Hello, Per the publisher's site this a custom textbook which means it was put together from the publisher and the professor so it may not be a complete text and only specific chapters that the professor wanted in the bookThe link below looks to be the particular book that you purchased used, this item is a Loose Leaf and possibly brief editionWe can't say for certain if it's missing any pages because we do not work with your school or your professor therefore we have no idea what your professor created with this publisherAs I stated previously you can return this book for a merchandise refund, you are still within days however that is going by rapidly [redacted] Thank you,Erin C [redacted] CS Manager [redacted] .com
Hello, [redacted] *** spoke with a supervisor yesterday named [redacted] and we explained to [redacted] *** that when he purchases from our Marketplace which are 3rd party sellers we cannot guarantee they will have stock and in this case the seller is the one who cancelled the order*** *** was notified that same day on 1/via email to [redacted] email address that the item was cancelledWe have automated emails that go out for every issue with an order from confirmation, to shipment, to cancellation or a refundPurchasing textbooks early is what we suggest to all of our students because the less the demand for the book the less money sellers will charge and we always suggest buying used rather from us directly because the prices may be lowerWe sell our New Retail items at retail price based on what our vendors charge us to purchase the item, [redacted] students must pay tax because it is the law of [redacted] based on internet purchases and we must follow the lawWe are contracted with [redacted] to be their virtual college bookstore however students do not have to use us they can go to other competitors if they feel their price is cheaper we actually suggest looking around because we will not always be the cheapestOur company has worked with the school to accept their financial aid vouchers as payment on our site which no other online retailer does, we do this because we feel the students should have every chance to purchase their textbooks without financial heartache We explained to [redacted] that we do not price match we are a small company and what is listed as the price on our site is the price you would payWe would not sell a New book for the same price we sell a Used book, it's comparing apples and oranges and we would lose money on every sale if we did thatMarketplace sellers make their own prices on their books as well as the Used vendors we work with, they supply us the books to sell and set the prices for what their company is selling it at [redacted] was extremely rude and agitated and asked for company information that is not made public ieprofit margins, etcWe attempted to work with [redacted] by offering him free upgraded shipping on his purchase for the item New so that he would save money and still get the book at a faster rate than USPS Economy would provide We always advise if students have issues with the school's decisions they should take that up with their school directly, our contract with [redacted] is to accomplish saving students money on their textbooks which we've done and continue to doWe saved students at [redacted] over $300,in their first month with us December of and last year alone, (2014) we saved students in general $million on their textbooks As of 1/ [redacted] made a new order for a New copy of the book, his order ID is [redacted] and we have refunded his shipping charge of $23.96, the book is going [redacted] Next Day Air at no charge to [redacted] ***, we feel that is extremely fair for an issue that is stated in our Marketplace policiesWe don't have to do this but wanted to make up for the inconvenience of not having his book in time for classWe've worked with the Revdex.com for quite some time and we enjoy the working relationship, if you need anything further I've pasted some links on our site that you could use for information [redacted] Thank you, [redacted] Customer Service Manager
Hello, As we stated previously we can search emails for customer emails in our system and found no communication from [redacted] regarding this or any other orderWhen digital codes are adopted by the school or the professor the school is made aware that these items are non returnable, digital codes are for one time use only and cannot be resold or returned to the publisher therefore we do not recoup money on these itemsWe tell the schools that it is at their own risk if they want to adopt these items because students cannot return them and [redacted] is aware of this policyI've also spoken with the Operations Manager who purchases these codes and he has confirmed that these items are indeed not returnable or refundable When you put these items into your cart before you check out it states Non-Returnable within the description of the item, please see attached screenshotAs much as we'd love to be able to bend the rules for one that would mean bending for all others and a policy would not be a policy in that casePutting aside the fact that this order is from 12/and well past the day return period we would not be able to accept it back because of the status of this particular item If you look at the attached screenshot you will see under the Title information where it says, Additional: Non-Returnable [redacted] Non-ReturnableThank you,ErinCS Manager
Hello, We state at checkout when a book is on backorder so that the student can decide whether or not they'd like to continue with their purchaseEach school year we get a booklist from the schools listing every book that has been adopted for each class and we go through each one to see what is available and what is not, we then put together a spreadsheet with "problem" books that the school must decide whether to keep or changeThe school had decided to keep the books that were not currently available to get from the publisher and to wait until they were made availableBoth our company and the publisher has been in contact with the school about this since July of well before the syllabuses were given out to studentsAfter an order is confirmed by the publisher we cannot cancel it is not technically possible and in this case it is a bulk order that the publisher is now shipping out directly to the students to cut down on ship time when it becomes availableWe told this particular customer numerous times that we could not cancel the order but that he is more than welcome to return the book for a refundWe are not standing in his way from getting his money back, once he receives the item he can send it right back and we'll issue a refund when it's returnedUnfortunately due to the special agreement between the school, ourselves and [redacted] Education we cannot cancel the items at this point in the order Thank you, [redacted] CS Manager
Hello, Per the publisher's site this a custom textbook which means it was put together from the publisher and the professor so it may not be a complete text and only specific chapters that the professor wanted in the bookThe link below looks to be the particular book that you purchased used, this item is a Loose Leaf and possibly brief editionWe can't say for certain if it's missing any pages because we do not work with your school or your professor therefore we have no idea what your professor created with this publisherAs I stated previously you can return this book for a merchandise refund, you are still within days however that is going by rapidly [redacted] Thank you,Erin C [redacted] CS Manager [redacted] .com
Hello, [redacted] *** spoke with a supervisor yesterday named [redacted] and we explained to [redacted] *** that when he purchases from our Marketplace which are 3rd party sellers we cannot guarantee they will have stock and in this case the seller is the one who cancelled the order*** *** was notified that same day on 1/via email to [redacted] email address that the item was cancelledWe have automated emails that go out for every issue with an order from confirmation, to shipment, to cancellation or a refundPurchasing textbooks early is what we suggest to all of our students because the less the demand for the book the less money sellers will charge and we always suggest buying used rather from us directly because the prices may be lowerWe sell our New Retail items at retail price based on what our vendors charge us to purchase the item, [redacted] students must pay tax because it is the law of [redacted] based on internet purchases and we must follow the lawWe are contracted with [redacted] to be their virtual college bookstore however students do not have to use us they can go to other competitors if they feel their price is cheaper we actually suggest looking around because we will not always be the cheapestOur company has worked with the school to accept their financial aid vouchers as payment on our site which no other online retailer does, we do this because we feel the students should have every chance to purchase their textbooks without financial heartache We explained to [redacted] that we do not price match we are a small company and what is listed as the price on our site is the price you would payWe would not sell a New book for the same price we sell a Used book, it's comparing apples and oranges and we would lose money on every sale if we did thatMarketplace sellers make their own prices on their books as well as the Used vendors we work with, they supply us the books to sell and set the prices for what their company is selling it at [redacted] was extremely rude and agitated and asked for company information that is not made public ieprofit margins, etcWe attempted to work with [redacted] by offering him free upgraded shipping on his purchase for the item New so that he would save money and still get the book at a faster rate than USPS Economy would provide We always advise if students have issues with the school's decisions they should take that up with their school directly, our contract with [redacted] is to accomplish saving students money on their textbooks which we've done and continue to doWe saved students at [redacted] over $300,in their first month with us December of and last year alone, (2014) we saved students in general $million on their textbooks As of 1/ [redacted] made a new order for a New copy of the book, his order ID is [redacted] and we have refunded his shipping charge of $23.96, the book is going [redacted] Next Day Air at no charge to [redacted] ***, we feel that is extremely fair for an issue that is stated in our Marketplace policiesWe don't have to do this but wanted to make up for the inconvenience of not having his book in time for classWe've worked with the Revdex.com for quite some time and we enjoy the working relationship, if you need anything further I've pasted some links on our site that you could use for information [redacted] Thank you, [redacted] Customer Service Manager
Hello, As we stated previously we can search emails for customer emails in our system and found no communication from [redacted] regarding this or any other orderWhen digital codes are adopted by the school or the professor the school is made aware that these items are non returnable, digital codes are for one time use only and cannot be resold or returned to the publisher therefore we do not recoup money on these itemsWe tell the schools that it is at their own risk if they want to adopt these items because students cannot return them and [redacted] is aware of this policyI've also spoken with the Operations Manager who purchases these codes and he has confirmed that these items are indeed not returnable or refundable When you put these items into your cart before you check out it states Non-Returnable within the description of the item, please see attached screenshotAs much as we'd love to be able to bend the rules for one that would mean bending for all others and a policy would not be a policy in that casePutting aside the fact that this order is from 12/and well past the day return period we would not be able to accept it back because of the status of this particular item If you look at the attached screenshot you will see under the Title information where it says, Additional: Non-Returnable [redacted] Non-ReturnableThank you,ErinCS Manager
Hello, We state at checkout when a book is on backorder so that the student can decide whether or not they'd like to continue with their purchaseEach school year we get a booklist from the schools listing every book that has been adopted for each class and we go through each one to see what is available and what is not, we then put together a spreadsheet with "problem" books that the school must decide whether to keep or changeThe school had decided to keep the books that were not currently available to get from the publisher and to wait until they were made availableBoth our company and the publisher has been in contact with the school about this since July of well before the syllabuses were given out to studentsAfter an order is confirmed by the publisher we cannot cancel it is not technically possible and in this case it is a bulk order that the publisher is now shipping out directly to the students to cut down on ship time when it becomes availableWe told this particular customer numerous times that we could not cancel the order but that he is more than welcome to return the book for a refundWe are not standing in his way from getting his money back, once he receives the item he can send it right back and we'll issue a refund when it's returnedUnfortunately due to the special agreement between the school, ourselves and [redacted] Education we cannot cancel the items at this point in the order Thank you, [redacted] CS Manager