th of which I did along with the other pictures of the crappy work done like tapping off the vented door with cardboard instead of sealing it with plywood, not sealing the inside return air ducting properly, or the metal vent pipe light gaps to the ceiling/attic spaceI still have these on my phone from when I text them to youWhich I had to text you again on July 14th asking what happened with someone coming out and fixing our problems and you didn't respond back until July 28th with a name of [redacted] at Air [redacted] for me to call to complain toWe scheduled for July 31st and no one showed up in the morning like scheduled nor did anyone call us saying no one was home because I instructed [redacted] that if no one happened to answer the door to call me so I could make sure they wake up since they work late night shifts but are always home in the morning!4) 4th, again no responses from your company all during the month of August and the excuses I got were that it was a very busy time for you and obviously your new customers came before one you already collected off even though the work wasn't complete so no one came out until Sept 1st.5) 5th this crap about additional costs when the Return Air Duct was one of the primary concerns we called you about on day one and the other work was again repair work for holes made in our walls we did not authorizeso of course these damages were not on the Contract as I hope you didn't plan this stuff unless your really out to screw people which from my experience so far and the reviews I've been reading sound like I should of taken time to follon this company that so many have complained about already!!!6) I never had to be there because my daughter called me every time they were out and sent me pictures as the work was being done and I either spoke with the worker or the office immediately after I saw anything I did not like7) The other damage was to the wood trim/frame just below the door in the hall furnace closet where the installers banged when doing the install workThe worker whom came out to fix this told my daughter he would have to make trips to fix the wall and trim because day would be resheet rock & tape and float and bondo the gouge in the trim, day he would sand the wall and trim primer, and day he would resand if needed and paint color to matchday was skipped and he painted over wet float and tape and never sanded of course because it was still wet, and the bondo was not sanded just painted over which now the entire trim board is rough to feel and the gouge is still noticeableAlso where they patched the wall you can see where they got the paint for the wall all over the door frame trimVery Sloppy Work!8) [redacted] never asked me if the system was working and I never said the unit was working fine, THAT IS A COMPLETE LIE, LIE, LIE!!! You never told me you weren't removing the system and that I can hire someone else to do the patchwork, YOU ARE A COMPLETE AND TOTAL LIAR!!! [redacted] you said you billed the finance company because you THOUGHT the work was complete because that's what the INSTALLER TOLD YOUI told her that our Electric bills were 2-times higher than the previous months and this unit was suppose to be 40% and up more efficient in saving us more money! I've seen the complete opposite!!! @@@ I could not download all the pictures I have showing the terrible work due to a picture limit @@@ Revdex.com This company needs to be removed from any licensing and NOT ALLOWED to do business in San Antonio or any city for that fact, read their comments on reviews and do the people a favor by not allowing a company like this be allowed to RIP OFF ANYONE ELSE!!! Regards, [redacted]

I am so sorry again for any in conveniece we may have cost youWe as a company are trying to come up with a solution to repair this issue with our dialer companyOn the issue of us not showing up I guarantee you that will never happen again if you ever decide to give us a chance Thank You

From what I understand all has been resolved for this homeowner, we have talked to her son as wellHe sent the following email on 08/(see below) if you need any further information or follow up please let us know.Thank you, [redacted] ***I hope you are having a good day I was just following up to let you know that I went to the Revdex.com and left your company a good reviewI also went to google and left your company a good reviewI was not able to stop the complaints that I filed but if you are contacted please feel free to tell them to contact me directly and I will stop the complaintsI would like to thank you again for fixing my mothers unit.If there is another place I could leave a review please let meknow.Thank you [redacted]

Mr [redacted] I am so sorry about the inconvenience and trouble we may have causeI am really not sure what to say I was hoping since we are still providing you service that you have forgiven us for the troublesI can give you additional years of free service to your unitI really do want to work this out and keep you happy Thank You [redacted] *** [redacted]

*** had her friend a unlicensed tech take care of the issueWe asked her if we could send someone back out to her location we would fix the problem espicially if my technician miss diagnoseShe stated she wanted no one at her home just pay her back the dollarsI advised her that we really
would like to correct our mistake if there was one and deliver her a ck for the dollars she stated noI would like us to go back out and take care of the issue but her friend already fixed the problem.
Thank You
*** ***

Complaint: ***
I am rejecting this response because:My family and I were completely inconvenienced and the amount of unacceptable excuses were to much for me to forgive
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It took the business owner nearly months to respond to my original complaint, dated 07/24/Since that time, I know of two instances in which representatives of the company have called to set up another appointment, after I specifically requested to no longer be contactedI consider the only remedy to this dispute to no longer be contacted in any manner by this company or its employees, other than to contact the Bexar County District Attorney's Office to file criminal telephone harassment charges, if any future attempt at contact by the company or its staff is made
Regards,
*** ***

***Good afternoon , I am just following up to make sure you are not being called any more or bothered by our company AIRIf so please send me a email I have removed your information and taken steps to keep them from callingI also want to appoligize for the techs not showing up to scheduled
appointmentsPlease let me know if there is anything I can do for you. Thank You *** *** ***AIR3000***

*** had her friend a unlicensed tech take care of the issueWe asked her if we could send someone back out to her location we would fix the problem espicially if my technician miss diagnoseShe stated she wanted no one at her home just pay her back the dollarsI advised her that we really
would like to correct our mistake if there was one and deliver her a ck for the dollars she stated noI would like us to go back out and take care of the issue but her friend already fixed the problem. Thank You*** ***

The Technician sent to your home was asked to go over their steps in coming to the diagnosisAfter speaking with tech, it was decided that additional training was needed to attend additional trainingIn regards to *** she was placed on suspension along with an additional day of personal
leaveShe had received notice just minutes before her father had passed onIt is our belief she should not have been handling the phone, something she did agree toWe do apologize for the inconvenience and have refunded the customer their initial service call fee in full

GOOD MORNING OUR APOLOGIES FOR THE DELAY, HOWEVER I DID NOTIFY THE SAN ANTONIO OFFICE TO CALL YOUOUR OFFICE ASSISTANT ATTEMPTED TO CALL YOU A FEW TIMES LEAVING A VOICE MAIL NEEDING YOUR CREDIT CARD NUMBERWHEN SHE DIDN'T HEAR BACK SHE PUT YOUR FILE TO THE SIDEWHEN YOU DID CALL US BACK
(AFTER RECEIVING YOUR STATEMENT)WE DID ISSUE YOU A FULL CREDIT IN THE AMOUNT OF $3,AUTHORIZATION REFERENCE NUMBER IS 4821-IF YOU HAVE NOT RECEIVED BY FRIDAY PLEASE LET US KNOW SO WE CAN CALL OUR MERCHANT SERVICESI WILL MAIL OUT A COPY OF THE REFUND CREDIT CARD RECEIPT TODAYCAN YOU PLEASE CONFIRM A GOOD MAILING ADDRESS? THANK YOU,AIR

Complaint: ***
I am rejecting this response because: It is untrue! I did not have a "friend", unlicensed tech come out for 2nd opinion, it was another qualified licensed tech from s reputable company I do not know where *** is coming up with these lies That is a completely made up story! I've spoken to *** every time I call, last time she told me s tech would personally come drop off the refund check if $ I told her I did not want a tech to come to my home, plus we weren't going to be home on that Saturday She assured me she would mail it to me, that was days ago!! This is just a continuation of the broken promises from ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as the company does what they promise to do, which is remove me from their calling listsI will be happy.Thank you
Regards,
*** ***

Mr ***, Good afternoon I am just checking to see how everything is working and to remind you that you have a free heat checkAlso I am aware that a while back you filed a complaint with the Revdex.comI am making sure that everything was resolved because I know since then you are still using us
to service your unitIf you have any issues or complaints please let me know so that we can get this corrected. Thank You *** ***
AIR
***

Good Afternoon,Our apologies for the lack of communication and the damages to your home We will contact with you to schedule a time and date in the next hours to review the damages and get this matter resolved to your satisfactionWe are currently in the process of improving our customer
service and communication to our current and existing customersPlease allow us to correct the past mistakes so that a positive outcome can be the end result. Thank you-Air

WE HAVE ALREADY GONE TO THE HOME AND LOOKED AT THE DRAIN ISSUE, IF THE PROBLEM OCCURS AGAIN PLEASE CALL THE OFFICE FOR INTIMIDATE SERVICE

I did speak with you and you did state that he had a licenseI am saying that you said there was nothing wrong but yet you had someone fix the situationI am ok with your response I just feel that so many people use companies to get the diagnosis then get someone to fix itI am going to refund the have a blessed day