Air Canada Vacations

My name is Dr [redacted] My reservation # XXXXXXXXMy wife and I were trying to call at 1-number all day today and yesterday immediately after purchasing and were on hold for hrs at times without a successWe needed to make changes to our air ticketsAir Canada has a charge free change/cancellation policy if request is made within hrsWe could not do it directly with airline because the tickets were bought through Air Canada Vacations rather than directly from the airlineWe exhausted our options to contact them in a timely fashionWe think it's an unacceptable customer serviceMost of the travel agencies work 24/

I booked a hotel on the Air Canada website in CAD and was charged USD When I called to request a refund I couldn't get anywhere, and they insisted their website books in USD If you go online you can clearly see that this isn't the case, and I specifically recall the site saying CAD when I booked [redacted]

Air Canada Vacations changed my package arbitrarily to a cheaper package without refunding the price difference.The response time was days delayed I booked an Air Canada Vacation on November 1, The first part of the flight is ACfrom Calgary to Edmonton on February 1, In the morning of January 2, I got an email about the ITINERARYThe flight is still the same ACWhen I checked the Air Canada website, I was shocked to see two different flight in the system ACand ACfrom Calgary to EdmontonI called Air Canada and was noticed that the flight was booked by AirCanada Vacation's mistake, as ACwas cancelledAnd ACwould not connect to my next flight from Edmonton to TorontoI called Air Canada VacationA lady named [redacted] answered the phone and told me that it is illegal to book a flight ACthat cannot connect to the next flightWithout my permission, Eva changed my flight to AC When I checked the price of AC8160, I noticed that

[redacted] - Air Canada Vacations Punta Cana My wife and I stayed at this resort Feb to Feb 28, Upon checkin we were advised to upgrade to Preferred Status $ each x Days or $ We were instructed to tour the resort with their Vacations Club Rep and were made aware of all the amenities we could not enjoy unless we became Preferred StatusI paid over $for our trip only to find we could not go to Castaways Restaurant on the beach, two Preferred Bars, two Preferred Pools, The Preferred section of the Buffett What I thought was going to be a star resort quickly amounted to a star Air Canada Vacations should adjust their star rating on this resort ASAP ACV should also make it clear in their discription of this property that a minute Vacation Club Meeting is ecentully mandatory to get past the class structure that has been rigged by this resort's owners [redacted]

We purchased an Air Canada Vacations package to Greece last May This was Toronto to Athens (by air ), Athens to Mykonos (by ferry), Mykonos to Naxos(by ferry), Naxos to Santorini(by ferry), Santorini to Athens(by air), and Athens to Toronto(by air).The package included all air fare,shuttles to and from airport to hotels, and ferry boatsEverything was fine until the last day when we checked in at Santorini airport for the flight to Athens so we can catch our flight home to TorontoWe were told our names were not on the list even though we had e -tickets, and we had to purchase air fare for the flight to AthensThis cost us euros, We filed online last Junee 13,with a letter explaining what happened and the receipts for our air fare.here is a copy of the letter Re: Pre-packaged Vacation (Flight and Hotel) in Athens - Reg Nr: XXXXXXX ACToronto/Athens May 29, ACAthens/Toronto June 09, We would like to request a refund on the air fare and

December 19th, Burnt by Air Canada vacation without a tan! In effort to plan our annual family reunion, we decided to go through a travel agency ( [redacted] travel) to pre-book our vacation in early August, for [redacted] resort and spa operated by Air Canada vacationsWe chose to book five months in advance for our Christmas holiday mainly to avoid unreasonable fare increases, increases that normally occur if you book your vacation last minuteHowever, this was certainly not the caseOn booking our vacation the rates we were given were quite high however in order to justify those rates [redacted] claimed that it was due to the fact that we were travelling during Christmas seasonWhich made sense, furthermore this agency assured us that if a price drop occurred we would be taken care ofThe fare we paid was $ 2,a person for a group of eight which amounted to a sum of $22,A week prior to our departure date when trying to plan our seating arrangements we noticed a significant price drop on both the Air Canada website and the [redacted] travel agency websiteThis price had dropped to $1,per person (including tax), which amounted to a difference of $per person for a total of people coming to a sum of $7,Upon learning this, we were extremely disappointed specifically because we were not informed about this price dropWe then scheduled a meeting with our [redacted] travel agent the following dayAfter speaking with our [redacted] representative, she too was shocked and understood our frustrationShe stated that she would immediately contact the highest office within Air Canada vacations in order to work on some kind of compensation for the price dropHowever, this did not happen, our [redacted] agent did not take this issue up with the head office in Montreal and instead contacted the provincial sales office of AlbertaThis action clearly showed her lack of effort in attempt to resolve this issue for usThe next day through an exchange of e-mails we found out that both the [redacted] agency and Air Canada vacations were not prepared to give us any kind of compensation apart from assigned seatsFor giving this company business of over $ 20,dollars this is unacceptable and quite insulting that they would even offer such kind of compensationHow is it fair that in-spite of booking in advance you still end up with a raw deal via the unethical practices used by this huge corporationNot to mention that we will now be travelling with passengers who paid half the price of what we paid without any prior booking or paying in advance

Purchase date:Aug 24,for vacation between Sept to Oct 02,2018,Extra Payment Amount total (258+461.44=EURO)= Canadian dollar $1,paid by credit card Visa Complaint about extra amount charged for Air Tickets between the Islands (From Athens to Mykonos and Mykonos to Santorini) and bad customer service from Air Canada We bought a travel package online from Air Canada to travel in Greece, between September 23rd, and October 2nd, Due to weather conditions, Fast ferry which we had paid for with the package from Air Canada was cancelled, and as a result we ended up paying for the Air Tickets from our pockets(From Athens to Mykonos (EURO) and Mykonos to Santorini (EURO))Arrangements were made by an Air Canada Rep with lots of hassle and horrible customer serviceBased on this, we are requesting a full refund [redacted] travellers did not have to pay any extra money for these arrangements and were served and treated far better then

My name is Dr*** ***My reservation # XXXXXXXXMy wife and I were trying to call at 1-number all day today and yesterday immediately after purchasing and were on hold for hrs at times without a successWe needed to make changes to our air ticketsAir Canada has a charge free change/cancellation policy if request is made within hrsWe could not do it directly with airline because the tickets were bought through Air Canada Vacations rather than directly from the airlineWe exhausted our options to contact them in a timely fashionWe think it's an unacceptable customer serviceMost of the travel agencies work 24/

*** - Air Canada Vacations Punta Cana
My wife and I stayed at this resort Feb to Feb 28, Upon checkin we were advised to upgrade to Preferred Status $ each x Days or $
We were instructed to tour the resort with their Vacations Club Rep and were made aware of all the amenities we could not enjoy unless we became Preferred StatusI paid over $for our trip only to find we could not go to Castaways Restaurant on the beach, two Preferred Bars, two Preferred Pools,
The Preferred section of the Buffett
What I thought was going to be a star resort quickly amounted to a star
Air Canada Vacations should adjust their star rating on this resort ASAP
ACV should also make it clear in their discription of this property that a minute Vacation Club Meeting is ecentully mandatory to get past the class structure that has been rigged by this resort's owners
*** ***

*** vacation booked *** to Dominican Republic through travel agent in *** ***I learned I was pregnant prior to going on the vacationI had a doctor note, regarding high risk of Zika, and advised to not travelI forwarded this note, via email, to *** ***, who then forwarded it to Air Canada Vacations (ACV).I have attempted numerous times to get hold of both *** *** and Air Canada Vacations.I spoke with Helen, in ACV who told me there was a claim opened regarding my fileI have made daily attempts to get hold of both parties, who have yet to return my call regarding this matterI contacted *** also, but they cannot help as the money was charged to my *** longer than days
If you could help, that would be greatly appreciated
Thank you in advance
***

Re: Air Canada Vacations Package - Best of Greece / Comfort Accommodation - BP
Refund Request for unsatisfactory vacation experience and all additional flight costs incurred during vacation (Invoice # XXXXXXX-X / XXXXXXXX Invoice Date April Booking Reference : ***
Here in, are the events, expense and our experience of our Best of Greece Air Canada Vacation for which we are asking a full refund for
Refund for our Best of Greece Package
Refund for flight tickets from Athens to Mykonos (129x2=)
Refund for flight tickets from Mykonos to Santorini (224x2=)
September - Arrived in Athens and rooms are not availableNo breakfast was providedOur luggage is left in the lobby and we are told to come back at pm to check in**Note we only have two days in Athens to see the sights and we had already wasted most of the morning waiting for our room so that we can freshen upRemember we have already lost a whole day of sleepFurther, our AC rep did not provid

I can't believe that they charge a 50% cancellation fee of total price (flight plus taxes) and then charge tax on top of that I book only a flight They are not upfront about it Should be on main screen before paying, not in fine print where you need to read pages or more
Why does Air Canada.com offers a FULL CREDIT to be used within a year but not AC vacations???

We travelled to *** in Cayo Coco, Cuba on January 23, There were various issues which were somewhat resolved by the resortHowever, one major issue that has not been resolved by the resort or Air Canada Vacations is the pricing of different room categories (Standard/Superior/Ocean View) when there is actually only category roomWhen we arrived at the resort, we were told there are only standard rooms.Neither our vacation provider nor the resort has offered a refund for the differenceWe requested and paid for a superior room which was $1021/person when it was actually a standard roomThe cost of the standard room was $987.40/personBoth the above prices mentioned are for double occupancy and in CAD
During our stay there was also one of the workers which followed my yr old daughter and was to the point of harassing her when she asked him to leave her aloneWe were a group of which had various issues such as lack of hot water, no water at all, broken

We purchased an Air Canada Vacations package to Greece last May This was Toronto to Athens (by air ), Athens to Mykonos (by ferry), Mykonos to Naxos(by ferry), Naxos to Santorini(by ferry), Santorini to Athens(by air), and Athens to Toronto(by air).The package included all air fare,shuttles to and from airport to hotels, and ferry boatsEverything was fine until the last day when we checked in at Santorini airport for the flight to Athens so we can catch our flight home to TorontoWe were told our names were not on the list even though we had e -tickets, and we had to purchase air fare for the flight to AthensThis cost us euros, We filed online last Junee 13,with a letter explaining what happened and the receipts for our air fare.here is a copy of the letter
Re: Pre-packaged Vacation (Flight and Hotel) in Athens - Reg Nr: XXXXXXX
ACToronto/Athens May 29,
ACAthens/Toronto June 09,
We would like to request a refund on the air fare and

December 19th,
Burnt by Air Canada vacation without a tan!
In effort to plan our annual family reunion, we decided to go through a travel agency (*** travel) to pre-book our vacation in early August, for *** *** resort and spa operated by Air Canada vacationsWe chose to book five months in advance for our Christmas holiday mainly to avoid unreasonable fare increases, increases that normally occur if you book your vacation last minuteHowever, this was certainly not the caseOn booking our vacation the rates we were given were quite high however in order to justify those rates *** claimed that it was due to the fact that we were travelling during Christmas seasonWhich made sense, furthermore this agency assured us that if a price drop occurred we would be taken care ofThe fare we paid was $ 2,a person for a group of eight which amounted to a sum of $22,A week prior to our departure date when trying to plan our seating arrangements we noticed a significant price drop on both the Air Canada website and the *** travel agency websiteThis price had dropped to $1,per person (including tax), which amounted to a difference of $per person for a total of people coming to a sum of $7,Upon learning this, we were extremely disappointed specifically because we were not informed about this price dropWe then scheduled a meeting with our *** travel agent the following dayAfter speaking with our *** representative, she too was shocked and understood our frustrationShe stated that she would immediately contact the highest office within Air Canada vacations in order to work on some kind of compensation for the price dropHowever, this did not happen, our *** agent did not take this issue up with the head office in Montreal and instead contacted the provincial sales office of AlbertaThis action clearly showed her lack of effort in attempt to resolve this issue for usThe next day through an exchange of e-mails we found out that both the *** agency and Air Canada vacations were not prepared to give us any kind of compensation apart from assigned seatsFor giving this company business of over $ 20,dollars this is unacceptable and quite insulting that they would even offer such kind of compensationHow is it fair that in-spite of booking in advance you still end up with a raw deal via the unethical practices used by this huge corporationNot to mention that we will now be travelling with passengers who paid half the price of what we paid without any prior booking or paying in advance

*** the Original E mail that I sent to Air Canada Vacations explaining the original issues I was trying to bring to their attentionI sent this E mail to Air Canada Vacations on April 5th and since then have sent two other emails but the only response I receive is an automated email indicating that they have received my EmailThere original automated message said I should get a response from them in hoursIt has now been four months and still have not received a real response from themBelow now I will paste the original e mail explain the original problems
Hello, I am writing to you in regards to our recent trip to The *** *** hotel Cancun that we booked through Air Canada VacationsWe were there from March to April 3rd Booking number - XXXXXXXX, Airline booking reference ***Before we left we received a letter from Air Canada customer support stating the hotel was under construction but fully functional, when we arrived we realize

On our recent trip to Cuba, we flew Air Canada Vacations We paid extra for business class which is supposed to include access to the *** loungeUpon arrival at the lounge in Montreal, we were denied access stating that because it is a rouge flight, it does not qualify to use the loungeWe were told this by lounge staff and air canada customer serviceOn the Air Canada Rouge website, it is absolutely stated that it is included as well as in the information provided during booking and purchasing our ticketsWe paid extra to have the luxury of using the lounge and were deniedAlso, I thought I had left my phone on the service counter and when my adult daughter went to get it, the lounge employee was speaking French and saying that "she just needs to accept it and move on"This is very unprofessional and unacceptableI even spoke with the counter person as we were boarding the plane and even she couldn't understand why we were denied access after I showed her the Air Canad

I booked a hotel on the Air Canada website in CAD and was charged USD When I called to request a refund I couldn't get anywhere, and they insisted their website books in USD If you go online you can clearly see that this isn't the case, and I specifically recall the site saying CAD when I booked ***

Recently we travelled to Greece using AIR CANADA VACATIONS to book our trip Overall, we were very satisfied with the booking (hotels chosen, itinerary, transfers, etc.) We ran into one problem at the end of our vacation, which is why we are raising this claim
The problem follows below:
Itinerary ACV: XXXXXXX *** *** (ATHENS -SIFNOS-MILOS-SANTORINI-MYKONOS-ATHENS), Sept to Sept
PASSENGER 1: *** *** ***
PASSENGER : *** *** ***
We were met in Athens airport by the local agent who handed us an envelope with the itinerary and tickets All ferry tickets (sets of two) were in the envelope The agent stated that the in-country airline tickets for the last leg of the journey (MYKONOS to ATHENS on Sept 2018) would be delivered to us by the local agent when we arrived on MYKONOS At each destination we were met at the ferry terminal by representatives and transferred to our hotels ON MYKONOS, we were met and handed an env

Purchase date:Aug 24,for vacation between Sept to Oct 02,2018,Extra Payment Amount total (258+461.44=EURO)= Canadian dollar $1,paid by credit card Visa
Complaint about extra amount charged for Air Tickets between the Islands (From Athens to Mykonos and Mykonos to Santorini) and bad customer service from Air Canada
We bought a travel package online from Air Canada to travel in Greece, between September 23rd, and October 2nd, Due to weather conditions, Fast ferry which we had paid for with the package from Air Canada was cancelled, and as a result we ended up paying for the Air Tickets from our pockets(From Athens to Mykonos (EURO) and Mykonos to Santorini (EURO))Arrangements were made by an Air Canada Rep with lots of hassle and horrible customer serviceBased on this, we are requesting a full refund
*** travellers did not have to pay any extra money for these arrangements and were served and treated far better then