Revdex.com: At this time, my complaint, ID [redacted] regarding AirFastTickets Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
We have tried to contact this customer but have been unable to reach her and she has not returned our callsOur travel consultants were able obtain a refund for the customer from the airline, but it takes 6-weeks to receive the refund check from the airlineAgain, we have tried to notify the customer but she has not returned phone calls or emailsEither way, the problem was resolved and she will be receiving a refund
We are sorry that the customer was confused, but we are a US website (.com) that operates in the United StatesIf someone visits our US, .com, website, he or she should presume that our prices are in US dollarsBut to be sure, our terms and conditions state very clearly that all transaction are in US dollars, and prior to purchase, each customer must acknowledge that he or she has read and agrees with the terms and conditions Specifically, our terms and conditions state: IMPORTANT INFORMATION REGARDING EXCHANGE RATES Purchases made on our Web Site are transacted exclusively in United States Dollars (USD)If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statementAlso, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement
Revdex.com:At this time, I have not been contacted by AirFastTickets Incregarding complaint ID [redacted] I also have called them again and spoke to a [redacted] who stated that she would call me back by and I have yet to receive a call from her regarding my refund as well.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I understand what they are saying, however, the matter is not resolved - I'll close the complaint when I actually see a refund from someone [redacted]
At this time, I have been contacted directly by AirFastTickets Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I had to go to my bank, close my account and have the bank investigate the matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
At this time, I have been contacted directly by AirFastTickets Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have continued to e-mail and call the company, however I have still not received my refund and no one can tell me when I will In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: At this time, my complaint, ID [redacted] regarding AirFastTickets Inc. has been resolved but not to my liking. (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
The customer purchased her ticket with a credit card in US dollarsWe locations in several different countries, and our systems are interconnected, so sometimes the ticket might be issued through one of our foreign locationsEffectively, when a customer books tickets through our website, our system, which is connected to the airline systems through the global distribution system, actually purchases the ticket and issues it to the customerIn this case, the transaction went through our English locationThus, to the airline, it will appear that the ticket was purchased in British Pounds in cashBut this has no affect whatsoever on the customerHer credit card is still charged the same price in US dollars
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
We are sorry that the customer was confusedHowever, we are a US website (.com) that operates in the United StatesAll of our prices are always displayed in US dollars, and we transact exclusively in US dollarsWe do not have a Canadian websiteIndeed, our terms and conditions state very clearly: IMPORTANT INFORMATION REGARDING EXCHANGE RATES Purchases made on our Web Site are transacted exclusively in United States Dollars (USD)If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statementAlso, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement Again, we are sorry for the confusion but if the customer would have even glanced through the terms and conditions, which each customer acknowledges that he or she agrees to before purchasing, she would have seen the disclaimer that all tickets are in US dollars
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Our booking engine, like with all online travel agents, is connected to a global distribution system, an electronic system through which airlines put their ticket inventory for sale and certain pricesOur website then takes this information automatically and displays the pricing and availability in relevant search results in response to a customer's search requestIn other words, the pricing and availability information comes from the airline via the global distribution system Occasionally, the information for a particular flight can be changed by the airline at or near the time that a customer tries to book tickets for that flightIn those instances, the price might have changed before the actual purchase can be accomplishedThis happens almost simultaneously, and therefore the price changes are not always displayed at the time the customer is making the purchase Unfortunately, that is what happened in this caseWhen the customer sought to purchase the ticket, it was automatically rejected by the system because the price had increased in the airline's system to almost double the price shown on our websiteTherefore, the customer was not charged because of the increase in priceThe change in price and rejection happens at the airline level, not with our website, so there is nothing we can do about thatIn this case, the customer was saved from having to pay almost double for the same ticket, and could then research to find other flights that were more within her price range Again, we are sorry for the inconvenience, but the prices can sometimes change very quickly and dramatically based on various factors, and such changes are not always immediately reflected when a customer has already performed a search and is viewing the results
We are very sorry that the customer had difficulty having this issue resolved by our operations departmentWe are taking corrective actionRegarding the customer's request to cancel the reservations, the airlines charge an automatic cancellation fee on domestic flightsIn this case, the customer booked her trip on three separate airlines -- US Airways, Alaskan Airlines, and PenAirThus, to cancel the entire reservation, it would be three separate cancellations from each airline and a separate cancellation fee from eachThe cancellation fee from US Airways is $200, from Alaska is $125, and PenAir is $ Thus the total cancellation fee would be $425, plus a $service chargeThe cost to cancel is as much as the tickets the customer wants refunded The customer can always try to use these tickets as a credit towards future tickets with the airlines If the customer would like to cancel the reservations anyway, please have her contact our operations department Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] PS: I just wanna say they offered NO EXPLANATION to why the booking was accepted and then cancelled..........they are just now explaining to you what happened!! I think if they would use some common sense, all this and more could be avoided!!
Revdex.com: At this time, my complaint, ID [redacted] regarding AirFastTickets Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
We have tried to contact this customer but have been unable to reach her and she has not returned our callsOur travel consultants were able obtain a refund for the customer from the airline, but it takes 6-weeks to receive the refund check from the airlineAgain, we have tried to notify the customer but she has not returned phone calls or emailsEither way, the problem was resolved and she will be receiving a refund
We are sorry that the customer was confused, but we are a US website (.com) that operates in the United StatesIf someone visits our US, .com, website, he or she should presume that our prices are in US dollarsBut to be sure, our terms and conditions state very clearly that all transaction are in US dollars, and prior to purchase, each customer must acknowledge that he or she has read and agrees with the terms and conditions Specifically, our terms and conditions state: IMPORTANT INFORMATION REGARDING EXCHANGE RATES Purchases made on our Web Site are transacted exclusively in United States Dollars (USD)If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statementAlso, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement
Revdex.com:At this time, I have not been contacted by AirFastTickets Incregarding complaint ID [redacted] I also have called them again and spoke to a [redacted] who stated that she would call me back by and I have yet to receive a call from her regarding my refund as well.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I understand what they are saying, however, the matter is not resolved - I'll close the complaint when I actually see a refund from someone [redacted]
Revdex.com: At this time, I have not been contacted by AirFastTickets Incregarding complaint ID [redacted] Sincerely, [redacted]
Revdex.com: At this time, I have not been contacted by AirFastTickets Incregarding complaint ID [redacted] Sincerely, [redacted] ***
At this time, I have been contacted directly by AirFastTickets Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I had to go to my bank, close my account and have the bank investigate the matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
At this time, I have been contacted directly by AirFastTickets Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have continued to e-mail and call the company, however I have still not received my refund and no one can tell me when I will In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: At this time, my complaint, ID [redacted] regarding AirFastTickets Inc. has been resolved but not to my liking. (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
The customer purchased her ticket with a credit card in US dollarsWe locations in several different countries, and our systems are interconnected, so sometimes the ticket might be issued through one of our foreign locationsEffectively, when a customer books tickets through our website, our system, which is connected to the airline systems through the global distribution system, actually purchases the ticket and issues it to the customerIn this case, the transaction went through our English locationThus, to the airline, it will appear that the ticket was purchased in British Pounds in cashBut this has no affect whatsoever on the customerHer credit card is still charged the same price in US dollars
Revdex.com:At this time, I have not been contacted by AirFastTickets Incregarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by AirFastTickets Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
We are sorry that the customer was confusedHowever, we are a US website (.com) that operates in the United StatesAll of our prices are always displayed in US dollars, and we transact exclusively in US dollarsWe do not have a Canadian websiteIndeed, our terms and conditions state very clearly: IMPORTANT INFORMATION REGARDING EXCHANGE RATES Purchases made on our Web Site are transacted exclusively in United States Dollars (USD)If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statementAlso, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement Again, we are sorry for the confusion but if the customer would have even glanced through the terms and conditions, which each customer acknowledges that he or she agrees to before purchasing, she would have seen the disclaimer that all tickets are in US dollars
Revdex.com:At this time, I have not been contacted by AirFastTickets Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Our booking engine, like with all online travel agents, is connected to a global distribution system, an electronic system through which airlines put their ticket inventory for sale and certain pricesOur website then takes this information automatically and displays the pricing and availability in relevant search results in response to a customer's search requestIn other words, the pricing and availability information comes from the airline via the global distribution system Occasionally, the information for a particular flight can be changed by the airline at or near the time that a customer tries to book tickets for that flightIn those instances, the price might have changed before the actual purchase can be accomplishedThis happens almost simultaneously, and therefore the price changes are not always displayed at the time the customer is making the purchase Unfortunately, that is what happened in this caseWhen the customer sought to purchase the ticket, it was automatically rejected by the system because the price had increased in the airline's system to almost double the price shown on our websiteTherefore, the customer was not charged because of the increase in priceThe change in price and rejection happens at the airline level, not with our website, so there is nothing we can do about thatIn this case, the customer was saved from having to pay almost double for the same ticket, and could then research to find other flights that were more within her price range Again, we are sorry for the inconvenience, but the prices can sometimes change very quickly and dramatically based on various factors, and such changes are not always immediately reflected when a customer has already performed a search and is viewing the results
We are very sorry that the customer had difficulty having this issue resolved by our operations departmentWe are taking corrective actionRegarding the customer's request to cancel the reservations, the airlines charge an automatic cancellation fee on domestic flightsIn this case, the customer booked her trip on three separate airlines -- US Airways, Alaskan Airlines, and PenAirThus, to cancel the entire reservation, it would be three separate cancellations from each airline and a separate cancellation fee from eachThe cancellation fee from US Airways is $200, from Alaska is $125, and PenAir is $ Thus the total cancellation fee would be $425, plus a $service chargeThe cost to cancel is as much as the tickets the customer wants refunded The customer can always try to use these tickets as a credit towards future tickets with the airlines If the customer would like to cancel the reservations anyway, please have her contact our operations department Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] PS: I just wanna say they offered NO EXPLANATION to why the booking was accepted and then cancelled..........they are just now explaining to you what happened!! I think if they would use some common sense, all this and more could be avoided!!