I am rejecting this response becausethe dealership was Dishonest, I trusted when I purchased the vehicle everything was as it appeared in fact it was notThe dealership LIED and PAINTED OVER rust spots on the truck so they could not be immediately seen This is unacceptable I was taken advantage of knowingly by them, this is not how business should be conducted
Apologize for the customer's aggravation The cancellation was completed in timely manner (see attached) I will followup with Service Contract/ Gap/ and for provider to find out if/ why check has not been cut to Lien Holder (Huntington)
The customer signs off on the original work order All the customer had to do in January is request a line be added and we diag the vehicle It's too easy for customer to say that we "ignored" a request Was customer not present when order was written? Even if not, I would question why it would take several months to address the "ignored" issue There is nothing more that we can do -Justin H (GM)
Complaint: ***
I am rejecting this response because: YOUR "free diag" was to identify the problem that YOUR dealer causedMy car had never shut off on me and it shut of over a handful of times immediately following my visit to your dealership! YOU'RE not doing me any favorsThe "refund" I was supposed to receive never arrived, and apparently was never going to, which is why I waited two weeks to file my complaint with the Revdex.comApparently I am not the only customer of your that feels your service department scams their customerMultiple customer reviews on Yelp have expressed loss of confidence in your services, the only difference is them not knowing how to properly file a complaint with the proper authoritiesI will ask kindly one more time for a full refund, otherwise, I will take different measures
Customer purchased vehicle 4/and complained about $per month insurance
(outside our transaction) We allowed them to back out of deal Friday night 4/but told them that their check had not cleared yet so we could not refund their money until either check cleared or they cancelled check Today we should have resolve but customer does not understand we can not return funds that have not cleared through our bank -Justin H
Again, we need vehicle to assess and authorize. I can not confirm requested repairs until we have vehicle in the shop. I have no issue authorizing a goodwill loaner vehicle
Customer was given an opportunity to purchase an extended service contract As seen on attachment customer declined extended service contract The month mile coverage that came with vehicle does not cover the electrical issue that we have located and fixed as of February 6th
Customer is currently in vehicle and we have not heard any issues since customer purchased vehicle The goodwill gesture from *** *** includes a loaner vehicle (which is ironically same make and model of purchased vehicle, just one year older) for the duration of time customer's vehicle was in the shop In addition *** *** absorbed over $in repair to satisfy customer despite the fact the repair should have fallen on the customer Customer was also attempting (or commented) on trying to utilize Lemon law on this vehicle, which also does not apply Customer should be very thankful that we took ownership of the repairs up to this point I personally was attached to multiple emails from service staff throughout the repair process and see no issue with how the repair was handled Albeit a lengthy amount of time to fix a vehicle very recently purchased, however we took every possible step to do the right thing and fix a difficult and rare intermittent concern -*** *** ***
Customer removed vehicle from lot without paying for authorized working with second key, we will seeking legal matters with said customer Thank you! -Justin H***
This is not an issue between Bob Caldwell and the customer This is an issue with the manufacture and warranty they provide to the customer As we stated to the customer, the manufacture (Chrysler) denied the claim, not Bob Caldwell There is no reason we would voluntarily refuse
to fix customer's engine, that is how we make a living so naturally it makes no sense for us to refuse service Furthermore, if this is a Chrysler manufacture warranty certainly the customer is aware he can have the work performed at any Chrysler dealer The Revdex.com should not be involved in the case For the reasons mentioned we are not liable for proving that the manufacture denied the claim If the customer is not happy with the denial and what we are telling him (as a representative of the factory), or does not believe us, he should take it up with factory, not Revdex.com The customer states he was declined by his service contract company because it should fall under Manufacture warranty It is not covered by manufacture warranty so we recommend that if he need proof of denial to take to his extended warranty company, he call (800) 992-(Chrysler Customer Care Hotline) so that the manufacture can provide that information Again, we would like nothing more than to fix the customer's concern and share in the frustration but have completed all that we can do at this point until either Chrysler, the service contract company or the customer is willing to pay for the repair Lastly, as a goodwill we have already provided the customer a car "free of charge" for the last days until he makes a decision If this is his answer we would kindly ask Mr*** to find another form of transportation and return our complimentary loaner vehicle
I have attempted to respond by accepting the business's proposed resolution repeatedly and receive an error message each time after entering my message I have attached the files to be submitted with this message This is what I would like to communicate to Bob Caldwell:I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Repairs to the A/C system (including parts, labor, and tax) were completed at *** *** in *** *** at the cost of $ See the attached bill for more information The total cost of the bill was $1418.87, which includes an oil change Bob Caldwell is not responsible for any fees associated with the oil change Therefore, the amount Bob Caldwell is agreeing to reimburse is $1357.16, the fees associated with the A/C repair We appreciate Bob Caldwell's offer to reimburse this charge as a goodwill gesture. Regards, *** ***
Customer came in for airbag recall (first visit to Bob Caldwell) Magnum w/ over 100k miles We completed recall and recommended some overdue maintenance Customer authorized emissions service and transmission service None of these repairs/ maintenance has anything to do with
spark plugs When customer came back in, we diagnosed vehicle for free, found miss fire in #cylinder Customer threatened with Revdex.com/ online reviews/ etc....if we did not refund total money on original repair Generously we offered to provide $credit due to circumstance as goodwill, customer declined and demanded money back At this point we are now inclined to revoke original offer and to convince customer and Revdex.com there is no foul play or anything we did wrong, we will pay for hour check out at 3rd party repair shop (Firestone on Morse rd) to confirm of no wrong doingsNote- customer has original spark plugs in vehicle currently, also "found tube going into back of intake manifold leaking" (which may also cause check engine light)
In regards to Mr.***'s concern's the seat belt is being repaired under warranty at no charge.The airbag concern we are willing to provide a free diagnosis to Mr*** to determine what is wrong with the car and fix anything that would be covered under his warranty,if the
concern is not under his warranty Mr*** would have the option of fixing it or deferring the work to a later timeIf this works for Mr*** have him give me call or a email to schedule at date and time to address his concerns This is a one time goodwill to diagnose for free and courtesy as the airbag light is out side the warranty.Shane C***Service ManagerBob Caldwell Chrysler###-###-####(Reviewed by Justin H***- General Manager)
I am rejecting this response becausethe dealership was Dishonest, I trusted when I purchased the vehicle everything was as it appeared in fact it was notThe dealership LIED and PAINTED OVER rust spots on the truck so they could not be immediately seen This is unacceptable I was taken advantage of knowingly by them, this is not how business should be conducted
Apologize for the customer's aggravation The cancellation was completed in timely manner (see attached) I will followup with Service Contract/ Gap/ and for provider to find out if/ why check has not been cut to Lien Holder (Huntington)
The customer signs off on the original work order All the customer had to do in January is request a line be added and we diag the vehicle It's too easy for customer to say that we "ignored" a request Was customer not present when order was written? Even if not, I would question why it would take several months to address the "ignored" issue There is nothing more that we can do -Justin H (GM)
Complaint: ***
I am rejecting this response because: YOUR "free diag" was to identify the problem that YOUR dealer causedMy car had never shut off on me and it shut of over a handful of times immediately following my visit to your dealership! YOU'RE not doing me any favorsThe "refund" I was supposed to receive never arrived, and apparently was never going to, which is why I waited two weeks to file my complaint with the Revdex.comApparently I am not the only customer of your that feels your service department scams their customerMultiple customer reviews on Yelp have expressed loss of confidence in your services, the only difference is them not knowing how to properly file a complaint with the proper authoritiesI will ask kindly one more time for a full refund, otherwise, I will take different measures
Customer purchased vehicle 4/and complained about $per month insurance
(outside our transaction) We allowed them to back out of deal Friday night 4/but told them that their check had not cleared yet so we could not refund their money until either check cleared or they cancelled check Today we should have resolve but customer does not understand we can not return funds that have not cleared through our bank -Justin H
Customer provided information and signed credit application to pull credit....see attached
Again, we need vehicle to assess and authorize. I can not confirm requested repairs until we have vehicle in the shop. I have no issue authorizing a goodwill loaner vehicle
Customer was given an opportunity to purchase an extended service contract As seen on attachment customer declined extended service contract The month mile coverage that came with vehicle does not cover the electrical issue that we have located and fixed as of February 6th
Customer is currently in vehicle and we have not heard any issues since customer purchased vehicle The goodwill gesture from *** *** includes a loaner vehicle (which is ironically same make and model of purchased vehicle, just one year older) for the duration of time customer's vehicle was in the shop In addition *** *** absorbed over $in repair to satisfy customer despite the fact the repair should have fallen on the customer Customer was also attempting (or commented) on trying to utilize Lemon law on this vehicle, which also does not apply Customer should be very thankful that we took ownership of the repairs up to this point I personally was attached to multiple emails from service staff throughout the repair process and see no issue with how the repair was handled Albeit a lengthy amount of time to fix a vehicle very recently purchased, however we took every possible step to do the right thing and fix a difficult and rare intermittent concern -*** *** ***
Customer removed vehicle from lot without paying for authorized working with second key, we will seeking legal matters with said customer Thank you! -Justin H***
This is not an issue between Bob Caldwell and the customer This is an issue with the manufacture and warranty they provide to the customer As we stated to the customer, the manufacture (Chrysler) denied the claim, not Bob Caldwell There is no reason we would voluntarily refuse
to fix customer's engine, that is how we make a living so naturally it makes no sense for us to refuse service Furthermore, if this is a Chrysler manufacture warranty certainly the customer is aware he can have the work performed at any Chrysler dealer The Revdex.com should not be involved in the case For the reasons mentioned we are not liable for proving that the manufacture denied the claim If the customer is not happy with the denial and what we are telling him (as a representative of the factory), or does not believe us, he should take it up with factory, not Revdex.com The customer states he was declined by his service contract company because it should fall under Manufacture warranty It is not covered by manufacture warranty so we recommend that if he need proof of denial to take to his extended warranty company, he call (800) 992-(Chrysler Customer Care Hotline) so that the manufacture can provide that information Again, we would like nothing more than to fix the customer's concern and share in the frustration but have completed all that we can do at this point until either Chrysler, the service contract company or the customer is willing to pay for the repair Lastly, as a goodwill we have already provided the customer a car "free of charge" for the last days until he makes a decision If this is his answer we would kindly ask Mr*** to find another form of transportation and return our complimentary loaner vehicle
I have attempted to respond by accepting the business's proposed resolution repeatedly and receive an error message each time after entering my message I have attached the files to be submitted with this message This is what I would like to communicate to Bob Caldwell:I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Repairs to the A/C system (including parts, labor, and tax) were completed at *** *** in *** *** at the cost of $ See the attached bill for more information The total cost of the bill was $1418.87, which includes an oil change Bob Caldwell is not responsible for any fees associated with the oil change Therefore, the amount Bob Caldwell is agreeing to reimburse is $1357.16, the fees associated with the A/C repair We appreciate Bob Caldwell's offer to reimburse this charge as a goodwill gesture. Regards, *** ***
Customer came in for airbag recall (first visit to Bob Caldwell) Magnum w/ over 100k miles We completed recall and recommended some overdue maintenance Customer authorized emissions service and transmission service None of these repairs/ maintenance has anything to do with
spark plugs When customer came back in, we diagnosed vehicle for free, found miss fire in #cylinder Customer threatened with Revdex.com/ online reviews/ etc....if we did not refund total money on original repair Generously we offered to provide $credit due to circumstance as goodwill, customer declined and demanded money back At this point we are now inclined to revoke original offer and to convince customer and Revdex.com there is no foul play or anything we did wrong, we will pay for hour check out at 3rd party repair shop (Firestone on Morse rd) to confirm of no wrong doingsNote- customer has original spark plugs in vehicle currently, also "found tube going into back of intake manifold leaking" (which may also cause check engine light)
In regards to Mr.***'s concern's the seat belt is being repaired under warranty at no charge.The airbag concern we are willing to provide a free diagnosis to Mr*** to determine what is wrong with the car and fix anything that would be covered under his warranty,if the
concern is not under his warranty Mr*** would have the option of fixing it or deferring the work to a later timeIf this works for Mr*** have him give me call or a email to schedule at date and time to address his concerns This is a one time goodwill to diagnose for free and courtesy as the airbag light is out side the warranty.Shane C***Service ManagerBob Caldwell Chrysler###-###-####(Reviewed by Justin H***- General Manager)