May 19, 2015 RE: Complaint ID: [redacted] | [redacted] | EOS CCA #: [redacted] Original Creditor: U.S. Department of Education | Creditor...
Account #: [redacted] Dear Revdex.com: We recently received a complaint from this borrower regarding his defaulted student loan with the U.S. Department of Education (ED). The borrower feels that EOS CCA is a student loan scam since he has not heard from us since he made his first payment in April 2015. We regret that the borrower is dissatisfied with the manner in which the account is being administered. We take complaints of this nature very seriously and we have investigated the manner in which the borrower’s account has been handled by our collection representatives. At EOS CCA, we believe in operating within the highest level of professional and ethical standards and each representative is trained to follow all debt collection laws and deal with consumers in a courteous and professional manner. This matter has been reviewed and addressed. Lastly, the borrower’s desired outcome for a cash refund in the amount of $5.00 will not be issued. We again apologize that the borrower was dissatisfied with the manner in which the account was handled. Your account has been moved to one of our Special Assistance Unit Managers. Her name is [redacted] and she can be reached at ###-###-#### ext. [redacted]. She will be happy to work with you to explore what options may be available to resolve your account. The US Department of Education website, www.myeddebt.com , is also a resource that you may utilize to learn more about your loans and the programs that are available to assist you. This response is for your records. A copy of this response will also be sent to our client, the U.S. Department of Education. Sincerely, EOS CCA Consumer Relations Department
October 6, 2016 Re: Revdex.com Complaint #: [redacted] EOS CCA #: [redacted] | [redacted]...
Original Creditor: [redacted] Mobility| Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’ complaint regarding the above referenced account. We have investigated this matter and our findings are set forth below. Our client, [redacted], placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in [redacted]’s system, and as such, our office will not contact Mr. [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you or Mr. [redacted] should have any questions or concerns, please contact our Consumer Relations Department at ###-###-#### for additional assistance. �...⇄ ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
I just called my lawyer and he told me he sent a notorized dispute last month which was June on my behalf for EOS CCA to validated the alleged debt they say I owe. He also disputed the debt with [redacted], May 17, 2017 and with Transunion June 9, 2016.I have not recieved a response from EOS CCA yet with anything through the mail. Send the above information I demanded certified to my address so there will be no question weather I recieved it or not. I have never had [redacted] cell phone service in my life. That's how I know this is a bogus debt placed on my account. That's why I ask for EOS CCA to send me a contract with my signature so my lawyer and I can review the claims of this debt. It's all over the internet how this company buys old debt and illegal put them on people credit report. I have asked for validation of the debt you say I owe not only including itemized statements but a signed contract with my name on it and all the above information I demanded also. You are damaging my credit by putting the fradulent charges on my credit report. It is my right and the law to have a fair an accurate credit report. If these bogus charges are not removed from my report I will be forced to file a lawsuit to clear my credit.
May 18, 2015 Re: Revdex.com Case #: [redacted] | [redacted] EOS CCA #: [redacted] |Original Creditor: National Grid/ Narragansett ...
Creditor Account #: [redacted] Dear Revdex.com: We have reviewed Mr. [redacted]’s concerns regarding the above referenced account that our client, National Grid/Narragansett placed with our agency on 11/18/2014. We would like to advise Mr. [redacted] that the account has been placed into a pending bankruptcy status and all collection activites have ceased on the account. In additon, We have notified the credit bureaus to delete the above referenced account from their records. and will not contact Mr. [redacted] any further. If you have any questions or concerns, please contact my office at ###-###-####, extension [redacted]. Sincerely, EOS CCA Consumer Relations Department
November 23, 2016 Re: Revdex.com complaint #: [redacted] – [redacted] EOS CCA #: [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s rebuttal in regards to our findings for the above referenced account. As previously stated our records indicate, that on 10/24/2016, we received check number [redacted] in the amount of $129.74 from [redacted] with the above referenced account information in the memo line. We were unable to locate any additonal information with this payment and as a result, the account was closed as settled in full and our office has not contacted [redacted] any further regarding this matter. Please be advised that once a balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that the matter is reporting accurately. In addition, EOS CCA does not accept payments in exchange for deletions of the tradelines to the credit bureaus. Providing the payment is not returned for any reason, [redacted]’s account owing to [redacted] is listed on our records with a $0.00 balance. We have documented the account accordingly with this information, and our records indicate that the matter is reporting accurately as settled in full to the credit bureaus. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
January 25, 2016 Re: Case #: [redacted] – [redacted] Dear Revdex.com: After a thorough search of our computer system, we are unable to locate the matter using the name and address provided in the complaint. Please be advised further information is needed so that...
we can locate the matter, such as a full EOS CCA number, client reference number or Social Security number as it appears on the matter so we can address the issues mentioned in [redacted]’s complaint. The requested information above can be sent to the following address. ...⇄ EOS CCA [redacted] ...⇄ [redacted] ...⇄ [redacted] Once the additional information is received, we will be able to locate and assist with this matter. Please provide an accurate mailing address so we can send you a response after completing a thorough investigation. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
September 19, 2016 Re: Complaint #: [redacted] – [redacted] EOS CCA #: [redacted] | US Asset Management Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of Mr. [redacted]’s response to our findings in regards to the complaint listed above. We have investigated the information and our conclusions are set forth below. Our records indicate that in response to the intial Revdex.com complaint #: [redacted], EOS CCA obtained a copy of the itemized statement directly from [redacted], the original creditor on Mr. [redacted]’s account. These statements were then mailed to the address of record on 09/09/2016 via USPS for Mr. [redacted]’s review. This information is considered proper validation showing how and why the balance is due. If Mr. [redacted] has additional information regarding this matter to assist with his dispute of the balance, he may forward it to our office so we may investigate this matter further. The account remains open with our office in a cease communications status and is currently reporting to the credit bureaus as disputed. If you or Mr. [redacted] should have any questions, please contact our Consumer Relations Department at ###-###-#### for additional assistance. Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
May 4, 2016 Re: Complaint #: [redacted]
[redacted] | [redacted] Original Creditor: [redacted]
*...
Dear Revdex.com: [redacted] is in receipt of [redacted] complaint in regards to the above referenced account. [redacted] has investigated the complaint and our conclusions are set forth below. After review of our records, [redacted] has followed all laws and regulations in accordance with the [redacted] and The [redacted]. As such, our review has found no indication of potential collection practice violations. In additon, prior to the reciept of this complaint we have not had contact with [redacted] to be able to assist with any questions or concerns. In an attempt to further assist with this matter, we have received itemized statements from the original creditor of the above referenced account, [redacted] to be forwarded to [redacted]. Please, if possible, provide a current address where we may mail this information for [redacted] to review. The account remains open with our office in a temporary status that will cease communications which will allow time for you to receive and review the information. If you have any questions, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, [redacted] Consumer Relations Department
February 14, 2017 Re: Revdex.com Case #: [redacted]– [redacted] EOS CCA #: [redacted] | Original Creditor: [redacted] Creditor Account #: [redacted] Dear...
Revdex.com: EOS CCA is in receipt of Mr. [redacted]’ complaint regarding the above-referenced account. We have investigated this matter fully and our findings are set forth below. Our records indicate that Mr. [redacted] has 2 separate accounts in collections that are being handled by our office. The 1st account was placed in our office for collections by our client, [redacted] on 11/18/2014. At the request of Mr. [redacted], the account was placed into a cease communications status on 06/04/2015 and no further communications regarding this account has been made. The 2nd account was placed with our office for colletions recently on 02/01/2017, by our client [redacted]. This matter however, is not associated with Mr. [redacted]’ account with [redacted]. We have documented the account accordingly, placed it into a cease communications status and as a result, our office will no longer contact Mr. [redacted] regarding this matter. If Mr. [redacted] has any questions or concerns regarding this matter, please have him contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department ...⇄ This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
July 6, 2016 Re: Revdex.com Complaint #: [redacted] – [redacted] EOS CCA #: **-[redacted] | US Asset Management Original Creditor: [redacted] |...
Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s complaint in regards to the above referenced account. After further review, EOS CCA was unable to locate any written correspondence regarding this matter prior to receving the above Revdex.com complaint # [redacted]. Our investigation has found that on 06/02/**16, EOS CCA received a dispute filed through the credit bureaus and as a result, a verification letter was mailed to Ms. [redacted]’s address of record for review. In an attempt to further assist Ms. [redacted], EOS CCA has requested and mailed Itemized Statements regarding this balance via USPS to the address of record for further review. These statements were received directly from AT&T Mobility, which is the original creditor on [redacted]’s account and are for the services provided from 01/08/**10 through 06/07/**10. These statements reflect a balance of $836.28 that has been due since 07/02/**10. The account remains open with our office in a temporary status that will cease communications which will allow time for Ms. [redacted] to receive and review the information. If you or Ms. [redacted] should have any questions, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, ...⇄ EOS CCA Consumer Relations Department
Tell us why here... October 8, 2015 Re: Complaint ID# [redacted] EOS CCA #:...
[redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA has received [redacted]’s complaint in regard to her account that was placed with our agency on 01/22/2015. Per our records, the above referenced account was first reported as a collection account on 03/13/2015. An update was submitted to the credit bureaus on 08/21/2015 after the agreed upon settlement arrangement was completed for the balance. This was not a second inquiry, but an update to the credit bureaus to reflect the appropriate paid status. Our client, [redacted], placed the above referenced account with our office on 01/22/2015. The account has since been closed and returned [redacted] as settled in full as of 08/14/2015 and as such, our office will not contact [redacted] any further.In addition, providing [redacted]’s payment is not returned for any reason, her account owing to [redacted] is listed on our records with a $0.00 balance. We have notified the credit bureaus to update the above referenced account from their records. If you have any questions or concerns, please contact our Consumer Hotline at [redacted]. ...⇄Sincerely, ...⇄ CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I appreciate your help in this matter.
Regards,
[redacted]
Revdex.com:
AAgain they are refusing to supply proof of what they are alleging. This debt was with [redacted] from 310 until 2013. So therefore it is impossible that it wasn't charged off by [redacted] until 2015.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
November 17, 2017 Re: Revdex.com Case #: [redacted]- [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted] complaint regarding a potential matter being handled...
by our agency. We have reviewed the information provided and have found that our offices do not have a matter listed for Ms. [redacted]. In addition, we do not have authorization to disclose information regarding other matters being handled by our office to Ms. [redacted]. As a result, we are unable to respond to the issues mentioned in her complaint at this time. Once our offices are provided with the appropriate authorization to disclose to Ms. [redacted], we would be more than happy to assist her with any questions or concerns she may have. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted], for additional assistance. Sincerely, ...⇄ EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
March 23, 2017
Re: Revdex.com Complaint #:[redacted] - [redacted]
EOS CCA #: [redacted] | [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA is in receipt of [redacted]’s complaint in regards to the...
above referenced account. We have investigated this matter and our findings are set forth below.
Please be advised our client, [redacted], placed the above referenced account with our office on 03/16/2010. The account has since been closed in our system as well as in [redacted]’s system, as of and as such, our office will not contact Ms. [redacted] any further.
Please note, our records indicate on 07/14/2011 our office received correspondence from Ms. [redacted] regarding the balance placed with our office for collections. In response, we sent a request to [redacted], the original creditor of her account to obtain an itemized bill in an effort to validate the total charges placed with our agency for collections. This information was then subsequently obtained and mailed to the address of record for Ms. [redacted] to review on 07/25/2011.
If you or Ms. [redacted] should have any questions or concerns, please contact our Consumer Relations Department at [redacted], for additional assistance.
Sincerely,
EOS CCA Consumer Relations Department
August 14, 2015 Re: Revdex.com Case #: [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: Our client, [redacted], placed the above referenced account with our office on...
12/10/2014. The account has since been closed and returned to the client, and as such, our office will not contact [redacted] any further. Please be advised that EOS CCA does not report to the credit bureaus on the behalf of [redacted] and any questions regarding credit bureau reporting should be address with [redacted] directly. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
February 26, 2018 Re: Revdex.com Case #: [redacted]- [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above referenced account. We have reviewed the information provdied and our findings are set forth below. Our client, [redacted], placed [redacted]’s account with our office for collections on 08/17/2016. In an attempt to further assist Mr. [redacted] with the issues mentioned in his complaint, we have forwarded his dispute to [redacted] to review and provide additonal information. Once this information is obtained we will forward our clients findings to Mr. [redacted]’s address of record to review. The account has been documented accordingly and has been placed in a suspended status that will cease communications to allow time for Mr. [redacted] to receive and review the requested information. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Re: Revdex.com Complaint ID #: [redacted]
EOS CCA #: [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA has investigated the issues mentioned in Ms. [redacted]’s complaint, and due to the sensitive nature of the information we have...
obtained, we have mailed a more detailed response to the address of record.
In addition, we have placed the account in a temporary cease status until we are able to resolve this matter.
If you have any questions, please contact my office at [redacted] Ext [redacted].
Sincerely,
[redacted]
VP of Consumer Relations, EOS CCA
This communication is from a debt collector.
This is an attempt to collect a debt and any information obtained will be used for that purpose.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
May 19, 2015 RE: Complaint ID: [redacted] | [redacted] | EOS CCA #: [redacted] Original Creditor: U.S. Department of Education | Creditor...
Account #: [redacted] Dear Revdex.com: We recently received a complaint from this borrower regarding his defaulted student loan with the U.S. Department of Education (ED). The borrower feels that EOS CCA is a student loan scam since he has not heard from us since he made his first payment in April 2015. We regret that the borrower is dissatisfied with the manner in which the account is being administered. We take complaints of this nature very seriously and we have investigated the manner in which the borrower’s account has been handled by our collection representatives. At EOS CCA, we believe in operating within the highest level of professional and ethical standards and each representative is trained to follow all debt collection laws and deal with consumers in a courteous and professional manner. This matter has been reviewed and addressed. Lastly, the borrower’s desired outcome for a cash refund in the amount of $5.00 will not be issued. We again apologize that the borrower was dissatisfied with the manner in which the account was handled. Your account has been moved to one of our Special Assistance Unit Managers. Her name is [redacted] and she can be reached at ###-###-#### ext. [redacted]. She will be happy to work with you to explore what options may be available to resolve your account. The US Department of Education website, www.myeddebt.com , is also a resource that you may utilize to learn more about your loans and the programs that are available to assist you. This response is for your records. A copy of this response will also be sent to our client, the U.S. Department of Education. Sincerely, EOS CCA Consumer Relations Department
October 6, 2016 Re: Revdex.com Complaint #: [redacted] EOS CCA #: [redacted] | [redacted]...
Original Creditor: [redacted] Mobility| Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’ complaint regarding the above referenced account. We have investigated this matter and our findings are set forth below. Our client, [redacted], placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in [redacted]’s system, and as such, our office will not contact Mr. [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you or Mr. [redacted] should have any questions or concerns, please contact our Consumer Relations Department at ###-###-#### for additional assistance. �...⇄ ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
I just called my lawyer and he told me he sent a notorized dispute last month which was June on my behalf for EOS CCA to validated the alleged debt they say I owe. He also disputed the debt with [redacted], May 17, 2017 and with Transunion June 9, 2016.I have not recieved a response from EOS CCA yet with anything through the mail. Send the above information I demanded certified to my address so there will be no question weather I recieved it or not. I have never had [redacted] cell phone service in my life. That's how I know this is a bogus debt placed on my account. That's why I ask for EOS CCA to send me a contract with my signature so my lawyer and I can review the claims of this debt. It's all over the internet how this company buys old debt and illegal put them on people credit report. I have asked for validation of the debt you say I owe not only including itemized statements but a signed contract with my name on it and all the above information I demanded also. You are damaging my credit by putting the fradulent charges on my credit report. It is my right and the law to have a fair an accurate credit report. If these bogus charges are not removed from my report I will be forced to file a lawsuit to clear my credit.
May 18, 2015 Re: Revdex.com Case #: [redacted] | [redacted] EOS CCA #: [redacted] |Original Creditor: National Grid/ Narragansett ...
Creditor Account #: [redacted] Dear Revdex.com: We have reviewed Mr. [redacted]’s concerns regarding the above referenced account that our client, National Grid/Narragansett placed with our agency on 11/18/2014. We would like to advise Mr. [redacted] that the account has been placed into a pending bankruptcy status and all collection activites have ceased on the account. In additon, We have notified the credit bureaus to delete the above referenced account from their records. and will not contact Mr. [redacted] any further. If you have any questions or concerns, please contact my office at ###-###-####, extension [redacted]. Sincerely, EOS CCA Consumer Relations Department
November 23, 2016 Re: Revdex.com complaint #: [redacted] – [redacted] EOS CCA #: [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s rebuttal in regards to our findings for the above referenced account. As previously stated our records indicate, that on 10/24/2016, we received check number [redacted] in the amount of $129.74 from [redacted] with the above referenced account information in the memo line. We were unable to locate any additonal information with this payment and as a result, the account was closed as settled in full and our office has not contacted [redacted] any further regarding this matter. Please be advised that once a balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that the matter is reporting accurately. In addition, EOS CCA does not accept payments in exchange for deletions of the tradelines to the credit bureaus. Providing the payment is not returned for any reason, [redacted]’s account owing to [redacted] is listed on our records with a $0.00 balance. We have documented the account accordingly with this information, and our records indicate that the matter is reporting accurately as settled in full to the credit bureaus. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
January 25, 2016 Re: Case #: [redacted] – [redacted] Dear Revdex.com: After a thorough search of our computer system, we are unable to locate the matter using the name and address provided in the complaint. Please be advised further information is needed so that...
we can locate the matter, such as a full EOS CCA number, client reference number or Social Security number as it appears on the matter so we can address the issues mentioned in [redacted]’s complaint. The requested information above can be sent to the following address. ...⇄ EOS CCA [redacted]
...⇄ [redacted]
...⇄ [redacted] Once the additional information is received, we will be able to locate and assist with this matter. Please provide an accurate mailing address so we can send you a response after completing a thorough investigation. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
September 19, 2016 Re: Complaint #: [redacted] – [redacted] EOS CCA #: [redacted] | US Asset Management Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of Mr. [redacted]’s response to our findings in regards to the complaint listed above. We have investigated the information and our conclusions are set forth below. Our records indicate that in response to the intial Revdex.com complaint #: [redacted], EOS CCA obtained a copy of the itemized statement directly from [redacted], the original creditor on Mr. [redacted]’s account. These statements were then mailed to the address of record on 09/09/2016 via USPS for Mr. [redacted]’s review. This information is considered proper validation showing how and why the balance is due. If Mr. [redacted] has additional information regarding this matter to assist with his dispute of the balance, he may forward it to our office so we may investigate this matter further. The account remains open with our office in a cease communications status and is currently reporting to the credit bureaus as disputed. If you or Mr. [redacted] should have any questions, please contact our Consumer Relations Department at ###-###-#### for additional assistance. Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
May 4, 2016 Re: Complaint #: [redacted]
[redacted] | [redacted] Original Creditor: [redacted]
*...
Dear Revdex.com: [redacted] is in receipt of [redacted] complaint in regards to the above referenced account. [redacted] has investigated the complaint and our conclusions are set forth below. After review of our records, [redacted] has followed all laws and regulations in accordance with the [redacted] and The [redacted]. As such, our review has found no indication of potential collection practice violations. In additon, prior to the reciept of this complaint we have not had contact with [redacted] to be able to assist with any questions or concerns. In an attempt to further assist with this matter, we have received itemized statements from the original creditor of the above referenced account, [redacted] to be forwarded to [redacted]. Please, if possible, provide a current address where we may mail this information for [redacted] to review. The account remains open with our office in a temporary status that will cease communications which will allow time for you to receive and review the information. If you have any questions, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, [redacted] Consumer Relations Department
February 14, 2017 Re: Revdex.com Case #: [redacted]– [redacted] EOS CCA #: [redacted] | Original Creditor: [redacted] Creditor Account #: [redacted] Dear...
Revdex.com: EOS CCA is in receipt of Mr. [redacted]’ complaint regarding the above-referenced account. We have investigated this matter fully and our findings are set forth below. Our records indicate that Mr. [redacted] has 2 separate accounts in collections that are being handled by our office. The 1st account was placed in our office for collections by our client, [redacted] on 11/18/2014. At the request of Mr. [redacted], the account was placed into a cease communications status on 06/04/2015 and no further communications regarding this account has been made. The 2nd account was placed with our office for colletions recently on 02/01/2017, by our client [redacted]. This matter however, is not associated with Mr. [redacted]’ account with [redacted]. We have documented the account accordingly, placed it into a cease communications status and as a result, our office will no longer contact Mr. [redacted] regarding this matter. If Mr. [redacted] has any questions or concerns regarding this matter, please have him contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department ...⇄ This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
July 6, 2016 Re: Revdex.com Complaint #: [redacted] – [redacted] EOS CCA #: **-[redacted] | US Asset Management Original Creditor: [redacted] |...
Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s complaint in regards to the above referenced account. After further review, EOS CCA was unable to locate any written correspondence regarding this matter prior to receving the above Revdex.com complaint # [redacted]. Our investigation has found that on 06/02/**16, EOS CCA received a dispute filed through the credit bureaus and as a result, a verification letter was mailed to Ms. [redacted]’s address of record for review. In an attempt to further assist Ms. [redacted], EOS CCA has requested and mailed Itemized Statements regarding this balance via USPS to the address of record for further review. These statements were received directly from AT&T Mobility, which is the original creditor on [redacted]’s account and are for the services provided from 01/08/**10 through 06/07/**10. These statements reflect a balance of $836.28 that has been due since 07/02/**10. The account remains open with our office in a temporary status that will cease communications which will allow time for Ms. [redacted] to receive and review the information. If you or Ms. [redacted] should have any questions, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, ...⇄ EOS CCA Consumer Relations Department
Tell us why here... October 8, 2015 Re: Complaint ID# [redacted] EOS CCA #:...
[redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA has received [redacted]’s complaint in regard to her account that was placed with our agency on 01/22/2015. Per our records, the above referenced account was first reported as a collection account on 03/13/2015. An update was submitted to the credit bureaus on 08/21/2015 after the agreed upon settlement arrangement was completed for the balance. This was not a second inquiry, but an update to the credit bureaus to reflect the appropriate paid status. Our client, [redacted], placed the above referenced account with our office on 01/22/2015. The account has since been closed and returned [redacted] as settled in full as of 08/14/2015 and as such, our office will not contact [redacted] any further.In addition, providing [redacted]’s payment is not returned for any reason, her account owing to [redacted] is listed on our records with a $0.00 balance. We have notified the credit bureaus to update the above referenced account from their records. If you have any questions or concerns, please contact our Consumer Hotline at [redacted]. ...⇄ Sincerely, ...⇄ CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I appreciate your help in this matter.
Regards,
[redacted]
Revdex.com:
AAgain they are refusing to supply proof of what they are alleging. This debt was with [redacted] from 310 until 2013. So therefore it is impossible that it wasn't charged off by [redacted] until 2015.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
November 17, 2017 Re: Revdex.com Case #: [redacted]- [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted] complaint regarding a potential matter being handled...
by our agency. We have reviewed the information provided and have found that our offices do not have a matter listed for Ms. [redacted]. In addition, we do not have authorization to disclose information regarding other matters being handled by our office to Ms. [redacted]. As a result, we are unable to respond to the issues mentioned in her complaint at this time. Once our offices are provided with the appropriate authorization to disclose to Ms. [redacted], we would be more than happy to assist her with any questions or concerns she may have. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted], for additional assistance. Sincerely, ...⇄ EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
March 23, 2017
Re: Revdex.com Complaint #:[redacted] - [redacted]
EOS CCA #: [redacted] | [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA is in receipt of [redacted]’s complaint in regards to the...
above referenced account. We have investigated this matter and our findings are set forth below.
Please be advised our client, [redacted], placed the above referenced account with our office on 03/16/2010. The account has since been closed in our system as well as in [redacted]’s system, as of and as such, our office will not contact Ms. [redacted] any further.
Please note, our records indicate on 07/14/2011 our office received correspondence from Ms. [redacted] regarding the balance placed with our office for collections. In response, we sent a request to [redacted], the original creditor of her account to obtain an itemized bill in an effort to validate the total charges placed with our agency for collections. This information was then subsequently obtained and mailed to the address of record for Ms. [redacted] to review on 07/25/2011.
If you or Ms. [redacted] should have any questions or concerns, please contact our Consumer Relations Department at [redacted], for additional assistance.
Sincerely,
EOS CCA Consumer Relations Department
August 14, 2015 Re: Revdex.com Case #: [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: Our client, [redacted], placed the above referenced account with our office on...
12/10/2014. The account has since been closed and returned to the client, and as such, our office will not contact [redacted] any further. Please be advised that EOS CCA does not report to the credit bureaus on the behalf of [redacted] and any questions regarding credit bureau reporting should be address with [redacted] directly. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
February 26, 2018 Re: Revdex.com Case #: [redacted]- [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above referenced account. We have reviewed the information provdied and our findings are set forth below. Our client, [redacted], placed [redacted]’s account with our office for collections on 08/17/2016. In an attempt to further assist Mr. [redacted] with the issues mentioned in his complaint, we have forwarded his dispute to [redacted] to review and provide additonal information. Once this information is obtained we will forward our clients findings to Mr. [redacted]’s address of record to review. The account has been documented accordingly and has been placed in a suspended status that will cease communications to allow time for Mr. [redacted] to receive and review the requested information. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
05/19/2016
Re: Revdex.com Complaint ID #: [redacted]
EOS CCA #: [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA has investigated the issues mentioned in Ms. [redacted]’s complaint, and due to the sensitive nature of the information we have...
obtained, we have mailed a more detailed response to the address of record.
In addition, we have placed the account in a temporary cease status until we are able to resolve this matter.
If you have any questions, please contact my office at [redacted] Ext [redacted].
Sincerely,
[redacted]
VP of Consumer Relations, EOS CCA
This communication is from a debt collector.
This is an attempt to collect a debt and any information obtained will be used for that purpose.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]