Alarm New England

Facts about Alarm New England: · ANE is a reputable and reliable company who prides itself for being in business for over years, serving over 25,customers· Contracts are disclosed in legal terms, no fine print· We do not appreciate the unsubstantiated statements you made about our company Facts about [redacted] account: We contacted [redacted] , with no success, before sending account to collection [redacted] paid the collection agency $374.19, she did not pay “first original amount owed of $393.88.” So on that account, there’s still a balance of $ Attached is a history of [redacted] ’s payments to Alarm New England, where it’s evident that not all bills were reliably paid on timeWe did not ask [redacted] to market for our company, simply let new homeowner know who the monitoring company was since [redacted] marketed her home as having a security systemThe new homeowner may have wanted to continue the house to be monitoredThere is nothing unlawful or unusual about our contract for services rendered to our customers for monitoring or for alarm systems, whether new, replacement or add-onsSincerely, Cindy L***

Complaint: [redacted] I am rejecting this response because: I do not argue the amount of outstanding services I received from Alarm New EnglandI paid any outstanding balances prior to selling my homeWhat I do question is the $that Alarm New England wants me to pay when I no longer own the home and have turned over the appropriate information for the new owners to activate the alarm with Alarm New EnglandWhen I talked to the representative that answered my call at Alarm New England, he told me that maybe I shouldn't have signed a contract if I was going to sell my houseI informed him that I didn't know three years ago that I was going to sell my houseI thought it a very inappropriate commentI continue seek to have the $removed from my bill Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:As is typical of this company, they have their facts wrong.First the original amount owed of $ was paid in full They could have contacted me directly about the amount owed before they went off hiring a collection agency I have reliably paid all my bills on time with this company and [redacted] *** I have been a reliable customer of [redacted] for years before New England Alarm bought them out So we reject any collection agency fees – it is on them.Second, when I ordered the additional service, I was not informed that I signed on for three years It was on the fine print on the last page (typical again of a shady operation) I thought I was just signing for the work that was done.Third, although it is not my job to market for this company, I did ask the new owners of the house whether they would be interested in continuing the service and they declined.Lastly, if the company wants to take out whatever they installed they are welcome to do so This should cover the costs of whatever it was they claim $ is supposed to be for.I will not be paying this company a cent since they are not a reputable firm and are cheating their customers using deceptive practices The house was sold which is the reason I cancelled the service Had I continued to live there I would not have canceled the service The intent of the contract is to prevent customers from simply stopping the service while still living there – I am not living there.Sincerely, [redacted]

Good afternoon,I have looked into this complaint and have found that the system was last serviced on 3/18/2014, has been working and has been professionally monitored by our UL Central StationCustomer has been receiving monthly invoices for monitoring services and had not paid since 3/19/ We did not receive an official notice from customer to cancel her monitoring services.We have credited all invoices and removed the customer from third party collections.We apologize to [redacted] for any errors in communication of her intent to cancel her services with our company.We welcome the customer back when she decides to use our services.Best regards,Cindy L***

Good afternoon, After thoroughly reviewing our customer's concerns, a credit has been applied to their invoice We have contacted the customer and have explained the credit issuedAlarm New England apologizes for any miscommunication and misunderstanding of the issue at hand and will do everything in its power to rebuild customer confidence in the services it providesRespectfully,Cindy L***

Facts about Alarm New England: · ANE is a reputable and reliable company who prides itself for being in business for over years, serving over 25,customers.· Contracts are disclosed in legal terms, no fine print.· We do not appreciate the unsubstantiated statements you made about our company Facts about [redacted] account:We contacted [redacted] , with no success, before sending account to collection [redacted] paid the collection agency $374.19, she did not pay “first original amount owed of $393.88.” So on that account, there’s still a balance of $ Attached is a history of [redacted] ’s payments to Alarm New England, where it’s evident that not all bills were reliably paid on time.We did not ask [redacted] to market for our company, simply let new homeowner know who the monitoring company was since [redacted] marketed her home as having a security systemThe new homeowner may have wanted to continue the house to be monitored.There is nothing unlawful or unusual about our contract for services rendered to our customers for monitoring or for alarm systems, whether new, replacement or add-ons.Sincerely,Cindy L***

Complaint: [redacted] I am rejecting this response because: I do not argue the amount of outstanding services I received from Alarm New EnglandI paid any outstanding balances prior to selling my homeWhat I do question is the $that Alarm New England wants me to pay when I no longer own the home and have turned over the appropriate information for the new owners to activate the alarm with Alarm New EnglandWhen I talked to the representative that answered my call at Alarm New England, he told me that maybe I shouldn't have signed a contract if I was going to sell my houseI informed him that I didn't know three years ago that I was going to sell my houseI thought it a very inappropriate comment I continue seek to have the $removed from my bill Sincerely, [redacted]

Alarm New England purchased ** *** July 1, 2011, at which time all of its customers were notified by way of letter.
Since the acquisition customer has had multiple communications with Alarm New England in regards to her account paymentsCustomer contacted Alarm New
England and requested service because she was eliminating her phone line, and on 11/5/customer signed a new contract for a radio installation and monitoring. New radio was installed on 11/28/ Contract and install sign off signed by customer on its respective dates. We’re glad to provide customer copies of signed agreement and installation sign off, in case customer may have misplaced their copiesWhile Alarm New England continued to professionally monitor customer’s home, customer failed to pay for the radio installation and for the past six months of monitoring services. Customer has requested a cancellation and we honored her request per the contract terms she signed on 11/5/2014. We kindly request that customer remits payment due upon her cancellation request.
Sincerely,
Cindy L***

Customer was set up for ACH payment for monitoring services on a monthly basisACH payment processed 8/26/ACH payment processed 9/25/declined10/7/provided new exp date and payment was declined again11/5/and 12/31/messages were left for customer about overdue invoices
12/31/- day letter was sent to customer2/10/we received letter from customer notifying us (letter dated 2/6/14) to cancel her accountCancellation was processed 2/10/Meanwhile, monitoring services were being provided up to cancellation dateWe bill at beginning of month for services rendered2/10/January bill was credited, along with February billMonitoring services cancelled 2/10/Consequently, customer received days of free monitoring
4/25/2:20:PM

Alarm New England purchased ** *** July 1, 2011, at which time all of its customers were notified by way of letter. Since the acquisition customer has had multiple communications with Alarm New England in regards to her account paymentsCustomer contacted Alarm New England and
requested service because she was eliminating her phone line, and on 11/5/customer signed a new contract for a radio installation and monitoring. New radio was installed on 11/28/ Contract and install sign off signed by customer on its respective dates. We’re glad to provide customer copies of signed agreement and installation sign off, in case customer may have misplaced their copiesWhile Alarm New England continued to professionally monitor customer’s home, customer failed to pay for the radio installation and for the past six months of monitoring services. Customer has requested a cancellation and we honored her request per the contract terms she signed on 11/5/2014. We kindly request that customer remits payment due upon her cancellation request. Sincerely,Cindy L***

Good afternoon,
I have looked into this complaint and have found that the system was last serviced on 3/18/2014, has been working and has been professionally monitored by our UL Central Station.
Customer has been receiving monthly invoices
for monitoring services and had not paid since 3/19/ We did not receive an official notice from customer to cancel her monitoring services.We have credited all invoices and removed the customer from third party collectionsWe apologize to *** *** *** for any errors in communication of her intent to cancel her services with our companyWe welcome the customer back when she decides to use our servicesBest regards,
Cindy L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Facts about Alarm New England: 
·        ANE is a reputable and reliable company who prides itself for being in business for over 44 years, serving over 25,000 customers.
·        Contracts are disclosed in legal terms, no fine print.
·        We do not appreciate the unsubstantiated statements you made about our company.  
Facts about [redacted] account:
We contacted [redacted], with no success, before sending account to collection.  [redacted] paid the collection agency $374.19, she did not pay “first original amount owed of $393.88.”   So on that account, there’s still a balance of $19.69.  Attached is a history of [redacted]’s payments to Alarm New England, where it’s evident that not all bills were reliably paid on time.
We did not ask [redacted] to market for our company, simply let new homeowner know who the monitoring company was since [redacted] marketed her home as having a security system. The new homeowner may have wanted to continue the house to be monitored.
There is nothing unlawful or unusual about our contract for services rendered to our customers for monitoring or for alarm systems, whether new, replacement or add-ons.
Sincerely,
Cindy L[redacted]

Complaint: 1[redacted]
I am rejecting this response because: I do not argue  the amount of outstanding services I received from Alarm New England. I paid any outstanding balances prior to selling my home. What I do question is the $437.05 that Alarm New England wants me to pay when I no longer own the home and have turned over the appropriate information for the new owners to activate the alarm with Alarm New England. When I talked to the representative that answered my call at Alarm New England, he told me that maybe I shouldn't have signed a contract if I was going to sell my house. I informed him that I didn't know three years ago that I was going to sell my house. I thought it a very inappropriate comment.
 
I continue seek to have the $437.05 removed from my bill.
Sincerely,
[redacted]

Tell us w
Here is a recap of [redacted] account -
Amount owed - 393.88 + (92.35 collection fees) = 492.35
Buy out due to early cancellation of 3 yr contract - 437.05
Balance due = 929.40 – 374.19 (8/10/16 credit card payment) = 555.21 balance still due
Financial disclosure was signed by customer at time new radio was installed on 11/28/2014.
Options to avoid Buy out charge:
·        Customer continues monitoring services at her new residence, or
·        New owner of residence sold continues monitoring services as a new customer to Alarm New England.
Balance due from customer remains at $551.21
 
Thank you,
Alarm New England
hy here...

Facts about Alarm New England: ·        ANE is a reputable and reliable company who prides itself for being in business for over 44 years, serving over 25,000 customers.·        Contracts are disclosed in legal terms, no fine print.·        We do not appreciate the unsubstantiated statements you made about our company.  Facts about [redacted] account:We contacted [redacted], with no success, before sending account to collection.  [redacted] paid the collection agency $374.19, she did not pay “first original amount owed of $393.88.”   So on that account, there’s still a balance of $19.69.  Attached is a history of [redacted]’s payments to Alarm New England, where it’s evident that not all bills were reliably paid on time.We did not ask [redacted] to market for our company, simply let new homeowner know who the monitoring company was since [redacted] marketed her home as having a security system. The new homeowner may have wanted to continue the house to be monitored.There is nothing unlawful or unusual about our contract for services rendered to our customers for monitoring or for alarm systems, whether new, replacement or add-ons.Sincerely,Cindy L[redacted]

Good afternoon,I have looked into this complaint and have found that the system was last serviced on 3/18/2014, has been working and has been professionally monitored by our UL Central Station. Customer has been receiving monthly invoices for monitoring services and had not paid since...

3/19/2014.  We did not receive an official notice from customer to cancel her monitoring services.We have credited all invoices and removed the customer from third party collections.We apologize to [redacted] for any errors in communication of her intent to cancel her services with our company.We welcome the customer back when she decides to use our services.Best regards,Cindy L[redacted]

Complaint: 1[redacted]
I am rejecting this response because: I do not argue  the amount of outstanding services I received from Alarm New England. I paid any outstanding balances prior to selling my home. What I do question is the $437.05 that Alarm New England wants me to pay when I no longer own the home and have turned over the appropriate information for the new owners to activate the alarm with Alarm New England. When I talked to the representative that answered my call at Alarm New England, he told me that maybe I shouldn't have signed a contract if I was going to sell my house. I informed him that I didn't know three years ago that I was going to sell my house. I thought it a very inappropriate comment. I continue seek to have the $437.05 removed from my bill.
Sincerely,
[redacted]

Good afternoon, After thoroughly reviewing our customer's concerns, a credit has been applied to their invoice.  We have contacted the customer and have explained the credit issued. Alarm New England apologizes for any miscommunication and misunderstanding of the issue at hand and...

will do everything in its power to rebuild customer confidence in the services it provides. Respectfully,Cindy L[redacted]

Complaint: [redacted]
I am rejecting this response because:As is typical of this company, they have their facts wrong.First the original amount owed of $ 393.88 was paid in full.  They could have contacted me directly about the amount owed before they went off hiring a collection agency.  I have reliably paid all my bills on time with this company and [redacted].  I have been a reliable customer of  [redacted] for 16 years before New England Alarm bought them out.  So we reject any collection agency fees – it is on them.Second, when I ordered the additional service, I was not informed that I signed on for three years.  It was on the fine print on the last page (typical again of a shady operation).  I thought I was just signing for the work that was done.Third, although it is not my job to market for this company, I did ask the new owners of the house whether they would be interested in continuing the service and they declined.Lastly, if the company wants to take out whatever they installed they are welcome to do so.  This should cover the costs of whatever it was they claim $ 437.05 is supposed to be for.I will not be paying this company a cent since they are not a reputable firm and are cheating their customers using deceptive practices.  The house was sold which is the reason I cancelled the service.  Had I continued to live there I would not have canceled the service.  The intent of the contract is to prevent  customers from simply stopping the service while still living there – I am not living there.Sincerely,[redacted]