Alarice Technology LLC

[redacted] ***, Has visited the gym times, all of our check ins are recorded within our databaseHis first visit was ***(the day he signed up), then ***, then ***He also claimed that he signed up online, to which he did not, he came into the gym and was shown around before he signed up(normal procedure)Unfortunately I am not in a position to place any trust in anything that he has said due to a number or erroneous comments already madeThis facility is graded by the city and proudly displays our A grade in line with city requirementsUnder no circumstances will his membership be cancelled or any monies returned [redacted] should be aware that failure to pay his gym membership will result in fee's being added for non payment, and when arrears have surpassed a specific time period it will be passed to a collection agency for recovery

The membership was terminated on September *** when on the 5th attempt of providing the requested information it actually satisfied the terms of her agreement

We apologize for the inconvenience you have experiencedAll of our members are given the same contract and adhere to the contract detailsIt is fair that we treat all members equally and do not show favoritism towards one in particularThank you for your membership and understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Refund my account and remove it from collections! How dare you...o promise this will result in a lawsuit if this continues In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I joined the gym 7/ [redacted] and requested to cancel reads as follows:We received another letter today that did not include the required information in order to cancel your agreement earlyThe letter doesn't state the nature of the condition or the timeframe that you can't work out (MY 1ST DOCTOR’S NOTE CLEARLY STATES WHAT THE ISSUE IS “LUMBAR SPINAL STENOSIS AND SPONDYLOLISTHESIS”) RK response continues - More importantly as we have already established that your prior request was insufficient we would require exact and correct information that is not related to your initial submission (THIS LAST SENTENCE MAKES ABSOLUTELY NO SENSE – MY ISSUE IS AND WILL CONTINUE TO BE THE SAME AS MY INITIAL SUBMISSION THEREFORE, ASKING ME TO SUBMIT ANOTHER REQUEST THAT IS NOT RELATED TO MY INITIAL SUBMISSION IS IMPRACTICAL I HAVE BEEN DIAGNOSED WITH Lumbar Spinal Stenosis and Spondylolisthesis AND IS SCHEDULE TO HAVE SPINAL SURGERY.)Again, RetroFitness is in breach of contract Section 19A states: [redacted] *** [redacted] [redacted] *** [redacted] ***Resolving this matter is cancelling my gym membership and refunding me $25.15.Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

You cannot be taken out of an agreement, there are grounds for early termination that have not been met by the memberThis is the first occasion it was mentioned she was moving and is now the 3rd excuse for trying to break her obligationsIf she provides the required information that proves she has moved more than miles from a Retro facility it can be legally terminated

The member was a serial delinquent who was given the chance to settle her account on April [redacted] 2016, final payment was to be made on or before April 14th or account would remain and previous agreement is null and void. The member paid the April payment on June [redacted] and the person taking payment has... no authority to tell the client anything about her account if indeed that occurred as there are no subsequent notes on the account until September [redacted] when member called to ask why she was being charged, it was explained then by the supervisor that the payment was made late and therefore the cancellation was voided. The member then called demanding that the account be closed with no payment but as the account has since been transferred to a collections agency I instructed the member I would not be in a position to assist her and she needs to settle with the collection agency.It is not the responsibility of the gym or the staff if someone fails to meet their obligations. There will be absolutely no removal of fee's.

Customers must sign off that they agree to the terms and conditions of the contractThey also receive a copy of the contract that they sign immediately after they have completed itAlso, they have three days to cancel their contractWe have record that [redacted] copy was emailed to her January **, at 12:04pm

The account has been transferred to a collection agency in puirsuit of a legally obligated debt

Revdex.com:I can see that there is no resolution available with regard to this issueI know what I was toldI would like my membership to be cancelled asap I have reviewed the response made by the business in reference to complaint ID [redacted] Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Unfortunately it is the responsibility of the consumer to read and understand the terms and conditions of their agreementThese terms are sent immediately upon signing and by NY law the customer has hours to cancel the agreement, on the 4th day we assume the customer has done their due diligence
and read and understood their agreementNo memberships are cancelled in the premises and the instructions on how to cancel are clearly written that the member has to provide days written notice. The member has to follow the same rules as everyone else

The account was placed on a freeze for days at the request of the member, it then continued to charge until April of when the credit card on file was cancelledThere are no notes on the file or the required certified letter to suggest a cancellation was requestedThe account has now been
passed to a collection agency, the only means to correct this is to either come to the club or pay the collection agency in order to remove the debt

All cancelations require a day written notice delivered by certified mail(as per the agreed terms and conditions)There are no records of any request being received or documented on accountAccount has subsequently been passed to a collection agency for non paymentMember had asked bank to
refund payments, they were refunded then when the bank was presented with evidence they had to return the money that was charged backmember had also given card to "boyfriend" who had attempted to use the membershipNo refunds are owed as member didn't follow the terms and conditions, and as previously noted the account has now been passed to a collections agency

Article of the terms and conditions clearly states that cancelled memberships are not entitled to refundsThe member showed signs of mental instability in her aggression and expletive filled comments in a public space, this was after harressment on a private number that the owner of the nember
had to block to stopIt is in thebest interest of the genral public and the staff that this individual doesn't come to the premises again. There will be no action with regards to staff or further correspondence as the running of the gym is left entirely to the General Manager

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***