AirportParkingReservations.com, Inc.

Complaint: ***
I am rejecting this response because:
The information provided in the message is incorrect
Sincerely,
*** *

I will NEVER use this business again!! Had reservations at the *** *** in ***I called the night before to schedule a time for the shuttle to take my family to the airport as stated in my reservation and was told it was first come, first serve and to ne there at 6:00amWhen I arrived, the attendant stated there were no parking spaces and that I needed to contact airportparkingreservations.com because there was nothing he could do for meI had to spend almost triple the amount for parking and very unhappy to say the leastI would NEVER recommend this business to anyone!!

Hello ***We are very sorry to learn of your recent experience, and we will be following up with the parking lot's management regarding the situation you encountered.As we previously communicated via email on 06/02/2016, we have already refunded the amount you prepaid to secure the reservation
Although we are not able to issue any additional refund, we have added a credit of $to your AirportParkingReservations.com account, which you can apply to the prepaid amount on your next reservation.We truly apologize for any inconvenience caused by this matter, and we appreciate your giving us the opportunity to address your concernsWe do take complaints like this very seriously as we evaluate the partnerships we maintain with the parking operators listed on our websiteWe value your patronage and hope we can provide you with a better experience in the future.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com

Hello,
Thank you for sending this reminderHowever, our records indicate the following response was sent on 12/08/2014:
Hello ***,
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I am very sorry to learn that you were unable to use your reservationWe are a reservation service for many different parking facilities at airports across the countryEach lot's management is responsible for monitoring their own inventory levels and for entering blackout dates, as neededUnfortunately, *** did not do so in this instanceWe will certainly follow up with the lot's management regarding this matterPlease be assured that the original payment amount of $has already been refunded to your cardAlthough we are unable to issue any additional refund, we placed a credit of $on your AirportParkingReservations.com, which you can apply to the deposit amount on a future reservation made through our websiteWe apologize for any inconvenience caused by this regrettable situationWe value your business and hope that we can provide you with an excellent parking experience in the futureSincerely,
*** ***
*** *** *** ***
AirportParkingReservations.com, IncUpon receiving a Second Notice on 12/15/regarding this complaint, the online status indicated that "The Revdex.com is reviewing your message" and that "There is nothing for you to do on this complaint right now" (see attached).
If my original response was not attached to this complaint, please accept the above text as our official response and let me know if any additional action is required at this timeSincerely,
***
AirportParkingReservations.com, Inc

Hello ***We are very sorry to learn of your recent experience, and we will be following up with the parking lot's management regarding the situation you encountered.As we previously communicated via email on 06/02/2016, we have already refunded the amount you prepaid to secure the
reservationAlthough we are not able to issue any additional refund, we have added a credit of $to your AirportParkingReservations.com account, which you can apply to the prepaid amount on your next reservation.We truly apologize for any inconvenience caused by this matter, and we appreciate your giving us the opportunity to address your concernsWe do take complaints like this very seriously as we evaluate the partnerships we maintain with the parking operators listed on our websiteWe value your patronage and hope we can provide you with a better experience in the future.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com

Hello ***,Thank you for reaching out with your concernsUnfortunately, we are not able to issue partial refunds for a change in schedule; this policy was included on your reservation receiptBecause we value your business, we have added an equivalent credit of $to your
AirportParkingReservations.com account, which you can apply to the prepaid amount on your next reservationTo use the credit, be sure to log into your AirportParkingReservations.com account before submitting the reservationWhen you reach the check-out page, please click the "Want to Use Credit?" link under the Order Summary to apply the credit to the prepaid amount.We appreciate your giving us the opportunity to address this matter, and we will certainly take your feedback into consideration when we review our policies in the future.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com

Hello ***,Thank you for reaching out with your concernsUnfortunately, we are not able to issue partial refunds for a change in schedule; this policy was included on your reservation receiptBecause we value your business, we have added an equivalent credit of
$to your AirportParkingReservations.com account, which you can apply to the prepaid amount on your next reservationTo use the credit, be sure to log into your AirportParkingReservations.com account before submitting the reservationWhen you reach the check-out page, please click the "Want to Use Credit?" link under the Order Summary to apply the credit to the prepaid amount.We appreciate your giving us the opportunity to address this matter, and we will certainly take your feedback into consideration when we review our policies in the future.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com

Hello ***As previously indicated, we are not able to issue any other refund above the amount you paid for the reservation itselfThat refund was already issued on 06/02/In addition, we added a credit of $to your AirportParkingReservations.com account, which is the approximate difference in cost for you to use the alternate parking locationThis credit does not expire and can be applied to a future reservation made through our websiteWe do have several other parking options listed in that area, but you may also apply the credit to a reservation made for a different airport, if you'd like. We are terribly sorry for any inconvenience caused by this situation, but at this time, we are not able to issue any additional monetary compensation.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com

Hello ** ***
Thank you for getting in touchAirportParkingReservations.com is an online reservation service for many different parking operators across the country, including *** ***Unfortunately, we are not able to combine *** vouchers with reservations made through
our websiteThis policy is included on the FAQ page of our website: "Each parking lot’s management provides the rate information that is displayed on our website, which may be lower than the usual rate for ‘drive-up’ customersUnfortunately, we are unable to honor any other coupons, offers, discounts, or promotionsAlso, special offers through deal-of-the-day websites (i.eGroupon, Amazon Local, Living Social, etc.) cannot be combined with reservations made through our website."I am very sorry if this information was not clear to you when you submitted your reservationWe typically do not issue refunds after the reservation dates have passed, but I will be happy to make an exception for you in this instancePlease allow 5-business days to see the refund of $reflected on your cardI appreciate your giving us the opportunity to address your concerns, and please accept my apology for any misunderstanding regarding this matterIf I may be of further assistance, please let me knowSincerely,
Cathy Y***Senior Customer Service AgentAirportParkingReservations.com

Complaint: ***
I am rejecting this response because:
It is not an accurate representation of the factsThe lack of presented information precluded us from completing the work
Sincerely,
*** ***

Hello ** ***Thank you for getting in touchAirportParkingReservations.com is an online reservation service for many different parking operators across the country, including *** ***Unfortunately, we are not able to combine *** vouchers with reservations made through our
websiteThis policy is included on the FAQ page of our website: "Each parking lot’s management provides the rate information that is displayed on our website, which may be lower than the usual rate for ‘drive-up’ customersUnfortunately, we are unable to honor any other coupons, offers, discounts, or promotionsAlso, special offers through deal-of-the-day websites (i.eGroupon, Amazon Local, Living Social, etc.) cannot be combined with reservations made through our website."I am very sorry if this information was not clear to you when you submitted your reservationWe typically do not issue refunds after the reservation dates have passed, but I will be happy to make an exception for you in this instancePlease allow 5-business days to see the refund of $reflected on your card.I appreciate your giving us the opportunity to address your concerns, and please accept my apology for any misunderstanding regarding this matterIf I may be of further assistance, please let me know.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com

Complaint: ***
I am rejecting this response because: As I indicated before, I don't want your credit, you can send me $check instead
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:The company knowingly and purposefully withheld necessary information to complete the work and then demanded a refund after work he begun. Then they started posting complaints online when we refused to return a nonrefundable deposit. This is most likely because just like the last time they engaged us to do the same work, they did not pursue the transaction for what the work was for.They have since publicly defamed us committing both libel and slander. Additionally, they have written threatening extortion letters which are being turned over to the district attorney's office for investigation.They have, in writing made these threats and refused to submit to the legally binding terms of the contracts which they breached. Due to this, and the fact that they have caused innumerable and indeterminable damages, they are using extralegal extortion tactics to defraud my firm and the general public.Any company who threatens extortion by conspiracy (by sending teams of people to attack us and make false complaints under different identities), deserves to be investigated.
Sincerely,
[redacted]

Hello [redacted]It looks like you filed this complaint before receiving our second email response. Although we do not issue refunds for a change in schedules, if you can provide us with documentation from the parking lot of the change in dates, we will be happy to add a credit to your...

[redacted] account, which you can apply to a future reservation. Feel free to send the requested information to [redacted] so we can take care of that credit for you.Sincerely,Cathy Y[redacted]Customer Service Manager[redacted]

From: [redacted]] Sent: Tuesday, February 06, 2018 11:02 AM To: [redacted] Subject: Credit received $137.88   Dear sir: I have received the credit from the airport parking company. Thank you

Hello [redacted]As previously explained, there was not a hidden charge of $14.95. The amount quoted on your reservation was correct for the dates and times you requested. We have already issued a full refund of the prepaid amount when you canceled the reservation.We do appreciate your feedback and certainly apologize for any misunderstanding regarding this matter. Sincerely,Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

Hello [redacted]Thank you for getting in touch. It appears as though there was a misunderstanding between the total that was displayed on the checkout page and the breakdown of the payment amounts. Your reservation was requested for the dates of 09/24/2016 at 11:00 AM to 10/01/2016 at 5:00 PM, which...

is considered an 8-day stay. The rate at [redacted] Airport Parking is $9.95 per day, and the total for your stay was quoted as $98.13, including taxes and fees. You prepaid $14.95 of that amount, which left a balance ("Pay at Lot" amount) of $83.18 due at the lot. This information was displayed on the checkout page before you entered your payment information, and is the same as what was listed on the reservation confirmation page.We are very sorry for any confusion regarding your reservation, but the billing was correct for the dates and times you entered.  Our records indicate that you requested a cancellation of your reservation 09/23/2016, and a full refund of the prepaid amount has already been issued to your card. No additional refund is due at this time.We do appreciate your bringing this matter to our attention, and hope you will consider using our service again in the future.Sincerely,Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

Hello [redacted]We are very sorry to learn about your experience. Our records show that we did respond to your inquiry yesterday, and a full refund has been issued for the amount you prepaid. Please allow 5-7 business days to see this transaction reflected on your...

card.We truly appreciate your giving us the opportunity to address your concerns, and we will certainly follow up with the parking lot's management regarding this matter. We value your business and hope you will continue using our service in the future.If we may be of further assistance, please let us know.Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

THIS IS A PARKING BROKERAGE COMPANY!
Got to [redacted] airport with my family for a international flight. Pulled into lot with my pre-paid RESERVATION and they said it was full. They said to I would have to find another lot. Obviously from reading other reviews this company does not monitor inventory because they do not own any lots!. They did refund me my money and I am now paying twice as much a mile away outside.
BASICALLY THIS IS A ROLL OF THE DICE AT BEST, IF IT WORKS GREAT, IF NOT YOU ARE SCREWED.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]