AireBeam Broadband

How does this company get away with not crediting you for when your service is down? Or for reimbursement of pre-pay following cancellation of their services?
Also, they don’t notify you when they know your services are going to be down for a while.

Ugly dish, constant dropped service, tech support has no idea why, outages that last several hours... They cancelled my service with no notice. They are scared to confront their issues. I was always promised a call back and never recieved it. You don't get anywhere near anything close to decent service for the outrageous cost of their monthly plan. You're better off using your mobile phone to tether off the internet than this place. I wish I could speak to the owner but he's too busy cashing checks and avoiding the issues his business has created and maintained a constant disappointment in.

I have been with Airebeam for over years and I believe that they really tried to help Any company, I believe has some sort of troubles in helping their customers but I have been happy with the service that Airebeam has givenI had all errors that I have have over the years corrected in a timely matter Even when I didn't know I had a problem, they sent a repairman to correct the situation which they discovered with their own equipmentAll the repairmen have been courteous and treated us with their expertise

This company consistently displays a complete disregard for their customersTech Support is horrible, some of the least skilled and least caring I have ever experiencedTheir Level support only works during the week, so if you have a problem late Friday or on the weekend, you're going to have to wait to get resolutionBut the final action, for me anyway, was when ***, the owner, shut down service without notification and then refused to have anyone get back to usWhen he finally did contact us he tried to play it off like it was our fault This company is just out to take your moneyThere are other players in [redacted] You'd be much better off going with one of them

They are not concerned about customer satisfaction When I purchased a month's worth of internet service it didn't work When I did connect it was extremely slow and dropped the connection within minutesTech support was no help and wanted me to go out and look for the outside router in our park! This is their job, not mineI asked for a refund on the right away, no response, so I try connecting for the next days with little to no success, and no one would call me back or helpI quit trying all together as it was so frustrating and bought internet service with another providerThey will not give me even a partial refund for no serviceIt is a rip-off and unfair business practices

It's been too long, too many instances of weeks of zero/negligible service that is most often only rectified after 2-phone calls into the office to have them pull a reset on their endThey will always assume it is your equipment that is the issue (especially when you buy FROM them) and try to give you the run around to spend more money/upgrade to a higher service plan (being that they can't realistically provide what they advertise, they try to hide bad speeds with high flood, ensuring that although you can still stream video, no static connection is possible) to alleviate the problemThe owner will attempt to subvert the claim by stating that the system the router is attached to is still sending/receiving data packets at THEIR full speed (sometimes in the hundreds of megabytes) but the thing to remember is this; If it's been weeks of this, and that's all I've used on a multiple megabit connection (and this thing is used 24/7) what have I been doing? Writing poetry on a single web page? That answer is no This issue isn't going to be solved by me continuing to give you more moneyIt's going to be solved when you admit you're being flooded by customers and just do not have the bandwidth to compete in a growing cityUpgrade your equipment, run new lines, and stop blaming your customers

I am a seasonal residentAfter using Airebeam for about years, I came back this year and didn't have Internet serviceI contacted technical support and after several attempts to restore service, I was told it was being referred to the Network technicians and they would call backI didn't get a call for daysI cancelled their service and requested reimbursement for the month-in-advance I paid for, They refused

OK, after months or so with Airebeam, I have recommended them to my neighbors across the street and for use on our new church construction site Why? When I first set up service, things went well, then after or months, speeds started slipping I worked with tech support for a few weeks, but ultimately we could not keep the connection stable Greg, the owner, looked into it and said it was the tree between their tower and my antennae Previously, the tech was unable to find a different tower to use Given that the signal had been stable for months, I "argued" with Greg that it couldn't be the tree....and it wasn'tIt was the migrating BIRD flocks that killed the signal, which explained the problem (I never told Greg he was right...sorry Greg) Meanwhile, Greg and his team kept trying and they found another tower that I could use and everything has been stable for the past few months Keep in mind that (a) Airebeam is a small company and (b) this is a line of sight, point to point microwave system that can be interrupted by many things in the area, so it will not be the best for everyone Under the right conditions, it is very good service

ID # [redacted] - [redacted] Billing issuesCustomer called in on 03/17/and scheduled un-install for 03/22/after due date of 03/18/so system charged the card on file for regular monthly service fee of $Customer scheduled for the equipment to be removed on the 22nd and account was due on the 18thAireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due dateAireBeam's Policy is there are no partial month refunds or creditsRefund of $was processed back to the card on file and account is closed.Service CancellationAireBeam customers are not bound by term contractsAireBeam sells service by the monthWhen a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing periodAireBeam does not refund partial service months when service is terminated prior to the end of the service billing period

We are travelling in Arizona and stayed at [redacted] ***Airebeam provides a wifi access at the Park for a price, be it by the day up to a weekly chargeWe paid for the week and after two days of it not working we contacted Airebeam to cancel the rest of the weekThey told us there was nothing wrong with their system and that they would not cancel it as it would run out in five daysWe explained that their system would at times not allow us to log in, or it would and then drop the connectionThis occurred many many timesWe contacted them a number of times and got no where with themIts is our opinion that this company is a mistake to use and would suggest that customers should avoid themWe are from Canada and discovered that the [redacted] restaurant down from the Park has wifi that worksAgain avoid Airebeam Broadband

This internet service is horrible! The speeds used to be good until a few months ago and now I think dial up internet service would be fasterI have called in for support over dozen times and I have spent $in routers because the phone techs tell me my router is badOver the last several weeks I have called and they have told me that someone would get back to me with in hours and no one ever callsI email the owner of the company and he responds back letting me know someone named ED is suppose to call meYou guessed it, that has not happened eitherI emailed the owner a third time and asked if there are issues with their equipment or service that will not be resolved and time soon to please let me know and I will move onI never got a response back from the owner I don't know what happened but the service has gone down the drain along with there speed

Speeds are consistently inconsistentIn the early morning and into the day, speeds are generally as advertisedIn the early evening and into the night, speeds often drop off to a level that makes surfing the web very frustratingVideos will often buffer extensively or won’t play at allWeb pages often are very slow to load or just won’t load
I have contacted technical support numerous times to report the speed issuesTechnicians have indicated, on several occasions, that they can detect a problem but they don’t know what is causing itTelephone support technicians have created service tickets and escalated my service issue problems to higher-level technical supportNo one with AireBeam has been able to fix the issue and no one with AireBeam has beam able to tell me what is causing the speed issues
Speeds fluctuate between Mbps down and Mbs up to Mbps down and Mbps upResults of my last speed test, which was performed at AireBeams website, were Mbps down and Mbps upI have save screenshots of the last speed testsThere is an obvious pattern; faster in the mornings and slower in the evenings
Until AireBeam corrects my service issues, I cannot recommend their service

I have spent a couple of years with Airebeam and I initially signed up for their 6MB service for $59/mo I got 6MB except for heavy traffic times, about 4pm to 10pm at night, when the service dropped to non-functional I attempted to get this remedied several times, with no success Airebeam NEVER accepted responsibility for poor internet quality and it was always something on my end Frankly, the whole back and forth became mentally exhausting, so not having any other option because of my geographical location I just upped my plan to the 10MB for $100/mo
For a while, that worked fine, because when the internet speeds dipped during high traffic times, it wouldn’t dip so low that my internet wouldn’t function It was expensive, but in my mind, worth it, so I didn’t have to bother with Airebeam But that only lasted for a few months In their attempt to grow the company and expand to new locations, their internet quality for their current customers declined; basically more people of the internet, the slower all of our speeds became
So I again tried to get the problem fixed with them I opened tickets with their billing department, tech support, etcand no one would call me back This went on for several weeks and I finally found the “panic button” the owner, Gregg F* keeps on his website Gregg called me back, tried to access my problems and ensured me tech support would call me back, NOTHING After several back and forth emails, Gregg stopped contacting all together, saying it did not have anything to do with Airebeam, it was always something on my end, it was my router, or my 5mhz was interfering, etc
So I finally had enough and cancelled their service two weeks prior to the end of my service period The billing department called and refused to refund me for the rest of the month Upset about this I called my credit card company and successfully filed a claim with them for the amount Airebeam refused to refund to me, with Airebeam saying their “head office” would not permit it The credit card representative recommended blocking any future charges and I’m glad they did, because at about 6:30am the following morning, they tried to charge my credit card for $66, exactly the amount of money they owed me! Wow, not only would they not refund me what they owed me, they tried to charge me for the rest of the month, something that I already paid for
For all of those who find this review, please, PLEASE heed my warning This company is terrible, it provides terrible customer service and terrible internet service at expensive prices This is not a good company to go into business withRun, RUN somewhere else

I am a current customer with Airebeam and most of the time can not access the internet with thier service If I want the internet, I have to use my cell phoneI went through customer support to no avail Airebeam stated the issue was on my end, always with one exception; a tech was dispatched to changed my connection tower He as well as the office suggested I subscribe to a higher plan to get better service :( I did not

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Complaint ID # *** Customer filed an complaint about contract disputes and the resolution to this customer complaint was AireBeam refunded and returned all monies back to the customer in the total of $and AireBeam waived the day service term since the customer was dissatisfy
about speed issuesRefund was done on 03/03/and a tech was out to collect our equipment on 02/17/I spoke with customer and they did receive the refund and the account has been closed. Regards,Ana S***

After the last miserable experience with a wireless provider in rural Maricopa, I emailed the main contact person of AireBeam directly using his panic button from their web siteMy main concern was not getting a service that had the same lack of communication and technical support as their failed predecessorsGreg personally assured me everyone in his company was professional and they take customer concerns and connectivity problems seriously
Flash forward a couple years and AirBeam is doing the exact same thing the previous ISP was doingNot returning phone calls for service, claiming connectivity problems proven and shown to be within their infrastructure are nonexistent and the problem lies within your computer/network
Even their sales staff has less attention that a box of rocksI placed an order this summer for static IP addresses initially through their on-line formAfter a few weeks of hearing nothing, I called and asked about the statusThe person I spoke with said no order was received, but they would place one immediately and expedite itAgain a few weeks passed and nothing!
Again I contacted Greg directly and explained the problems I was having with service, as well as his staff dropping the ball with my orderAbout two days later my connection problems were solved, but when someone eventually contacted me again about the order I declinedGiven my previous experience, I decided to not spend anything else on AireBeam other than my basic, marginally intermittent service
Now after about a month of having great service after my email to Greg, I am again back to disconnects, very slow speeds and latency as high as 15,000ms
I know Judith or her staff will most like read this, not that you would really careIf this lack of communication and service continues, a formal complaint will be filed
I should add that doing a search of AirBeam through the AZ Corporation Commission comes up a blank, The real company name can be found by doing a whois search for airebeamAnd oddly enough, they are also unaccredited by the Revdex.com, but have an A+ rating as opposed to AireBeams abysmal rating

I have been a customer for over 5 years and in that time my service is less than par. Here in Arizona City you are pretty much stuck with this company for internet service. Numerous occasions during me doing work on my laptop it drops service. I called and complained only to that the company say that it had to be something of my equipment. So I went out and purchased a top of the line router and still having problems with dropped signal. Here the most recent complaint I asked for an extension on my due date since there would not being funds to cover the payment. Only to have them come back to tell me that two of there senior guys were out on family emergencies hense is why I didnt get a respond within 24 hours like it said on the helpdesk. I filed 4 tickets with the company and it took me telling them that I was going to report the matter to the Revdex.com before they would be willing to help me. I just feel that this company its screwing people over. Then to tell me to opt out of Overdraft protection so that my bank would kick back the payment. I have never heard such a thing for a company to tell you how to run your bank.

ID # [redacted] - [redacted] Billing issues. Customer called in on 03/17/16 and scheduled un-install for 03/22/16 after due date of 03/18/16 so system charged the card on file for regular monthly service fee of $102.69. Customer scheduled for...

the equipment to be removed on the 22nd and account was due on the 18th. AireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due date. AireBeam's Policy is there are no partial month refunds or credits. Refund of $102.69 was processed back to the card on file and account is closed.
Service Cancellation
AireBeam customers are not bound by term contracts. AireBeam sells service by the month. When a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing period. AireBeam does not refund partial service months when service is terminated prior to the end of the service billing period.

I have been with Airebeam for over 6 years and I believe that they really tried to help. Any company, I believe has some sort of troubles in helping their customers but I have been happy with the service that Airebeam has given. I had all errors that I have have over the years corrected in a timely matter. Even when I didn't
know I had a problem, they sent a repairman to correct the situation which they
discovered with their own equipment. All the repairmen have been courteous and treated us with their expertise.