Airfiltersdelivered.com

Because none of the big box stores had the size filter I needed, I was a bit skeptical about being able to get the size I needed in a short time., but I am so happy I ordered from airfiltersdelivered.com. I was able to order the size (1X12X32) and the quality I was looking for...and I got exactly that. It took a bit longer than expected; I called customer service, they gave me the tracking number, offered to replace the shipment, which I declined, and I received the shipment within a couple of days, as the rep and I thought would happen. I will only use Airfiltersdelivered.com from now on.

After ordering two filters from airfiltersdelivered, I was told they were being manufactured and would be shipped as soon as possible. It took another twelve days before they indicated the filters had been shipped the day before. When they arrived, the box was wrapped in a single strand of USPS tape because the very thin shipping box had been crushed during shipping. Both filters were severely crushed and bent. I firmly believe they are now useless. I contacted airfiltersdelivered on Sept 10th and got an automated response within a few minutes alerting me to a response delay caused by Covid-19 of up to five business days. Yesterday was the sixth business with no response from airfiltersdelivered. My advise, avoid this company at all costs.

I ordered two (2) air filters on Jul 6, 2020. My credit card was charged $43.90. I have not received any filters, refund, or correspondence/update.
On Jul 6, 2020, I ordered two (2) *** air filters online from Air Filters Delivered. My order number was/is ***. My credit card was charged $43.90. I was supposed to receive the air filters within three days. On Jul 30, 2020, I sent an email to Air Filters Delivered and got an auto reply that I would be contacted within five days. As of today, Aug 12, 2020, I have not received my filters, a refund, an update, or any other form of correspondence Air Filters Delivered.

Ordered 6 air filters for almost $63. When I finally received the filters, 5 of the 6 filters were damaged beyond repair. I've contacted them twice via email and phone. No response at all.
Here is a copy of the emails I've sent......... Along with their response at the bottom.

7/28/20
I was happy to receive my filter order today... that is until I opened the box to find 5 of the 6 filters damaged. Bent, splitting seams and in one case the metal screen was severely bent. The actual packaging, though poor, was in fairly good shape which leads me to believe that the filters were damaged pre-shipping.
Please either replace the filters or reimburse me for the order.

I look forward to hearing from you.

Thank You ..... Ray Lister

8/4/20
Why have you not answered my email about my defective order? It's been over a week and I have not heard from anyone.
Your cooperation is appreciated.

Thank you ........ Ray Lister

Their response.......

Thank you for contacting Factory Direct Filters,

We have received your email. We are currently experiencing a delay in our response time due to COVID-19. Please allow for up to 5 business days to receive a response. We sincerely apologize for this inconvenience. Please reply directly to this email for any further inquiries on your case.

The case number for your inquiry is 00923022
Best Regards,

Customer Care Team

FactoryDirectFilters.Com

This company sold me (6) Air Conditioner Filters that were the wrong size and refuse to refund me or exchange the (6) bad ones they sent to me.
I have complained to them three times by email and twice by regular mail. The only response was from their Customer Support Person at this phone number 855-740-0855. who told me that they do not accept returns of any kind. In the first call to them they told me that they were sorry for the mix-up on the filter sizes and they would send me a return label so I could return the wrong size filters and they would replace all six of them with the correct sizes including the one that was severely smashed in shipment. I was very surprised to experience the dis-respectful attitude that was shouted at me over the phone by one of their employees. I was told that if I could not afford a quality filter then don't complain about the cheap ones.that they sell. He added, "you get what you pay for".Since then about two weeks ago they answer the phone tell me to hold and then cut me off. I don't have time to play their games....I just want them to take the bad filters back and refund me the $62.12 I paid them.

PEAK COVID-19!! Ordered 4/12/20, rec'd 4/22/20-great service, product & turnaround time, even w/COVID! Was thrilled to find MERV13 fabric for making masks w/out cutting up filters! Needed masks for work but none avail, so making masks w/filter pockets for coworkers & several vulnerable friends. Ordering 4 more today!! THANK YOU for making fabric available to meet such a critical need!!!

I'm also wondering if this is a scam or legit?

Ordered a filter on 06 APR 2020 via online via guest account.
Creditcard charged instantly.
Supposed to get an email from them with the order info/receipt.
24 hours later, 07 APR 2020 emailed their customer service with the order copy that was saved when I ordered.
Got an auto reply from the customer service acknowledging my email and informing me it could take up to 3 business days for reply.
After awaiting almost a week (16 APR 2020), I have not heard back from them.
I really don't know when will I get my order delivered if this is a real business?
I'm about to contact my credit card company to report this fraud charges if I don't hear from them by 20 APR 20. This gives them more than 5 business days to respond.

Absolute worst customer service!!! First time the filters were sent to the wrong location. Customer service no help at all. Couldn't even tell me the address the filters were shipped to? After much effort problem was corrected. Suddenly periodic shipment of filters stopped arriving. Was told the company changed order platforms and all order plans were deleted...with no no notices to customers as all. Again, customer service personnel acted like is was no big deal and they didn't care if I was upset at all. THIS PLACE IS A JOKE!!!!!

Filters ordered did not fit even thought I ordered the correct size for my Trane unit.
I was advised by Del Air to order my AC filters through Air Filters Delivered. The size requirement needed was 26 x 20 x 1. The company's sizing guide had me order a 20 x 26 x 1. Same size. What was not told to me at the time of ordering was I had to indicate an "under cut" for the filters to work. This was a custom order because of the size. You cannot get these at ***,,***,etc. What was not made clear was the "under cut" issue. As a result I paid $87 dollars for filters that will do work. In talking with the supervisor Mary, she admitted the filters would not work because of the under cut. I waited 15 days after I ordered to get the incorrect filters and now I am told I cannot return them for a refund.

Sold defective furnace filter.
I ordered an air filter. Took 30 days, and phone calls to find out were my order was, for a non customized filter. I received a Filter that looks like it was pieced together, and does not function as advertised.

Completely unreliable. Not sure if this is a scam or not. Charged my credit card the same day I ordered, but after 8 days have not filled the order. Did not respond to my email and gave me the run around on the phone. I question whether this is a legitimate business or not.

Theft of 48.79 not credited or refunded from July to Dec and still ongoing
July 17 I ordered 48.79 worth of airfilters. CONFO numer *** and paid in full on my *** credit card. I emailed to cancel 23July. They advertised the product would be delivered in 5 days and that was not the case. I have NOT received my refund of 48.79 as of DEC 4 2018. I spoke with ANA online in customer service. NO REFUND. 17 Sep I spoke with Jennifer at x 5144 and she promised the refund. NO REFUND. 17 Oct I called and talked with KEvin. I was reassured that his supervisor authorized the credit to my *** card. NO REFUND. Today 4 Dec I called again and spoke with Kevin at AFD customer service and was told my refund WENT TO ***!!!!??? WHAT...I paid with *** card. So after Kevin put me on hold he talked with a supervisor and said they had noooo idea where my refund was. WHAT!!!???? This is THEFT and complete insubordination.

I ordered filter for my furnace on9-26-2018. Called around 10-2. Lady said it was on ***. I tracked it
Now my del. date is in seven more days
I was led to believe it would be a 5 to 7 day delivery. Now it will be at least 3 weeks. It cant
be that hard to get delivered. I am 74 years old
and need my filters as snow is coming next week.
Folks should know how perplexing it could be in wintertime with almost a month to wait for filters
if needed. We have limited budget and order when
needed, not to store them.

Havent even recieved my filters yet. Ordered 15 days ago and not even shipped. Would not recommend this company to anyone. When I reached out asking about where my filters are I got a generic email stating they would be shipped in another 5 days. Terrible customer support considering didn't even get an explanation or apology. Spend your money else where. For the time taken I assume they probably have these made in China and shipped over here. Just to clarify I order almost. $90 worth of goods and transaction had processed through my back next day. Very very disappointed.

Order #

Ordered filters arrived defective, as did partial second batch. Company is nonresponsive to calls/emails for refund.
I ordered furnace air filters costing just over $200. Upon arrival, the filter portion crooked and not attached to the cardboard perimeter. I send multiple emails and made multiple calls. They took it upon themselves to send a partial order with no direct communication between the parties. I replied that out of all the filters previously sent, only one would work; I sent pictures. They are now non-responsive. At this point, I just want a refund. They can send me a label and I will ship the defective filters back to them at their cost.

This is not my first order with this company - the batch I received one year ago was a good quality product. This time though, their quality control and customer service is lacking and they are distributing defective products.

Can you assist me in not being ripped off?

Ordered almost a month ago. Never delievered. They don't reply to my emails at all. No support. I called up credit card company to dispute the charge since the product was never shipped.

I have not received my order after a month and have called twice and have been told they would ship the following Monday and still not shipment.
I placed my order on 7/21/18 and they debited my account on 7/23/18. I received an email stating my order would ship in 5 to 7 days. I then received an email on 7/27/18 that my order was delayed another 4 to 6 days. I called customer service on 8/2 and spoke with Anna. She said they were behind in orders and she would speak with her manager to expedite my order. I was told I would receive an email with the tracking information that following Monday. When they order again did not ship, I called back on 8/9/18. Anna again took my call and again told me they were behind. She said she would have the shipping manager expedite my order and it would ship on 8/13/18 and that I would see a confirmation email. The order still has not shipped as of 8/18/18.

I have not received my order that I was charged for on July 12, 2018 and now they have charge my card again for a August order that was cancelled.
order numbers *** and ***. Charged on July 12, 2018 and still have not received order. when I contacting them I was told they did not have the material to make my order. I asked for a refund and did not receive it. Then I received notice of my August shipment, so I called and cancelled August shipment and was told it would be cancelled, Then on 8-12-2018 they charged my card and sent a email stating that my next order was on the way, I still hove not received my July Order! Called customer service and was put on extended holds and emails not answered, however a confirmation email stating they received my email was sent to me so I know they got it. This company is also doing business as Factory Direct Filters or factorydirectfilters.com you can go to either site and put order information in and it pulls up info and acct.

the payment amount is $ 32.82 for each order.

history:*** 8/12/18

Ship To
Kenneth ***
Order Total
$32.82
Status
Order Successful

View Order Reorder
*** 7/12/18

Ship To
Kenneth ***
Order Total
$32.82
Status
Complete

View Order Reorder
*** 6/12/18

Ship To
Kenneth ***
Order Total
$32.82
Status
Complete

View Order Reorder
*** 5/12/18

Ship To
Kenneth ***
Order Total
$32.82
Status
Complete

View Order Reorder

email:
RE: order *** not here? ref:_00DU0LXFG._5000BmIJyz:ref
personal
x
FDF Support via dtr3rip5sh0x7vcu.7kaljla6dbu7k179.3holfjg.u-lxfgma4.na48.bnc.salesforce.com

Aug 3 (11 days ago)

to me
Good Afternoon.

Thank you for contacting us.I was able to locate the order and it has not shipped yet, the order is almost ready. I will also apply 10% discount on the original payment. Once the order ships the 10% off will be available on the original payment. We will also send an email with the confirmation number.

If there is anything else that we can assist you with please let us know.

Manjola Kellezi
Factory Direct Filters
--------------- Original Message ---------------
From: Kenneth ***
Sent: 8/2/2018 9:34 PM
To: [email protected]
Subject: order *** not here?

Hello, This order has not been received at all, order number *** my
number is ***. it shows successful but it is not successful at
all. I received a email stating that my order was being held up because
material were not available to manufacture 6 20x20x1 merv 8 filters. I
have tried calling and I have been put on hold for way to long. Please
advise on when I can expect this order to arrive. I am a subscriber for
monthly deliveries. I received may, june but nothing in july.
email stating they ran out of material:
[email protected] [email protected] via qo5z2xf47e576bb4.92rqw6v01ytm6ku1.n9dbm.u-lxfgma4.na48.bnc.salesforce.com

Jul 17

to me
Kenneth,

We are reaching out to you to advise of a delay in the shipping of your order, ***.

At this time there is a high demand for these sized filters causing delays in manufacturing and a need for more raw materials.

We are estimating your order to be pushed back by 4-6 business days. Once your order is ready to ship you will receive an email with the tracking information.

Please disregard this email if you have already received an email with tracking information on your shipment as orders are constantly shipped out throughout the day.

We appreciate your patience and are working diligently to catch up.

Kind Regards,

Customer Care
FactoryDirectFilters.com
1 (855) 740-0855
[email protected]

4 to 6 business days turned into 6 weeks and still no order.

Ordered $145.26 in air filters on 7/13/18. Was charged to credit card 7/15/18. Filters not delivered. Case #*** with AirFiltersDelivered.com.
Ordered $145.26 in air filters on 7/13/18. Was charged to credit card 7/15/18. Filters not delivered. Case #*** with AirFiltersDelivered.com. I attempted to contact them on 8/2/18 (e-mail), no response. Contact attempt 2 on 8/3/18 (e-mail and phone), no response or return call. Contact attempt 3 on 8/5/18 requesting refund. Got a response via e-mail apologizing for product delay on 8/6/18. Received another e-mail stating the products would be mailed by EOW on 8/10/18 followed up with an e-mail with tracking information. Nothing was received. Attempted to contact again today 8/13/18 with no response. I will not wait anymore on any more excuses. I gave then over a week after requesting a refund to rectify the order and it is still not filled.

I ordered 12 air filters size 1"X20"X20" and 6 air filters 1"X20"X25" with a Merv 13 rating. These are very common sizes.

Purchased product never delivered, no refund provided, no answer to emails or phone calls. This company is a storefront fraud.
I ordered a 6 pack of air filters through *** from this entity on 7/28/18 for $33.93. Promised delivery was 8/7/18 by fed ex and it was never received. In fact it was never shipped. Three messages on *** have not been responded to. Two emails to their support email have not been responded to. A call to their offices resulted in a 20 minute hold with no indication anyone was there at all to answer. I have filed complaints with *** the FTC and *** challenging the charge. I highly suggest the states consumer protection division investigate this entity for consumer fraud.