Airbagit.Com Suspension

Linda
Are are you  saying that airbagit  are going to credit us for the shipping cost plus the full purchase price. We have everything boxed up ready to go back will have to take to ups. I have already paid $60 extra to get parts to us that they didn't send to us in the first place. The tracking number is not going to tell them how much shipping is. There is a lot of  heavy boxes. We would be willing for you to send a pick up order and the shipping would be shipped to you on your account. It was not our fought that airbagit sent us the wrong parts (twice)

We are working with our customer to resolve his issues. He has sent photos and is working with Joe and Jake. We hope to have all issues resolved and a happy customer.
Thank You,

My understanding from reading the notes in the customer file is that as of 8/1/16  the customer is returning to us for a full refund.  If the customer has tracking numbers for the parts showing they have been shipped back to us I can give a refund based on the return...

tracking. 
Thanks
Linda

This customer called back asking for instructions or install information, I walked him through the install and install instructions on our website he was content when we talked didn't have any issues after he was familiar, I believe it was after this complaint, pictures sent had a few available...

upgrades for his kit also that I told him he can purchase with the kit.    We believe we have taken care of the customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank You, May I ask that it be noted that [redacted] is not my last name.  I will assemble all relevant communications that pertain to the matter at hand and I am glad that finally they are willing to accept the product back.  Looking forward to putting this matter behind us.
Regards,

I have a quote in writing from this company and they chose not to honor it. The quote was on [redacted] which we all know [redacted] has their fees as well. Not only did he not honor the quote in writing he said they did nothing wrong his employee made a mistake. Hmm sounds very contradictory to me. I bought the item over the phone so it means he saved money on ebay fees yet he told me he can't afford to sell it any lower. When I brought this up then he offered to meet me in the middle which speaks volumes to me about how corrupt this company is. This company is dishonest and practices horrible business ethics, avoid at all cost.

Review: I have purchased an air bag suspension kit for a 1990 VW Vanagon for the price of nearly $2000.00

The kit contains custom built parts especially prepared for the vehicle in question.

The sales staff was helpful and we went thru the process with ease. The person I was dealing with was [redacted].

He was aware where the items are going ( Bulgaria ) and the necessary extra attention should have taken place.

The kit was shipped to California to be joined with other orders I have made , and from there to Bulgaria.

I have provided the information needed to fabricate the product to fit the vehicle.

I have also asked twice if there was something we forgot or overlooked or otherwise might have been needed to

conclude this purchase for achieving the desired result.

After receiving the shipment I noted major differences and totally wrong parts.

I have tried for over 14 days days to reach an agreement with the company , provided proof of communication via email

stating detailed conversations I had with [redacted] ( not employed with airbagit any longer), which evidently

points to undutiful conclusion that Airbagit had made an error.

Error that crippled my vehicle for quite some time and the costs for repairs went well over the initially budgeted .

Airbagit did not want to take responsibility. Instead they offer to sell additional items to correct the issue.

In my opinion this arrangement is absolutely unacceptable given all the facts around the purchase.

All the facts are well documented by the emails with [redacted],

This situation was created by negligence and/or lack of professional knowledge by the company's staff.Desired Settlement: 1.I need all the right parts necessary to complete the project , shipped to me at their cost.

2. I need full refund for the parts that do not fit my vehicle.

This company had issues from the start of the order process. They gave a date that I should see the product, when I called to get a tracking number the day it was supposed to arrive I found the product had not even been made yet. That's a good thing because they had the basic information of my order incorrect. The company refused to pay the overnight shipping to get my product to me on time, and yet another FAIL when the product arrived it would not fit and could not be modified to work. When I asked them to make it right they refused and refused to issue a refund leaving me with a worthless chunk of metal.

Review: I ordered a product from the site for my vehicle. When I recieved the product I immidiatly noticed it was not the correct product and I emailed the company about how to exchange it for the correct item or return the product. I got an email back the next day asking vehicle year and for pictures of it which I responded to later in the day with the information and pictures. the next day I got an email back asking another question about the truck which I answered the same day. Later that day recieved my final email from them telling me I am wrong about the vehicle I own. I send another email to the company explaining how my vehicle is in my possession and that I just need to exchange the incorrect part for the correct one. The company has failed to get back in touch with me after 5 days now.Desired Settlement: I would like to either have the product refunded or exchanged for the correct item. If it must be refunded because they do not carry the correct item then an address to ship the items to so I can get a refund.

Business

Response:

Mr [redacted] returned his order with us and was refunded on 7/16/14.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In July, we [redacted], needed to service a suspension for a BMW 2007 X5 model. This particular vehicle has air springs in the rear suspension, our staff diagnosed the problem, with the vehicle having air springs that leaked air. Typically we would source these parts from either IMC or World Pac, and in the some cases, direct from our local BMW dealer. Unfortunately, the options for aftermarket air springs through our normal vendors did not exist, and in doing some research we found Airbagit.com showing a listing for the replacements, and on the 24th of July we ordered the parts. We have an email receipt for the sale confirmation. Several week later, I believe it was on the 8th of August, the owner of [redacted] called me and said that Airbagit.com wanted to know if we wanted to cancel our order as the parts had be delayed and after we discussed this, we decided to have them still ship the parts to us when they received them. We have an email receipt for the parts being ordered and shipped on August 9th of 2013, and we show them as arriving on August 14th of 2013. Our service department installed them and put the vehicle in the sales line up. We sold the vehicle on September and one week later the customer called us back and stated that suspension seemed to be going down, and a light was on indicating the suspension was too low. In order to keep this brief I will summarize the results of the suspension failure. We authorized a facility that was in our network of trusted service, as we sold the vehicle to a customer living over 110 miles from our facility and the cost of towing would likely exceed the cost of the repair. The vehicle was not purchased with a warranty by the customer, but because we had recently worked on the system we felt compelled to try to address the concern and in doing so we eventually found out that the failure was in fact due to the replacement air bags leaking. On October 13th of 2013 we authorized replacement of the air springs and this time in order to provide a quicker turn around we chose to purchase the parts from BMW, otherwise if we had to wait again for the replacement springs from airbagit.com the customer would have been out of her mind angry. She was already at the limit of her patience. We notified Airbagit.com and as it stands right now their best offer to resolve these failed parts is a credit for a future purchase, and the credit offered is $115.00. I have an email from the owner/manager stating he is in agreement with me that the parts failed in the 90 day warranty period yet they refused our first request and all subsequent requests to a refund. We have no need to do future business with their company if they do not stand behind the products they sell even when failed within the stated warranty period, and it is not likely that anyone would disagree with us. We have documentation for all attempted communications as well as the failed products still in boxes, not abused.Desired Settlement: As we do not intend to do any business in the future with Airbagit.com it would be most desirable that they simply honor the warranty on the products we purchased. There have been many consequential expenditures on this matter and ideally it would be great if they would cover shipping cost and towing for the failure of their product but I would settle for the refund of our expense on the purchase of their product. Our initial purchase was for $290.75 and the invoice #[redacted] and the order was initially processed and confirmed on July 24, 2013 and was confirmed via email by [redacted], at [redacted].

Thanks,

[redacted] P. [redacted] Service Director, [redacted], LLC, [redacted]

Business

Response:

I have read thru the complaint and the corresponding emails Mr [redacted] had with Airbagit. When Mr [redacted] callled about the OEM Bag failur/ one was leaking it was past the 90 day warranty period and there were emails going back and forth on the resolve, of which a refund and a store credit were discussed. On November 27, 2013 Mr [redacted] was given two return authorization numbers to return the product…RA# [redacted] &[redacted]. We would need to receive the product back in order to do several things.1. Inspect the cause of the leaking bags.2. Determine if it is a manufacture defect so we can ship it back to the manufacturer.3. Take a potentially defective product off the streets.4. Issue a refund of the parts to Mr Marin. I will keep the RA#'s [redacted] and [redacted] open for the return of the OEM bags for inspection. Our policy is the return needs to be sent back within 30 days however I will extend the return as long as it arrives within the next two weeks. We will inspect the product for manufacture defect and follow the proceedure above. We will only refund the product purchase amount to the original card on the customer file. Thank You,[redacted]

Business

Response:

In my first response to the complaint I clearly stated that Mr [redacted] could return the product for a refund. I never stated we would send a call tag. Mr [redacted] should use the Return Authorization number he received and return the product. We can not and do not refund without having the product back, especially if it has failed.Thank You[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank You, May I ask that it be noted that [redacted] is not my last name. I will assemble all relevant communications that pertain to the matter at hand and I am glad that finally they are willing to accept the product back. Looking forward to putting this matter behind us.Regards,

Our company is located in Taipei, Taiwan.

We bought a suspension unit for Mercedes R350 from this company on 2/17. We paid according to what was quoted on the bill of sale. We also got confirmation for the payment from a Mr. Yuri [redacted] who works for this company.

A few days later we received email from the same Mr. [redacted] who asked us to pay $66 more or else he will not ship the item to us. The reason he gave us for the payment of this extra amount was he had made mistake giving us the quote.

We humbly requested him to either ship out the parts or pay the penalty for their mistake which cost us our valuable time, effort and money.

Our bank charges us penalty for the cancelled transaction and they refused to pay us because we are not in the United States and that we can not do anything about it.

Our suggestion/request with all the other potential customers ESPECIALLY INTERNATIONAL CUSTOMERS is: Please do not buy from them, and if you buy from them please be extremely cautious as they might make mistake and you will have to pay the price.

In late summer of 2012 I placed an order with this company on what they call a street scraper kit. It's a "c" notch assembly for a lowered chassis vehicle. Upon ordering I made it clear to them that I did not want it built with a pan hard bar, do not powder coat it, it needs to be able to do gooseneck, bumper pull and or fifth wheel hook up.

When I recived my first review of the engineered drawings, they designed it with a ps hard bar set up. When I informed them this was wrong they did make the changes. Was then told it would be a week and my product would ship.

2 months later I finally recived my product. Was told that SEMA was more important to them then me the customer. When my product showed up everything was Powdercoated causing me to have to have it all sand blasted off. Cost me over 250$ they only refunded me 100$.

In February of 2013 I installed the system on the truck while I was making all the other changes and repairs. Upon final testing on the truck I found out that they made it to big and the truck wouldn't adjust to its needed ride height. When called their sales associate/customer service person informed me that that's not their issue. The system we designed to lay the frame on the ground no matter what. Based off a Chevy truck with the frame lower then the body. I informed them Tom that a Ford's frame is not below the body of the vehicle. This causing me to have a local machine shop build me a 6" spacer assembly to raise the air bag so the truck would then ride as needed.

In summer of 2014 I purchased a camper. Very first time I hooked the camper to the truck their "c" notch assembly welds broke. I then called airbagit back up to try to fix this. This issue had me stranded in Colorado. After sending multiple pictures of their broken welds they finally decided to build a new set of plates to insert inside the assembly and have welded in. However they would not and will not pay for a welder to weld them in. That was out of my pocket. They also charged me the customer the shipping on the parts. Something they should have covered not me.

Here's the best part. 5 months later in February of 2015 they are billing me again for the shipping amount on the plates sent out to fix the system. When I called them to ask about the charge I was told that they didn't "capture" the shipping charges at the time of shipping 5 months ago. I have reviewed my bank statements and can see that they did. They refuse to adjust on their end

Review: I purchased the item involving a dispute at will call window. I was handed items with receipt. I asked them if they have a shop they recommend for installation, the reply was use any mechanic. Receipt stated that I have 30 day to return items and one year warranty.

I have installed them through ASE accredited mechanic shop. Since no installation instructions came with the purchased items, I printed instructions from the webpage of manufacturer of the suspension( suncore industries). After the installation, the mechanic tested the car and after he drove off the suspension failed.

I returned the parts, and the company representative told me he has to talk with the owner. In 24 hours I got a reply that they will replace one component free of charge and the other one I have to pay. My reply is that I no longer trust the quality of the component and that I would like money back minus the restocking fee.

Business

Response:

After reviewing customers complaint and the file notes on the returned product we find as follows:

1. The install shop, Just Brakes damaged one of the bags during installation, they didn't properly seat it causing the mounts to break at the top and bottom. The installer at Just Brakes couldn't identify the issues they had while installing the product or how they damaged it.

2. The 2nd Airspring (bag) was a manufacture defect. The bag came out of the Crimp.

Our policy is usually to replace the manufacture defect airspring for free and charge a fee for the airspring that was damaged during installation for a discounted price. In this case however, we will refund our customer less the restock fees. We don't feel he will be able to get Just Brakes to properly install the product.

We will issue the refund today July 11, 2013.

Thank You,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The cc was refunded and and the issue was resolved in satisfactory manner.

Regards,

I pretty sure the neagitive feedback is from people who do not understand air suspension. That or so many try to get something for free. The sales reps at airbagit are kind and helpful. They are there to help whatever way they can always making it right . Yuri. Joy. Jason. Are so knowledgable thank you!

I advise to the cutomers that want to spread gossip and turn people away from great products and knowledge to rethink what you write and take accountability for perhaps you not knowing what the heck air suspension is.

Sincerly a person who appreciates good company with great ethics and products. I give props to the president of the company as a business owner myself .

Review: I custom ordered a product for my vehicle. the problem started with a promise to deliver by a certain date. when this date came and I didnt have the product I called to inquire only to find that they had not even started on my order. I was then forced to pay very high shipping charges to get the product on time for a charity event. Next issue I reviewed my invoice to find that the had incorrectly recorder some specifics about my vehicle so I promptly called and straightened this issue before they started to make my product. The final straw that tops the whole issue, once the product arrived along with the expensive expedited shipping to meet the deadline, I found that the product would not fit. I called to ask them to help correct the issue and they were very rude and informed me that even though they designed and biult a product for my vehicle that they were not responsible to make it right and that they would not issue a refund at all. I have shipped the product back to them and recieved confirmation of receipt, incurring more shipping cost with absolutely no resolve to the issue at all.Desired Settlement: I would like all charges incurred as a result of their bad business practices returned to me.

325.40 original charge 2/19/15

71.60 expedited shipping 2/19/15

32.40 Ups Return shipping 3/1/15

total 429.40$

Business

Response:

I am checking into this complaint for this customer. This was received by us and refused by us for lack of a return authorization number. The customer may already have these back. I am checking into the entire complaint and will listen to the phone calls to see what this customer ordered on his custom order, and what transpired between him and his sales person . I will be able to check the phone calls tomorrow 4/1/15. I will then be better informed on the customer complaint and resolution.Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have called and e mailed asking for a resolution and the company refused to make right the part they designed and built for my application. This has cost me a great amount of money for a product that will not work. I shipped the parts back at my expense and they refused the shipment. I have since been forced to order the product from a reputable company that actually has product and application knowledge and stands behind their work due to this companies refusal to make right the issue with their product.

Regards,

Business

Response:

I listened to the phone calls and couldn't make heads or tails out of what was shipped to the customer. Invoice [redacted] indicates he ordered the correct adapotors. Customer called and stated he got the wrong ones...the sales person at the time was fairly new and perhaps didn't understand what the customer was saying. Because I couldn't figure out what went wrong from the order or what the customer received I have Credited this date 4/15/15 Invoice [redacted] in full for a total of $397.00. The customer had two charges and I had to refund the exact way he paid. One credit is for $325.40 and the other credit to his card is for $71.60. Both of these total $397.00.Thank You,[redacted]

I order the same part 3 different times and each time they sent me the part it was the wrong product.They refusing to compensate for there mistakes on charges that have acquired during this time.There website say 100% satisfaction and they are not standing by that.It have cause me with out a vehicle for four days and still wait for the part to arrive.Im have to scramble around for a ride to work and plus me having to give that person gas money.Inwould never uses this company again.

Review: I ordered parts from Airbagit and when I installed them discovered that the part did not fit correctly and created a very dangerous situation, when I called the company the person I talked to told me I should learn to not turn the steering wheel so far so the tire wouldnt hit the suspension.

After looking at the site on the internet saw that the owner Joe ?? posts his personal email and promises to respond to any issues personally.2 weeks later have gotten no response.

Even though I have had this product longer than 30 days it was only recently installed and I feel that I should be able to return it for a fulll refund.

But more importantly this is a safety hazard and needs to be fixed..Desired Settlement: Want my money back.

Business

Response:

I show Mr T[redacted] purchasing the spindles on 8/25/2015 they shipped 8/26/2015 [redacted] and were delivered on 8/31/2015. There are no notes in Mr T[redacted] order of whom he would have talked to. We have sold many many many of these spindles and I can't imagine someone telling him he should not turn the steering wheel so far so the tire wouldn't hit the suspension. I would think we would have told him the following per special instructions for Dodge spindles. DOGDE OLDER SPINDLE CONVERSION- 83 AND DOWN OLDER -NEED TO USE 84 ROTORS(PART #5315) TO MAINTAIN 5450 BOLT PATTERN -FLIP TIE RODS -REQUIRES LARGER INNER BEARING ON 83 AND DOWN CODE11 -REVERSE TAP OF BJ FOR MORE CLEARANCE -DODGE 1TN SHOULD WORK FINE -84 AND UP SHOULD BE BOLT-ON Mr T[redacted] installed the spindles and called basically 90 days after purchase and after they were installed. We have not had a problem with these spindles in the many years we have been selling them. If Mr T[redacted] would call us and ask for Jimmer, Yuri or Joy we would love to help him out so he can enjoy his installed product. Thank YouLinda

Review: The box was not packed well, small items were scattered out in the book. There was no packing slip in the box. No instructions were in the box. The wrong parts were also sent. I returned the all items the same day. So, I paid $60 to ship, $60 return shipping and a 30% restocking feel. Overall, I am very disatisified.Desired Settlement: I would like to be contact by the company and refunded the full cost and the cost to return the items.

Business

Response:

Our Customer placed an order and it shipped on 12/09/15. Order #[redacted] . Merchandise total %571.60 shipping and handling $61.26 Total order $632.8612/14/15 Customer called and the following is what the sales person who took the call wrote in the customer file notes pertaining to the return of the merchandise. 12/14/15 customer has no way of cutting, needs BRACKET-05 4 inches tall & BRACKET-60 lowers JQ 12/14/15 customer has no idea what hes doing and will be returning kit 15% restock fee (per [redacted] due to damaged package..JQ RA# 6456. Customer made us aware he received a damaged package and yet he agreed to return the package with the RA# given and the 15% restocking fee. We received the package 12/21/15 and refunded the customer $485.86, which is the 15% restocking fee less shipping cost. We shipped the package, UPS damaged it and to recover some or part of the shipping we or the customer would have needed to put in a damage claim. It is too late now to recoup some or all of the shipping from UPS. We were not made aware the customer wanted his shipping refunded as he agreed to the return based on not knowing how to install the kit and needing something other than he ordered. We feel we did our part and refunded as agreed to. The carrier damaged the package, we are unable to do anything at this late date on the shipping. Thank YouLinda

Consumer

Response:

This company is a bunch of charlatans. They just try to sell you as much items as they can, they loose nothing from providing bad products and services. Absolute junk!

Business

Response:

I am sorry the customer feels this way. We did our part and can't change how the customer feels or his personal opinion. Thank You Linda