Worst experience in my life and never again! Snakes in the grass and will do anyone wrong just to cover their butts like the entire timber top incident they are responsable for but are trying to cover up. I work here for 7 years and the only good thing is I got a paycheck so I stuck it out for my daughters sake. Just don't and run, circus is a better place to work of live than here!
Revdex.com Case # [redacted] Submitted by: [redacted] AIY Response: In her complaint, Ms [redacted] discusses repair issues with her unit and requests compensation The regional manager has spoken to Ms [redacted] with regards to her complaint and they reached an agreement We are providing her with the following: $rent concession, $for damage to furniture in the unit, and we are scheduling a deep cleaning of her apartment and also getting her carpets scrubbed We apologize for the inconvenience this situation has caused her and her daughter We appreciate having them as tenants with us and we encourage Ms [redacted] to contact the property office if she has any other questions or concerns
Revdex.com Case # [redacted] Submitted by: [redacted] AIY Response: In her complaint, MsB [redacted] requests reimbursement of her application fees AIY screens all potential residents to ensure they meet the necessary criteria as part of the application process That screening process consists of various aspects, including background checks, credit inquiry, and civil search, among others These facts are communicated to all potential tenants We also communicate that the application fee is non-refundable, as those costs help cover AIY’s cost to run the various screening checks and searches The application form specifically notes the application fee is non-refundable as well, which MsB [redacted] signed Unfortunately, MsB [redacted] did not meet several aspects of the screening process and, as a result, both applicants were denied We understand that she is frustrated, but we do communicate the application process upfront in an attempt to avoid such outcomes
AIY Response: In his complaint, [redacted] notes the time it took AIY to address his maintenance requests for leaking that was occurring in his unit as a result of needed roof repairs Regarding the first leak in the summer of 2014, the property was in the process of transitioning maintenance managers That transition, along with the time needed to obtain approvals and schedule a roofer, resulted in the repair taking nearly three months, as [redacted] notes We did provide [redacted] with $rental concession towards his September rent as a result of these delays The second leak was reported in early January Due to the severity of the weather this past winter, as well as the heavy rains in the spring, the needed roof repair work could not be performed during this time Our records indicate it was completed in June As a result of this extended inconvenience, AIY has made the decision to reimburse [redacted] for his final month’s rent, as was requested in his complaint AIY apologizes to [redacted] for the delays and the inconveniences they caused him and his roommate While some of the delays were out of our control, we understand his frustrations and provided the above noted rental concessions in response
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In the complaint, Ms [redacted] notes water backup issues in her unit Per review of our system and discussions with maintenance, the first call came in on 5/20/through our maintenance line Maintenance went to her unit that same day They were not able to fully address the drain so they turned off the water to prevent further overflow and extracted the existing water The next morning (5/21/18), the maintenance manager onsite had the drain snaked and had a third party vendor extract the carpet and also install a fan to dry the carpet The following day, 5/22/18, Ms [redacted] contacted the property office stating that the carpet was still damp and had an odor There was no mention during this call about any further backup issues The maintenance manager noted that there was no power to continue running the fan On 5/24/18, Ms [redacted] again called the office regarding her sink backing up The regional maintenance manager was informed and he contacted a third party vendor to come out to snake the drain He also contacted our carpet cleaning vendor to extract the carpet and apply an anti-microbial agent When the maintenance manager went to her apartment, he noted the lack of power for running the fan, as well as a smell inside the apartment that was from food in the refrigerator (not the carpet) It appears Ms [redacted] ’s power had been turned off by the utility company A cord was then run from the hallway to allow the dehumidifier and fans to continue running in the apartment The padding and carpet were to be reset over the weekend, however, the carpet was still damp This work was rescheduled and completed on 5/29/ The power was still out in her apartment We apologize for the inconvenience caused to Ms [redacted] over this backup situation We attempted to remediate the situation immediately, and we are committed to doing so, however, the lack of power in her apartment did slow the process of drying out her carpet so we could complete our work If Ms [redacted] has any further questions or concerns, we ask her to please contact the property office and they can assist her
(The following was copy/paste by Revdex.com staff - ***)***Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: In his complaint, Mr [redacted] makes note of a leak in his unit and damage it has caused The leak was caused by a crack in the kitchen stack, which has been repaired Further, all drywall and painting associated with the leak has also been repaired With respect to the carpeting, our vendor came out to clean the carpet itself, however the underlying padding needed to be replaced The new padding is scheduled to be installed on Tuesday, October 3rd Property management staff have been in communications with Mr [redacted] regarding the situation We do apologize for the inconvenience caused by this issue and we appreciate his patience while working through the repairs, which should be completed tomorrow, October 3rd If he has any further questions or concerns, we encourage Mr [redacted] to continue working with the property office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied with there work they did not check back with me to see that, yes they came out but they half did the job all they did was painted and patch over the areas the problem is not fixed meaning soon as the unit above us leak again it's coming back through, on top of them half doing the job maintenance did not treat the black mold area that they want to deny is black mold, and they didn't even paint the wall the same color and it's half way painted a job that a child could have painted that's how bad it isAt this time I'm taking legal actions to help get this problem solvedSoI I'm not happy with what they so call fixing the issue
Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: [redacted] was charged for the pest issue by the previous property manager When AIY took ownership of [redacted] (in April 2015), this amount was included in the inherited balance The property manager did discuss with [redacted] the importance of working to pay that amount down as soon as possible, as it would be part of her overall outstanding balance [redacted] will continue to receive “balance due” notices each month until the full balance is paid off AIY posts “balance due” notices for anyone carrying a balance These are different than an eviction notice That said, the property manager noted that the eviction notice in May was an error as we did not initially receive her payment We were ultimately able to recover her May payment, which had been received by the previous management company The property manager did apologize for the eviction notice being sent to [redacted] in error With respect to the recurring late fees, she has only received one late fee to date, per review of her ledger AIY appreciates [redacted] paying her monthly rent on time each month and encourage her to payoff this remaining pest charge as quickly as she can to avoid receiving “balance due” notices If she has any further questions, she is encouraged to continue working with the property office
(The following was copy/paste by Revdex.com staff - ***)***Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response:In her complaint, Ms [redacted] is requesting a correction on her balance owedAIY requires day notice prior to move-out to avoid a lease auto-renewing for another month term.Ms*** lease term was set to expire on 4/30/17, therefore she would have needed toprovide her notice to vacate by 3/1/Unfortunately, Ms [redacted] notice to vacate letterwas dated 3/23/17, thereby auto-renewing her for another month term (5/1/17-4/30/18)This language is clearly stated in the lease agreement signed by Ms***Shethen attempted to provide notice to vacate again with a letter dated 6/30/17, as well asreturn her keys, however, she was still in the midst of her auto-renewed month leaserunning through 4/30/Upon realizing she had vacated her unit, she was mailed astatement with her current balance that included any move-out chargesTo her point, shewas initially charged $for the refrigerator as part of her move-out chargesThat wasan error, and has subsequently been removed from her outstanding balance and she wasissued a revised statementShe is, however, still responsible for the remaining months ofrental obligation until her lease term ends (or the unit is re-rented, whichever comes first)
Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: In his complaint, Mr [redacted] notes that he has not received a spare set of keys for his apartment We apologize for this situation, as it appears to have been a miscommunication in the property office We did not have the keys made when Mr [redacted] arrived to pick them up However, maintenance was immediately contacted after he left the office to make the second set of keys They were done and returned to the office that same day Subsequently, when Mr [redacted] called, he spoke with the office assistant, who was unaware that they were available We have contacted Mr [redacted] to apologize for the miscommunication and to let him know the keys are ready for pick up If he has not already received them, he should contact the property office We appreciate having him and his fiancé as tenants with us and if they have any other questions or concerns during their lease, they should contact the property office and they will be happy to assist them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The noise in the apartment caused by the "heating" system and the odors of [redacted] and cigarette smoke has caused medical issues for myselfI have seen notes placed around the building asking tenants to refrain from stealing packages, but to no availI cannot wait for management to "ask people to stop smoking"It is illegal in the state of Ohio and I refuse to lose my job because as my experiences have shown in the building, management has down nothing to better our lives in this complexI have notified my employers at the Cleveland Clinic about my concerns and they also agreed I should move, in fear of losing my job over a positive drug test from second hand smoke because the tenants of [redacted] will never stop! I have severe insomnia and have trouble performing at work at my optimal as well as in my personal lifeI am in need of medication in order to sleep nowI need to end my lease and due to the issues I have experiences I believe I should be able to end my lease with no penalty, including the cost of paying months rentIt is my opinion as well as my doctor's opinion AND my employer that it is necessary for my health to move Regards, *** [redacted]
(The following was copy/paste by Revdex.com staff - ***)***In the complaint, Ms [redacted] is requesting compensation for receiving a late feeAs she points out in her complaint, she attempted to make payment on Saturday, 12/2/Per her lease agreement, rent is due on the first of each month and a late fee is assessed starting the next dayTherefore, the late fee is validIt appears Google did reflect incorrect business hours for our corporate office, which has been correctedThat said, she would have needed to make payment on Friday, 12/1/to avoid late feesFurther, the property office issues a monthly newsletter to all residents that states the corporate office hours of operationUnfortunately, we are unable to refund any late fees regarding this matterIf she has any other questions, we encourage her to contact the property office and they will be able to assist her
Revdex.com Case [redacted] Submitted by: [redacted] AIY Response: In her complaint, [redacted] notes several maintenance issues with her unit Per discussion with the property manager, AIY has taken steps to address the issues noted The property manager personally inspected the unit with a member of maintenance and she noted a crack in the dining room wall, as well as the hole in the bedroom closet A work order was in our system on 6/20/to address the leak and any resulting damage According to our records, the leak was resolved on 6/22/ A third party cleaning service was sent to the unit on 6/23/to further treat the noted areas On 6/24/15, a drywall contractor was scheduled to patch the areas in the dining room and bedroom closet Regarding the comments of mold, the property manager spoke with the tenant on this, as well as reviewed the report from the City Mold was not mentioned on the report, however, she did ask the cleaning service to treat the area, as noted above The property manager noted that [redacted] said she was satisfied with the work being completed on her unit That said, AIY apologizes to [redacted] for the inconvenience We have recently taken steps to strengthen the maintenance area to address resident issues in a more comprehensive and timely manner We encourage [redacted] to reach out to the property office should she experience any other issues or concerns, as we do take them seriously
Revdex.com Case [redacted] Submitted by: [redacted] ***AIY FollResponse:AIY has reached out to [redacted] several times to initiate a discussion on developing a payment plan on her outstanding balance, but she has not responded in a constructive manner It is important that *** [redacted] work with us to develop a payment plan Once a plan is put in place, and [redacted] shows a good faith effort to pay it down in accordance with that plan, she will no longer receive eviction notices Until such a plan is put in place (and acted upon accordingly), she will continue to receive eviction notices because of her outstanding balance due to AIY Regarding eviction notices, the ones she received in April and May were errors on our part, which we do apologize for They were the result of transferring ownership of the property However, the other notice posted on her door was a high balance eviction (day) notice Again, without a payment plan in place that works for both sides (and agreed upon monies paid towards this outstanding balance), she will continue to receive these notices This is a legitimate outstanding balance that must be repaid We encourage her to contact the property office to put such a plan in place
This business response was received by Revdex.com via email.Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: In his complaint, [redacted] notes an issue with his account balance and requests a credit Per review of his account, on 8/2/17, [redacted] was given a $credit on his account due to the incorrect rental rate being loaded in the system The system has been updated with the correct amount We appreciate having [redacted] as a resident with us and we apologize for the oversight If he has any further questions on his account balance, or in general, he is encouraged to continue working with the property office
(The following was copy/paste by Revdex.com staff - LST)***Revdex.com Case # [redacted] Submitted by: B [redacted] AIY Response: In her complaint, Ms [redacted] has several concerns with her lease After reviewing her original lease, signed August 31, 2015, the property manager informed Ms [redacted] that she did not have a month leasePer her lease, her lease term was monthsThere was also no 13th month addendum signed, which is required in order to be eligible for that special The property manager informed Ms [redacted] that if she had other documentation that the office did not have, she could bring it in for further review, however, our 13th month addendum does state that in order to be eligible, "tenant has paid all rent and any other sums due in full by the due date set forth in the lease agreement..." That said, in July 2016, the tenant made her rent payment on July 5, four days after the due date of July 1st, which would have disqualified the tenant from the 13th month free, as wellThis was also explained to Ms [redacted] With regard to the notice to vacate, the property manager spoke with the leasing agent mentioned in the complaint, however she has no recollection nor emails from Ms [redacted] regarding the notice to vacate that Ms [redacted] stated she sent the office in June The property manager told Ms [redacted] that if she has a hard copy of what she emailed back in June, then the office would be happy to review We also gave her a few other ways she may want to go about trying to locate the notice to vacate that could show the date it was sent The office is dedicated to helping Ms [redacted] resolve these issues, however, proper documentation must be provided If Ms [redacted] locates this information, or if she has any other questions or concerns, she is encouraged to contact the property office and they will be happy to assist her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The refrigerator smells of strong mildew! The stove is scratched and worn terribly and the dishwasher does not clean properly! I hand washed the dishes prior to placing them inside the dish washerI shouldn't have to do that! I've had problems from day one getting management to respond to ALL maintenance request! I want these items replaced with not so damaged appliances
(The following was copy/paste by Revdex.com staff - LST)***In the complaint, MsR [redacted] has concerns regarding her lease On 1/31/18, she stopped in the property office to renew her lease agreement While discussing the renewal, it was learned that MsR [redacted] ’s adult daughter lived with her in the apartment and needed to be added to the lease Upon learning this, the office informed MsR [redacted] that her daughter would need to complete an application The office had MsR [redacted] sign the lease renewal to ensure it was completed on time, while her daughter’s application was processed Her daughter’s application was not approved, however, due to the length of time MsR [redacted] had been a resident, management allowed her daughter to be on the lease On 2/12/18, the property manager spoke with MsR [redacted] , as she had some questions on the renewal addendum She met with the property manager that evening for about minutes so the property manager could go over her questions and break down her charges so she completely understood the paperwork and rental amounts The next day, 2/13/18, both MsR [redacted] and her daughter had an appointment at 12:to add her daughter to the lease The appointment right before their appointment ran over The property manager apologized for the delay and thanked them for their patience MsR [redacted] ’s daughter became upset, and her frustrations continued even after their appointment began The agent, property manager, and the regional manager that happened to be onsite at the time, all attempted to answer the questions asked by MsR [redacted] and her daughter Her daughter ultimately decided not to be added to the lease As a result, the regional manager then sat with MsR [redacted] for minutes in answering all of her questions It was explained to MsR [redacted] that since her daughter did not wish to sign the lease, she could not reside in the unit longer than days per year MsR [redacted] was not satisfied with the information provided to her The regional manager, property manager, and leasing agent all attempted to explain to MsR [redacted] her new rental amount, as well as the illegal occupant policy The office believed that when she left on 2/13/that they had resolved all of her questions and concerns In light of this complaint, the property manager is more than happy to have another conversation with MsR [redacted] to ensure she addresses any further questions or concerns she may still have The property manager is available daily from 2pm-4pm for appointments We thank MsR [redacted] for being a resident with us and we look forward to answering any remaining questions she has regarding her lease
Revdex.com Case # [redacted] Submitted by: [redacted] AIY Response: In her complaint, Ms [redacted] discusses repair issues with her unit and requests compensation The regional manager has spoken to Ms [redacted] with regards to her complaint and they reached an agreement We are providing her with the following: $rent concession, $for damage to furniture in the unit, and we are scheduling a deep cleaning of her apartment and also getting her carpets scrubbed We apologize for the inconvenience this situation has caused her and her daughter We appreciate having them as tenants with us and we encourage Ms [redacted] to contact the property office if she has any other questions or concerns
Revdex.com Case # [redacted] Submitted by: [redacted] AIY Response: In her complaint, MsB [redacted] requests reimbursement of her application fees AIY screens all potential residents to ensure they meet the necessary criteria as part of the application process That screening process consists of various aspects, including background checks, credit inquiry, and civil search, among others These facts are communicated to all potential tenants We also communicate that the application fee is non-refundable, as those costs help cover AIY’s cost to run the various screening checks and searches The application form specifically notes the application fee is non-refundable as well, which MsB [redacted] signed Unfortunately, MsB [redacted] did not meet several aspects of the screening process and, as a result, both applicants were denied We understand that she is frustrated, but we do communicate the application process upfront in an attempt to avoid such outcomes
What a joke! If they screened well enough they would know not to rent to gangbangers in my community!
AIY Response: In his complaint, [redacted] notes the time it took AIY to address his maintenance requests for leaking that was occurring in his unit as a result of needed roof repairs Regarding the first leak in the summer of 2014, the property was in the process of transitioning maintenance managers That transition, along with the time needed to obtain approvals and schedule a roofer, resulted in the repair taking nearly three months, as [redacted] notes We did provide [redacted] with $rental concession towards his September rent as a result of these delays The second leak was reported in early January Due to the severity of the weather this past winter, as well as the heavy rains in the spring, the needed roof repair work could not be performed during this time Our records indicate it was completed in June As a result of this extended inconvenience, AIY has made the decision to reimburse [redacted] for his final month’s rent, as was requested in his complaint AIY apologizes to [redacted] for the delays and the inconveniences they caused him and his roommate While some of the delays were out of our control, we understand his frustrations and provided the above noted rental concessions in response
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In the complaint, Ms [redacted] notes water backup issues in her unit Per review of our system and discussions with maintenance, the first call came in on 5/20/through our maintenance line Maintenance went to her unit that same day They were not able to fully address the drain so they turned off the water to prevent further overflow and extracted the existing water The next morning (5/21/18), the maintenance manager onsite had the drain snaked and had a third party vendor extract the carpet and also install a fan to dry the carpet The following day, 5/22/18, Ms [redacted] contacted the property office stating that the carpet was still damp and had an odor There was no mention during this call about any further backup issues The maintenance manager noted that there was no power to continue running the fan On 5/24/18, Ms [redacted] again called the office regarding her sink backing up The regional maintenance manager was informed and he contacted a third party vendor to come out to snake the drain He also contacted our carpet cleaning vendor to extract the carpet and apply an anti-microbial agent When the maintenance manager went to her apartment, he noted the lack of power for running the fan, as well as a smell inside the apartment that was from food in the refrigerator (not the carpet) It appears Ms [redacted] ’s power had been turned off by the utility company A cord was then run from the hallway to allow the dehumidifier and fans to continue running in the apartment The padding and carpet were to be reset over the weekend, however, the carpet was still damp This work was rescheduled and completed on 5/29/ The power was still out in her apartment We apologize for the inconvenience caused to Ms [redacted] over this backup situation We attempted to remediate the situation immediately, and we are committed to doing so, however, the lack of power in her apartment did slow the process of drying out her carpet so we could complete our work If Ms [redacted] has any further questions or concerns, we ask her to please contact the property office and they can assist her
(The following was copy/paste by Revdex.com staff - ***)***Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: In his complaint, Mr [redacted] makes note of a leak in his unit and damage it has caused The leak was caused by a crack in the kitchen stack, which has been repaired Further, all drywall and painting associated with the leak has also been repaired With respect to the carpeting, our vendor came out to clean the carpet itself, however the underlying padding needed to be replaced The new padding is scheduled to be installed on Tuesday, October 3rd Property management staff have been in communications with Mr [redacted] regarding the situation We do apologize for the inconvenience caused by this issue and we appreciate his patience while working through the repairs, which should be completed tomorrow, October 3rd If he has any further questions or concerns, we encourage Mr [redacted] to continue working with the property office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied with there work they did not check back with me to see that, yes they came out but they half did the job all they did was painted and patch over the areas the problem is not fixed meaning soon as the unit above us leak again it's coming back through, on top of them half doing the job maintenance did not treat the black mold area that they want to deny is black mold, and they didn't even paint the wall the same color and it's half way painted a job that a child could have painted that's how bad it isAt this time I'm taking legal actions to help get this problem solvedSoI I'm not happy with what they so call fixing the issue
Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: [redacted] was charged for the pest issue by the previous property manager When AIY took ownership of [redacted] (in April 2015), this amount was included in the inherited balance The property manager did discuss with [redacted] the importance of working to pay that amount down as soon as possible, as it would be part of her overall outstanding balance [redacted] will continue to receive “balance due” notices each month until the full balance is paid off AIY posts “balance due” notices for anyone carrying a balance These are different than an eviction notice That said, the property manager noted that the eviction notice in May was an error as we did not initially receive her payment We were ultimately able to recover her May payment, which had been received by the previous management company The property manager did apologize for the eviction notice being sent to [redacted] in error With respect to the recurring late fees, she has only received one late fee to date, per review of her ledger AIY appreciates [redacted] paying her monthly rent on time each month and encourage her to payoff this remaining pest charge as quickly as she can to avoid receiving “balance due” notices If she has any further questions, she is encouraged to continue working with the property office
(The following was copy/paste by Revdex.com staff - ***)***Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response:In her complaint, Ms [redacted] is requesting a correction on her balance owedAIY requires day notice prior to move-out to avoid a lease auto-renewing for another month term.Ms*** lease term was set to expire on 4/30/17, therefore she would have needed toprovide her notice to vacate by 3/1/Unfortunately, Ms [redacted] notice to vacate letterwas dated 3/23/17, thereby auto-renewing her for another month term (5/1/17-4/30/18)This language is clearly stated in the lease agreement signed by Ms***Shethen attempted to provide notice to vacate again with a letter dated 6/30/17, as well asreturn her keys, however, she was still in the midst of her auto-renewed month leaserunning through 4/30/Upon realizing she had vacated her unit, she was mailed astatement with her current balance that included any move-out chargesTo her point, shewas initially charged $for the refrigerator as part of her move-out chargesThat wasan error, and has subsequently been removed from her outstanding balance and she wasissued a revised statementShe is, however, still responsible for the remaining months ofrental obligation until her lease term ends (or the unit is re-rented, whichever comes first)
Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: In his complaint, Mr [redacted] notes that he has not received a spare set of keys for his apartment We apologize for this situation, as it appears to have been a miscommunication in the property office We did not have the keys made when Mr [redacted] arrived to pick them up However, maintenance was immediately contacted after he left the office to make the second set of keys They were done and returned to the office that same day Subsequently, when Mr [redacted] called, he spoke with the office assistant, who was unaware that they were available We have contacted Mr [redacted] to apologize for the miscommunication and to let him know the keys are ready for pick up If he has not already received them, he should contact the property office We appreciate having him and his fiancé as tenants with us and if they have any other questions or concerns during their lease, they should contact the property office and they will be happy to assist them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The noise in the apartment caused by the "heating" system and the odors of [redacted] and cigarette smoke has caused medical issues for myselfI have seen notes placed around the building asking tenants to refrain from stealing packages, but to no availI cannot wait for management to "ask people to stop smoking"It is illegal in the state of Ohio and I refuse to lose my job because as my experiences have shown in the building, management has down nothing to better our lives in this complexI have notified my employers at the Cleveland Clinic about my concerns and they also agreed I should move, in fear of losing my job over a positive drug test from second hand smoke because the tenants of [redacted] will never stop! I have severe insomnia and have trouble performing at work at my optimal as well as in my personal lifeI am in need of medication in order to sleep nowI need to end my lease and due to the issues I have experiences I believe I should be able to end my lease with no penalty, including the cost of paying months rentIt is my opinion as well as my doctor's opinion AND my employer that it is necessary for my health to move Regards, *** [redacted]
(The following was copy/paste by Revdex.com staff - ***)***In the complaint, Ms [redacted] is requesting compensation for receiving a late feeAs she points out in her complaint, she attempted to make payment on Saturday, 12/2/Per her lease agreement, rent is due on the first of each month and a late fee is assessed starting the next dayTherefore, the late fee is validIt appears Google did reflect incorrect business hours for our corporate office, which has been correctedThat said, she would have needed to make payment on Friday, 12/1/to avoid late feesFurther, the property office issues a monthly newsletter to all residents that states the corporate office hours of operationUnfortunately, we are unable to refund any late fees regarding this matterIf she has any other questions, we encourage her to contact the property office and they will be able to assist her
Revdex.com Case [redacted] Submitted by: [redacted] AIY Response: In her complaint, [redacted] notes several maintenance issues with her unit Per discussion with the property manager, AIY has taken steps to address the issues noted The property manager personally inspected the unit with a member of maintenance and she noted a crack in the dining room wall, as well as the hole in the bedroom closet A work order was in our system on 6/20/to address the leak and any resulting damage According to our records, the leak was resolved on 6/22/ A third party cleaning service was sent to the unit on 6/23/to further treat the noted areas On 6/24/15, a drywall contractor was scheduled to patch the areas in the dining room and bedroom closet Regarding the comments of mold, the property manager spoke with the tenant on this, as well as reviewed the report from the City Mold was not mentioned on the report, however, she did ask the cleaning service to treat the area, as noted above The property manager noted that [redacted] said she was satisfied with the work being completed on her unit That said, AIY apologizes to [redacted] for the inconvenience We have recently taken steps to strengthen the maintenance area to address resident issues in a more comprehensive and timely manner We encourage [redacted] to reach out to the property office should she experience any other issues or concerns, as we do take them seriously
Revdex.com Case [redacted] Submitted by: [redacted] ***AIY FollResponse:AIY has reached out to [redacted] several times to initiate a discussion on developing a payment plan on her outstanding balance, but she has not responded in a constructive manner It is important that *** [redacted] work with us to develop a payment plan Once a plan is put in place, and [redacted] shows a good faith effort to pay it down in accordance with that plan, she will no longer receive eviction notices Until such a plan is put in place (and acted upon accordingly), she will continue to receive eviction notices because of her outstanding balance due to AIY Regarding eviction notices, the ones she received in April and May were errors on our part, which we do apologize for They were the result of transferring ownership of the property However, the other notice posted on her door was a high balance eviction (day) notice Again, without a payment plan in place that works for both sides (and agreed upon monies paid towards this outstanding balance), she will continue to receive these notices This is a legitimate outstanding balance that must be repaid We encourage her to contact the property office to put such a plan in place
This business response was received by Revdex.com via email.Revdex.com Case # [redacted] Submitted by: [redacted] ***AIY Response: In his complaint, [redacted] notes an issue with his account balance and requests a credit Per review of his account, on 8/2/17, [redacted] was given a $credit on his account due to the incorrect rental rate being loaded in the system The system has been updated with the correct amount We appreciate having [redacted] as a resident with us and we apologize for the oversight If he has any further questions on his account balance, or in general, he is encouraged to continue working with the property office
(The following was copy/paste by Revdex.com staff - LST)***Revdex.com Case # [redacted] Submitted by: B [redacted] AIY Response: In her complaint, Ms [redacted] has several concerns with her lease After reviewing her original lease, signed August 31, 2015, the property manager informed Ms [redacted] that she did not have a month leasePer her lease, her lease term was monthsThere was also no 13th month addendum signed, which is required in order to be eligible for that special The property manager informed Ms [redacted] that if she had other documentation that the office did not have, she could bring it in for further review, however, our 13th month addendum does state that in order to be eligible, "tenant has paid all rent and any other sums due in full by the due date set forth in the lease agreement..." That said, in July 2016, the tenant made her rent payment on July 5, four days after the due date of July 1st, which would have disqualified the tenant from the 13th month free, as wellThis was also explained to Ms [redacted] With regard to the notice to vacate, the property manager spoke with the leasing agent mentioned in the complaint, however she has no recollection nor emails from Ms [redacted] regarding the notice to vacate that Ms [redacted] stated she sent the office in June The property manager told Ms [redacted] that if she has a hard copy of what she emailed back in June, then the office would be happy to review We also gave her a few other ways she may want to go about trying to locate the notice to vacate that could show the date it was sent The office is dedicated to helping Ms [redacted] resolve these issues, however, proper documentation must be provided If Ms [redacted] locates this information, or if she has any other questions or concerns, she is encouraged to contact the property office and they will be happy to assist her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The refrigerator smells of strong mildew! The stove is scratched and worn terribly and the dishwasher does not clean properly! I hand washed the dishes prior to placing them inside the dish washerI shouldn't have to do that! I've had problems from day one getting management to respond to ALL maintenance request! I want these items replaced with not so damaged appliances
(The following was copy/paste by Revdex.com staff - LST)***In the complaint, MsR [redacted] has concerns regarding her lease On 1/31/18, she stopped in the property office to renew her lease agreement While discussing the renewal, it was learned that MsR [redacted] ’s adult daughter lived with her in the apartment and needed to be added to the lease Upon learning this, the office informed MsR [redacted] that her daughter would need to complete an application The office had MsR [redacted] sign the lease renewal to ensure it was completed on time, while her daughter’s application was processed Her daughter’s application was not approved, however, due to the length of time MsR [redacted] had been a resident, management allowed her daughter to be on the lease On 2/12/18, the property manager spoke with MsR [redacted] , as she had some questions on the renewal addendum She met with the property manager that evening for about minutes so the property manager could go over her questions and break down her charges so she completely understood the paperwork and rental amounts The next day, 2/13/18, both MsR [redacted] and her daughter had an appointment at 12:to add her daughter to the lease The appointment right before their appointment ran over The property manager apologized for the delay and thanked them for their patience MsR [redacted] ’s daughter became upset, and her frustrations continued even after their appointment began The agent, property manager, and the regional manager that happened to be onsite at the time, all attempted to answer the questions asked by MsR [redacted] and her daughter Her daughter ultimately decided not to be added to the lease As a result, the regional manager then sat with MsR [redacted] for minutes in answering all of her questions It was explained to MsR [redacted] that since her daughter did not wish to sign the lease, she could not reside in the unit longer than days per year MsR [redacted] was not satisfied with the information provided to her The regional manager, property manager, and leasing agent all attempted to explain to MsR [redacted] her new rental amount, as well as the illegal occupant policy The office believed that when she left on 2/13/that they had resolved all of her questions and concerns In light of this complaint, the property manager is more than happy to have another conversation with MsR [redacted] to ensure she addresses any further questions or concerns she may still have The property manager is available daily from 2pm-4pm for appointments We thank MsR [redacted] for being a resident with us and we look forward to answering any remaining questions she has regarding her lease