Alaska Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it is just pure BS.   Exactly what I expected!     I WILL BE CANCELLING MY Visa card THAT MAKES AK AIRLINES A LOT OF MONEY.   Last month I charged around $45000.    thats forty five thousand dollars.      I will go with Wells Fargo visa .  A bank that waives all fees for all my bank account (15 of them). and pays me a 1.5% cash back.
Sincerely,
[redacted]

Below is a copy of our response already sent to the customer regarding this complaint.
April 19, 2017Dear [redacted],Thank you for sharing your feedback regarding travel on April 16, 2017. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is...

hearing from you.
Because our customers count on us for an orderly and on-time departure, we have instituted a check-in procedure that requires our customers to be checked in at a minimum of forty minutes prior to the scheduled departure time and available for boarding at the departure gate at a minimum of thirty minutes prior to the scheduled departure time. If you need special assistance please allow additional time. At ten minutes prior to departure, the flight should be fully boarded and is closed in order to help ensure an on-time departure. There may be stricter airport-specific check-in procedures that vary from airport-to-airport; therefore, we always recommend reviewing our “Travel Info” on alaskaair.com prior to your flight for the most up-to-date information. Allowing customers to check-in late may delay the flight, as it affects many behind-the-scenes fuel, baggage, and weight-and-balance calculations being performed by our pilots and dispatch personnel. Therefore, in fairness to all our customers, we must respectfully decline late check-in attempts. I sincerely apologize that this procedure inconvenienced you on your recent trip and hope your future air travels go smoother.[redacted], it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.Sincerely,Susanne A[redacted]Customer Care RepresentativeReference#: [redacted]

Complaint: [redacted]I am rejecting this response because:I never violated the violations as it never said clearly cancel the card then you lose the miles. I am not sure why there has to go back and forth so many times. This issue has come up many times with many clients with Alaska and have seen the response was that you teimbursed the miles
 
I am willing to pay the fees that would have been paid months ago. Let's please resolve this and move on amicably Sincerely,[redacted]

January 10, 2017
Dear [redacted],
Thank you for sharing your feedback via the Revdex.com regarding your recent experience.  We recommend that you check in 2-3 hours prior to departure to allow yourself enough time to proceed through the ticket counter line and reach your gate...

for boarding at least minutes prior to departure. While we understand the importance of a quick, convenient check in process, there are factors that will occasionally cause long lines at the ticket counter. I apologize for any inconvenience you experienced, and that you feel our agents were not more helpful and should have made an exception to assist you promptly upon arrival. In review of your reservation details, I found that our agents did make an attempt to locate you approximately 1 hour before your flight departure, however you were not present at the ticket counter at that time. Due to the circumstances they were unable to make an exception to rush you through to the gate.  Alaska is committed to providing an inclusive environment for both customers and employees. We do not tolerate any form of discrimination. We're sorry if you felt this situation could have been handled differently. In review of your ticket details, we found that you had purchased a special fare that can only be reissued by the original booking agency. This is the reason that you were advised to contact Expedia for rebooking assistance. Accordingly, we are unable to offer any refund for any costs incurred with the rebooked flight.  
[redacted], I apologize for any inconvenience you experienced. As a customer service gesture, I am including two Discount Codes. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.
[redacted], Discount Code [redacted], in the amount of $75[redacted], Discount Code [redacted], in the amount of $75
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

Complaint: [redacted]
I am rejecting this response because when I purchased my ticket through [redacted], my understanding was that my ticket was purchased through Alaska Airlines.  I understood that one leg of the trip was through [redacted].  For the vast majority of customers, we don't really know or care about the background details such as who's ticket stock the ticket ends up being on.  We just want to get where we're going safely and on time.  Once I had discovered the error and contacted [redacted], they, as I would have because that's the way it appeared, contacted Alaska and not [redacted].  This is obviously because they had determined that the ticket had been issued through Alaska.  In any event, regardless of who's ticket stock the ticket ended up being on, my first flight was on Alaska and I was unable to use receive the service that I had paid good money for.  There was no explicit warning anywhere in the system to indicate that if someone were to make a very small, one letter entry error in their name (which I have now found is not uncommon), they will forefit their entire ticket.  This is incredibly bad business practice.  I have been a customer of Alaska Airlines for years and have spend thousands of dollars on tickets.  I own my own consulting company and I make it my business to care for my clients and to ensure that they receive the best service possible.  It appears that Alaska is relying on a technicality(ies) to avoid making good with a long-time client (passing the buck).  
Sincerely,
[redacted]

October 18, 2016
 
Dear [redacted],
 
Thank you for sharing your feedback via the Revdex.com regarding your son, [redacted]'s recent travel.
I do see that you have been in contact with our Customer Care Department regarding your concerns. I have included the previous...

correspondence below again for reference.
That said, after researching your request for a refund of the ticket, I found that it was a ticket purchased with American Airlines using American Airlines Frequent Flier miles. From what you described, it sounds as if you reissued the ticket using an additional 10,000 miles for [redacted] to travel on a later flight. Unfortunately, our previous offer to refund the ticket, was based on our understanding that the ticket was unused. I apologize for the misunderstanding. We cannot provide a refund for a ticket that has been used. In addition, we are unable to provide a refund for a ticket that was purchased with American Airlines miles.
As a customer service gesture, and as an extension of my heartfelt apology, I have deposited 10,000 miles into your Alaska Mileage Plan account.
Once again, I would like to express my sincere apology for your travel experience.  It is my sincere hope that you will allow us to demonstrate the high level of service we are known for and that you deserve by joining us on a future Alaska flight.
Sincerely,
 
Trisha V[redacted]
Customer Advocacy Specialist
Reference#: [redacted]
 
August 31, 2016
 
Dear Mr. [redacted],
I appreciate that you took the time to contact Alaska with regard to [redacted]'s flight on 8/21/2016.
 
To ensure an orderly and on-time departure, we require our customers to arrive and remain available for boarding at the departure gate at a minimum of thirty minutes prior to the scheduled departure time of their flight, even if the flight may be delayed or canceled. At ten minutes prior to departure, the flight should be fully boarded and our gate agent closes the flight in order to help ensure an on-time departure. Allowing customers to board late may delay the flight. Our agents will page any passengers who have not boarded prior to closing the flight. If the passengers do not come to the counter, they will be considered as a "no-show" and their seats will be given away. Therefore, in fairness to all our customers, we must respectfully deny boarding to any customer who arrives late at the departure gate.
In an industry where customer service is a key feature, Alaska has always strived to provide exceptional service to our customers. From what you’ve portrayed, it is apparent that we have failed [redacted] in this regard. Along with my sincere apologies for his experience with our gate agent, I would like to offer you my assurance that your concerns will be shared with the Customer Service Manager in Vancouver for further review. I am sure you will agree with me that the most important thing for you is to be sure that this does not happen in the future.
As a customer service gesture, I have asked our Refunds Department to refund back [redacted]'s ticket in full to the original form of payment. I am also including a Discount Code. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.
Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.
[redacted], Discount Code [redacted], in the amount of $75
As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.
 
Sincerely,
 
Arleen K[redacted]Customer Care Representative
Reference#: [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: If I realized on the of my travel that I made a mistake and I called and said, Oh I'm so sorry I spelled my name wrong on the ticket or I selected the 9:15 flight instead of the 6:55 flight or if I needed to change my return date or if I wanted to change my Seat their would be a significant cost for each person in my party that I needed to change. So Excuse me, your apology is not enough, it is not comforting and it certainly doesn't make me eager to purchase another flight with Alaska & wait for you to exceed my expectaions.  Alaska air passed up the opportunity to exceed my expectation when I called the day before the flight, when I called the day of the flight, at the airport and all the subsequent emails I sent to your customer service dept. It won't hurt Alaska air's bottom line if the 4 of us never utilized your company again and I'm sure that you could careless, WE want compensatiion!
If you and your family were traveling and you found out when printing your boarding pass that every one would be scattered all over the airplane after you had already receved several emails over a 4 month period confirming the seat you originally selected. What would you do? How would you feel?What would you expect?
This should serve as a learning curve for the company and your flight partners.  Your partners American airlines made it clear that this wasn't their issue because I didn't purchase the tickets with them. Focus on figuring out how to address the concerns of you customers in a timely fashion and not have situations like these fall through the cracks. Recognize the level of disservice that occured here and the dissconnect that is happening with your flight partners. You believe a refund is not resasonable I totally disagree, we are willing to  accept 4 tickets. 
Sincerely,[redacted]

April 3, 2017
Dear [redacted],
Thank you for sharing your feedback via the Revdex.com.
When you made arrangements to travel with us you had every reason to expect that we would deliver you to your destination at the published arrival time. Clearly, that did not happen and I...

regret that your flight was delayed due to air traffic control restrictions in San Francisco.  Unfortunately, due to the very nature and many safety factors involved with the airline industry, we are unable to guarantee flight schedules or assume responsibility for the variety of persons or business consequences, which may result when a flight is delayed or canceled due to Air Traffic Control. Accordingly, I am unable to refund your hotel cost. However, I understand that this is an unusual situation and that the lack of communication about your flight was certainly frustrating. As a customer service gesture, I have issued a Discount Code below. 
[redacted], I apologize for any inconvenience you experienced. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code [redacted], in the amount of $150
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

January 5, 2017
Dear [redacted],
Thank you for your reply to our recent communication. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.
As mentioned in our previous correspondence, we have instituted a check-in procedure that requires our customers to be checked in at a minimum of forty minutes prior to the scheduled departure time. This is different than the requirement that you must be present at the gate 30 minutes prior to departure. At our smaller stations our agents are performing multiple duties, and at 40 minutes prior to departure they would proceed to the gate to assist in the boarding process. Therefore if a customer is not checked-in by the required time, then it would be necessary for them to be rebooked on a later flight. That being said, the proper procedures were followed in this situation.
I would like to once again apologize for your travel experience with us. It is always our desire to exceed the expectations of our customers. In an industry where customer service is a key feature, this is a necessity. Without customer feedback such as yours, the opportunity for improvements would not be as dynamic. Alaska truly values your patronage and I would like to invite you to join us on a future flight so that we can demonstrate the high level of service that we are known for and that you deserve.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

Complaint: [redacted]
I am rejecting this response because:an additional offer off on a airline I rarely if ever use is of no worth to me.  My complaint is not the lost bag, my complaint is that when the bag did finally arrive in Minneapolis I got a call from what I believe was an Alaska rep at 11:30 that night.  I was at that time 80 miles away In Rochester Minnesota.  Again due to the weight limit my cpap and prescriptions were in the bag and I asked to have the bag sent immediately and I would be willing to pay.  Instead the person said "I don't have that authority" so I asked them to call me back with someone that did.  The person hung up the phone and was not reachable again.  I sat up all night as I did not have the cpap for obstructive apnea, or medications for my restless leg syndrome or sleep aid both of which can cause convulsions is stopped suddenly(which I shared with this person). The bag did not arrive in Rochester until the afternoon during which time I was at the clinic having the tests I came for.  I feel no thought or compassion was used in this claim.  I was awake due to the early flight for 45 hours.
Sincerly Mr [redacted]

August 11, 2017Dear [redacted],Thank you for contacting the Revdex.com.
I found that you had previously contacted our Customer Care Department regarding your concerns about the seating. I have include their response below again for your reference.
I apologize for any misunderstanding...

regarding the seats that you purchased. We do not charge for coach seats. When booking a ticket, there are times when a coach seat may not be available for pre-assignment. However, you are still guaranteed a seat on the flight, you will just be assigned the seat number on the day of travel. That said, the charge that you paid was for an upgrade to Premium Class. The reason for the charge is because you are selecting a seat that comes with additional amenities, such as but not limited to; complimentary cocktails, more legroom and early boarding. You certainly are not required to purchase those seats if you do not wish to. I regret any confusion. Unfortunately, we are unable to refund the charges for the seats, since the service was provided.   As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]
 
June 7, 2017Dear [redacted],I appreciate that you took the time to contact Alaska with regard to your seat assignments.
I'm sorry to hear about your disappointment. There are times, on very full flights, that you can't pre-reserve a seat until the day of departure. The alternative to that is to pay in advance for a premium cabin seat instead. I'd be happy to pass on your feedback.As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.Sincerely,Linnea K[redacted]Customer Care RepresentativeReference#: [redacted]

Complaint: [redacted]I am rejecting this response because:
 
As of this morning, there are 8 separately listed flights which leave Redmond at 5 AM, all arriving in Maui at 3:28 PM, where the
only nuance is a slight difference in the Portland to Seattle connection.  There are EIGHT flights available yet we still, for an unknown reason, were bumped from our flight and forced to take an overnight flight, leaving the day before, to get us in the afternoon of the 19th as originally planned.  Alaska hair has stated that they knowingly overbook flights since some travelers don't show up.  This is all published on their website as well.  THEY ARE CONTINUING TO SELL FLIGHTS FOR A FLIGHT WE ORIGINALLY BOOKED WHEN WE CANNOT GET A SEAT WHICH WE HAVE PAID FOR.
 
We were offered what Alaska feels is a "perk" of a free hotel for this overnight stay.  This is not a perk.  We are now forced to take extra time off work, board our dog early, pay for extra meals, have the hassle of booking a hotel, getting a late flight and getting to the hotel.  Additionally, we now have to get up at 3 am (at the advice of Alaska) to get to our flight we were bumped to on our Saturday departure.  Our adventure from Oregon to Hawaii is not going to take 24 hours to arrive, not a perk at all.  
We paid nearly $2,850 for these three seats, that was WITH a companion coupon.  The flights, which are somehow full, continue to have seats being sold to unaware customers at astronomical prices.  This is misleading and deceptive, not only to us - but to people who have already paid a great deal of money to get a seat which they will most likely get bumped from as well. 
This is the second flight booked this year on Alaska, and the second flight that has been cancelled/bumped.  My wife's flight to Las Vegas was bumped.  She now has to get up at 3 AM in order to make it to the airport to catch a flight that gets her in at the same time as the original flight.  She gets the pleasure of spending over 2 hours at the airport on her connection. 
 
Alaska has offer us $250 each in coupons towards future flights.  This experience has made us hesitant about dealing with Alaska Air in any way as they have shown they are not afraid to over book flights and bump families at a whim, ruining their vacation.  
 
Sincerely,[redacted]

Dear Revdex.com- Thank you for your email.We were sorry to hear of this bag delay for the [redacted].  We ask that customers buy clothing and toiletry items during bag delays and submit their receipts, however we are not liable for meals/drinks, typically not caused by bag delays.We have requested the...

below settlement from our accounting office and this attached email will go out within the next four days, via our email batching system.Passenger requested: $320 cash and 2 $200 discount codes.Alaska's actual settlement: $500 cash and 1 $200 discount code.Regards,Troy R[redacted]Manager, Baggage ServicesAlaska Airlines==========================September 25, 2015Dear [redacted],Thank you for your correspondence to our office regarding your recent travel experience. On behalf of Alaska Airlines, please accept my apology for the experience you had with your baggage.In an industry where customer service is vital, we have always made every effort to provide exceptional service to our customers. We understand that careful and thorough handling of your baggage is a part of this commitment. You have every right to expect that your personal belongings will arrive intact and on time at your final destination. I regret that we did not meet that expectation for you.I have requested our Accounting Department to process and forward to you a check in the amount of $500.00 USD. Please allow up to three weeks for processing and mailing of your check.  Please be advised that I am making a one time exception for the pay out of interims without receipts for the items purchased while in San Jose Cabo.  In addition, the discount code will be good a year from the date of issue.I would like to once again express my gratitude for you bringing this matter to our attention. This is certainly more than a monetary loss for you and I sincerely apologize for your experience. I invite you to join us on a future Alaska Airlines flight so that we may demonstrate the level of service we are known for and that you deserve.Sincerely,Lea P[redacted]Central Baggage ServiceReference#: [redacted]BMAS #: [redacted]========================September 20, 2015Dear [redacted],Thank you for your correspondence to our office regarding your recent travel experience. On behalf of Alaska Airlines, please accept my apology for the experience you had with your baggage.In an industry where customer service is vital, we have always made every effort to provide exceptional service to our customers. We understand that careful and thorough handling of your baggage is a part of this commitment. You have every right to expect that your personal belongings will arrive intact and on time at your final destination. I regret that we did not meet that expectation for you.If your inconvenience required the purchase of clothing or toiletry items while waiting for recovery, you can send your purchase receipts to our office for reimbursement. Our address is: Alaska Airlines, Central Baggage Service, PO Box [redacted], Seattle, WA 98168. [redacted], I apologize for any inconvenience you experienced. As a customer service gesture, I am including a Discount Code. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code (eCert code) [redacted], in the amount of $200In closing, I would like to extend an invitation for you to join us on a future Alaska Airlines flight. My sincere expectation is that, by doing so, you will have the opportunity to experience the high level of service that we are known for and that you deserve.Sincerely,Lea P[redacted]Central Baggage ServiceReference#: [redacted]BMAS #: [redacted]

February 2, 2016
Dear [redacted],
I appreciated receiving your email from the Revdex.com. By taking the time to contact us, you have not only given me the opportunity to assist you with your concerns, but also to consider what we can do to prevent a similar situation from occurring...

again.
After investigating your concerns regarding your refund, it is clear that we have let you down and I certainly understand your frustration. I have spoken directly to our Accounting Department, and they confirmed that there was a miscommunication with the previous representative and their department. They have assured me that they are issuing a new check and it will be sent out right away. I know that you have been told this many times before, and I sincerely apologize. As a customer service gesture for the inconvenience, I have included the Discount Code below.
 
Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code [redacted], in the amount of $100
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. So long as I do in fact receive the refund for the baggage fees. Thank you.
Sincerely,
[redacted]

August 25, 2017Dear [redacted],Thank you for your reply to our recent communication.  I would like to once again apologize for your travel experience with us. It is always our desire to exceed the expectations of our customers. In an industry where customer service is a key feature, this is a necessity. Without customer feedback such as yours, the opportunity for improvements would not be as dynamic. Alaska truly values your patronage and I would like to invite you to join us on a future flight so that we can demonstrate the high level of service that we are known for and that you deserve.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

June 21, 2017Dear [redacted],
This letter is in response to a Revdex.com complaint #[redacted], which references items missing from your and [redacted]'s bags on April 27, 2017.First and foremost, I want to apologize for the loss of your items. As a company we appreciate the trust our...

guests place in us when checking their items in for travel and take great pride in how we handle those items. In this case we let you down and are very sorry.In reviewing your case, I find that our accounting office sent you a check in the amount of $1,200.00 on June 6, 2017. The amount you and Haresh requested was $4,605.00. Our settlement did not include reimbursement for your cuff links, as they are excluded from our domestic limit of liability. All other items that were listed as missing were limited to a reimbursement of $200 per item without receipts.If you are able to provide the original purchase receipt for the items that your reported missing, I would be happy to reopen your claim for an additional review.[redacted], as a customer service gesture, I am including two Discount Codes. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted] Tara, Discount Code (eCert code) [redacted], in the amount of $300[redacted], Discount Code (eCert code) [redacted], in the amount of $300In closing, I would like to extend an invitation for you to join us on a future Alaska Airlines flight. My sincere expectation is that, by doing so, you will have the opportunity to experience the high level of service that we are known for and that you deserve.Sincerely,Twila W[redacted]Central Baggage ServiceReference#: [redacted]BMAS #: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is excellent!
The response I received from Alaska Airlines was thoughtful and very well written.  I feel so thankful that my favorite airlines took my complaint seriously.  
I love Alaska Airlines and this was the first bad experience with their incredible staff.  
Thank you again for making me feel heard and validated.  
Sincerely,
[redacted]