Airbagit.Com Suspension

I am checking into this complaint for this customerThis was received by us and refused by us for lack of a return authorization numberThe customer may already have these backI am checking into the entire complaint and will listen to the phone calls to see what this customer ordered on his custom order, and what transpired between him and his sales person I will be able to check the phone calls tomorrow 4/1/I will then be better informed on the customer complaint and resolution.Thank You, [redacted]

Mr *** returned his order with us and was refunded on 7/16/
Thank You,
*** ***

I am checking into this complaint for this customer. This was received by us and refused by us for lack of a return authorization number. The customer may already have these back. I am checking into the entire complaint and will listen to the phone calls to see what this customer ordered on his...

custom order, and what transpired between him and his sales person .  I will be able to check the phone calls tomorrow 4/1/15. I will then be better informed on the customer complaint and resolution.Thank  You,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called and e mailed asking for a resolution and the company refused to make right the part they designed and built for my application. This has cost me a great amount of money for a product that will not work. I shipped the parts back at my expense and they refused the shipment. I have since been forced to order the product from a reputable company that actually has product and application knowledge and stands behind their work due to this companies refusal to make right the issue with their product.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait...

until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I listened to the phone calls and couldn't make heads or tails out of what was shipped to the customer. Invoice [redacted] indicates he ordered the correct adapotors. Customer called and stated he got the wrong ones...the sales person at the time was fairly new and perhaps didn't understand what the customer was saying. Because I couldn't figure out what went wrong from the order or what the customer received I have Credited this date 4/15/15 Invoice [redacted]   in full for a total of $397.00. The customer had two charges and I had to refund the exact way he paid. One credit is for $325.40  and the other credit to his card is for $71.60. Both of these total $397.00.Thank You,[redacted]

I am sorry for not responding I guess I thought I had.
This customer has returned the first partial kit and kept the 2nd kit the salesman sent as a no charge exchange. 
I think everything is good now.
Thank You,
Linda

I have read thru the complaint and the corresponding emails Mr [redacted] had with Airbagit.  When Mr [redacted] callled about the OEM Bag failur/ one was leaking  it was past the 90 day warranty period and there were emails going back and forth on the resolve, of which a refund and a...

store credit were discussed. On November 27, 2013 Mr [redacted] was given two return authorization numbers to return the product…RA# [redacted] &[redacted]. We would need to receive the product back in order to do several things.1. Inspect the cause of the leaking  bags.2. Determine if it is a manufacture defect so we can ship it back to the manufacturer.3. Take a potentially defective product off the streets.4.  Issue a refund of the parts to Mr Marin. I will keep the RA#'s [redacted] and [redacted] open for the return of the OEM bags for inspection. Our policy is the return needs to be sent back within 30 days however I will extend the return as long as it arrives within the next two weeks. We will inspect the product for manufacture defect and follow the proceedure above. We will only refund the product purchase amount to the original card on the customer file. Thank You,[redacted]

Our Customer placed an order and it shipped on 12/09/15. Order #[redacted]  . Merchandise total %571.60  shipping and handling $61.26 Total order $632.8612/14/15 Customer called  and the following is what the sales person who took the call wrote in the customer file notes...

pertaining to the return of the merchandise. 12/14/15 customer has no way of cutting, needs BRACKET-05 4 inches tall & BRACKET-60 lowers JQ  12/14/15 customer has no idea what hes doing and will be returning kit 15% restock fee (per [redacted] due to damaged package..JQ  RA# 6456. Customer made us aware he received a damaged package and yet he agreed to return the package with the RA# given and the 15% restocking fee. We received the package 12/21/15 and refunded the customer $485.86, which is the 15% restocking fee less shipping cost. We shipped the package, UPS damaged it and to recover some or part of the shipping we or the customer would have needed to put in a damage claim. It is too late now to recoup some or all of the shipping from UPS. We were not made aware the customer wanted his shipping refunded as he agreed to the return based on not knowing how to install the kit and needing something other than he ordered. We feel we did our part and refunded as agreed to. The carrier damaged the package, we are unable to do anything at this late date on the shipping. Thank YouLinda

This company is a bunch of charlatans.  They just try to sell you as much items as they can, they loose nothing from providing bad products and services.  Absolute junk!

I am sorry the customer feels this way. We did our part and can't change how the customer feels or his personal opinion.
Thank You 
Linda

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have called and e mailed asking for a resolution and the company refused to make right the part they designed and built for my application. This has cost me a great amount of money for a product that will not work. I shipped the parts back at my expense and they refused the shipment. I have since been forced to order the product from a reputable company that actually has product and application knowledge and stands behind their work due to this companies refusal to make right the issue with their product.

Regards,

I am checking into this complaint for this customer. This was received by us and refused by us for lack of a return authorization number. The customer may already have these back. I am checking into the entire complaint and will listen to the phone calls to see what this customer ordered on his...

custom order, and what transpired between him and his sales person .  I will be able to check the phone calls tomorrow 4/1/15. I will then be better informed on the customer complaint and resolution.Thank  You,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I listened to the phone calls and couldn't make heads or tails out of what was shipped to the customer. Invoice [redacted] indicates he ordered the correct adapotors. Customer called and stated he got the wrong ones...the sales person at the time was fairly new and perhaps didn't understand what the customer was saying. Because I couldn't figure out what went wrong from the order or what the customer received I have Credited this date 4/15/15 Invoice [redacted]   in full for a total of $397.00. The customer had two charges and I had to refund the exact way he paid. One credit is for $325.40  and the other credit to his card is for $71.60. Both of these total $397.00.Thank You,[redacted]

In my first response to the complaint I clearly stated that Mr [redacted] could return the product for a refund. I never stated we would send a call tag. Mr [redacted] should use the Return Authorization number he received and return the product.  We can not and do not refund without having the product back, especially if it has failed.Thank You[redacted]

I am sorry to hear that the customer thinks we are getting no where when in fact I just read emails this morning that tell me we are working with him, we have asked for certain measurements ect...we received the photos and didn't see the exact problem and it appears that some of the problems may not have anything to do with our kit however, via email we have asked for more info to attempt to help our customer. I don't know what more he wants as we are not the installer and we certainly need the information from him to help him, accusations of lack of help due to the email process I don't understand, we are not in his state and can only work with him via email to determine any issues that pertain to our kit.  I await to see if our customer wants to go forward with us or not.. a lot of time and energy has been spent by both parties and lack of cooperation and accusations by our customer means we may be at a stand still. Our customer has threatened legal action and once he gets an attorney involved then there isn't any communication except thru the attorneys. Hopefully we will be able to work things out.

Mr [redacted] returned his order with us and was refunded on 7/16/14.

Thank You,

I show Mr T[redacted] purchasing the spindles on 8/25/2015 they shipped 8/26/2015 [redacted]  and were delivered on 8/31/2015. There are no notes in Mr T[redacted] order of whom he would have talked to.   We have sold many many many of these spindles and I can't imagine someone...

telling him he should not turn the steering wheel so far so the tire wouldn't hit the suspension.  I would think we would have told him the following per special instructions for Dodge spindles. DOGDE OLDER SPINDLE CONVERSION- 83 AND DOWN OLDER  -NEED TO USE 84 ROTORS(PART #5315) TO MAINTAIN 5450 BOLT PATTERN -FLIP TIE RODS -REQUIRES LARGER INNER BEARING ON 83 AND DOWN CODE11 -REVERSE TAP OF BJ FOR MORE CLEARANCE -DODGE 1TN SHOULD WORK FINE -84 AND UP SHOULD BE BOLT-ON Mr T[redacted] installed the spindles and called basically 90 days after purchase and after they were installed. We have not had a problem with these spindles in the many years we have been selling them. If Mr T[redacted] would call us and ask for Jimmer, Yuri or Joy we would love to help him out so he can enjoy his installed product.  
Thank You
Linda

No resolve has been made, just a bunch of emails. More consumer cost to incur...

while working to resolve this advertised "100% bolt on kit" Consumer has spent to date $2400 for shop modifications to install this 100% bolt on kit. Email responses from Joe Morrow, Joe states he is doing consumer a favor while working to make corrections and have vehicle operate safely on roadways. All responses state my vehicle must be uniquely manufactured from Ford assembly line back in 1999. I purchased this vehicle and have been the only owner throughout it's history, no suspension modifications were made on this vehicle until this regrettable purchase was made by myself. Joe is also stating this assembly line vehicle can differ so greatly there is no way to build a 100% bolt on kit, Joe makes it sound that in assembly a person is making components as the vehicle moves down the assembly line, no 2 are the same. So therefore stated by Joe M[redacted] all issues I've incurred while installing this advertised 100% bolt on kit is the installers problem to correct, but he is now doing me a favor in helping to get this now unsafe vehicle to a safe operating condition.I would love to be satisfied with this expensive purchase/install and have vehicle operate in a safe roadworthy manner.....But this is not where we are today