Airbnb

December 26, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On November 29, Airbnb sent the following to the guest: “Hi ***, Thank you for contacting us As explained in our previous email, for an incident like this to be eligible for payment using the security deposit, a host must report the damage or loss to Airbnb within fourteen (14) days of the reservation’s checkout date or before the next guest checks in, whichever is earlierIf we aren’t notified within this timeframe, we cannot identify the responsible party, and therefore cannot be sure the reported damage or loss was caused by an Airbnb guest In this case the claim was open after days This information is provided in our Help Center, here: [redacted] All the best, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

September 20, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I of course still have not spoken with anyone AirBnB please call BEFORE you attempt to close the complaint, not after.Sincerely, [redacted]

January 9, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis issue has been resolved so we can close this caseThank youSincerely, [redacted]

clean cottage advertised and what I rented Fleabag motel was the reality

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > In accordance with our privacy policy, an Airbnb representative is currently following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Initial Business Response / [redacted] (1000, 9, 2015/12/03) */ December 3rd, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant on December 3rdWe have issued a full refund We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/12/08) */ Dear ***, Thank you very much for your help! A representative by the name of [redacted] got back to me from AirBnB and was able to issue a full refundAgain, I appreciate the time and consideration put into my complaint -***

December 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of December 11, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 29, with a payout of $500, in addition to a refund in full We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

December 19, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

May 2, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of January with a refund in full We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb have consistently lied about their policies stating they are unable to offer a refund unless the host agrees - when this clearly is not what their refund policy statesIn addition they have stated that the host is not responsible for the area outside their dwellingThe host IS responsible for the provision of an accurate area description which she failed to do, resulting in myself as guest feeling vulnerable and being exposed to unessesary riskAirbnb have contacted me directly on several occassionsThey have inferred that I am racistI have had my personal integrity slandered by both the host and the companyI spent every day of my holiday having to respond in some way to the companyThey have refunded ( an admission of guilt?) a small amount of the original fee but refuse to refund moreMore importantly they refuse to take responsibility for their part in contributing to a dangerous situation for young travellers, indeed they defend their part in the situation I found myself inI have to say on return to the UK I have spoken to other peers who have had similar, if not worse situations with this companySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I disagree with AirBnB's response I contacted AirBnB several weeks ago, and since then they have not responded to any of my emails for telephone calls They are not working with me I am requesting that Revdex.com continue to help us pursue this issue I have with AirBnB.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ January 21st, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution I reached out directly to the complainant on January 21st and issued a full refund We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel it was fair considering the inconvenience of renting a room under the circumstancesThanks for resolving the issue so quickly

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

March 21, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

August 25, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: As before Unacceptable and want to ensure it is recorded as such.Sincerely, [redacted]