Airbnb

September 8, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 31, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/12/04) */ December 4th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I have reached out directly to the complainant on December 4thWe have issued our final decision at this time We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] B Airbnb

(The consumer indicated he/she DID NOT accept the response from the business.)Hi [redacted] ,Thank you for following upHowever I do not accept the business's responseI have already sought help from air bnb and they failed in remediating my issue and protecting me as a customerI do not feel that they have my best interests at heart and will only give me another run around and vague answers if I try to go through them againPlease look into their policy because I believe it is unaccommodating and unjust and allows the "host" to have an unreasonable amount of authorityAlso since you last sent me an email no one has remotely tried to get in contact with me from their company

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response The user filed both a Revdex.com and ODR cases and the issue was addressed by other team members via the ODR complaint However, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, Airbnb

Complaint: [redacted] I am rejecting this response because: First and foremost that background report AIRBNB choose to run and not verify did not belong to me, so canceling my reservation the day of travel after it was booked 2months prior is simply wrong and they should be liable for all the last minute cost associated with securing new lodging in a foreign country at the last minute during a holidayAn Apology is not good enough they completely ruined a pre-planned budget and organized vacationI do not want my account with Airbnb reinstated as they shown they don’t conduct good business and are completely unreliable when it comes to reservation I did everything right to be left stranded, I would like to be reimbursed for my expenses that they caused because of their negligence AIRBNB had all of my personal information and my payment for this reservation for at least months they could have contacted me the following day after the initial booking informing me that they had someone with the exact same name who had had an adverse background that they were under the impression that belonged to meMy name is very common so they should have took an extra step to verify the informationThey also had my information in there system for over years as I have used AIRBNB for travel prior with no issuesMeaning they had ample enough time to contact me to clarify and negative information they received and believed to belong to meSo that it could be disputed prior to taking the adverse action they did against my person as outlined in the FCRA lawsI should have never been put in this stressful demeaning situation and they should be accountable for their actionsSo as I stated I would like to be reimbursed for my expenses.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

November 7, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of October 30, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 17th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, although I am unable to provide specific information, I can confirm that I have reached out directly to the complainant, today 09/17/15, to address her concerns to the email we have on file We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Hello! In regards to Complaint # [redacted] I recently indicated that I rejected the business responseI have since discussed with the business and now Accept their response, find it satisfactoryDidn't see a way to reverse this online, so was hoping you could help with this! Thank you! [redacted]

On August 5, Airbnb emailed the following in a series of responses:"Thank you for taking time in following up on our emailWe apologize if our explanation and responses are not following you.We wanted to remind you that the reported damage falls under the "Excluded Property" as this occurred due to the poor condition of the window structureAs per our Terms, we cannot hold your guest responsible for a property damage claim if the damaged item or structure was already deteriorated in condition due to use and conditions or of natural wear and tearTherefore, we have disregarded further requirements for any documentations and moved forward to conclude this case.You may view our Terms of Service regarding property damage claims in the following links: [redacted] [redacted] [redacted] Please know that we do take these cases seriously and we do our best in an effort to reach a fair resolutionWe want to reiterate that this decision was made after careful review of all documentation and communication from both parties (provided in the initial Resolution Request), and is in alignment with our policies and proceduresWe are sorry to hear that our Airbnb policy was not what you've expected.Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputesWe are unable to reconsider the decision made in this case — we've issued our final decision and will uphold it accordingly.As further communication will not change the outcome of this case, we must respectfully disengage from further discussion." Additionally, on August 7, Airbnb stated:"We apologize that we are no longer able assist you with this caseWe are sorry to hear that you are not satisfied with the outcome of our decision.Please understand that all decisions were made in alignment with our policies and proceduresWe do our very best to support hosts and guest in these cases, however, please know we have made our final decision regarding this case.We now respectfully consider this case closed and we will disengage from further discussion." Best, ***Airbnb

November 20, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

June 201, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb's decision is based on fraudThey essentially stole $from my account without my permissionThere is no reason for this, other than the lies of the person who wanted her money returned so she could stay with her friendI recommend against using Airbnb and give them an F.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/09/04) */ September 4th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the $that was promised to me by their lawyer along with the other funds that were refunded to me right before my call with their lawyer

December 13, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Danielle Airbnb

January 23, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Thank you for providing the requesting informationWe have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

December 26, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: The advertised information on the Airbnb website for Laureles Medellin Colombia was and I was only able to confirm this after my funds were withdrawn from my accountAirbnb needs to also hold responsibility of the information posted on their siteI have tried to contact them several time and the representatives on read from their screen "Sunny the manager has tried to locate you several times but has been unsuccessful, I ask for [redacted] contact information and it can never be provided" This leaves a bad feeling within as I don't believe that Airbnb show seriousness to their customersThis behavior from Airbnb indicates lack of trust allowing hosts like [redacted] to post information and then turn around and throw the policy and regulations that they are covered by AirbnbAs a customer I follow their directions on how to cancel and get my funds return but I never received a true confirmation of this processPlease Revdex.com continue investigating this matter as I am a victim of advertising through a know company Airbnb who also wants to hold no responsibility whatsoever with the customerSincerely, [redacted]

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: It's the same response as last time What is "Sorry the complaintant is not happy with the response." That's not a response This business is horrible and should be graded as such.Sincerely, [redacted]