AirportLostandFound.com

Review: After loosing my passport at LAX, I used the lost and found service to search for it (per testimonials and the description of the site, many personal items have been found using the service). The fee to list the lost property is [redacted]and the site specifically says that if the listed property is not found in 90 days, the fee will be refunded. As my passport did not show up in 90 days, I contacted the business for refund (via email and VM). I attached the paypal payment proof that I paid the fee and asking them how to process the refund. Even after multiple attemps (3 emails and VM's), I have not yet heard from them or being acknowledged of the emails. (my initial contact to them was 12/[redacted].Desired Settlement: I'd like to be contacted regarding how I can process the refund. thank you,

Consumer

Response:

At this time, I have not been contacted by AirportLostandFound.com regarding complaint ID [redacted]

Thank you for your help in resolving the issue. Even after multiple attempts (before contacting you), I have not yet heard from AirportLostand Found.com as of 1/**/2014,

Sincerely,

Business

Response:

Customer contacted per request

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Pet attached emails, I used the service of Airport Lost & Found's (hereafter ALF) service without a success to find what I had lost. According to ALF website, if the lost items will be not found in the period of 3 months after sigining up, the serivce cost fo 47 GBP will be returned. Unfortuantely, my item was not found thus was asking ALF for the reimbursement of the cost paid, ALF has failed to respond to email messages I sent to them nor return the phone (the phone was answered by the answering system but did not have an option for customer service, only for reporting lost items, but I left messages anyway because the number was listed as 'contact'.)

As it was mentioned that the money will be returned in case the item will not be found and in my case, it was NOT found, I believe 47GBP should be returned to me. ALF's reponse here does not resolve this. Moreover, it does not make sense to me.

thank you

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

refund has been issued to the original paypal account

Review: We lost our camera at the airport in Italy and tried calling all airports with no success., so I found airportlostandfound.com on line. On 06/**/14 I paid $115.63 to them. Their website states if the items are not found in 90 days you can get your money back. They had a phone number, address and item number on my receipt. My camera was not found, so after 90 days, on 09/**/14, I sent them a letter to request a refund. Their email says, it will take 30 to receive a refund. I never got a refund back, so on 10/**/14, I called them (###-###-####, but their number is disconnected. I sent them an email and never got a response. I sent another letter and email on 10/**/14, with no response. I called [redacted] to make a complaint, they said you have to call them within 45 days to make a complain, but I couldn't TRY to get my refund back until after 90 days. so they could not file a complain. as of today 11/**/14, I still do not have my refund back.Desired Settlement: would like my money back and my complaint to be registered so no one else gets scammed

Business

Response:

The customer did not submit a proper refund request via [redacted] or by sending a self addressed envelope. Email requests are not accepted. Please view the FAQS page:Users may submit a refund request after their post has been listed on the Site for 90 days. To receive a refund via [redacted] please send a [redacted] money request to: [redacted] To receive a refund via check please send a self addressed stamped envelope to the address listed below: [redacted] United States Please note that once your request is received it may take up to an additional 30 days before it is processed and you receive the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did send a letter to Airportlostandfound , [redacted] with a copy of my email from them with my item#/invoice #, receipt #, a letter explaining I was requesting a refund, and a self addresses stamped envelope to them on 09/**/14, then I waited more then 30 days, I tried to call them, their phone # is no longer in service, I sent an email to them and have not heardanything back. I resent out another letter and sent another email, as of today I have not heard anything back from them.

item#/invoice #[redacted], receipt #- [redacted], I paid $115.63 on 06/**/14[redacted] ###-###-#### ,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The request was just received today and was postmarked Nov [redacted]. A full refund has been processed.

Review: Guaranteed total refund of $61.76 if my lost items were not found in 90 days. I did what was required in December and have written several times. I have gotten no responses. I think this may be a criminal matter. I contacted [redacted] and they said they do nothing after 45 days even though I had to wait 90 days to request refund.Desired Settlement: Refund total to paypal

Business

Response:

A full refund has already been issued.

Review: I left my camera on an Air France flight from LAX to Paris Charles de Gaule on Friday [redacted] august. I logged the lost item with air France and paid £47 to put it on the airportlostandfound.com website. They say 100% satisfaction guaranteed and no refunds refused. However my camera has been located my air France themselves so this company did not provide me with the service I paid my £47 for. I have tried over and over again sending emails to ask how I get my refund. They never reply. I am getting very angry with them. They provide no customer service whatsoever. How can they be allowed to advertise 100% or your money back. Try getting your money back is impossible. How many other people are in the same position as myself. I am hoping that you can help me. I don't no what else to do. Thank you for your time. [redacted]Desired Settlement: To refund me my £47 as per their website

Consumer

Response:

At this time, I have not been contacted by AirportLostandFound.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Customer refund issued per request

Review: Opened lost & found case on July *, 2014. Their item #[redacted] and Invoice # [redacted]. Made payment via [redacted] in the amount of $64.93 . Terms of website state that refund of fee is returned if lost item is not found within 90 days. Their listed telephone number, ###-###-#### is disconnected. I emailed them several times at: airportlostand found.com and received no reply. is not found within 90 I want my refund of $64.93 USD that was owed to my as of October *,2014.

I filed a transaction complaint with [redacted] - and they rejected my claim - here is their reasoning: Thank you for contacting [redacted]. We recently received your dispute for the

> following transaction:

>

> Case ID: [redacted]

> Amount: 37.00 GBP

>

> When you open a dispute in the Resolution Center, you must follow some

> specific guidelines. We automatically close or defer cases that don't

> follow these guidelines.

>

> If you’re not satisfied, we encourage you to work directly with the seller

> to resolve the problem (you’ll find their contact information on the

> Transaction Details page). Most sellers welcome the opportunity to make

> their buyers happy.

>

> You have to open a dispute within 45 days of the transaction date. You

> opened your dispute more than 45 days after the transaction date, so it was

> automatically closed.

>

> Thank you for your cooperation.

>

> Sincerely,

>

> Protection Services

As you can see Airport Lost & Found knows to exceed the [redacted] statue of limitations on claim filing.Desired Settlement: I want the fee I paid to this organization and my complaint on file with the Revdex.com

Business

Response:

Users may submit a refund request after their post has been listed on the Site for 90 days. To receive a refund via [redacted] please send a [redacted] money request to: [redacted] To receive a refund via check please send a self addressed stamped envelope to the address listed below: AirportLostandFound.com [redacted] United States Please note that once your request is received it may take up to an additional 30 days before it is processed and you receive the refund.

Review: This website is a scam. They present themselves as an intl database with a number of services that they do not provide. Once you pay - theoretically so that they contact the airport and airline regarding your lost property -- they ask for more money to do anything. When you don't pay, they make all of your personal info (phone, email, name) public, and when you try to contact them to take down the info and receive the refund they promise before you pay, there is no email, no address, only a phone number that gives you no option other than leaving a message. I just read in forums that other people were victims of the scam as well. You rhelp is appreciated.Desired Settlement: I want them to tale down my personal info ASAP, and to give my money back. I paid with Paypal an opened a complain there. But I don't want my personal info posted online. Thanks.

Business

Response:

Full refund has been issued per customer request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted]and have determined that my complaint has NOT been resolved because:

I have not received the refund that the business claims to have made. If I receive it in the next five days, I'll let you know, but I have not. I checked with the bank and they have no news regarding this.

Thanks again,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund was issued to the original paypal account.

Review: My husband returned from abroad and realized that he left an item in Security at the Newark Airport. I called and received recordings, and looked on line and found this company. I was sure I was in touch with the airport, since the name is misleading.

The website states that items can be listed and refunds will be given if item is not found by them in a certain period of time. The item was found BY AIRPORT SECURITY within 24 hours.

I cannot cancel the database listings. I was debited TWICE, via [redacted], each time in the amount of 36 British pounds (=$56).. Nobody has replied to my numerous emails sent to "help" at the website address. An email sent to "[redacted]" at the website address (an address given on the site) was returned as undeliverable.

On the international travel site "[redacted]" there is a travel forum where many people have voiced complaints saying they think this is a scam, or a sham company.Desired Settlement: I wish for a full refund of any amounts debited to me.

Business

Response:

The duplicate payment has been refunded on March [redacted] via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]In my opinion I should not have been charged AT ALL. And therefore I should be refunded the entire amount(s) that I paid. This company says that it will refund money if they do not find the item. The item was found within 24 hours by the REAL airport lost and found at Newark Airport, and has been returned to me at my expense. There is no way to de-list the item from this company's database, nor have they responded to any of my queries. According to [redacted], the only reason I was refunded any money at all was because [redacted] interceded. [redacted] told me that they took care of this refund (for the duplicate amount). Nobody undertook to refund the original amount to me. The EWR Airport Lost and Found (the DHS dept. at the Newarkairport) confirmed to me that they do not charge for their services, and there was no reason to pay this other firm 37 British pounds.Although I am trying to be careful about saying anything I could be liable for and cannot prove, I think this company should be investigated thoroughly - not just because of my complaint. As I stated in my earlier correspondence, on the "[redacted]' website other travelers have complained about similar incidents. This company in effect provides no service, and is raking in what could be millions of dollars.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I lost a computer and airport lost and found claims to give a $50 refund if it is not found. Since my payment (using PayPal) I have received zero contact from the email. Not one response. I have contacted them 3 times asking for information and my refund but have never received a response. If you call the number on their website it's only a recording with no further contact informationDesired Settlement: I would like a status update on my computer and if it hasn't been found a full refund as stated on their website

Consumer

Response:

At this time, I have not been contacted by AirportLostandFound.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Customer contacted per request

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Complete waste of money. DO NOT TRUST THIS COMPANY! They simple took my money and gave me nothing in return. I wrote them a number of emails asking about the status of my lost computer and received NOTHING in return. No emails, no phone calls. It's a total scam. I tried calling them and again absolutely nothing. I would not recommend this company to anyone

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund has been issued via paypal. Please note AirportLostandFound.com is a private enterpise not affiliated with any govermental body, TSA, FTA or IATA. AirportLostandFound.com staff does not actively search or take affirmative steps to reach out to airport or airlines. AirportLostandFound.com is an advanced automated lost and found message board system only.

Review: I paid this business to find a lost laptop. NO ACTION was taken, they never contacted me, never did anything to find it. They say that one can obtain a refund. I called and emailed NUMEROUS times, no answer. I finally found this address. I would like a refund. This whole company is a fraud. They never called or emailed back. They say you can get a refund, but don't have any way of requesting a refund. I would like a refund.Desired Settlement: Please refund 37 Pounds, or $57.00.

Consumer

Response:

At this time, I have not been contacted by AirportLostandFound.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Refund issued per customer request

Business

Response:

Refund was sent to original paypal account - Transaction ID: [redacted]

This is just a quick confirmation that [redacted] accepted the 37.00 GBP payment you sent on May [redacted] 2014.

Please note that it may take a little while for this payment to appear in the Recent Activity list on your Account Overview.

Sincerely,

PayPal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you so much Revdex.com!!!! I actually got the refund I was looking for.

Review: I lost some jewelry on one of several European flights (not really sure) en route to Baltimore ([redacted]) on Sept **, 2013. I filed the appropriate reports and I call every 2 or 3 days to ask if the items were even turned in to lost and found (L/F) or to security so that officials can enter them in the data and assign a tracking #. NOTHING has been turned. The Airport official advised me that it probably wont turn up if no one turned it in w/in 48 hrs. I felt desparate and saw Airportlostandfound.com hoping they could help me. I completed the online lost item report (no contact phone # in the ad) and charged 58 pounds [redacted] on 10/**/13 (invoice # [redacted]. my CC has been charged for $93.40 US currency. The contact # now appears on the [redacted] lnvoice as ###-###-####. I called to ask what is their procedure, etc. A recording asks for my msg and no one ever returned any of my 3 msgs or emails. I then saw the Revdex.com "F" rating so...not sure if I got [redacted]! Can you help me get my $ back?Desired Settlement: The company received my CC payment but they wont answer my texts and emails so I dont know what's going on w/ my lostandfound claim. The online ad said I'm eligible for a refund after 90 days for failing to find my stuff. I emailed "what's eligible" mean Am I guaranteed to get my $$ back? How are their processes different from the airport(s) lostandfound process. No response from them.

[redacted]. I'm [redacted] off cause I think I got ripped off! So I could say anything in the heat of the moment (though I did not) ! [redacted]. All I saw was your "F" rating. Also, the nature of my complaint may be ad, product and service. Not sure cause they have not responded to my concerns.

Consumer

Response:

At this time, I have not been contacted by AirportLostandFound.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Customer emailed per request

Review: On August **, 2013 I lost my iPhone 4 during a stop over in [redacted] ([redacted] - MUC). In an attempt to find my phone, I contacted the local lost and found for the airport and signed up for services at www.airportlostandfound.com. It's been nearly 4 months now and I have not gotten any status updates or response from my paid service to them. I tried contacting them over their customer service number and that lead me to a dead end. You cannot even get a live person on the phone at any time of the day or evening! I even sent them an email message requesting for a refund and did not get any replies from it. I should've have checked the Revdex.com site for their ratings before I chose to use their services. Their ratings show F and have 6 unresolved complaints that apparently are similar to mine. I paid $65.00 for a service that may not seem to be valid.Desired Settlement: I am demanding for a refund of $65.00 since I have not been given a status nor replies from my request.

Business

Response:

We have issued refunds per customer requests in all these cases. How can we close them?

Review: The business allows people to post lost items and promises a full refund if the item has not been found after the listing has been posted for 90 days. They request either a self addressed stamped envelope to the New York address or a PayPal money request to their email ([redacted]). I have sent both requests and have emailed and called the business numerous times. I have not received any sort of response.Desired Settlement: The business has a responsibility to issue a refund in the amount of $98.65 (USD).

Business

Response:

Refund was issued via paypal.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Aug.**, I filed a missing article search with this company. The fee was 47.00 GBP. The website assures the customers that after 90 days if they are unable to find the missing item, there is a 100% money back guarantee. I paid through paypal, but was told that they are not responsible for intangible objects such as a service. I attempted to reach airportlostandfound many times for the past 2 weeks. there is a voice mail on the telephone to send them an email. I attempted that several times to no avail. several blogs warn that this business is a scam. How do I get a refund?Desired Settlement: looking for a refund through paypal or any other way of 47.00 GBP which is approximately $75.00

Consumer

Response:

At this time, I have not been contacted by AirportLostandFound.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Refund issued per customer request

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The business allows users to submit claims for items lost at an airport or airline, and it NEVER mentions until you finish a claim that there is a charge for submitted a claim on their site. NEVER! No where at all is is ever mentioned on their entire site. I even tried to cancel the progress of the claim when it finally mentioned the charge but it had already submitted, and I was invoiced through [redacted].The only way to contact them is by email, and we submitted an email complaint, though I am not very hopeful on getting a response or resolution from a site that seems so deceitful.Desired Settlement: I believe they should remove the claim since I wanted to cancel it as soon as I knew about the charge, and cancel the invoiced amount of £37. I also find it ridiculous a company in the US would send an invoice in British pounds.

Business

Response:

Claim was automatically cancelled due to non-payment

Review: My cell phone was lost during a trip in August. After contacting the lost and found services of the airline, the airport, and the cab company where the phone might have been lost I paid airportlostandfound.com 47 GBP (about $75) to list information about my lost item. Per the site's listed guarantee I was eligible for a full refund after 90 days if the item wasn't found. The item wasn't found, so I've repeatedly requested my money back. No reply. I've called the number listed on the site, it's an answering service that doesn't allow you to leave a message.

Airportlostandfound.com is another of [redacted]'s scams (he's attached to petamberalert.com and a taxi cab lost an found Web site that run the same scam).Desired Settlement: I want a full refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AirportLostandFound.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,