Alarice Technology LLC

[redacted], Has visited the gym 3 times, all of our check ins are recorded within our database. His first visit was [redacted](the day he signed up), then [redacted], then [redacted]. He also claimed that he signed up online, to which he did not, he came into the gym and was shown around before he signed up(normal...

procedure). Unfortunately I am not in a position to place any trust in anything that he has said due to a number or erroneous comments already made. This facility is graded by the city and proudly displays our A grade in line with city requirements. Under no circumstances will his membership be cancelled or any monies returned. [redacted] should be aware that failure to pay his gym membership will result in fee's being added for non payment, and when arrears have surpassed a specific time period it will be passed to a collection agency for recovery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Refund my account and remove it from collections! How dare you...o promise this will result in a lawsuit if this continues 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].Sincerely,[redacted]

This is the only means to cancel your membership as stated in the terms and conditions you agreed too upon joining. no one is asking you to do anything you didn't agree to when you joined.  In order to cancel your membership you must follow the terms and conditions you originally agreed...

too.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint isn't about the validity of the contract, but the bad practices of the business. Your salesperson specifically stated things such as easy cancellation which is in direct opposition to the contract. The contract terms are fuzzy and archaic at best. A cancellation process should match the ease of the sign up process and one should not be liable to pay for services not rendered. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In March the gym offered a fair compromise to [redacted] and allowed her to provide a cancellation request outwith her obligated responsibilities. Subsequently [redacted] charged back one of the obligated payments that was required in order to cancel. This effectively nullified her commitment to the gym and the...

cancellation. Her membership is now accruing debt due to this fraudulent activity on her part. We are happy to allow this account go to collections based on her instance that she won't honor her obligations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I joined the gym 7/** and requested to cancel 8/**, so I have no idea what RK is getting at when he states “in addition to not being a pre existing condition”  Here’s another example of breach of contract.  There is no language pertaining to that last line.  Please send me the blurb where that is noted.As I referenced in my initial complaint, the 1st doctor note was intended for my employer.  Since it explained my current medical state (Lumbar Spinal Stenosis and Spondylolisthesis).  I thought it would suffice.   See attachment.The 2nd doctor note clearly states I am schedule for spinal surgery and that I will not be able to participate in any gym-related activities because of my pain and spinal condition till further notice.  No doctor can or will give an exact recovery time.  It is just common sense spinal surgery is a serious matter.  See attachment.The 3rd doctor note clearly states I suffer from a severe medical condition that causes me to be disabled, causing it to be unsafe to exercise in an unsupervised environment such as a gym.  See attachmentRK last email dated 9/**/16 reads as follows:We received another letter today that did not include the required information in order to cancel your agreement early. The letter doesn't state the nature of the condition or the timeframe that you can't work out.  (MY 1ST DOCTOR’S NOTE CLEARLY STATES WHAT THE ISSUE IS “LUMBAR SPINAL STENOSIS AND SPONDYLOLISTHESIS”).  RK response continues - More importantly as we have already established that your prior request was insufficient we would require exact and correct information that is not related to your initial submission.  (THIS LAST SENTENCE MAKES ABSOLUTELY NO SENSE – MY ISSUE IS AND WILL CONTINUE TO BE THE SAME AS MY INITIAL SUBMISSION.  THEREFORE, ASKING ME TO SUBMIT ANOTHER REQUEST THAT IS NOT RELATED TO MY INITIAL SUBMISSION IS IMPRACTICAL.  I HAVE BEEN DIAGNOSED WITH Lumbar Spinal Stenosis and Spondylolisthesis AND IS SCHEDULE TO HAVE SPINAL SURGERY.)Again, RetroFitness is in breach of contract Section 19A states:[redacted]Resolving this matter is cancelling my gym membership and refunding me $25.15.Regards, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 At the time it was 30 days notice which was done. I was told to take cancellation form to their church avenue location which was done 2 times once personally and once via the usps in October 2015. I need my account refunded or I will move forward with legal actions. This is deceitful and wrong.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customers must sign off that they agree to the terms and conditions of the contract. They also receive a copy of the contract that they sign immediately after they have completed it. Also, they have three days to cancel their contract. We have record that [redacted] copy was emailed to her January...

**, 2014 at 12:04pm.

According to the terms and conditions of membership a member must be physically disabled for a period in excess of 6 months, a medical note explaining the nature of the disability is required providing correct and factual information of why the member cannot utilize the services of the gym for a...

period in excess of 6 months in addition to not being a pre existing condition.The first note had no mention of anything other than the member would benefit from a standing desk for work, the second note again failed to have specific information regarding the condition and the time-frame on further investigation it was revealed that the member would not be disabled and would not be unable to use the gym for a period in excess of 6 months. A third note was then supplied with once again no mention of disability or time-frame however as the first 2 notes and subsequent investigation revealed there was no grounds for termination as the member was not in any way disabled.The account was frozen free of charge until the member was able to utilize the services again, this is how it will remain as we have insufficient evidence and subsequent grounds for early termination.

You cannot be taken out of an agreement, there are grounds for early termination that have not been met by the member. This is the first occasion it was mentioned she was moving and is now the 3rd excuse for trying to break her obligations. If she provides the required information that proves she...

has moved more than 25 miles from a Retro facility it can be legally terminated.

The account has been transferred to a collection agency in puirsuit of a legally obligated debt.

[redacted] has had previous delinquencies with her account. Manager Courtney has not spoken to the member since 11/**/2015 as per our knowledge. From the past delinquencies [redacted] was advised to put the correct card on file so that the payments can come out accordingly. This is why she changed...

her card after reporting a fraud issue with her bank the first time she had a delinquency issue. In this case the club even waived certain late charges to accommodate her because of the issue. ABC Financial is responsible for reaching out to past due members. The club staff itself are not. The contract signed by the member states that they are responsible for payment of membership. If they do not pay late fees will be added and collections may possibly be involved. [redacted] was never told by manager Courtney that she was unreachable, but rather that ABC tried to reach her and had no success. These attempts are on file with ABC financial. Cancellati on terms etc are clear in the contract agreement, which [redacted], as well as all other members have signed, and was emailed to her on 06/**/2014 at 8:02pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It might be wise of the company to make their cancellation policies consistent across their franchises as I have seen policies at other locations that allow for on the spot cancellation while not [redacted] their customers around, as you continue to do.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I can see that there is no resolution available with regard to this issue. I know what I was told. I would like my membership to be cancelled asap.
I have reviewed the response made by the business in reference to complaint ID [redacted].
Sincerely,
[redacted]

The member was a serial delinquent who was given the chance to settle her account on April [redacted] 2016, final payment was to be made on or before April 14th or account would remain and previous agreement is null and void. The member paid the April payment on June [redacted] and the person taking payment has...

no authority to tell the client anything about her account if indeed that occurred as there are no subsequent notes on the account until September [redacted] when member called to ask why she was being charged, it was explained then by the supervisor that the payment was made late and therefore the cancellation was voided.  The member then called demanding that the account be closed with no payment but as the account has since been transferred to a collections agency I instructed the member I would not be in a position to assist her and she needs to settle with the collection agency.It is not the responsibility of the gym or the staff if someone fails to meet their obligations. There will be absolutely no removal of fee's.

We apologize for the inconvenience you have experienced. All of our members are given the same contract and adhere to the contract details. It is fair that we treat all members equally and do not show favoritism towards one in particular. Thank you for your membership and understanding.

The membership was terminated on September [redacted] 2016 when on the 5th attempt of providing the requested information it actually satisfied the terms of her agreement.

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].Sincerely,
[redacted]