AirportParkingReservations.com, Inc.

To Whom it May Concern,
Our business obtained the services of [redacted] for a valuation. We pre paid a sum equal to $1,500.00 for these services. [redacted] failed to deliver on time, [redacted] was asked repeatedly for a completed valuation and months went by without any...

deliverables. After months of no action we requested a refund of the pre paid amount that was paid to [redacted] for the valuation, to this date we have not received a refund for those services that were never delivered.
If you wish to contact me, you can reach me at [redacted]
Thanks,
[redacted] 
Project Manager
[redacted]

Hello [redacted],We apologize for any misunderstanding. Our records show that Reservation ID [redacted] was submitted through our website on 07/27/2015, and the charge of $24.25 was submitted via [redacted]. If your checking account is tied to your [redacted] account, you may wish to contact [redacted] directly to...

determine why the payment was taken from that account instead of from any balance you may have had on your [redacted] account. We do not have access to any of that information here, as it is confidential between you and [redacted].If you wish to cancel your reservation, we will be happy to issue a full refund, which will be returned to the original method of payment. Please let us know if that is what you would like to do.Sincerely,[redacted]Senior Customer Service Agent[redacted]Reservations.com, Inc.

Complaint: [redacted]
I am rejecting this response because:
The company knowingly and purposefully withheld necessary information to complete the work and then demanded a refund after work he begun. Then they started posting complaints online when we refused to return a nonrefundable deposit. This is most likely because just like the last time they engaged us to do the same work, they did not pursue the transaction for what the work was for.
They have since publicly defamed us committing both libel and slander. Additionally, they have written threatening extortion letters which are being turned over to the district attorney's office for investigation.
They have, in writing made these threats and refused to submit to the legally binding terms of the contracts which they breached. Due to this, and the fact that they have caused innumerable and indeterminable damages, they are using extralegal extortion tactics to defraud my firm and the general public.
Any company who threatens extortion by conspiracy (by sending teams of people to attack us and make false complaints under different identities), deserves to be investigated.
Sincerely,
[redacted]

[redacted], I am very sorry to learn that you were unable to use your reservation. A refund has already been issued for the amount you prepaid online.Regarding your specific concerns about the information provided on our website, here is a link to a copy of your reservation...

receipt:
[redacted] - please also see the attachments I included. The address and phone number for [redacted] is the
same information as what is shown on their own website. The "average shuttle wait time" you referenced from our website is based on information we received from previous customers at that facility, and, as the name implies, it is an average of the wait times they experienced. It is not intended to show that the shuttle runs in that exact increment in of time. As you noted, that particular location offers shuttle service every 30 minutes, which is also shown on our website (and on your receipt). I truly apologize for any misunderstanding; however, I am unable to issue a refund for the alternate parking you used. I do appreciate your taking the time to let us know of your concerns. It is only through feedback like this that we become aware if we are meeting the needs of our customers, and whether our parking partners are also meeting those expectations.  Should you wish to try our service again, I have placed a $10 credit on your account, which you can apply to the prepaid amount on a future reservation.Sincerely,Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

PLEASE SEE BELOW FOR CORRESPONDENCES WITH MR [redacted] ABOUT REFUNDING OUR MONEY. NO WORK HAS BEEN COMPLETED AND HE REFUSES TO GIVE US OUR MONEY BACK.________________________________[redacted]President & CEO[redacted]On Jun 1, 2015, at 5:07 PM, [redacted]> wrote:[redacted],May we please have our money back for the work you did not do?Best,[redacted]On May 19, 2015, at 11:26 AM, [redacted]> wrote:[redacted],May we please have our money back?Best,[redacted]On May 18, 2015, at 10:52 AM, [redacted]> wrote:[redacted],May we please have our money back?Best,[redacted]On May 15, 2015, at 11:19 AM, [redacted]> wrote:[redacted],Can we please have our $1,200 refund for the valuation services you did not provide? I promise that I will go away and stop shaming [redacted] on social media. In fact, I will remove what I have done so far. Failure to return my money will result in more complaints (i.e. Revdex.com) and letters to your associations, [redacted] and the [redacted] about stealing from customers. Have a team here than can help me with all of these efforts.Please just return our money and you won’t hear from me. It’s the right thing to do.Best,[redacted]On May 5, 2015, at 2:35 PM, [redacted]> wrote:[redacted],Your refusal to acknowledge our agreement and refuse refund of our money is inappropriate and unprofessional. If my calls and emails over the last 3 weeks are not getting through to you, I will coming to your office to collect my money directly from you in person. Do I have this address right?[redacted]See you soon.Best,________________________________[redacted]President & CEO[redacted]Email   [redacted]   [redacted]On May 4, 2015, at 1:56 PM, [redacted]> wrote:[redacted],Do you have an update on our money? Please advise.Best,[redacted]On May 4, 2015, at 8:54 AM, [redacted]> wrote:[redacted],Give us our $1,500 back this week. I’m tired of calling and emailing. Best,[redacted]On Apr 6, 2015, at 2:31 PM, [redacted] wrote:[redacted],Please confirm that you will be refunding the $1,500.Best,[redacted]On Apr 3, 2015, at 9:10 AM, [redacted] wrote:[redacted],I did not get a call back from you last night.Please just execute the refund of $1,500 (2 payments of $750) back to our company. Confirm when complete.Best,[redacted]On Mar 30, 2015, at 9:58 AM, [redacted]> wrote:[redacted],Please call me at your earliest. Thanks you.Best,[redacted]On Mar 25, 2015, at 8:35 AM, [redacted]> wrote:[redacted],Where are you with the valuation update? Best,[redacted]On Mar 9, 2015, at 10:37 AM, [redacted]> wrote:[redacted],I just left you another voicemail and still haven’t heard back from you on the below inquiry about delivery date.  We need to know the status of the valuation update. Please call me.Best,[redacted]On Mar 2, 2015, at 4:09 PM, [redacted] wrote:[redacted],I need some guidance as to when this will be complete. ASAP would be best, but a estimated delivery date (1 week, 2 weeks or 3 weeks) is requested please.  Best,[redacted]On Feb 24, 2015, at 11:15 PM, [redacted]> wrote:I was trying to have the staff login to the QB files to pull some data(which is faster for us). Any chance you could add [redacted]That is the user who needs access.Best,[redacted]FOUNDER[redacted] APCCERTIFIED PUBLIC ACCOUNTANTS & ADVISORS[redacted]Main: [redacted]Direct: ([redacted]Fax: [redacted]Email: [redacted]Web: [redacted]
Blog @[redacted]? Please consider the environment before printing this email-------------------------------DISCLAIMER:Any accounting, business or tax advice contained in this communication,including attachments and enclosures, is not intended as a thorough,in-depth analysis of specific issues, nor a substitute for a formal opinion,nor is it sufficient to avoid tax-related penalties. If desired, [redacted] would be pleased to perform the requisite research and provide youwith a detailed written analysis. Such an engagement may be the subject of aseparate engagement letter that would define the scope and limits of thedesired consultation services.PRIVILEGED AND CONFIDENTIAL:This communication and any accompanying documents are confidential andprivileged. They are intended for the sole use of the addressee. If youreceive this transmission in error, you are advised that any disclosure,copying, distribution, or the taking of any action in reliance upon thiscommunication is strictly prohibited. Moreover, any such disclosure shallnot compromise or waive the attorney-client, accountant-client, or otherprivileges as to this communication or otherwise. If you have received thiscommunication in error, please contact me at the above email address. Thankyou.-----Original Message-----From: [redacted]Sent: Tuesday, February 24, 2015 1:55 PMTo: [redacted]Subject: Re: PSF Valuation Update[redacted],Can you please provide me with an estimate of the timeline for the valuationupdate?I can be available for a call after 12 noon pt most days this week.Best,[redacted]On Feb 16, 2015, at 8:40 AM, [redacted]>wrote:[redacted],See attached for PSF financials and projections.Make note that my management bonus is 25% of distributions above $1.7million. That is why you see higher HR costs towards the end of the year.Best,[redacted]

Hello [redacted]We are very sorry to learn about your experience. Our records show that we did respond to your inquiry yesterday, and a full refund has been issued for the amount you prepaid. Please allow 5-7 business days to see this transaction reflected on your card.We truly appreciate your giving...

us the opportunity to address your concerns, and we will certainly follow up with the parking lot's management regarding this matter. We value your business and hope you will continue using our service in the future.If we may be of further assistance, please let us know.Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

Hello [redacted],We apologize for any misunderstanding. Our records show that Reservation ID [redacted] was submitted through our website on 07/27/2015, and the charge of $24.25 was submitted via [redacted]. If your checking account is tied to your [redacted] account, you may wish to contact [redacted] directly...

to determine why the payment was taken from that account instead of from any balance you may have had on your [redacted] account. We do not have access to any of that information here, as it is confidential between you and [redacted].If you wish to cancel your reservation, we will be happy to issue a full refund, which will be returned to the original method of payment. Please let us know if that is what you would like to do.Sincerely,[redacted]Senior Customer Service Agent[redacted]Reservations.com, Inc.

Hello [redacted]
As previously indicated, we are not able to issue any other refund above the amount you paid for the reservation itself. That refund was already issued on 06/02/2016. In addition, we added a credit of $25 to your AirportParkingReservations.com account, which is the approximate difference in cost for you to use the alternate parking location. This credit does not expire and can be applied to a future reservation made through our website. We do have several other parking options listed in that area, but you may also apply the credit to a reservation made for a different airport, if you'd like. 
We are terribly sorry for any inconvenience caused by this situation, but at this time, we are not able to issue any additional monetary compensation.
Sincerely,
Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

Hello,Thank you for sending this reminder. However, our records indicate the following response was sent on 12/08/2014:Hello [redacted],I am very sorry to learn that you were unable to use your reservation. We are a reservation service for many different parking facilities at airports across the...

country. Each lot's management is responsible for monitoring their own inventory levels and for entering blackout dates, as needed. Unfortunately, [redacted] did not do so in this instance. We will certainly follow up with the lot's management regarding this matter.Please be assured that the original payment amount of $14.95 has already been refunded to your card. Although we are unable to issue any additional refund, we placed a credit of $25.00 on your AirportParkingReservations.com, which you can apply to the deposit amount on a future reservation made through our website.We apologize for any inconvenience caused by this regrettable situation. We value your business and hope that we can provide you with an excellent parking experience in the future.Sincerely,[redacted]
[redacted]AirportParkingReservations.com, Inc.Upon receiving a Second Notice on 12/15/2014 regarding this complaint, the online status indicated that "The Revdex.com is reviewing your message" and that "There is nothing for you to do on this complaint right now" (see attached). If my original response was not attached to this complaint, please accept the above text as our official response and let me know if any additional action is required at this time.Sincerely,[redacted]AirportParkingReservations.com, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This response is inadequate. First of all, it was not a problem of my being "unable to use" my reservation. The reservation was not honored at the site. I really don't care how many parking lots you partner with, or how well they manage their inventory. I only care that I was not provided with the service that was promised. After that, I was not able to get a response from your company, despite trying through your website and your phone number. A $25 credit to be used at a business that is so unreliable is absolutely worthless. Since I had to pay for valet parking, you still owe me a refund for that cost. If you are "unable" to pay that, you should just close your business.
Because of your company's failure to provide a promised service I was forced to pay an additional $49.54 I expect to be fully reimbursed.
Sincerely, [redacted]

[redacted], I am very sorry to learn that you were unable to use your reservation. A refund has already been issued for the amount you prepaid online.Regarding your specific concerns about the information provided on our website, here is a link to a copy of your reservation receipt:...


[redacted] - please also see the attachments I included. The address and phone number for [redacted] is the
same information as what is shown on their own website. The "average shuttle wait time" you referenced from our website is based on information we received from previous customers at that facility, and, as the name implies, it is an average of the wait times they experienced. It is not intended to show that the shuttle runs in that exact increment in of time. As you noted, that particular location offers shuttle service every 30 minutes, which is also shown on our website (and on your receipt). I truly apologize for any misunderstanding; however, I am unable to issue a refund for the alternate parking you used. I do appreciate your taking the time to let us know of your concerns. It is only through feedback like this that we become aware if we are meeting the needs of our customers, and whether our parking partners are also meeting those expectations.  Should you wish to try our service again, I have placed a $10 credit on your account, which you can apply to the prepaid amount on a future reservation.Sincerely,Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

Hello [redacted]We are sorry to learn that you were not able to use your recent reservation. When you submitted your reservation online on 05/14/2017, you should have received a copy of the receipt on-screen and also at your email address. We confirmed that we do have you correct email address on file,...

so we are not sure why you did not receive that copy.Due to the circumstances, we have issued a full refund of the prepaid amount. You should see this transaction reflected on your card within the next few days.We apologize for any inconvenience caused by this situation, and we appreciate your giving us the opportunity to address your concerns. We value your patronage and hope you will consider using our service again in the future.Sincerely,Cathy Y[redacted]Customer Service ManagerAirportParkingReservations.com

Hello [redacted]
Thank you for getting in touch. It appears as though there was a misunderstanding between the total that was displayed on the checkout page and the breakdown of the payment amounts. Your reservation was requested for the dates of 09/24/2016 at 11:00 AM to 10/01/2016 at 5:00...

PM, which is considered an 8-day stay. The rate at [redacted] Airport Parking is $9.95 per day, and the total for your stay was quoted as $98.13, including taxes and fees. You prepaid $14.95 of that amount, which left a balance ("Pay at Lot" amount) of $83.18 due at the lot. This information was displayed on the checkout page before you entered your payment information, and is the same as what was listed on the reservation confirmation page.We are very sorry for any confusion regarding your reservation, but the billing was correct for the dates and times you entered.  Our records indicate that you requested a cancellation of your reservation 09/23/2016, and a full refund of the prepaid amount has already been issued to your card. No additional refund is due at this time.
We do appreciate your bringing this matter to our attention, and hope you will consider using our service again in the future.
Sincerely,
Cathy Y[redacted]Senior Customer Service AgentAirportParkingReservations.com

PLEASE SEE BELOW FOR CORRESPONDENCES WITH MR [redacted] ABOUT REFUNDING OUR MONEY. NO WORK HAS BEEN COMPLETED AND HE REFUSES TO GIVE US OUR MONEY BACK.
________________________________[redacted]President & CEO[redacted]
On Jun 1, 2015, at 5:07 PM, [redacted]> wrote:
[redacted],
May we please have our money back for the work you did not do?
Best,
[redacted]
On May 19, 2015, at 11:26 AM, [redacted]> wrote:
[redacted],
May we please have our money back?
Best,
[redacted]
On May 18, 2015, at 10:52 AM, [redacted]> wrote:
[redacted],
May we please have our money back?
Best,
[redacted]
On May 15, 2015, at 11:19 AM, [redacted]> wrote:
[redacted],
Can we please have our $1,200 refund for the valuation services you did not provide? 
I promise that I will go away and stop shaming [redacted] on social media. In fact, I will remove what I have done so far. Failure to return my money will result in more complaints (i.e. Revdex.com) and letters to your associations, [redacted] and the [redacted] about stealing from customers. Have a team here than can help me with all of these efforts.
Please just return our money and you won’t hear from me. It’s the right thing to do.
Best,
[redacted]
On May 5, 2015, at 2:35 PM, [redacted]> wrote:
[redacted],
Your refusal to acknowledge our agreement and refuse refund of our money is inappropriate and unprofessional. 
If my calls and emails over the last 3 weeks are not getting through to you, I will coming to your office to collect my money directly from you in person. 
Do I have this address right?
[redacted]
See you soon.
Best,
________________________________[redacted]President & CEO[redacted]
Email   [redacted]   [redacted]
On May 4, 2015, at 1:56 PM, [redacted]> wrote:
[redacted],Do you have an update on our money? Please advise.Best,[redacted]On May 4, 2015, at 8:54 AM, [redacted]> wrote:[redacted],Give us our $1,500 back this week. I’m tired of calling and emailing. Best,[redacted]On Apr 6, 2015, at 2:31 PM, [redacted] wrote:[redacted],Please confirm that you will be refunding the $1,500.Best,[redacted]On Apr 3, 2015, at 9:10 AM, [redacted] wrote:[redacted],I did not get a call back from you last night.Please just execute the refund of $1,500 (2 payments of $750) back to our company. Confirm when complete.Best,[redacted]On Mar 30, 2015, at 9:58 AM, [redacted]> wrote:[redacted],Please call me at your earliest. Thanks you.Best,[redacted]On Mar 25, 2015, at 8:35 AM, [redacted]> wrote:[redacted],Where are you with the valuation update? Best,[redacted]On Mar 9, 2015, at 10:37 AM, [redacted]> wrote:[redacted],I just left you another voicemail and still haven’t heard back from you on the below inquiry about delivery date.  We need to know the status of the valuation update. Please call me.Best,[redacted]On Mar 2, 2015, at 4:09 PM, [redacted] wrote:[redacted],I need some guidance as to when this will be complete. ASAP would be best, but a estimated delivery date (1 week, 2 weeks or 3 weeks) is requested please.  Best,[redacted]On Feb 24, 2015, at 11:15 PM, [redacted]> wrote:I was trying to have the staff login to the QB files to pull some data(which is faster for us). Any chance you could add [redacted]That is the user who needs access.Best,[redacted]FOUNDER[redacted] APCCERTIFIED PUBLIC ACCOUNTANTS & ADVISORS[redacted]Main: [redacted]Direct: ([redacted]Fax: [redacted]Email: [redacted]Web: [redacted]
Blog @[redacted]? Please consider the environment before printing this email-------------------------------DISCLAIMER:Any accounting, business or tax advice contained in this communication,including attachments and enclosures, is not intended as a thorough,in-depth analysis of specific issues, nor a substitute for a formal opinion,nor is it sufficient to avoid tax-related penalties. If desired, [redacted] would be pleased to perform the requisite research and provide youwith a detailed written analysis. Such an engagement may be the subject of aseparate engagement letter that would define the scope and limits of thedesired consultation services.PRIVILEGED AND CONFIDENTIAL:This communication and any accompanying documents are confidential andprivileged. They are intended for the sole use of the addressee. If youreceive this transmission in error, you are advised that any disclosure,copying, distribution, or the taking of any action in reliance upon thiscommunication is strictly prohibited. Moreover, any such disclosure shallnot compromise or waive the attorney-client, accountant-client, or otherprivileges as to this communication or otherwise. If you have received thiscommunication in error, please contact me at the above email address. Thankyou.-----Original Message-----From: [redacted]Sent: Tuesday, February 24, 2015 1:55 PMTo: [redacted]Subject: Re: PSF Valuation Update[redacted],Can you please provide me with an estimate of the timeline for the valuationupdate?I can be available for a call after 12 noon pt most days this week.Best,[redacted]On Feb 16, 2015, at 8:40 AM, [redacted]>wrote:[redacted],See attached for PSF financials and projections.Make note that my management bonus is 25% of distributions above $1.7million. That is why you see higher HR costs towards the end of the year.Best,[redacted]

Hello [redacted]We are sorry to learn of your recent situation. In order to receive credit for the prepaid amount, it is necessary to present a copy of the reservation confirmation to the cashier or lot attendant as proof of your payment. When you submitted your reservation on 05/11/2017, you should...

have received a copy of the reservation on your screen and also at your email address. We confirmed that we do have your correct email address on file so we are not sure why you did not receive that copy.We are pleased that the lot was able to accommodate your vehicle. Due to the circumstances, we have issued a refund of the prepaid amount of $39.13. You should see this transaction reflected on your card within the next few days.We apologize for any inconvenience caused by this situation, and we appreciate your giving us the opportunity to address your concerns. We value your business, and we hope you will consider using our service again in the the future.Sincerely,Cathy Y[redacted]Customer Service ManagerAirportParkingReservations.com

To Whom it May Concern,Our business obtained the services of [redacted] for a valuation. We pre paid a sum equal to $1,500.00 for these services. [redacted] failed to deliver on time, [redacted] was asked repeatedly for a completed valuation and months went by without any deliverables. After months...

of no action we requested a refund of the pre paid amount that was paid to [redacted] for the valuation, to this date we have not received a refund for those services that were never delivered.If you wish to contact me, you can reach me at [redacted]Thanks,[redacted] Project Manager[redacted]

Complaint: [redacted]
I am rejecting this response because:It is not an accurate representation of the facts. The lack of presented information precluded us from completing the work.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The information provided in the message is incorrect.
Sincerely,
[redacted]

Review: I contracted with AirportParkingReservations.com for parking near [redacted] airport. I paid the deposit. I received a confirmation. However, when my daughter tried to park, she was denied parking even with her reservation. She was told the lot was full. She then had to go to the airport and park. She was stressed that she would miss her flight. Also, she has to pay much more than the agreed price. I relied on the agreement, and AirportParkingReservations, broke that agreement. I requested compensation for the additional cost of parking and asked for a refund of my deposit. They returned my deposit, but did not compensate me for the additional cost, or for the stress it caused us. I asked for $88.50, but only received $8.50. They also blamed the situation on the parking location company.

Product_Or_Service: Airport parking

Account_Number: XXXXXXXDesired Settlement: I would like AirportParkingReservations.com to deposit into my [redacted] account the additional $80.00 that I requested to cover to cost of parking and for the stress it caused us. I would also like them to take responsibility for their error and not try to blame it on the place where they have contracted for space.

Consumer

Response:

Consumer indicated they have not heard from the company

Business

Response:

October 31, 13

In reply to: Revdex.com Complaint ID [redacted]

Dear Ms. [redacted],

I am writing in response to Complaint #[redacted], filed with the Revdex.com on March 30 of this year. First, I deeply apologize for the inexcusable delay in our response. It was the result of a series of communications failures that were unique to this matter, the causes of which are being addressed internally in order to prevent such issues in the future.

To address the substance of the complaint, I’m very sorry your daughter was turned away from a parking facility for which she held a reservation through our company. As our Customer Service team explained, we neither own nor operate the parking facilities available for reservation on our site, but it is clear the lot in question ([redacted] Parking) did not honor their agreement to accept all reservations made through AirportParkingReservations.com. After refunding the Deposit amount ($8.50,) our Customer Service Department contacted the parking facility to request that they provide a refund as a result of their failure to honor that agreement, but we did not receive a response. In that circumstance, we should have credited your account the balance of $80 according to our policy, and I sincerely apologize that that wasn’t done.

In light of the time between the complaint and our response, we have made an exception to our policies and issued a refund of the balance requested, $80, which was sent by check today. (We no longer have access to your [redacted] account information, so we apologize for not being able to process the refund directly to that account.) Please allow up to 2 weeks for the check to arrive.

We hope this is a satisfactory resolution, again offer our earnest apologies for the poor service you experienced, and thank you and the Revdex.com for helping to resolve this issue.

Sincerely,

Community Manager

AirportParkingReservations.com