Hello, Ms [redacted] has been spoken to several times by both our company and her school regarding this order, her order was shipped to her via the publisher [redacted] in separate packages shipped in separate packages, [redacted] , [redacted] , also [redacted] [redacted] : [redacted] tracking for all components all of the tracking numbers show that the items were shipped and deliveredShe has been given all of these tracking numbers in an email that was sent to her after she was emailed by me personallyWe will not be issuing a refund or return on any of these items as we've already spoken to this student numerous times and she refuses to listen to any type of direction Ms [redacted] was also informed upon putting this item into her cart before payment that the item was on backorder by the publisher, we also informed her school who was to inform all professors connected to this book and the professors were to inform the studentsWe've done our part as the bookstore for her school there is not anymore that we can do, Ms [redacted] can file a claim with *** but she has refused to follow instruction on doing that as well up until this pointWe suggest she files a claim with *** as these items came directly from the publisher and not from our warehouse, *** is stating they were shipped and delivered it is Ms [redacted] responsibility to file a claim if they were not indeed deliveredWe will no longer be assisting her regarding this issue Thank you, [redacted]
Hello, If the seller did not receive a reply they should contact Customer Service via the email form on the Help! tab on the main webpage, we have no prior emails from them regarding this issueWe can easily update the information with the new tracking number once we are given it to show that the item was indeed delivered and payment can be made manually but we must show the updated tracking before that can happen Thank you, [redacted] CS Manager
They are sending the money back the moneyOnly issue I have is if the guy said the book was received because I don't have the book to send back because it was never came to my house Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, We have already spoken to this [redacted] and have submitted pictures to the customer of where to find the answer key we also offered to send out a replacement of the item, unfortunately there is nothing more we can do other than to send a replacement to the customerWe also are not affiliated with his professor and cannot reimburse students for money they spend outside of our company or where cash is exchanged with a professor or other studentEvery one of these books in our inventory is shrink wrapped by the publisher and we opened one to take pictures and send via email to this student so that he may see where to find his keyIt's been over days since he purchased the item so we cannot do anything about a refund also we cannot verify that the answer key was not there when he purchased the book because he waited so long to contact us The offer still stands for us to ship out a replacement and we would need the copy back that he currently has to report to the publisher of the missing answer sheet, unfortunately there is nothing else we can do and we've already relayed this message to this customerI've attached pictures that we sent to this [redacted] via email of what the answer sheet and book looks like once it's opened from it's shrink wrap [redacted] also contacted our corporate office and I responded to him via email as well, he's now spoken to a Supervisor and a Manager and still refuses to follow our instructionsHad [redacted] informed us within two weeks of receiving the book rather than the day before his exam we would have had time to assist him.Thank you, [redacted] CS Manager
Hello, As I stated previously this specific ISBN whether physical textbook or ebook was adopted and submitted by the professor at the school to be posted online for students to purchase this was not an error on Akademos's part and we did not say nor have we ever that we would not take back the item for return, the student can at any time return the item for a merchandise refundThe professor if they made an error in what they adopted would have to consult with the bookstore coordinator at their school to have the ISBN replaced on the booklist site with what they would like the students to purchaseWe merely post the booklist that is given to us by the school we have no participation in what is adopted by the professor or why they choose a particular book that they chooseThis item can be returned unused and unopened for a merchandise credit if it is not needed for class as long as it's within the day window of our return policyNo one has ever denied this student the right to return an item she is not using in her classIf the item was listed incorrectly on our site again this was information that was given through the universal ISBN system called [redacted] and that information is obtained from the publisherIt could be at one time this was a web access only and the publisher changed the package associated with the ISBNHowever this was not an error on Akademos's part, as I stressed earlier whether etext or physical text this ISBN was adopted by the professor for this student's class[redacted] Thank you,Erin C [redacted] CS Manager
Hello, All individual sellers must provide tracking information on every order, your tracking is not listed on this order we need proof of delivery in order to pay any sellerPlease provide the tracking number that shows delivery or have BookEmporium who is a large established company email us with specifics that they did in fact get the bookIf they say they got the book or if you provide tracking on the order we would be happy to mark it as delivered manually and you would be paid during our next pay cycle Again you should re read your seller payment policy and membership agreement to understand the terms you agreed to when you opened a selling account with usThank you, [redacted] ***
Hello, We have no emails from [redacted] in our system and I show no notes on his order that he attempted to call in to our call centerAll digital codes are non returnable as we state on our site, they cannot be resold therefore we do not accept them back for return or refund [redacted] ***'s school is aware of this policy.Thank you,TextbookX Team
Hello, I believe we were able to find two or three orders that had your name as the billing and we emailed you directly to the email you provided, we were able to refund or cancel them. This does happen on occasion unfortunately with online retailers and we do have anti-fraud systems in place but there will be times when orders do slip through. This was not internal as the IP address was in a different state, we supplied you with all the information that we had on whomever placed the order to the email we sent you however many times the information they give on the order is not accurate. I would still suggest making sure that card is cancelled so it cannot be used again and speak directly with [redacted] about their fraud dept. and the steps they take to assist you with filing a complaint or take police action. Thank you, [redacted] CS Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever if this item was actually delivered to my home I would not be complaining about not receiving the itemI have emails from the seller; that is sent to me in code (just a bunch of letters and numbers) and is non readableI was told it was my web browser by the [redacted] .com customer service but that is no way the caseI wouldnt have went out my way to purchase the same item again before the refund, because it was required for classI have filed a claim with the post office because it was not delivered and have sent that claim to [redacted] customer service also The resolution of this matter is important to me, so thank you Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Nowhere does it state the online codes are non-refundableWhen I enter the Order ID for the product into the return policy, it states that it can be shipped back for a refund (I just tried it again and it says it has been expired and it is too late for a refund)It being too late for a refund is also not applicable because I have been trying for months to contact this company It also does not make a difference if [redacted] knows anything about the refund policy as I am not getting the code from them and was not told thisAnd there not being a record of my calls and emails falls back on the business as wellI made several attempts since I started my last semester at the beginning of January to contact them and never received any confirmation of them having even received my complaintsThere was no other contact methods which is why I had to result to the Revdex.comThis is what is states on their website: Purchased items can be returned to us for a full refund in the amount of the merchandise price paid less a 10% restocking fee, so long as the following conditions are met: Item was not purchased on our marketplaceItem purchased within days of your order confirmationItem was not sold as "Non-returnable"If the item is "consumable", for example a one-time-use access code, it has not been opened or used Sincerely, [redacted] ***
Hello, Typically when fraud occurs on a person's credit card they should contact their credit card company or if it's a debit card they should contact their bank that the card is drawn from, we can look up the customer's name and if an order shows up with that person's info we can process a refund to the card In this case we do not show an order for this person in our system which may mean that their card number has been stolen and used improperly if that is the case the customer should contact their issuing bank to start the fraud claim processWe are a textbook company operating since and we would not purposely process a fraudulent order, the customer is responsible for actions on their card not our companySince we are unable to locate an order we cannot assist the customer only their credit card company could assist themThank you, [redacted] Customer Service Manager
Hello, This order was on backorder with the publisher. We have submitted the cancel request, and your refund is simply in the processing stages from the weekend. It will be processed by the end of business today. Thanks,TextbookX
Complaint: [redacted] I am rejecting this response because: THE BOOK WAS NEVER DELIVERED TO MY HOME WHERE IT WAS TO BE SHIPPED TO SHIPPING NUMBERS WERE NOT SUPPLIED TO ME UNTIL NOVEMBER 13,I CAN NOT TRACK THE SHIPMENTS VIA *** WITHOUT THE *** TRACKING NUMBERS THE SCHOOL WEBSITE WHERE I PLACED THE ORDER THROUGH [redacted] /AKADEMOS STILL INDICATES THAT THE ITEMS HAVE NOT SHIPPED AND DO NOT PROVIDE ANY TRACKING NUMBERS EVEN TO THIS DAY I ONLY RECEIVED UPDATES REGARDING THIS ORDER VIA AN EMAIL IN RESPONSE TO A SURVEY DETAILING THE UNACCEPTABLE "CUSTOMER SERVICE" RECEIVED FROM THIS COMPANY THREE MONTHS AFTER THE ORDER WAS PLACED AND PAID FOR THE SEMESTER ENDS ON DECEMBER 13TH, AND THE BOOK WAS ORDERED ON AUGUST 29TH AND AS OF TODAY STILL HAS NOT ARRIVED *** SAID THE BOOK WAS DELIVERED TO THE SHIPPING DOCK FOR THE COMPANY AND SIGNED FOR BY ONE OF THEIR EMPLOYEES-NOT ME NOR MY HOMEI HAVE NOT RECEIVED THE TEXTBOOK I ORDEREDTHE SCHOOL THAT ATTEND IS FULLY AWARE OF THIS ABSURD SITUATION AND NO, THERE IS NOT A "GOOD RELATIONSHIP" I'D EXPECT THAT *** WOULD IMPLY THAT IT IS ALL WELL AND GOOD BUT, SINCE HE IS NOT THERE, HE CAN NOT BE A RELIABLE SOURCE OF INFORMATIONOBVIOUSLY, HIS INTEREST LIES IN RETAINING THE MONEY CHARGED-NOT CUSTOMER SERVICEIF IT WERE, THERE WOULD BE NO NEED TO FILE THIS COMPLAINTI HAVE PROVIDED FAR MORE EVIDENCE THAN NECESSARY TO PROVE THAT I DID NOT RECEIVE THE TEXTBOOK AND THAT THE BALL WAS DROPPED ON THEIR SIDE*** NEEDS TO DO THE RIGHT THING AND OWN UP TO THEIR MISTAKE THEN CORRECT IT MY HOME IS A SECURE PLACE TO RECEIVE DELIVERIES AS I HAVE RECEIVED ALL OTHER PACKAGES AND MAIL WITH THE EXCEPTION OF THIS ONEFURTHERMORE, I ATTEND TWO SCHOOLS AND DO NOT HAVE CLASSES EVERY DAYTHEREFORE, IT WAS NOT A FEASIBLE OPTION FOR ME YOUR COMPANY HAS THE BOOK, IT IS PAST THE DEADLINE THAT ITSHOULD HAVE BEEN DELIVERED EVEN WITH THE BACK ORDERTHE EXPIRATION DATE TO RETURN THE BOOK WAS EXCEEDED BEFORE THE BOOK WAS EVEN ALLEGEDLY SHIPPEDI NO LONGER NEED THE BOOK BUT I AM DEMANDING THAT MY COSTS BE RETURNED TO METHIS IS RIDICULOUS Sincerely, [redacted]
Hello,As we stated previously these codes were issued by the publisher and adopted by the professor, we alerted the student that they would receive a new code and the student was also aware these codes were non returnableThe student chose to shop for a new one elsewhere before even knowing if she could return this one, that is not our errorWe've already emailed this student with a gift code but we will not be accepting this code backHer school is aware of thisThank you,Erin C [redacted] CS Manager
This item was on backorder with the publisher and at checkout before you submit your order there is a note in RED that states the item is on Backorder and can take up to an additional two weeks to receive, this however is an estimateWe do not know how long a backorder can take to be released because it is the publisher who has them held up it could be because the item needs to be reprinted or it's a bundle that needs to be assembledThe Account Manager for the student's school, [redacted] informs the school of all items on backorder with the publisher and it is the school's responsibility to inform the professors they can at that time choose a different book to adopt or wait for the item to be releasedThis student's school chose to wait for the item's release from the publisher, when the student called to ask to cancel the item had already been confirmed by the publisher for shipment and we are unable to cancel an order at that time therefore the student must wait to receive the book and they can then return to us for a refundBackorders are standard practice in our industry our company is no different than any other, the student should do their due diligence and read the cart notes before they checkout so they can decide whether or not they want to wait the additional timeI've attached a screenshot of what the screen would have looked like at checkout for the student Thank you, [redacted] CS Manager
Complaint: [redacted] I am rejecting this response because: Below I have an email from the purchaser of the book stating that he did in fact order the right book, however the professor assigned some pages that were not in the textFor this reason the purchaser believed that he initially had the wrong book The Text book was in fact the right book I have a copy of the syllabus (sent to me from the purchaser) for the class of the book with MATCHING IDENTICAL ISBN NumbersThere is no question that it was the right book sent and I have all the proof necessary to establish thisIn addition to this, the book was returned months after it had been delivered to the purchasers house, already having been used for his courseI incurred charges shipping the book from [redacted] to [redacted] , and these are the only charges I am requesting reimbursement forI completed all agreements as per [redacted] policy, the purchaser failed to complete his and financial burden is on me as a result Also in addition to this there were tones used on both ends of the transaction where both parties felt threatened and the email below portrays this I believe however that neither side intentionally meant to insult the other Amends were made and once again proof is available upon request [redacted] cost me unnecessary funds and have failed to work with me to any degree with regards to these lost fundsAs per their consumer reviews online, this is a common practice and once again evidence can be given upon requestEmail Below:2014-07-21:50:Hi ***, I didn=92t mean to threaten you = or be rude in any way or even imply that you were trying to be = fraudulent or cheat me in any waySo I do apologize if you think I was = trying to otherwiseI had a chance to speak with the profand she=92s = assigning readings from pages that aren=92t in this [redacted] and = apparently a few people who have purchased used have contacted her about = thatI am sorry for your trouble, I will ship the book back to youI = spoke with [redacted] X and they gave me this address to ship it back to, Sincerely, [redacted]
Hello, As we've stated numerous times to this student the APLIA codes are listed as NonReturnable on our site, the publisher supplies the codes for their product and if this publisher did supply incorrect codes the school would have been notified that the students would have been receiving new onesIf the professor told the students to purchase new ones from a different vendor before they were even refunded on their existing codes that would be the responsibility of the professor not our siteThe school and professor are notified each time there is a problem with an item they adopt for class especially if a publisher makes an error and sends incorrect codesI've personally emailed with [redacted] at least three times and explained this to her and also that because her professor gave her the informaton to go to a site other than her college bookstore they would have to find a solution to this issueWe issue new codes to all the students who purchased through our site therefore [redacted] received a working code for her purchase I"ve attached a screenshot of what the student sees upon checkout on their virtual bookstore site, also again the school is aware of this policy.Thank you,Erin C [redacted] CS Manager
[redacted] rushed the return process and failed to follow instruction on how our rentals are to be returnedWe have a specific label that aids in the return processingWe were unable to understand why the post office was not accepting a prepaid [redacted] label After all of this the customer was able to get the book back to our return facility in [redacted] I called to follow up and customer was nice and pleasantSeemed like she was worried about a buy out charge and looming 12/deadline and rushed the entire processThis has all be sorted out and both parties were happy with resultsTell us why here
Hello, Ms [redacted] has been spoken to several times by both our company and her school regarding this order, her order was shipped to her via the publisher [redacted] in separate packages shipped in separate packages, [redacted] , [redacted] , also [redacted] [redacted] : [redacted] tracking for all components all of the tracking numbers show that the items were shipped and deliveredShe has been given all of these tracking numbers in an email that was sent to her after she was emailed by me personallyWe will not be issuing a refund or return on any of these items as we've already spoken to this student numerous times and she refuses to listen to any type of direction Ms [redacted] was also informed upon putting this item into her cart before payment that the item was on backorder by the publisher, we also informed her school who was to inform all professors connected to this book and the professors were to inform the studentsWe've done our part as the bookstore for her school there is not anymore that we can do, Ms [redacted] can file a claim with *** but she has refused to follow instruction on doing that as well up until this pointWe suggest she files a claim with *** as these items came directly from the publisher and not from our warehouse, *** is stating they were shipped and delivered it is Ms [redacted] responsibility to file a claim if they were not indeed deliveredWe will no longer be assisting her regarding this issue Thank you, [redacted]
Hello, This issue has already been resolved and this customer was refundedThank you, TextbookX Team
Hello, If the seller did not receive a reply they should contact Customer Service via the email form on the Help! tab on the main webpage, we have no prior emails from them regarding this issueWe can easily update the information with the new tracking number once we are given it to show that the item was indeed delivered and payment can be made manually but we must show the updated tracking before that can happen Thank you, [redacted] CS Manager
They are sending the money back the moneyOnly issue I have is if the guy said the book was received because I don't have the book to send back because it was never came to my house Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, We have already spoken to this [redacted] and have submitted pictures to the customer of where to find the answer key we also offered to send out a replacement of the item, unfortunately there is nothing more we can do other than to send a replacement to the customerWe also are not affiliated with his professor and cannot reimburse students for money they spend outside of our company or where cash is exchanged with a professor or other studentEvery one of these books in our inventory is shrink wrapped by the publisher and we opened one to take pictures and send via email to this student so that he may see where to find his keyIt's been over days since he purchased the item so we cannot do anything about a refund also we cannot verify that the answer key was not there when he purchased the book because he waited so long to contact us The offer still stands for us to ship out a replacement and we would need the copy back that he currently has to report to the publisher of the missing answer sheet, unfortunately there is nothing else we can do and we've already relayed this message to this customerI've attached pictures that we sent to this [redacted] via email of what the answer sheet and book looks like once it's opened from it's shrink wrap [redacted] also contacted our corporate office and I responded to him via email as well, he's now spoken to a Supervisor and a Manager and still refuses to follow our instructionsHad [redacted] informed us within two weeks of receiving the book rather than the day before his exam we would have had time to assist him.Thank you, [redacted] CS Manager
Hello, As I stated previously this specific ISBN whether physical textbook or ebook was adopted and submitted by the professor at the school to be posted online for students to purchase this was not an error on Akademos's part and we did not say nor have we ever that we would not take back the item for return, the student can at any time return the item for a merchandise refundThe professor if they made an error in what they adopted would have to consult with the bookstore coordinator at their school to have the ISBN replaced on the booklist site with what they would like the students to purchaseWe merely post the booklist that is given to us by the school we have no participation in what is adopted by the professor or why they choose a particular book that they chooseThis item can be returned unused and unopened for a merchandise credit if it is not needed for class as long as it's within the day window of our return policyNo one has ever denied this student the right to return an item she is not using in her classIf the item was listed incorrectly on our site again this was information that was given through the universal ISBN system called [redacted] and that information is obtained from the publisherIt could be at one time this was a web access only and the publisher changed the package associated with the ISBNHowever this was not an error on Akademos's part, as I stressed earlier whether etext or physical text this ISBN was adopted by the professor for this student's class[redacted] Thank you,Erin C [redacted] CS Manager
Hello, All individual sellers must provide tracking information on every order, your tracking is not listed on this order we need proof of delivery in order to pay any sellerPlease provide the tracking number that shows delivery or have BookEmporium who is a large established company email us with specifics that they did in fact get the bookIf they say they got the book or if you provide tracking on the order we would be happy to mark it as delivered manually and you would be paid during our next pay cycle Again you should re read your seller payment policy and membership agreement to understand the terms you agreed to when you opened a selling account with usThank you, [redacted] ***
Hello, We have no emails from [redacted] in our system and I show no notes on his order that he attempted to call in to our call centerAll digital codes are non returnable as we state on our site, they cannot be resold therefore we do not accept them back for return or refund [redacted] ***'s school is aware of this policy.Thank you,TextbookX Team
Hello, I believe we were able to find two or three orders that had your name as the billing and we emailed you directly to the email you provided, we were able to refund or cancel them. This does happen on occasion unfortunately with online retailers and we do have anti-fraud systems in place but there will be times when orders do slip through. This was not internal as the IP address was in a different state, we supplied you with all the information that we had on whomever placed the order to the email we sent you however many times the information they give on the order is not accurate. I would still suggest making sure that card is cancelled so it cannot be used again and speak directly with [redacted] about their fraud dept. and the steps they take to assist you with filing a complaint or take police action. Thank you, [redacted] CS Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever if this item was actually delivered to my home I would not be complaining about not receiving the itemI have emails from the seller; that is sent to me in code (just a bunch of letters and numbers) and is non readableI was told it was my web browser by the [redacted] .com customer service but that is no way the caseI wouldnt have went out my way to purchase the same item again before the refund, because it was required for classI have filed a claim with the post office because it was not delivered and have sent that claim to [redacted] customer service also The resolution of this matter is important to me, so thank you Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Nowhere does it state the online codes are non-refundableWhen I enter the Order ID for the product into the return policy, it states that it can be shipped back for a refund (I just tried it again and it says it has been expired and it is too late for a refund)It being too late for a refund is also not applicable because I have been trying for months to contact this company It also does not make a difference if [redacted] knows anything about the refund policy as I am not getting the code from them and was not told thisAnd there not being a record of my calls and emails falls back on the business as wellI made several attempts since I started my last semester at the beginning of January to contact them and never received any confirmation of them having even received my complaintsThere was no other contact methods which is why I had to result to the Revdex.comThis is what is states on their website: Purchased items can be returned to us for a full refund in the amount of the merchandise price paid less a 10% restocking fee, so long as the following conditions are met: Item was not purchased on our marketplaceItem purchased within days of your order confirmationItem was not sold as "Non-returnable"If the item is "consumable", for example a one-time-use access code, it has not been opened or used Sincerely, [redacted] ***
Hello, Typically when fraud occurs on a person's credit card they should contact their credit card company or if it's a debit card they should contact their bank that the card is drawn from, we can look up the customer's name and if an order shows up with that person's info we can process a refund to the card In this case we do not show an order for this person in our system which may mean that their card number has been stolen and used improperly if that is the case the customer should contact their issuing bank to start the fraud claim processWe are a textbook company operating since and we would not purposely process a fraudulent order, the customer is responsible for actions on their card not our companySince we are unable to locate an order we cannot assist the customer only their credit card company could assist themThank you, [redacted] Customer Service Manager
Hello, This order was on backorder with the publisher. We have submitted the cancel request, and your refund is simply in the processing stages from the weekend. It will be processed by the end of business today. Thanks,TextbookX
Complaint: [redacted] I am rejecting this response because: THE BOOK WAS NEVER DELIVERED TO MY HOME WHERE IT WAS TO BE SHIPPED TO SHIPPING NUMBERS WERE NOT SUPPLIED TO ME UNTIL NOVEMBER 13,I CAN NOT TRACK THE SHIPMENTS VIA *** WITHOUT THE *** TRACKING NUMBERS THE SCHOOL WEBSITE WHERE I PLACED THE ORDER THROUGH [redacted] /AKADEMOS STILL INDICATES THAT THE ITEMS HAVE NOT SHIPPED AND DO NOT PROVIDE ANY TRACKING NUMBERS EVEN TO THIS DAY I ONLY RECEIVED UPDATES REGARDING THIS ORDER VIA AN EMAIL IN RESPONSE TO A SURVEY DETAILING THE UNACCEPTABLE "CUSTOMER SERVICE" RECEIVED FROM THIS COMPANY THREE MONTHS AFTER THE ORDER WAS PLACED AND PAID FOR THE SEMESTER ENDS ON DECEMBER 13TH, AND THE BOOK WAS ORDERED ON AUGUST 29TH AND AS OF TODAY STILL HAS NOT ARRIVED *** SAID THE BOOK WAS DELIVERED TO THE SHIPPING DOCK FOR THE COMPANY AND SIGNED FOR BY ONE OF THEIR EMPLOYEES-NOT ME NOR MY HOMEI HAVE NOT RECEIVED THE TEXTBOOK I ORDEREDTHE SCHOOL THAT ATTEND IS FULLY AWARE OF THIS ABSURD SITUATION AND NO, THERE IS NOT A "GOOD RELATIONSHIP" I'D EXPECT THAT *** WOULD IMPLY THAT IT IS ALL WELL AND GOOD BUT, SINCE HE IS NOT THERE, HE CAN NOT BE A RELIABLE SOURCE OF INFORMATIONOBVIOUSLY, HIS INTEREST LIES IN RETAINING THE MONEY CHARGED-NOT CUSTOMER SERVICEIF IT WERE, THERE WOULD BE NO NEED TO FILE THIS COMPLAINTI HAVE PROVIDED FAR MORE EVIDENCE THAN NECESSARY TO PROVE THAT I DID NOT RECEIVE THE TEXTBOOK AND THAT THE BALL WAS DROPPED ON THEIR SIDE*** NEEDS TO DO THE RIGHT THING AND OWN UP TO THEIR MISTAKE THEN CORRECT IT MY HOME IS A SECURE PLACE TO RECEIVE DELIVERIES AS I HAVE RECEIVED ALL OTHER PACKAGES AND MAIL WITH THE EXCEPTION OF THIS ONEFURTHERMORE, I ATTEND TWO SCHOOLS AND DO NOT HAVE CLASSES EVERY DAYTHEREFORE, IT WAS NOT A FEASIBLE OPTION FOR ME YOUR COMPANY HAS THE BOOK, IT IS PAST THE DEADLINE THAT ITSHOULD HAVE BEEN DELIVERED EVEN WITH THE BACK ORDERTHE EXPIRATION DATE TO RETURN THE BOOK WAS EXCEEDED BEFORE THE BOOK WAS EVEN ALLEGEDLY SHIPPEDI NO LONGER NEED THE BOOK BUT I AM DEMANDING THAT MY COSTS BE RETURNED TO METHIS IS RIDICULOUS Sincerely, [redacted]
Hello, This issue has already been resolved and this customer was refunded.Thank you,TextbookX Team
Hello,As we stated previously these codes were issued by the publisher and adopted by the professor, we alerted the student that they would receive a new code and the student was also aware these codes were non returnableThe student chose to shop for a new one elsewhere before even knowing if she could return this one, that is not our errorWe've already emailed this student with a gift code but we will not be accepting this code backHer school is aware of thisThank you,Erin C [redacted] CS Manager
This item was on backorder with the publisher and at checkout before you submit your order there is a note in RED that states the item is on Backorder and can take up to an additional two weeks to receive, this however is an estimateWe do not know how long a backorder can take to be released because it is the publisher who has them held up it could be because the item needs to be reprinted or it's a bundle that needs to be assembledThe Account Manager for the student's school, [redacted] informs the school of all items on backorder with the publisher and it is the school's responsibility to inform the professors they can at that time choose a different book to adopt or wait for the item to be releasedThis student's school chose to wait for the item's release from the publisher, when the student called to ask to cancel the item had already been confirmed by the publisher for shipment and we are unable to cancel an order at that time therefore the student must wait to receive the book and they can then return to us for a refundBackorders are standard practice in our industry our company is no different than any other, the student should do their due diligence and read the cart notes before they checkout so they can decide whether or not they want to wait the additional timeI've attached a screenshot of what the screen would have looked like at checkout for the student Thank you, [redacted] CS Manager
Complaint: [redacted] I am rejecting this response because: Below I have an email from the purchaser of the book stating that he did in fact order the right book, however the professor assigned some pages that were not in the textFor this reason the purchaser believed that he initially had the wrong book The Text book was in fact the right book I have a copy of the syllabus (sent to me from the purchaser) for the class of the book with MATCHING IDENTICAL ISBN NumbersThere is no question that it was the right book sent and I have all the proof necessary to establish thisIn addition to this, the book was returned months after it had been delivered to the purchasers house, already having been used for his courseI incurred charges shipping the book from [redacted] to [redacted] , and these are the only charges I am requesting reimbursement forI completed all agreements as per [redacted] policy, the purchaser failed to complete his and financial burden is on me as a result Also in addition to this there were tones used on both ends of the transaction where both parties felt threatened and the email below portrays this I believe however that neither side intentionally meant to insult the other Amends were made and once again proof is available upon request [redacted] cost me unnecessary funds and have failed to work with me to any degree with regards to these lost fundsAs per their consumer reviews online, this is a common practice and once again evidence can be given upon requestEmail Below:2014-07-21:50:Hi ***, I didn=92t mean to threaten you = or be rude in any way or even imply that you were trying to be = fraudulent or cheat me in any waySo I do apologize if you think I was = trying to otherwiseI had a chance to speak with the profand she=92s = assigning readings from pages that aren=92t in this [redacted] and = apparently a few people who have purchased used have contacted her about = thatI am sorry for your trouble, I will ship the book back to youI = spoke with [redacted] X and they gave me this address to ship it back to, Sincerely, [redacted]
Hello, As we've stated numerous times to this student the APLIA codes are listed as NonReturnable on our site, the publisher supplies the codes for their product and if this publisher did supply incorrect codes the school would have been notified that the students would have been receiving new onesIf the professor told the students to purchase new ones from a different vendor before they were even refunded on their existing codes that would be the responsibility of the professor not our siteThe school and professor are notified each time there is a problem with an item they adopt for class especially if a publisher makes an error and sends incorrect codesI've personally emailed with [redacted] at least three times and explained this to her and also that because her professor gave her the informaton to go to a site other than her college bookstore they would have to find a solution to this issueWe issue new codes to all the students who purchased through our site therefore [redacted] received a working code for her purchase I"ve attached a screenshot of what the student sees upon checkout on their virtual bookstore site, also again the school is aware of this policy.Thank you,Erin C [redacted] CS Manager
[redacted] rushed the return process and failed to follow instruction on how our rentals are to be returnedWe have a specific label that aids in the return processingWe were unable to understand why the post office was not accepting a prepaid [redacted] label After all of this the customer was able to get the book back to our return facility in [redacted] I called to follow up and customer was nice and pleasantSeemed like she was worried about a buy out charge and looming 12/deadline and rushed the entire processThis has all be sorted out and both parties were happy with resultsTell us why here