Just received new information that customer cancelled theircheck.....that's why we did not give them the full amountFridaybecausecheck was not clearedCustomer resolved their own complaintThanks.-Justin H*** (GM)
I called Justin at Bob Caldwell immediately after my last rebuttal. I had asked to talk with a owner. Hoped that we could work better at a resolution "person to person" , (because My typing and spelling is awful).They are welcome to have the truck and re-evaluate the situation first hand for themselves.After working through some hurt feelings on both sides Justin asked if he could see the truck. It is and was never my intention not to let them see it. Just didn't think my temper would permit a visit at that immediate time. I had offered a later date would be better when I'd calmed down. That day didn't seem to come! I feel better after talking to Justin GM and..., half owner I found out. It is perfectly ok for them to take a look any thing they want. Including the aftermarket alarm systemAnd contact Best Buy about why it was not salvageable. I did not have the expertise to question Best Buy's opinion and also felt in his debt for even offering to repair/ correctly re-install other installers aftermarket equipment. He, Best Buy had expressed several time, not wanting to get involved in the dispute "or court". If Lenny would please call me I'll bring it in for Bob Caldwell to evaluate. I am trying to go camping 9/21/15. I don't need a radio to haul the RV. Just in running order. I have expressed to Justin I am now educated about the problems presented with aftermarket equipment. The damaged after market alarm system would not be re-installed anyway. I would try to sell it on Ebay and try to recoup some of the money lost. I should not have purchased it to start with! That's part of my anguish the mistakes I made trying to save money with aftermarket parts. Justin offered to replace cables if that was all that was wrong with it. I don't have the answer to that, have to rely again on Best Buy's mercyOr someone else's expertise. It is not Bob Caldwell's responsibility to install the radio or buy a Radio wire harness. Best Buy has ordered a Radio adapter wire harness I bought. I have ordered the replacement GPS antenna which Justin offered to pay for. Thank You. Thank you again - Justin,I look forward to your call. I'm retired and can bring it in anytime
I have a receipt dated from 2/13/from a Goodyear in which we paid to have the van inspectedBefore I purchased the vehicle and it was removed from *** ***s name and moving it to my nameI told them of these issues with the a/c climate control issue as well as as the clip for the stow n go which I was told to bring it back in and they would take care of itHence why they had the vehicle the following Sunday after I signed for itso you had my vehicle for days and addressed nothing, I will take them down when the vehicle is fixed or I will take other actionsThis is a vehicle I have everything that matters to me in and it's a lemonI would also like to know what part of my post or my fiancée post were not accurate, also left out my spare keys which nobody has tried to get back to meI called and texted the salesman within the hour after we left about ac blowing straight heat the CCA on the battery was brought up on feb 13th. I will make sure all post come down when the vehicle is fixed and the fact that Joe or Joel admits that the vehicle has more problems the vehicle has more problems then worth fixing means they knew it was bad when the purchase went downDon't tell me to bring something in and you'll take care of it if you don't plan to honor your word, that is what we call a gentlemans agreementLastly ever since the vehicle has left their shop the check engine light has gone on and off and had issues accelerating.again I have no issues taking down post when they honor their word.thank you for your time I will provide photos of receipts and contracts in the am
I am rejecting this response because: The issue is not that they have not cancel the warranty I have the same paper work that they sent to you I will close the case once they can prove that the refund has been sent to my LenderPlease keep the file open to show the follow up for the copy of the check sent to the Lender
Regards,
*** ***
I am rejecting this response because: I am not a electrician professional. I hired you to correct my trucks damagesYou are the experts when you accept payment for these services I did not receive prior notice you were going to do additional damage to my Truck. And certainly nothing was written on my work order I was told they would not work on the radio. I said no problem. Install the factory harness and Best Buy will install the Radio. The security system was never discussed until they had trouble turning it off. It was understood that these aftermarket systems that were 1/week old were to be reinstalled. They agreed to that! By implication the other parts on my truck were to be reused! At no time did Caldwell advise me they were going to destroy my after market systems or advise me that the truck came factory installed with any security system. It was only after the damages and, I was played with like a mouse is to a cat. Vague not committal comments were the norm during their entire conversations. Examples: "We are not responsible for repairing your damaged alarm system as it is an after market and we don't work on them", We will not repair you factory alarm system as it was not part of the repairs you have paid for". "If you wish we will look at your system for additional money". "we had to remove your alarm system because it was thru the dash", "in order to remove the dashI had to remove your alarm system and I did not destroy it beyond what is for this type of repair". etc etc etcThis experience talking with the dealership is like pissing down my own leg. They treat me like I'm stupid enough to believe a aftermarket alarm system is not removable without damage. Call any installer in Columbus, they'll tell you it can be done. I was born and raised on a farm. In my younger days I installed car radios repaired a lot of equipment without damage and reinstalled them! And I had no formal training, you are the expert! This is complete bull that you can not remove a system without schematics. One of their cuts was within a few inches of the harness they claim to not be able to reach without removing the dash. Why did I not get a phone call stating their lack of expertise in removing my alarm system? The installer was expert enough to apparently install the system without removing the dash as they stated it was thru the dash.They didn't even bother themselves with unplugging connector attached to the modules. Instead the pins were jerked out of their locations within each connector. Call Best Buy, ask Vince to explain the damage they did. Vince at Best Buy removed parts from the harness where they cut them off with his fingers. Unwrapping tape and un-winding the wires so they would and could have been removed by the dealership!I told them it would not be of any benefit for me to bring it to them as I was so upset could not guarantee they would like me there and call the police. They had already told me they were not responsible and did no wrong. I never said they could not see the harness. ONLY that this would not be a good day until I could calm myself after day's of their working me into a tirade! They were offered to come and get the truck themselves. No answer just like the entire process with them. I was going to accept everything they said as fact and get interrogated like they were police needing to prove I was a liar. They blame a poor Advisor for the lack of communication that my alarm system was to be damaged with their removal of the old system.No, This is a purposeful wonton destruction of the system because they could not get it turned off. It kept alarming and I was asked to do something from home as the mechanic was getting mad having to turn off the sounding alarms. He shut it off by jerking the wire harness and pulling the individual pins out of their connectors for my after market alarm system. Just because you say " we will not work on after market parts, does not give you the right to destroy those parts! This is a obvious lack of respect for personal property, the same as if I smashed windshields on their cars on the lot. I even had to explain these type of examples as there was absolutely no form of communication from them that they understood my loss I was toyed with until they made me mad then excused themselves from any form of obligation. This continued over several day of verbal insensitivity of the monetary loss they caused. Had they told me they were going to destroy anything aftermarket I'd have taken it else where. It was their full intention to wear me down with multiple "call me back, I'll call you etc etc. Multiple times they would threaten to hang up because I used a swear word. I told them the first amendment guarantees me free speech. It does not say no swear words. No, Shane is expertly trained to not make any form of amendment or payment or anyone expertise other that their own. I offered them to call Best Buy, no comment, I offered to have my wife bring it up with me, no comment. It wasn't until he had me so upset at the very last words were exchanged when his comment of well I'll have someone remove the grease that I said "I wouldn't let you wash my dog let alone clean my interior after the way you've treated my truck. He was waiting for that, immediately "well if you will not let me clean your truck we have nothing else to talk about, have a good day.Two comments describe Shane, He said "Justin said for you to talk to me, So lets go.., this is what I do". My wife comment about his tone of voice on the message left her, "he's very full of himself and smug. We're wasting time talking to him!" Congratulation's, Shane you have been properly trained at eluding responsibility or fair arbitration. You can be proud of yourself that you lowered my net worth and improved your bottom line. This after market alarm system was installed piece by piece. It is certainly a lot easier to remove something than installing it
with out respect or Regards,
Earl ***
Please accept our apologies for any unprofessional actions from our staff We agree that CJ does have a little "I" and "Me" issue that needs corrected but certainly not the reason for the Revdex.com complaint In regards to credit after speaking to sales management I understand that you wanted
us to shop rates? It was explained that you changed your mind after your credit was already submitted as shown with attached signed credit app? In regards to credit pulls hurting your credit score, as long as the credit pulls are within a relatively close period (2-weeks) those inquiries are lumped together as one inquiry as this article supports from Experian- *** -Justin H*** (GM)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:I informed my advisor that I was relocating when he ordered the part he then informed it would take a day to get in which wasn't the case I waited from tuesday to friday and called and it still wasn't in And as a result of my relocation the dealership Gwinnett dodge in stone mountain Ga is not willing to fix the same issue that was looked at which is the seat belt that was under warranty while I was there is no longer under warranty now because the drive has sent me over my miles by miles I have drove 10,miles but in between that time the car has been returned to you and repaired for the same issues times And I have called and rescheduled appointments timesif this was not a ongoing issue there would of been no need for me to consistently and the offer to pay for diagnostic still isn't going to fix the issue that was never fixed properly from the beginning I still have labor and part charges which I have already paid for a issue that was never fixed I am willing to accept a offer for you guys to cover payment if a diagnostic is done and shows same issues exist as original issue Which I can provide all the information to the deanship in area as well as the contact info for the service rep i'm working with As well as th option of a refund i'm still open too as well This has been very time consuming No one should have to keep coming to a dealership to have the same problem service time and time again
Regards,
Ron Franklin
Our timeline shows the following facts On April 16, the vehicle repair order (#***) registered the following complaints 1.CUSTOMER STATES POWER WINDOWS AND LOCKS NOT WORKING CUSTOMER STATES
AIR CONDITIONING BLOWING HOT AIR The customer was charged a diagnosis fee for the air conditioning complaint and a repair was completed on the power window/lock/dome light complaintOn the air conditioning complaint, the technician found a leaking line which was ordered at that time. On April 19, the vehicle returned to have the above leaking line replaced (repair order # ***)The air conditioning system was charged and tested and was blowing cold airThe customer paid $for the parts and labor to install. On May 3, the vehicle returned with the air blowing warmWe used a dye in our Freon which helps us locate leaks and the technician found a leak in an area of the system downstream from the area where the original repair was madeThe customer was charged our standard air conditioning diagnosis fee of $(repair order # 78110) and quoted the cost of parts and labor to rebuild the leaking parts of the system. After careful review of this issue, I have found that while the staff at the dealership have followed our processes for diagnosis and the technician had no way of knowing that there were additional future problems in the air conditioner system, We are willing to refund a portion of the customers billOur goodwill offer to MrR*** is $218.27, which is the total cost (including tax) of repair order 78110. It should be noted that the customer has an extended warranty which looks to have paid a portion of this total billIt is a 3rd party warranty in which the customer pays the bill up front and then is refunded all or a portion of the authorized repair billAt this time, I do not have the ability to know how much if any monies were refunded. -Justin H*** (GM)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: the vehicle was driven off the lot that night and when wipers where turned on this happenedThere was no way to know this without everything running with wipersI did not need extended warranty because this was a problem that already existedThis was confirmed by mark in service with burnt connectorsCar is fixed now one month laterIt should never take a month to fix a car.The loaner had 40,more miles and leaked when it rained through Some light shorting out radio and heaterI will never buy a jeep profuct again or deal with this dealerAnd federal Not state lemon laws does apply I was toldLucky that day they fixed my car so I did not pursueI have some influence in my community and neighborhood and I would use it to inform people to steer clear of this dealership
Regards,
Scott P***
Technician spent hours diagnosing "No Start" complaint Customer signed off on initial $estimate to diagnose complaint Battery not holding voltage and customer declined battery replacement Customer should be paying for diagnosis and battery due to mileage Customer
did not speak to manager nor general manager at time of pick up yesterday Technically she owes the check out charge We can not reverse the charge however we will be willing to replace battery as ONE TIME GOODWILL despite the fact the vehicle mileage is technically out of warranty
When the customer arrived upon write up, customer signed repair order for $to make a key Parts department cut a vehicle specific key and gave to technician along with PIN code specified from Chrysler based off VIN (Vehicle Identification Number) Once tech tried to program key
several times, it was evident that the SKIM (sentry key immobilizer module) had been replaced previously We have no record of vehicle at dealership and customer was unaware that the module was replaced either Regrettably we have no way of knowing that the PIN code is different than what Chrysler reports the original manufacture equipment was, until after key is cut and attempted to program Once we determined that there was additional issues with vehicle, we diagnosed vehicle for $labor and offered alternated transportation at cost, and did not charge agreed amount due to the situation Again the key is cut specifically for their vehicle and does not work on other vehicles In addition we explained to the customer this key will still work on this vehicle once the SKIM module is replaced and (offer) we can reprogram key after SKIM module is replaced for $labor The only thing the customer was charged for was the part itself (again only works on this specific vehicle) plus tax Again labor and shop supplies were removed as a one time goodwill to a first time customer
Customer had purchased vehicles from us within short time frame and we appreciate the business. In regards to the van that customer is speaking of......There is one item on the We-Owe and that refers to the lever on the seat and we are happy to fix that item. Other items claimed after
the sale- A/C does not work correctly- we reviewed operations of A/C on 2/21/18- A/C operates as designed. Another complaint is in regards to battery. Battery has not failed at this point nor failed our inspection and with that said we have not replaced battery. Currently there are multiple online reviews that not only has information and legal threats and discourages any further "Goodwill" to consumer. If those reviews are taken down we would be happy to review battery and A/C concern with customer again as a goodwill. Until that time we will only correct the seat lever issue as promised on We-Owe during purchase. -Justin H (GM)
Sorry that you were not happy with the services. There are many differences then stated in story.....Check engine light diagnosed July 27th was for a speed sensor, this required (per manufacture instructions) a flash to the PCM. This was a hour job, customer was charged one hour or
$plus Shop supplies and tax. That same visit customer requested price on mirror replacement and declined work. Customer was still complaining of same issue Sept 5th and we replaced a battery for the remote, free loaner vehicle, and free transmission flush, (over $goodwill). On October 11th, customer brought in vehicle that would not start and revving issue where RPMs were fluctuating. Technically the customer should be responsible for the repairs (unrelated to prior visits) but as a last time goodwill we can reimburse the $paid. Please contact Justin H*** (GM) to coordinate payment. Thanks
Customer did complain to sales person and sales manager after purchase of the vehicle however there is no warranty on the cosmetics of the vehicle and customer signed We-Owe stating that nothing was owed by the dealership This was never part of the negotiations neither written nor verbally
during the purchase of the vehicle to any of the staff We can not be held responsible for blemishes on a preowned vehicle If requested we would be happy to provide the signed "We Owe" form from customer Thanks -Justin H*** (GM)
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to mePlease credit the amount you mentioned to my credit card.
Regards,
Rafael R***
I think the first thing we need to do is to get the car diagnosed by the dealership that's most convenient for you and we will pay the dealer for the diagnosisOnce this has been performed we can most certainly look into a refund or having them repair the concernI am going to place a phone call on your behalf and see if I can get the seat belt issue taken care of down there since it was under warranty when the parts was ordered to correct the issue, obviously it was not your fault the part did not arrive to us and to you in a timely manner to correct the seat beltI will follow up with you on the seat belt issue once I have a answer from Chrysler in regards to this concernIf you would have the advisor from the dodge store call me and we can arrange to get the concern looked at or repaired depending on the outcome where you are now taking the car tooI understand this is a total inconvenience and im just trying to make good on the situation but unfortunately I really need to know what the actual failed concern for the airbag light is.We are most certainly going to help in the situation of repairing your car and make good on our word but we most certainly will need your assistance as we are miles away, again sorry for the whole situation and hope to hear from you or the dodge dealer-Shane C*** (Service Manager) 614-438- Reviewed by Justin H*** (GM)
Customer has been patient with Bob Caldwell......Customer purchased vehicle 1/15/ Initial complaint was made 4/3/and it was evident that A/C had not been a concern prior to 4/3/ Based on phone conversation and paperwork nothing suggests that there was an A/C issue during or
prior to purchase Customer opted to decline any additional service contracts during purchase of vehicle (attached) Bob Caldwell should have checked out vehicle during appointment in April while vehicle had a day/ 3,mile limited coverage but provided customer with recommendation to have checked at different facility Customer at that time declined possible check out charge in the event the repair was not covered by warranty After this happened the week of 4/did not hear back from customer until 5/where customer was ran around the sales department, Bob Caldwell's bad At this point I fear customer has already had repair completed at another shop? If so we would need to see what was completed on vehicle to help remedy the concern, however after the research done already I can promise to help with repair costs as goodwill, the amount would be based on what customer has already done and what repairs have been completed If nothing has been completed we would prefer to check vehicle out (free of charge to customer- as goodwill) to determine what needs fixed and if it's a covered component I knew nothing about Ms*** having issues throughout the last couple months until today-Justin H*** (GM)
Just received new information that customer cancelled theircheck.....that's why we did not give them the full amountFridaybecausecheck was not clearedCustomer resolved their own complaintThanks.-Justin H*** (GM)
Sorry for the miscommunication, that is correct
My car was not reliable at the time of pickupI have already changed the battery myself. Regards,*** ***
I called Justin at Bob Caldwell immediately after my last rebuttal. I had asked to talk with a owner. Hoped that we could work better at a resolution "person to person" , (because My typing and spelling is awful).They are welcome to have the truck and re-evaluate the situation first hand for themselves.After working through some hurt feelings on both sides Justin asked if he could see the truck. It is and was never my intention not to let them see it. Just didn't think my temper would permit a visit at that immediate time. I had offered a later date would be better when I'd calmed down. That day didn't seem to come! I feel better after talking to Justin GM and..., half owner I found out. It is perfectly ok for them to take a look any thing they want. Including the aftermarket alarm systemAnd contact Best Buy about why it was not salvageable. I did not have the expertise to question Best Buy's opinion and also felt in his debt for even offering to repair/ correctly re-install other installers aftermarket equipment. He, Best Buy had expressed several time, not wanting to get involved in the dispute "or court". If Lenny would please call me I'll bring it in for Bob Caldwell to evaluate. I am trying to go camping 9/21/15. I don't need a radio to haul the RV. Just in running order. I have expressed to Justin I am now educated about the problems presented with aftermarket equipment. The damaged after market alarm system would not be re-installed anyway. I would try to sell it on Ebay and try to recoup some of the money lost. I should not have purchased it to start with! That's part of my anguish the mistakes I made trying to save money with aftermarket parts. Justin offered to replace cables if that was all that was wrong with it. I don't have the answer to that, have to rely again on Best Buy's mercyOr someone else's expertise. It is not Bob Caldwell's responsibility to install the radio or buy a Radio wire harness. Best Buy has ordered a Radio adapter wire harness I bought. I have ordered the replacement GPS antenna which Justin offered to pay for. Thank You. Thank you again - Justin,I look forward to your call. I'm retired and can bring it in anytime
I have a receipt dated from 2/13/from a Goodyear in which we paid to have the van inspectedBefore I purchased the vehicle and it was removed from *** ***s name and moving it to my nameI told them of these issues with the a/c climate control issue as well as as the clip for the stow n go which I was told to bring it back in and they would take care of itHence why they had the vehicle the following Sunday after I signed for itso you had my vehicle for days and addressed nothing, I will take them down when the vehicle is fixed or I will take other actionsThis is a vehicle I have everything that matters to me in and it's a lemonI would also like to know what part of my post or my fiancée post were not accurate, also left out my spare keys which nobody has tried to get back to meI called and texted the salesman within the hour after we left about ac blowing straight heat the CCA on the battery was brought up on feb 13th. I will make sure all post come down when the vehicle is fixed and the fact that Joe or Joel admits that the vehicle has more problems the vehicle has more problems then worth fixing means they knew it was bad when the purchase went downDon't tell me to bring something in and you'll take care of it if you don't plan to honor your word, that is what we call a gentlemans agreementLastly ever since the vehicle has left their shop the check engine light has gone on and off and had issues accelerating.again I have no issues taking down post when they honor their word.thank you for your time I will provide photos of receipts and contracts in the am
I am rejecting this response because: The issue is not that they have not cancel the warranty I have the same paper work that they sent to you I will close the case once they can prove that the refund has been sent to my LenderPlease keep the file open to show the follow up for the copy of the check sent to the Lender
Regards,
*** ***
I am rejecting this response because: I am not a electrician professional. I hired you to correct my trucks damagesYou are the experts when you accept payment for these services I did not receive prior notice you were going to do additional damage to my Truck. And certainly nothing was written on my work order I was told they would not work on the radio. I said no problem. Install the factory harness and Best Buy will install the Radio. The security system was never discussed until they had trouble turning it off. It was understood that these aftermarket systems that were 1/week old were to be reinstalled. They agreed to that! By implication the other parts on my truck were to be reused! At no time did Caldwell advise me they were going to destroy my after market systems or advise me that the truck came factory installed with any security system. It was only after the damages and, I was played with like a mouse is to a cat. Vague not committal comments were the norm during their entire conversations. Examples: "We are not responsible for repairing your damaged alarm system as it is an after market and we don't work on them", We will not repair you factory alarm system as it was not part of the repairs you have paid for". "If you wish we will look at your system for additional money". "we had to remove your alarm system because it was thru the dash", "in order to remove the dashI had to remove your alarm system and I did not destroy it beyond what is for this type of repair". etc etc etcThis experience talking with the dealership is like pissing down my own leg. They treat me like I'm stupid enough to believe a aftermarket alarm system is not removable without damage. Call any installer in Columbus, they'll tell you it can be done. I was born and raised on a farm. In my younger days I installed car radios repaired a lot of equipment without damage and reinstalled them! And I had no formal training, you are the expert! This is complete bull that you can not remove a system without schematics. One of their cuts was within a few inches of the harness they claim to not be able to reach without removing the dash. Why did I not get a phone call stating their lack of expertise in removing my alarm system? The installer was expert enough to apparently install the system without removing the dash as they stated it was thru the dash.They didn't even bother themselves with unplugging connector attached to the modules. Instead the pins were jerked out of their locations within each connector. Call Best Buy, ask Vince to explain the damage they did. Vince at Best Buy removed parts from the harness where they cut them off with his fingers. Unwrapping tape and un-winding the wires so they would and could have been removed by the dealership!I told them it would not be of any benefit for me to bring it to them as I was so upset could not guarantee they would like me there and call the police. They had already told me they were not responsible and did no wrong. I never said they could not see the harness. ONLY that this would not be a good day until I could calm myself after day's of their working me into a tirade! They were offered to come and get the truck themselves. No answer just like the entire process with them. I was going to accept everything they said as fact and get interrogated like they were police needing to prove I was a liar. They blame a poor Advisor for the lack of communication that my alarm system was to be damaged with their removal of the old system.No, This is a purposeful wonton destruction of the system because they could not get it turned off. It kept alarming and I was asked to do something from home as the mechanic was getting mad having to turn off the sounding alarms. He shut it off by jerking the wire harness and pulling the individual pins out of their connectors for my after market alarm system. Just because you say " we will not work on after market parts, does not give you the right to destroy those parts! This is a obvious lack of respect for personal property, the same as if I smashed windshields on their cars on the lot. I even had to explain these type of examples as there was absolutely no form of communication from them that they understood my loss I was toyed with until they made me mad then excused themselves from any form of obligation. This continued over several day of verbal insensitivity of the monetary loss they caused. Had they told me they were going to destroy anything aftermarket I'd have taken it else where. It was their full intention to wear me down with multiple "call me back, I'll call you etc etc. Multiple times they would threaten to hang up because I used a swear word. I told them the first amendment guarantees me free speech. It does not say no swear words. No, Shane is expertly trained to not make any form of amendment or payment or anyone expertise other that their own. I offered them to call Best Buy, no comment, I offered to have my wife bring it up with me, no comment. It wasn't until he had me so upset at the very last words were exchanged when his comment of well I'll have someone remove the grease that I said "I wouldn't let you wash my dog let alone clean my interior after the way you've treated my truck. He was waiting for that, immediately "well if you will not let me clean your truck we have nothing else to talk about, have a good day.Two comments describe Shane, He said "Justin said for you to talk to me, So lets go.., this is what I do". My wife comment about his tone of voice on the message left her, "he's very full of himself and smug. We're wasting time talking to him!" Congratulation's, Shane you have been properly trained at eluding responsibility or fair arbitration. You can be proud of yourself that you lowered my net worth and improved your bottom line. This after market alarm system was installed piece by piece. It is certainly a lot easier to remove something than installing it
with out respect or Regards,
Earl ***
Please accept our apologies for any unprofessional actions from our staff We agree that CJ does have a little "I" and "Me" issue that needs corrected but certainly not the reason for the Revdex.com complaint In regards to credit after speaking to sales management I understand that you wanted
us to shop rates? It was explained that you changed your mind after your credit was already submitted as shown with attached signed credit app? In regards to credit pulls hurting your credit score, as long as the credit pulls are within a relatively close period (2-weeks) those inquiries are lumped together as one inquiry as this article supports from Experian- *** -Justin H*** (GM)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:I informed my advisor that I was relocating when he ordered the part he then informed it would take a day to get in which wasn't the case I waited from tuesday to friday and called and it still wasn't in And as a result of my relocation the dealership Gwinnett dodge in stone mountain Ga is not willing to fix the same issue that was looked at which is the seat belt that was under warranty while I was there is no longer under warranty now because the drive has sent me over my miles by miles I have drove 10,miles but in between that time the car has been returned to you and repaired for the same issues times And I have called and rescheduled appointments timesif this was not a ongoing issue there would of been no need for me to consistently and the offer to pay for diagnostic still isn't going to fix the issue that was never fixed properly from the beginning I still have labor and part charges which I have already paid for a issue that was never fixed I am willing to accept a offer for you guys to cover payment if a diagnostic is done and shows same issues exist as original issue Which I can provide all the information to the deanship in area as well as the contact info for the service rep i'm working with As well as th option of a refund i'm still open too as well This has been very time consuming No one should have to keep coming to a dealership to have the same problem service time and time again
Regards,
Ron Franklin
Our timeline shows the following facts On April 16, the vehicle repair order (#***) registered the following complaints 1.CUSTOMER STATES POWER WINDOWS AND LOCKS NOT WORKING CUSTOMER STATES
AIR CONDITIONING BLOWING HOT AIR The customer was charged a diagnosis fee for the air conditioning complaint and a repair was completed on the power window/lock/dome light complaintOn the air conditioning complaint, the technician found a leaking line which was ordered at that time. On April 19, the vehicle returned to have the above leaking line replaced (repair order # ***)The air conditioning system was charged and tested and was blowing cold airThe customer paid $for the parts and labor to install. On May 3, the vehicle returned with the air blowing warmWe used a dye in our Freon which helps us locate leaks and the technician found a leak in an area of the system downstream from the area where the original repair was madeThe customer was charged our standard air conditioning diagnosis fee of $(repair order # 78110) and quoted the cost of parts and labor to rebuild the leaking parts of the system. After careful review of this issue, I have found that while the staff at the dealership have followed our processes for diagnosis and the technician had no way of knowing that there were additional future problems in the air conditioner system, We are willing to refund a portion of the customers billOur goodwill offer to MrR*** is $218.27, which is the total cost (including tax) of repair order 78110. It should be noted that the customer has an extended warranty which looks to have paid a portion of this total billIt is a 3rd party warranty in which the customer pays the bill up front and then is refunded all or a portion of the authorized repair billAt this time, I do not have the ability to know how much if any monies were refunded. -Justin H*** (GM)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: the vehicle was driven off the lot that night and when wipers where turned on this happenedThere was no way to know this without everything running with wipersI did not need extended warranty because this was a problem that already existedThis was confirmed by mark in service with burnt connectorsCar is fixed now one month laterIt should never take a month to fix a car.The loaner had 40,more miles and leaked when it rained through Some light shorting out radio and heaterI will never buy a jeep profuct again or deal with this dealerAnd federal Not state lemon laws does apply I was toldLucky that day they fixed my car so I did not pursueI have some influence in my community and neighborhood and I would use it to inform people to steer clear of this dealership
Regards,
Scott P***
Technician spent hours diagnosing "No Start" complaint Customer signed off on initial $estimate to diagnose complaint Battery not holding voltage and customer declined battery replacement Customer should be paying for diagnosis and battery due to mileage Customer
did not speak to manager nor general manager at time of pick up yesterday Technically she owes the check out charge We can not reverse the charge however we will be willing to replace battery as ONE TIME GOODWILL despite the fact the vehicle mileage is technically out of warranty
When the customer arrived upon write up, customer signed repair order for $to make a key Parts department cut a vehicle specific key and gave to technician along with PIN code specified from Chrysler based off VIN (Vehicle Identification Number) Once tech tried to program key
several times, it was evident that the SKIM (sentry key immobilizer module) had been replaced previously We have no record of vehicle at dealership and customer was unaware that the module was replaced either Regrettably we have no way of knowing that the PIN code is different than what Chrysler reports the original manufacture equipment was, until after key is cut and attempted to program Once we determined that there was additional issues with vehicle, we diagnosed vehicle for $labor and offered alternated transportation at cost, and did not charge agreed amount due to the situation Again the key is cut specifically for their vehicle and does not work on other vehicles In addition we explained to the customer this key will still work on this vehicle once the SKIM module is replaced and (offer) we can reprogram key after SKIM module is replaced for $labor The only thing the customer was charged for was the part itself (again only works on this specific vehicle) plus tax Again labor and shop supplies were removed as a one time goodwill to a first time customer
Customer had purchased vehicles from us within short time frame and we appreciate the business. In regards to the van that customer is speaking of......There is one item on the We-Owe and that refers to the lever on the seat and we are happy to fix that item. Other items claimed after
the sale- A/C does not work correctly- we reviewed operations of A/C on 2/21/18- A/C operates as designed. Another complaint is in regards to battery. Battery has not failed at this point nor failed our inspection and with that said we have not replaced battery. Currently there are multiple online reviews that not only has information and legal threats and discourages any further "Goodwill" to consumer. If those reviews are taken down we would be happy to review battery and A/C concern with customer again as a goodwill. Until that time we will only correct the seat lever issue as promised on We-Owe during purchase. -Justin H (GM)
Sorry that you were not happy with the services. There are many differences then stated in story.....Check engine light diagnosed July 27th was for a speed sensor, this required (per manufacture instructions) a flash to the PCM. This was a hour job, customer was charged one hour or
$plus Shop supplies and tax. That same visit customer requested price on mirror replacement and declined work. Customer was still complaining of same issue Sept 5th and we replaced a battery for the remote, free loaner vehicle, and free transmission flush, (over $goodwill). On October 11th, customer brought in vehicle that would not start and revving issue where RPMs were fluctuating. Technically the customer should be responsible for the repairs (unrelated to prior visits) but as a last time goodwill we can reimburse the $paid. Please contact Justin H*** (GM) to coordinate payment. Thanks
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Customer did complain to sales person and sales manager after purchase of the vehicle however there is no warranty on the cosmetics of the vehicle and customer signed We-Owe stating that nothing was owed by the dealership This was never part of the negotiations neither written nor verbally
during the purchase of the vehicle to any of the staff We can not be held responsible for blemishes on a preowned vehicle If requested we would be happy to provide the signed "We Owe" form from customer Thanks -Justin H*** (GM)
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to mePlease credit the amount you mentioned to my credit card.
Regards,
Rafael R***
I think the first thing we need to do is to get the car diagnosed by the dealership that's most convenient for you and we will pay the dealer for the diagnosisOnce this has been performed we can most certainly look into a refund or having them repair the concernI am going to place a phone call on your behalf and see if I can get the seat belt issue taken care of down there since it was under warranty when the parts was ordered to correct the issue, obviously it was not your fault the part did not arrive to us and to you in a timely manner to correct the seat beltI will follow up with you on the seat belt issue once I have a answer from Chrysler in regards to this concernIf you would have the advisor from the dodge store call me and we can arrange to get the concern looked at or repaired depending on the outcome where you are now taking the car tooI understand this is a total inconvenience and im just trying to make good on the situation but unfortunately I really need to know what the actual failed concern for the airbag light is.We are most certainly going to help in the situation of repairing your car and make good on our word but we most certainly will need your assistance as we are miles away, again sorry for the whole situation and hope to hear from you or the dodge dealer-Shane C*** (Service Manager) 614-438- Reviewed by Justin H*** (GM)
Customer has been patient with Bob Caldwell......Customer purchased vehicle 1/15/ Initial complaint was made 4/3/and it was evident that A/C had not been a concern prior to 4/3/ Based on phone conversation and paperwork nothing suggests that there was an A/C issue during or
prior to purchase Customer opted to decline any additional service contracts during purchase of vehicle (attached) Bob Caldwell should have checked out vehicle during appointment in April while vehicle had a day/ 3,mile limited coverage but provided customer with recommendation to have checked at different facility Customer at that time declined possible check out charge in the event the repair was not covered by warranty After this happened the week of 4/did not hear back from customer until 5/where customer was ran around the sales department, Bob Caldwell's bad At this point I fear customer has already had repair completed at another shop? If so we would need to see what was completed on vehicle to help remedy the concern, however after the research done already I can promise to help with repair costs as goodwill, the amount would be based on what customer has already done and what repairs have been completed If nothing has been completed we would prefer to check vehicle out (free of charge to customer- as goodwill) to determine what needs fixed and if it's a covered component I knew nothing about Ms*** having issues throughout the last couple months until today-Justin H*** (GM)