Alamo Tours San Antonio

I apologize for the miscommunication with our companyunfortunately [redacted] is no longer with our company and we should have done a better job getting back to you soonerpayment will be sent this week certified mail thank you

we appreciate the opportunity to respond and the concept of due processour bus was dispatched to provide service, once it arrived the driver discovered condesation from air conditioner left seats wethe transported aproximately passsengers, then returned to our facility and changed buses minutes later he returned and transferred additional guests to the eventwhen I spoke with compaintant she acknowledged the bud did return and transfer passengersshe did mention that a few did walk to the ceremony and requested a refundwe went over the agreement and I offered her an $discount ( over20%)service was provided we apologized for the inconvenience and discount has been offeredthank you

Complaint: [redacted] I am rejecting this response because: Last minute on board and no advance notice and the price difference paid I don't recall other options other than the trolley and since she, the lady at corporate was so argumentive thought I would forward this to the Revdex.comAnd hopefully get some assistance resolving this mess If he was listening to the conversation than I'm quite sure he heard her refusing to refund the difference Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I cannot believe what they sayI spoke repeatedly with several people at City Tours, [redacted] , ***, [redacted] , to name a fewAll said a replacement check would be sent out, it never was Regards, [redacted]

we appreciate the opportunity to respond and the concept of due processour bus was dispatched to provide service, once it arrived the driver discovered condesation from air conditioner left seats wethe transported aproximately passsengers, then returned to our facility and changed buses minutes later he returned and transferred additional guests to the eventwhen I spoke with compaintant she acknowledged the bud did return and transfer passengersshe did mention that a few did walk to the ceremony and requested a refundwe went over the agreement and I offered her an $discount ( over20%)service was provided we apologized for the inconvenience and discount has been offered thank you

Tour was cancelled and guest was offered the opportunity to have a refund or to take one of our other toursMiss *** chose to take the tour offered, on 8/she phoned our office and spoke with *** our dispatcher, he advised her that the tour no longer offered the *** Museum and
*** *** Museum which is one stop, and had substituted the Battle For Texas attractionHe also advised her that all this was explained to her at ticket office when tickets were issuedMiss *** then spoke to *** *** for over minutes, Miss *** apologized for the tour being cancelled and explained the stops, the difference in tours and offered to refund the $difference. have attached the correspondence between Miss *** and myselfAt no time was Miss *** rude, she was quite the opposite discussing this matter.Miss ***I am the President of City Tours Inc and was listening to the conversation you had with my wife a few minutes agoShe apologized for any inconvenience you may have experienced, she explained the situation, and offered a solutionThe day of your tour our guide had a family emergency and had to leave without any notice, we then offered you similar tour that including the same stops as the grand tour, in fact this tour, the Alamo Trolley also included stops to the *** *** ***, *** *** *** and *** *** ***The only attraction not included on this tour was the *** ***Our ticket representative explained the situation to you, gave you the boat ticket, Battle for Texas which has been substituted for the *** Museum and *** *** Museum, and the unlimited two day hopper passYou did decide to accept this and tickets were issued.In light of the change in tours we offered to refund $10, bringing down the cost of your tour to $This price did include the $boat ticket and the $admission to the Battle For Texas Museum and the $trolley ticketThank you
From: *** *** [mailto:***] Sent: Monday, August 22, 2:PMTo: ***Subject: Disappointed in the unprofessionalism of MsA ***
I attempted to explain I did not get what I paid for an the add is still running
I am disappointed that I did not received the tour I purchased. The add too is still advertising my purchased tour. I planned a trip and did not get what I paid for Reservation #***
They down sized me to a city tour (hop on hop off) and stated they no longer provided tickets to the *** Saloon and Museum and the tour did not include the Japanese Sunken Gardens.
I called a day early for pickup no one told me at that time
I upset ?? too with the time I now had to investigate and find out why?
Please contact *** *** ***
Looking forward to hearing from you to brighten my day after the disappointment
I used this link on June 11, to purchase a city tour online***
It cost me $53.58 Reservation - ***
As you will notice it still include the item listed in my brochure that I printed to see the following as noted on brochure:
***
I am very disappointed that I did not get what I purchased and the add is still running:
Tour Price includes $Riverboat Ride &$*** & *** *** Museum Admission*** ***
*** *** *** *** *** *** ** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ***
*** ***
*** ***
*** *** ***
*** *** *** ***
*** *** ***
Riverboat Ride Cruise down the romantic San Antonio RiverDiscover a world of sidewalk cafes, lush tropical foliage and charming boutiques
Visit Mission Concepcion and experience the strength of the Friars who Christianized the IndiansView the original frescos still visible within the rooms of the missionThis is the oldest stone church in our nation
The finest example of a completely restored mission in the United States renowned for exquisite stone carvings including the famous Rose Window
For a taste of the Old West and wildlife exhibits from all over the world, visit San Antonio's classic saloon and museumSip a refreshing drink as you stroll through 33,square feet of artifacts from Texas history and world record wildlife exhibitsPlus don't miss the world's only Wax Museum of Texas History
The beautiful and architecturally unique old stone quarry, renowned for its beautiful foliageDrive by the San Antonio Zoo one of the nation's finest zoos and *** Park
*** *** Museum Explore the dynamic history of the world's most famous law enforcement agencyView authentic Ranger artifacts and explore Ranger Town, a recreation of old San Antonio
El Mercado Selling colorful Mexican imports from South of the BorderVisit the many Mexican food restaurants and shop for bargains in one of the shops

First let's be clear on what really transpiredWe provided a quote for service about a month prior to date of serviceAbout a week prior to the trip we were advised ( still no contract or payment) that the park service would issue payment for serviceWe advised we still would require a signed
contract and payment in order for bus to be securedWe never received an executed contract or paymentBus was not sent for those reasonsI then had a conversation with the principal and explained our positionShe advised us it was her understanding that payment had been sent by park serviceI explained we had not received payment nor was informed payment had been mailedI also explained we had not received a signed contract from her staff memberA week later payment that was said to have been mailed still has not arrivedIf we do not have an executed contract and payment or payment arrangements we will not send a bus to a customerSomeone dropped the ball and it was not our company

I apologize for the miscommunication with our companyunfortunately *** is no longer with our company and we should have done a better job getting back to you soonerpayment will be sent this week certified mail. thank you

Tour was cancelled and guest was offered the opportunity to have a refund or to take one of our other tours. Miss [redacted] chose to take the tour offered, on 8/22 she phoned our office and spoke with [redacted] our dispatcher, he advised her that the tour no longer offered the [redacted] Museum and [redacted]...

[redacted] Museum which is one stop, and had substituted the Battle For Texas attraction. He also advised her that all this was explained to her at ticket office when tickets were issued. Miss [redacted] then spoke to [redacted] for over 20 minutes, Miss [redacted] apologized for the tour being cancelled and explained the stops, the difference in tours and offered to refund the $10 difference. have attached the correspondence between Miss [redacted] and myself. At no time was Miss [redacted] rude, she was quite the opposite discussing this matter.Miss [redacted]I am the President of City Tours Inc and was listening to the conversation you had with my wife a few minutes ago. She apologized for any inconvenience you may have experienced, she explained the situation, and offered a solution. The day of your tour our guide had a family emergency and had to leave without any notice, we then offered you similar tour that including the same stops as the grand tour, in fact this tour, the Alamo Trolley also included stops to the [redacted] and [redacted]. The only attraction not included on this tour was the [redacted]. Our ticket representative explained the situation to you, gave you the boat ticket, Battle for Texas which has been substituted for the [redacted] Museum and [redacted] Museum, and the unlimited two day hopper pass. You did decide to accept this and tickets were issued.In light of the change in tours we offered to refund $10, bringing down the cost of your tour to $44.00. This price did include the $10 boat ticket and the $20 admission to the Battle For Texas Museum and the $28.00 trolley ticket.Thank you From: [redacted] [mailto:[redacted]] Sent: Monday, August 22, 2016 2:29 PM To: [redacted] Subject: Disappointed in the unprofessionalism of Ms. A [redacted] I attempted to explain I did not get what I paid for an the add is still running. I am disappointed that I did not received the tour I purchased.  The add too is still advertising my purchased tour.  I planned a trip and did not get what I paid for Reservation #[redacted]. They down sized me to a city tour (hop on hop off) and stated they no longer provided tickets to the [redacted] Saloon and Museum and the tour did not include the Japanese Sunken Gardens.   I called a day early for pickup no one told me at that time. I upset ?? too with the time I now had to investigate and find out why? Please contact [redacted] Looking forward to hearing from you to brighten my day after the disappointment. I used this link on June 11, 2016 to purchase a city tour online.[redacted] It cost me $53.58  Reservation - [redacted] As you will notice it still include the item listed in my brochure that I printed to see the following as noted on brochure:[redacted]   I am very disappointed that I did not get what I purchased and the add is still running: Tour Price includes $7.75 Riverboat Ride & $17.00 [redacted] & [redacted] Museum Admission. [redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]     Riverboat Ride Cruise down the romantic San Antonio River. Discover a world of sidewalk cafes, lush tropical foliage and charming boutiques. Visit Mission Concepcion and experience the strength of the Friars who Christianized the Indians. View the original frescos still visible within the rooms of the mission. This is the oldest stone church in our nation. The finest example of a completely restored mission in the United States renowned for exquisite stone carvings including the famous Rose Window. For a taste of the Old West and wildlife exhibits from all over the world, visit San Antonio's classic 1881 saloon and museum. Sip a refreshing drink as you stroll through 33,000 square feet of artifacts from Texas history and world record wildlife exhibits. Plus don't miss the world's only Wax Museum of Texas History. The beautiful and architecturally unique old stone quarry, renowned for its beautiful foliage. Drive by the San Antonio Zoo one of the nation's finest zoos and [redacted] Park. [redacted] Museum Explore the dynamic history of the world's most famous law enforcement agency. View authentic Ranger artifacts and explore Ranger Town, a recreation of old San Antonio. El Mercado Selling colorful Mexican imports from South of the Border. Visit the many Mexican food restaurants and shop for bargains in one of the 35 shops.

Complaint: [redacted]
I am rejecting this response because: See attached correspondence and invoice, they speak for themselves. 
Regards,
[redacted]

we appreciate the opportunity to respond and the concept of due process. our bus was dispatched to provide service, once it arrived the driver discovered condesation from air conditioner left seats wet. he transported aproximately 25 passsengers, then returned to our facility and changed buses. 15...

minutes later he returned and transferred additional guests to the event. when I spoke with compaintant she acknowledged the bud did return and transfer passengers. she did mention that  a few did walk to the ceremony and requested a refund. we went over the agreement and I offered her an $80 discount ( over20%). service was provided we apologized for the inconvenience and discount has been offered. thank you

Complaint: [redacted]
I am rejecting this response because:I cannot believe what they say. I spoke repeatedly with several people at City Tours, [redacted], to name a few. All said a replacement check would be sent out, it never was.
Regards,
[redacted]

The trip to Hill Country Tour, started late.The ticket price raised from one day to another dramatically, with premeditation, considering the tourist will not come back anytime soon to San Antonio.The office person was not helpful, even more she was Very rude , which damage the friendly image of other customer service persons we met. we were under pressure during the trip,therefore we couldn't enjoy part of the trip in Frederisckburg as advertised, just time to have lunch in restaurant at their pace.We returned baxk late from the timeframe scheduled to San Antonio.We won't recomende this tour agency to anybody.

I apologize for the miscommunication with our company. unfortunately [redacted] is no longer with our company and we should have done a better job getting back to you sooner. payment will be sent this week certified mail.
 
thank you

This company turned out to be a nightmare. The owner Mr. Torres is very rude and unprofessional. He feels that booking online is done by a third party company and if things go wrong he has nothing to do with it. I would strongly recommend that if you book tours online with Viator make sure that if you are in San Antonio you do not have to deal with this company. Mr. Torres does not feel that he should follow up with customers because he is the owner. Mr. Torres is not someone with compassion or professionalism he is someone whom is only interested in make a buck off of anyone he can.

AS PREVIOUSLY STATED I LISTENED TO THE CONVERSATION AND AT NO TIME WAS OUR REPRESENTATIVE RUDE. SHE OFFERED A REFUND A NUMBER OF TIMES BUT THE CUSTOMER WAS ARGUMENTATIVE AND COULD NOT BE SATISFIED. WE HAVE DONE OUR DUE DILIGENCE MADE AN APOLOGY AND OFFERED THE DIFFERENCE FOR THE TOUR. AT THIS POINT  WE ARE CLOSING THIS FILE.

Complaint: [redacted]
I am rejecting this response because: the vendor did not comply with terms of contract while leaving customers waiting for transportation. The transportation vehicles were not what was paid for on contract terms.  The representative did not apologize nor showed any remorse for unacceptable service. Contrary to his statement, he was extremely rude, threatening and unprofessional.  Full reimbursement is warranted and justified. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Last minute on board and no advance notice and the price difference paid.  I don't recall other options other than the trolley and since she, the lady at corporate was so argumentive thought I would forward this to the Revdex.com. And hopefully get some assistance resolving this mess.  If he was listening to the conversation than I'm quite sure he heard her refusing to refund the difference.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I cannot believe what they say. I spoke repeatedly with several people at City Tours, [redacted], to name a few. All said a replacement check would be sent out, it never was.
Regards,
[redacted]

Unreliable, unethical company. I reserved and prepaid a round trip service for two from San Antonio airport to my hotel The Grand Hyatt . We missed our connecting flight from Dallas due to a late departure from Orange County by the airline. I called to inform Super Shuttle of the delay and updated them on the expected arrival time. When we arrived we were told it would be a 15 minute wait. One hour later , we were still waiting, no guarantee that we would receive the service we had paid for. We were repeatedly lied to by the super shuttle representative at the airport. Due to the poor service we tried to cancel the return trip only to be told there was no one there who could help us.