AlarmForce

[redacted] we were customers for over 5 years and experienced all sorts of problems. They have been [redacted], [redacted], given us the run-around, blamed us for their errors, not been straight up with us about what the contract entailed and did not entail, neglectful about details of how we can cancel our service, have [redacted] to us saying that they didn't say things that we have written proof of, [redacted] to us saying that they did say things that we have written proof they did not say, refused to professionally uninstall the system that they professionally installed but rather expect us to do it ourselves and on top of that pay a fee, and I could go on and on. So many problems. So. Many. Problems. Do not choose this company if you want reasonable customer service and a no-hassle service that actually offers real security and peace of mind.

I recently moved to a new location where an alarm was not required (went from a house to a condo). When I called to cancel my contract I was met with rude and terrible customer service. On top of that, after being bounced around between three different departments, I discovered that I can't actually cancel my contract even though I no longer need the services. My only option is to pay it out IN FULL. Obviously, I need to pay better attention to the fine-print (that one is on me), but what kind of company these days doesn't have at least a little flexibility in their contracts - especially when you are providing services to home renters? Besides the lack of flexibility and less than stellar customer service, they charge me monthly for a "guard" that never actually showed up each time my alarm went off. Also when my landlord came to the house and tripped the alarm once, they were okay with him just telling them he was my landlord and not providing the password - did not call me or anything - I only found out when he told me. Very insecure - anyone could break in and say something like that, I am just lucky it was actually true. [redacted]

DO NOT USE THIS COMPANY. I HAD FOR OVER 5 YEARS AND WHEN I TRIED CANCEL IT WAS A NIGHTMARE. ONCE I DID GET THOUGH TO A PERSON AND CANCEL THEY CHARGED ME FOR 2 ADDITIONAL MONTHS AND TRIED TO CHARGE ME FOR SHIPPING WHEN I RETURNED THE EQUIPMENT. THE SERVICE IS TERRIBLE. I HAD THE CELLULAR HOOK UP. ONCE THE ALARM WHENT OFF IT TOOK THEM OVER 5 MINUTES TO CONTACT ME BY PHONE. ALSO IT IS NOT PET FRIENDLY. MY CAT SET THE ALARM OFF SEVERAL TIMES AND THE SENSOR HAD TO BE MOVE (I HAD TO MOVE UP MYSELF) OR THEY WOULD HAVE CHARGED FOR A TECH TO COME OUT. WORST SERVICE CUSTOMER WISE. NEVER RECOMEND TO ANYONE.

[redacted] we were customers for over 5 years and experienced all sorts of problems. They have been [redacted], given us the run-around, blamed us for their errors, not been straight up with us about what the contract entailed and did not entail, neglectful about details of how we can cancel our service, have [redacted] to us saying that they didn't say things that we have written proof of, [redacted] to us saying that they did say things that we have written proof they did not say, refused to professionally uninstall the system that they professionally installed but rather expect us to do it ourselves and on top of that pay a fee, and I could go on and on. So many problems. So. Many. Problems. Do not choose this company if you want reasonable customer service and a no-hassle service that actually offers real security and peace of mind.

[redacted] we were customers for over 5 years and experienced all sorts of problems. They have been [redacted], given us the run-around, blamed us for their errors, not been straight up with us about what the contract entailed and did not entail, neglectful about details of how we can cancel our service, have [redacted] to us saying that they didn't say things that we have written proof of, [redacted] to us saying that they did say things that we have written proof they did not say, refused to professionally uninstall the system that they professionally installed but rather expect us to do it ourselves and on top of that pay a fee, and I could go on and on. So many problems. So. Many. Problems. Do not choose this company if you want reasonable customer service and a no-hassle service that actually offers real security and peace of mind.

[redacted] I called Alarm Force over a week ago to see if someone can come out and give me a quote. They asked for my name and said oh "you had AlarmForce before back in 2009". I said no I didn't. They said, did you reside at such and such an address? I said no. They said oh, hold on a sec. The passed me from department to department saying that I had an Alarm with them before. Again I said I did not. Then they put me on hold and kept me there for a while, so then I hung up. From what it looks like, someone installed an AlarmForce system under my name. They had what might be my credit card and drivers license information. I presume so since this is one of the ways to get an alarm installed. I asked to see the contract but they would not give that out.

Nevertheless, I received an alert on my credit report and apparently they send this file to a credit agency called [redacted]. It shows date of last activity of November 2010, which is illegally past the limitation timeframe by a longshot and the amount owing of just over $1000. Now I may have to pursue legal action against AlarmForce, depending on the recommendation of my lawyer. Of course, any legal fees and my hourly rate will be charged back to AlarmForce. [redacted]