Alanita Travel

Dear Revdex.com Infants normally do not have any checked baggage allowanceWe are working with the airlines for this matter and need approximately to weeks for a proper response from the airlines.We will be in touch with the client at that timeThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

A reservation was canceled due to name issue on the ticketThis reservation was never issued (ticketed) When a new reservation was made an itinerary was sent to the client with an itinerary which was approved by the client by email.We have been in correspondence with the client and informed that for the ticket booked with [redacted] in the itinerary, we can offer to refund it and Alanita Travel will bear cost of penalty even though client did authorize us to issue it

Alanita Travel did all in our power to request a full refund waiver from the airlines, but the request was deniedThe client then disputed the full amount of the tickets with their credit card companyThe penalties have been charged by the airline, and Alanita Travel has paid the penalties to the airlinesA court judgment has been made in the favor of Alanita Travel, and the court has ordered the client to pay Alanita Travel the amount due

Alanita Travel received the above-referenced customer complaint and appreciates the opportunity to respondSpecifically, the complaint registered here states to the content following as “ but I was told Alanita Travel is in full control of my booking and should issue me the refund for the unused portion of two air tickets (myself & my son).”, also an additional important information was not disclosed here which is that — both the tickets were partially utilizedThe ticket fare policy purchased states that, tickets are refundable - only before the departure and once after the departure (one leg of travel being completed) – tickets will turn onto a non-refundable status and further related to this ticket will imply with the chargeable changes only and no partial refunds/credits will apply on thisOn the communication part - Initially we were contacted for the son’s ticket to be changed to a preferred future date and we did quote the airline penalty plus the applicable fare difference for the requested datePassenger was not willing to do the exchange transaction, as the reissue cost was higher than a fresh ticket and they went for itWith related to the father’s ticket, we were contacted only on February, 27th; while the actual scheduled return date was on January,26th and we were told that passenger was denied boarding due to inadequate travel documentIf we were contacted first-in-place, we would have helped the passenger on this issue, but passenger did not contact us – they purchased themselves a new ticket and flew back to US without our knowledgeAlthough, we know that as per fare rules - partially used tickets are non-refundable; still we went ahead and submitted the refund query to the airline, argued with them for the refund — yet, we got an update from the airline clarifying that “Passenger carrying required travel documents is a must as required by the Airline/TSA and no exceptions or waiver will be honored on thisPlease follow the applicable fare rules.” Alanita Travel sincerely regrets any inconvenience on this issue may have caused.Please feel free to contact us directly at [redacted] , if you have any additional questions or concerns in this matter

Since the client went directly to the airline and got a direct approval from the airlines before we received a formal response from the airlines for the request we made, the tickets have come under full control of the airlines, and we do not have access to the information the client is requestingSo we request that the client contact the airline directly regarding this matter

Dear Revdex.com One of our managers will be in touch by phone with the client to find a resolution to this matter Thank you

Dear Revdex.com,The refund check for the amount of $has already been mailed out.Thank you

We have been in touch with the client and the matter has been resolved

Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Attached is the electronic air ticket I received from Alanita travel company after I booked the ticketIt clearly mentions that the infant is allowed (1) checked in baggage not more than 50lbsAlso attached is the excess baggage fees receipt I was charged at the airport saying that the infants baggage is over 22lbs so there will be an addtional fees of $75.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I did not authorize any wrong itineraryAlanita travels trying to mislead hereI have the voicemail record and email from Alanita that they accepted the mistake. Here I'm asking for compensation for misleading and cheating the customer
Regards,
*** *** *** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand
that by choosing to accept the business response that my complaint will be closed as resolved. I appreciate Revdex.com's help in resolving this issue for me
Regards,
*** ***

Defendant purchased three airline tickets from us on *** ***The outbound portion of the tickets were used but then the client wanted to change the return date and there were no seats available for his desired dateHe then disputed the full charges with his credit card company and somehow
managed to have the charges reversed. We then contacted the client and he paid for the tickets directly to Alanita Travel with his credit cardAgain he disputed that amount.This is a very complex case and we have requested a conference call with the client and his credit card company but he has declined to make this phone call with usWe are trying to find a solution to these issues which are agreeable to all

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

It is not only about the return of the price of the unused ticketsIt is about the negligence of Alanita Travel, *** Airlines and *** AirlinesAll these businesses knew my flight will be delayed and they did not make any arrangements in *** airport from *** gate to *** gateWe had only minutes layover time because of *** flight delay by an hour to catch our next flight which is ***We ran for minutes to catch the connecting flight holding the baggage and our month old son*** closed the gates infront of us after we reached their and did not let us board the flightBecause of this we had to wait in the airport for hours without sleep and food and milk for my son whole nightAfter paying these businesses 1000's of dollars for business class tickets, we went through a nightmare for hoursI want all the money I paid to Alanita Travel refunded back to me.
Regards,
*** ***

Dear Revdex.com,Once we have received the penalty amount of $x 2, for a total of $750, and this check has cleared, the client will receive the refund to their credit card within to weeks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. My money has already been stuck with Alanita travels for over few months nowNot ready to lose more money by mailing a check.One, I want a reasonable penalty and not a penalty of $per ticketTwo, I am not ready to lose more money in order to get my refund. Alanita should deduct the penalty from my money that they already have with them and refund the remaining.
Regards,
*** ***

Dear Revdex.comThe customer has been informed that the cancellation penalties are $per ticket.The airline denied the medical waiver.The client has been very rude with our staff, yet our staff has maintained their professionalism

Dear Revdex.com As we do truly sympathize with the client, unfortunately the airlines have denied the medical waiverWe have made a serious attempt, but it is unfortunately out of our handsIt is not possible to share our confidential correspondence with our business partners, but if the client
would like we would be willing to give the client a signed letter from Alanita Travel stating that the medical waiver has been denied by the airlinesThe client in turn, could send this letter to the airline as a complaint direct from the passengerThis isn't a typical procedure but in a case like this, the client may want to pursue in that direction.Please be aware that medical waivers are not something that Alanita Travel grants or deniesIt is completely up to the airline

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Please send the letter as you have statedWe tried contacting *** as you suggested via ***, but the original response was to talk to your agent and we communicated that back to youAs requested earlier, could you please schedule a meeting including you, your communication channel at the sales office for *** so we can present our medical situation
Regards,
*** ***