AireBeam Broadband

I am a seasonal resident. After using Airebeam for about 4 years, I came back this year and didn't have Internet service. I contacted technical support and after several attempts to restore service, I was told it was being referred to the Network technicians and they would call back. I didn't get a call for 2 days. I cancelled their service and requested reimbursement for the month-in-advance I paid for, They refused.

They are not concerned about customer satisfaction. When I purchased a month's worth of internet service it didn't work. When I did connect it was extremely slow and dropped the connection within 5 minutes. Tech support was no help and wanted me to go out and look for the outside router in our park! This is their job, not mine. I asked for a refund on the right away, no response, so I try connecting for the next 3 days with little to no success, and no one would call me back or help. I quit trying all together as it was so frustrating and bought internet service with another provider. They will not give me even a partial refund for no service. It is a rip-off and unfair business practices.

I have had service with AireBeam Broadband for several years. I paid $60.00 a month for 6Mb of service. Recently AireBeam notified me, by email, that they had upgraded my speed to 7Mb and are now charging me $65.00/month. They didn't ask. They just did it. AireBeam is a wireless connection and sometimes the speed varies. However, lately it has been so slow that I can't download updates. I did a speed test on toast.net and it was less than 1mb (around 300Kb). I went to AireBeam website and the test took a long time but I waited and finally it said my speed was 7mb. I email AireBeam support and told them what was happening. They weren't interested in fixing the problem. They said my speed was what it should be. According to them, it was 7Mb to their server and so it is their problem. They are only concerned about the speed to their server. They don't care about the speed to any place on the internet. It looks like they have too many customers for the bandwidth they have to the internet but they won't admit it. They keep selling internet speed connection they can't provide. This could be called a scam.

Complaint ID # [redacted] Customer filed an complaint about contract disputes and the resolution to this customer complaint was AireBeam refunded and returned all monies back to the customer in the total of $204.90 and AireBeam waived the 90 day service term since the customer was...

dissatisfy about speed issues. Refund was done on 03/03/16 and a tech was out to collect our equipment on 02/17/16. I spoke with customer and they did receive the refund and the account has been closed. Regards,Ana S[redacted]

ID # [redacted] [redacted] - [redacted] Billing issues. Customer called in on 03/17/16 and scheduled un-install for 03/22/16 after due date of 03/18/16 so system charged the card on file for regular monthly service fee of $102.69. Customer scheduled for the equipment to be removed on the 22nd...

and account was due on the 18th. AireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due date. AireBeam's Policy is there are no partial month refunds or credits. Refund of $102.69 was processed back to the card on file and account is closed.Service CancellationAireBeam customers are not bound by term contracts. AireBeam sells service by the month. When a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing period. AireBeam does not refund partial service months when service is terminated prior to the end of the service billing period.

This company consistently displays a complete disregard for their customers. Tech Support is horrible, some of the least skilled and least caring I have ever experienced. Their Level 2 support only works during the week, so if you have a problem late Friday or on the weekend, you're going to have to wait to get resolution. But the final action, for me anyway, was when [redacted], the owner, shut down service without notification and then refused to have anyone get back to us. When he finally did contact us he tried to play it off like it was our fault.
This company is just out to take your money. There are other players in [redacted]. You'd be much better off going with one of them.

It's been too long, too many instances of weeks of zero/negligible service that is most often only rectified after 2-3 phone calls into the office to have them pull a reset on their end. They will always assume it is your equipment that is the issue (especially when you buy FROM them) and try to give you the run around to spend more money/upgrade to a higher service plan (being that they can't realistically provide what they advertise, they try to hide bad speeds with high flood, ensuring that although you can still stream video, no static connection is possible) to alleviate the problem. The owner will attempt to subvert the claim by stating that the system the router is attached to is still sending/receiving data packets at THEIR full speed (sometimes in the hundreds of megabytes) but the thing to remember is this; If it's been weeks of this, and that's all I've used on a multiple megabit connection (and this thing is used 24/7) what have I been doing? Writing poetry on a single web page? That answer is no.
This issue isn't going to be solved by me continuing to give you more money. It's going to be solved when you admit you're being flooded by customers and just do not have the bandwidth to compete in a growing city. Upgrade your equipment, run new lines, and stop blaming your customers.

We are travelling in Arizona and stayed at [redacted]. Airebeam provides a wifi access at the Park for a price, be it by the day up to a weekly charge. We paid for the week and after two days of it not working we contacted Airebeam to cancel the rest of the week. They told us there was nothing wrong with their system and that they would not cancel it as it would run out in five days. We explained that their system would at times not allow us to log in, or it would and then drop the connection. This occurred many many times. We contacted them a number of times and got no where with them. Its is our opinion that this company is a mistake to use and would suggest that customers should avoid them. We are from Canada and discovered that the [redacted] restaurant down from the Park has wifi that works. Again avoid Airebeam Broadband.

OK, after 9 months or so with Airebeam, I have recommended them to my neighbors across the street and for use on our new church construction site.

Why? When I first set up service, things went well, then after 4 or 5 months, speeds started slipping. I worked with tech support for a few weeks, but ultimately we could not keep the connection stable. Greg, the owner, looked into it and said it was the tree between their tower and my antennae. Previously, the tech was unable to find a different tower to use. Given that the signal had been stable for months, I "argued" with Greg that it couldn't be the tree....and it wasn't. It was the migrating BIRD flocks that killed the signal, which explained the problem (I never told Greg he was right...sorry Greg)

Meanwhile, Greg and his team kept trying and they found another tower that I could use and everything has been stable for the past few months.

Keep in mind that (a) Airebeam is a small company and (b) this is a line of sight, point to point microwave system that can be interrupted by many things in the area, so it will not be the best for everyone. Under the right conditions, it is very good service.

ID # [redacted] - [redacted] Billing issues. Customer called in on 03/17/16 and scheduled un-install for 03/22/16 after due date of 03/18/16 so system charged the card on file for regular monthly service fee of $102.69. Customer scheduled for...

the equipment to be removed on the 22nd and account was due on the 18th. AireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due date. AireBeam's Policy is there are no partial month refunds or credits. Refund of $102.69 was processed back to the card on file and account is closed.
Service Cancellation
AireBeam customers are not bound by term contracts. AireBeam sells service by the month. When a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing period. AireBeam does not refund partial service months when service is terminated prior to the end of the service billing period.

OK, after 9 months or so with Airebeam, I have recommended them to my neighbors across the street and for use on our new church construction site.

Why? When I first set up service, things went well, then after 4 or 5 months, speeds started slipping. I worked with tech support for a few weeks, but ultimately we could not keep the connection stable. Greg, the owner, looked into it and said it was the tree between their tower and my antennae. Previously, the tech was unable to find a different tower to use. Given that the signal had been stable for months, I "argued" with Greg that it couldn't be the tree....and it wasn't. It was the migrating BIRD flocks that killed the signal, which explained the problem (I never told Greg he was right...sorry Greg)

Meanwhile, Greg and his team kept trying and they found another tower that I could use and everything has been stable for the past few months.

Keep in mind that (a) Airebeam is a small company and (b) this is a line of sight, point to point microwave system that can be interrupted by many things in the area, so it will not be the best for everyone. Under the right conditions, it is very good service.

I am a current customer with Airebeam and most of the time can not access the internet with thier service. If I want the internet, I have to use my cell phone.
I went through customer support to no avail. Airebeam stated the issue was on my end, always with one exception; a tech was dispatched to changed my connection tower. He as well as the office suggested I subscribe to a higher plan to get better service. :( I did not....

This company consistently displays a complete disregard for their customers. Tech Support is horrible, some of the least skilled and least caring I have ever experienced. Their Level 2 support only works during the week, so if you have a problem late Friday or on the weekend, you're going to have to wait to get resolution. But the final action, for me anyway, was when [redacted], the owner, shut down service without notification and then refused to have anyone get back to us. When he finally did contact us he tried to play it off like it was our fault.

This company is just out to take your money. There are other players in [redacted]. You'd be much better off going with one of them.

paying for 5 mbps up and 3 down if im lucky I see 1 mbps down which for most isnt a bad thing but for someone who plays games for fun is a huge deal. i've called nearly weekly for the last 4 months and all they do is give me the run around about the tickets still being open and them looking into it yet nothing happens. Airebeam was good when I got with them many years ago but with the influx of people joining their antiquated tech cant keep up with demand and the user experience suffers. If you have any other option if your gaming take it because this will do nothing but dissapoint.

This internet service is horrible! The speeds used to be good until a few months ago and now I think dial up internet service would be faster. I have called in for support over dozen times and I have spent $500 in routers because the phone techs tell me my router is bad. Over the last several weeks I have called and they have told me that someone would get back to me with in 24 hours and no one ever calls. I email the owner of the company and he responds back letting me know someone named ED is suppose to call me. You guessed it, that has not happened either. I emailed the owner a third time and asked if there are issues with their equipment or service that will not be resolved and time soon to please let me know and I will move on. I never got a response back from the owner. I don't know what happened but the service has gone down the drain along with there speed.

I have spent a couple of years with Airebeam and I initially signed up for their 6MB service for $59/mo. I got 6MB except for heavy traffic times, about 4pm to 10pm at night, when the service dropped to non-functional. I attempted to get this remedied several times, with no success. Airebeam NEVER accepted responsibility for poor internet quality and it was always something on my end. Frankly, the whole back and forth became mentally exhausting, so not having any other option because of my geographical location I just upped my plan to the 10MB for $100/mo.

For a while, that worked fine, because when the internet speeds dipped during high traffic times, it wouldn’t dip so low that my internet wouldn’t function. It was expensive, but in my mind, worth it, so I didn’t have to bother with Airebeam. But that only lasted for a few months. In their attempt to grow the company and expand to new locations, their internet quality for their current customers declined; basically more people of the internet, the slower all of our speeds became.

So I again tried to get the problem fixed with them. I opened tickets with their billing department, tech support, etc. and no one would call me back. This went on for several weeks and I finally found the “panic button” the owner, Gregg F[redacted] keeps on his website. Gregg called me back, tried to access my problems and ensured me tech support would call me back, NOTHING. After several back and forth emails, Gregg stopped contacting all together, saying it did not have anything to do with Airebeam, it was always something on my end, it was my router, or my 5mhz was interfering, etc.

So I finally had enough and cancelled their service two weeks prior to the end of my service period. The billing department called and refused to refund me for the rest of the month. Upset about this I called my credit card company and successfully filed a claim with them for the amount Airebeam refused to refund to me, with Airebeam saying their “head office” would not permit it. The credit card representative recommended blocking any future charges and I’m glad they did, because at about 6:30am the following morning, they tried to charge my credit card for $66, exactly the amount of money they owed me! Wow, not only would they not refund me what they owed me, they tried to charge me for the rest of the month, something that I already paid for.

For all of those who find this review, please, PLEASE heed my warning. This company is terrible, it provides terrible customer service and terrible internet service at expensive prices. This is not a good company to go into business with. Run, RUN somewhere else.

First off. We got this company because no major internet provider, provided internet in our location. We tried and tried. Not cox nor century link etc. Then my sister found this internet provider and for 2 years now it has been going strong! I certainly loove this company. And I think I'd prefer this small company to any big one. My reasons are; first, when we first got it. We had virus problems one of the tech support personnel came and programmed a cleaning program to rid us of viruses. He explained step by step what he had to do each week to clean it completely. Secondly, after some months came monsoon season and ruined our antenna connection. They came the next day and immediately fixed the problem. And since then no problems. Lastly, our internet was not working for two days after the second day I thought it was time to call. Turns out our credit card had expired. Hehe;) I love this company, great internet connection! Oh also the employees who answered the phone were so nice and helpful.

Complaint ID # [redacted] Customer filed an complaint about contract disputes and the resolution to this customer complaint was AireBeam refunded and returned all monies back to the customer in the total of $204.90 and AireBeam waived the 90 day service term since the customer was...

dissatisfy about speed issues. Refund was done on 03/03/16 and a tech was out to collect our equipment on 02/17/16. I spoke with customer and they did receive the refund and the account has been closed. Regards,Ana S[redacted]

I am very upset with the way I was treated, and the way I was spoken to. I personally feel that their Arizona City representative/employee has no place in the customer service field what-so-ever. I feel extremely mistreated and will not be visiting this office ever. For any future concerns I would rather call tech support.
This is definitely a poor reflection of the company. I work within an industry that cares about their customers, our sustained growth is a testimony of great customer service. It’s unfortunate that this employee has proven to not care about the customer and unequivocally has no knowledge of any kind of customer service.
This company clearly does not care about their customers if this is how their employees are dealing with customers.

I have had service with AireBeam Broadband for several years. I paid $60.00 a month for 6Mb of service. Recently AireBeam notified me, by email, that they had upgraded my speed to 7Mb and are now charging me $65.00/month. They didn't ask. They just did it. AireBeam is a wireless connection and sometimes the speed varies. However, lately it has been so slow that I can't download updates. I did a speed test on toast.net and it was less than 1mb (around 300Kb). I went to AireBeam website and the test took a long time but I waited and finally it said my speed was 7mb. I email AireBeam support and told them what was happening. They weren't interested in fixing the problem. They said my speed was what it should be. According to them, it was 7Mb to their server and so it is their problem. They are only concerned about the speed to their server. They don't care about the speed to any place on the internet. It looks like they have too many customers for the bandwidth they have to the internet but they won't admit it. They keep selling internet speed connection they can't provide. This could be called a scam.