Alaska Airlines

August 18, 2015Dear [redacted],Thank you for contacting the Revdex.com regarding your recent travel.  After investigating your concerns, I found that you have already been in contact with our Customer Care Department. I regret that you consider our response as...

inadequate. While we are empowered to make independent decisions based on each customer’s unique circumstances, we also operate within standard guidelines to ensure all customers are treated equally and fairly. Accordingly, I am unable to offer a refund of the additional fare paid, since it has been determined that you were late for your flight. Once again, I would like to express my sincere regret that you had a negative experience with Alaska Airlines. Because we recognize and emphasize the importance of customer service, we will always err on the side of our customer and will take any and all necessary steps to handle each person appropriately. That said, I do feel that we have handled this matter appropriately. While I would prefer to reach an agreement with you in this situation, I must consider this case closed. My sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]August 7, 2015Dear [redacted],Thank you for your reply to my recent communication. From what you expressed in your reply, I can certainly tell this has been a frustrating experience for you. First and foremost, I want to assure you that I have reviewed this matter thoroughly to ensure we have done all that we can to reach a reasonable, amicable resolution.Because our customers count on us for an orderly and on-time departure, we have instituted a check-in procedure that requires our customers to be checked in at a minimum of forty minutes prior to the scheduled departure time and available for boarding at the departure gate at a minimum of thirty minutes prior to the scheduled departure time. At ten minutes prior to departure, the flight should be fully boarded and is closed in order to help ensure an on-time departure. There may be stricter airport-specific check-in procedures that vary from airport-to-airport; therefore, we always recommend reviewing our “Travel Info” on alaskaair.com prior to your flight for the most up-to-date information. Allowing customers to check-in late may delay the flight, as it affects many behind-the-scenes fuel, baggage, and weight-and-balance calculations being performed by our pilots and dispatch personnel. Therefore, in fairness to all our customers, we must respectfully decline late check-in attempts. I sincerely apologize that this procedure inconvenienced you on your recent trip and hope your future air travels go smoother.As stated in the previous letter we are not able to reimburse you for the new tickets you purchased.  I would like to offer an exception to refund the ticket segments you purchased on Alaska Airlines and did not use. The refund will go back to the original form of payment. Please let me know if you would like this refund processed.I would like to once again apologize for your travel experience with us. It is always our desire to exceed the expectations of our customers. In an industry where customer service is a key feature, this is a necessity. Without customer feedback such as yours, the opportunity for improvements would not be as dynamic. Alaska Airlines truly values your patronage and I would like to invite you to join us on a future flight so that we can demonstrate the high level of service that we are known for and that you deserve.Sincerely,Andre R[redacted]Customer Care RepresentativeSocial CareReference#: [redacted] August 5, 2015Dear [redacted],I appreciated the chance to speak with you regarding missing your flight on your honeymoon. I am very sorry for this experience. First, the sign at the desk does say that the desk hours are from 3:10 AM till 5:00 AM. There is an agent at the check in desk until exactly 5:00 AM and then they leave to manage the flight. We have measures in place to verify that the desk is open until 5:00 AM  and it has been confirmed that on the day you were traveling there was an agent there until 5:00 AM. If you arrived after that time there would have not been an agent there. [redacted], I apologize for any inconvenience you experienced. I am unable to reimburse you for the additional cost of the ticket you had to purchase. Sincerely,Lauren Customer Care RepresentativeReference#: [redacted]

February 16, 2016
Dear [redacted],
I appreciate that you took the time to contact the Revdex.com with regard to your Mileage Plan account.
I apologize for the difficulties you have experienced attempting to receive credit for your recent travel on Hainan Airlines. We need...

additional documentation in order to verify eligibility of this transaction.  Please send a copy of your ticket receipt and boarding passes. If you are unable to send the requested documents via email, you can mail or fax them to us using the contact information below. Please include the reference number below on your documentation.
 
Alaska Airlines Mileage PlanPO Box [redacted]Seattle WA 98124
 
 
(206) 433-3477 Fax
[email protected]
 
 
[redacted], thank you very much for writing.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

January 11, 2016
Dear [redacted],
Thank you for your reply to Alaska Airlines with regard to your Discount Code.
I am sorry to hear that you are having difficulty booking your Discount Code. The Discount Code issued is for a discount of $200 off of the base fare. There are some terms and conditions that due apply when using a Discount Code. That said, I tried the code on the website for the same date and flight in your examples and it did apply the full $200 discount. If you continue to experience difficulties, please contact our Customer Care Department by phone at 1-800-654-5669. They would be happy to troubleshoot the issue, and ensure that you get the full discount offered. [redacted], thank you very much for writing. We look forward to welcoming you aboard an Alaska Airlines flight in the near future.Sincerely,Trisha V[redacted]Customer Advocacy Specialist
Reference#: [redacted]

November 15, 2016
Dear [redacted],
Thank you for sharing your comments via the Revdex.com regarding the baggage fees collected on your travel in September.  In review of your reservation information, I do see that you were charged twice for baggage on the date of September 9th. I...

sincerely apologize that the agent was not able to verify this on the day of travel. Additionally, I regret that you have not received assistance with a refund per your previous correspondence with us. Honestly, there is no excuse for the lack of service, and for that I sincerely apologize. I have sent the ticket information to our Accounting Department for a refund. This will be refunded in the same manner in which it was paid. Please allow 7-10 days for this to process. 
 
[redacted], I apologize for any inconvenience you experienced. As a customer service gesture, I am including two Discount Codes. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.
[redacted], Discount Code [redacted], in the amount of $50[redacted], Discount Code [redacted], in the amount of $50
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

December 29, 2016
Dear [redacted],
Thank you for your reply.
I have requested a check in the amount of $291.59 from our Accounting Department. This should arrive at the mailing address you provided in 7-10 days. As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

Dear [redacted],Thank you for your reply to our recent communication.Our records indicate that at the time of your missed fiight, you spoke to a Supervisor regarding your flightoptions. It was documented that you were offered alternate flight options to be rebooked on a flight thatday, and a waiver of the change fee was offered. However, you refused to pay the difference in fare forthe flights offered and declined any of the rebooking options. At that time it was also explained that if youchose to use the ticket toward a flight at a later date you would be subject to any change fees and enldifference in fare. Based on this information, our stance remains the same, and we must respectfullydecline your request for a waiver of the change fee.Once again, I would like to express my sincere regret that you had a negative experience with AlaskaAirlines. Because we recognize and emphasize the importance of customer service, we will always err onthe side of our customer and will take any and all necessary steps to handle each person appropriately.That said, I do feel that we have handled this matter appropriately. While I would prefer to reach anagreement with you in this situation, I must consider this case closed. My sincere hope is that you will joinus on a future flight so that we may demonstrate the level of service that we are known for and that youdeserve.
Sincerely,
Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

June 2, 2016
Dear [redacted],
Thank you for sharing your feedback regarding your recent experience in Los Angeles. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
It is disappointing to hear that you unfortunately missed...

your original flight due to traffic congestion in the Los Angeles area. I am pleased that you were given the option to fly stand-by on a later flight. In review of your reservation details, our Los Angeles Customer Service Supervisor advised that they did page for stand-by passengers for the 9:15 flight, and that you were not present at the gate. I apologize if the announcements were not heard in the area that you were waiting. Regretfully, the last flight of the night out of Los Angeles was overbooked, and subsequently this was the reason that you could not be accommodated on the 11 PM flight.  
Regardless of the circumstances, I am sorry that you feel the situation was not handled as professionally as it could have been. In an industry where customer service is a key feature, Alaska Airlines has always strived to provide exceptional service to our customers. From what you’ve portrayed, it is apparent that we have failed you in this regard.
[redacted], I apologize for any inconvenience you and your friends experienced. As a customer service gesture, I am including four Discount Codes. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code [redacted], in the amount of $25[redacted], Discount Code [redacted], in the amount of $25[redacted], Discount Code [redacted], in the amount of $25[redacted], Discount Code [redacted], in the amount of $25
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

September 11, 2017Dear [redacted] and [redacted],Thank you for sharing your concerns via the Revdex.com.  We understand that things happen and due to what you described, we are happy to offer an exception and refund your ticket without a service fee. We will request a refund which can take up to 7-10 business days to process depending upon the bank card issuer. I have submitted a refund request for [redacted]'s ticket, [redacted]. However, I am unable to locate the reservation details for [redacted]'s ticket. It shows it was purchased on Virgin Airline's ticket stock, and has been exchanged to a new ticket that I am unable to locate. If you have further ticket details that you can provide, I would be happy to look into this further to determine if it can be refunded. [redacted], it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

February 17, 2017
Dear [redacted],
Thank you for sharing your feedback via the Revdex.com. 
Alaska strives to provide exceptional service to our customers. From what you have shared, it is apparent we failed and we want to sincerely apologize for any misinformation you...

received. After thoroughly reviewing your comments and the information documented in your reservation, we determined that our agent in Seattle did not follow proper procedures in this instance. While we don't allow animals to be checked and transferred to international flights on Aero Mexico, you should have been allowed the option of checking the dog to Los Angeles and then collecting the animal and re-checking it with Aero Mexico. We understand this was a frustrating experience for you and offer our apologies. We assure you that we have shared your concerns with the Seattle Customer Service Manager so we can continue to improve and take better care of you next time.
As a customer service gesture, I would be happy to review your receipts for the additional fare that was paid to rebook your flights on Aero Mexico. Please submit a copy of your receipt and we will consider reimbursement. This can be sent as an attachment via the Revdex.com portal.
[redacted], it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

November 29, 2016
Dear [redacted],
Thank you for sharing your feedback regarding your recent ticket purchase on alaskaair.com. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.Alaska has always made extraordinary...

efforts to be an industry leader when it comes to our website and technology that we believe will benefit our customers. From what you described, it is apparent that this was not your experience and for that I offer my sincere apology. Much of our business is in our partnerships with other airlines and it is regretful that you were unaware at the time of booking that you would be traveling on American Airlines. It is certainly not our intent to mislead our customers, and we have made many improvements and enhancements to our booking page and confirmation page on the website to ensure that it is clear when you are selecting a partner airline. The partner airline's logo and name is listed on each page within the booking path as well as the confirmation page and confirmation email. We appreciate your feedback, and the opportunity it gives us to improve. [redacted], I apologize for any inconvenience you experienced. As a customer service gesture, I am including a Discount Code. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.
[redacted], Discount Code [redacted], in the amount of $100
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

February 27, 2017
Dear [redacted],
Thank you for providing the requested documentation. 
I have requested a refund of $2,874.38 from our Accounting Department. This will be sent via check to the mailing address you have provided. Please allow one to two weeks for this to arrive.
[redacted], it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

Complaint: [redacted]I am rejecting this response because: Although I appreciate the gesture of adding 3000 miles to my account, I am still short of being able to book the 2 tickets by 10,000. I understand if all nonrefundable tickets were booked and none were available, however non-refundable tickets are still available for purchase and its unfair to restrict those from your loyal rewards customers. 
I'm hoping there is still something you can do to help me out. Ultimately I seek your help with 1 of 2 things; please either help me book the 2 one-way tickets from SEA to FLL on 11/25/2016 using the miles I have earned as a loyal customer, or please help me out with closing my account and canceling my Alaska Airlines Credit Card. Feel free to contact me by phone if you would like to discuss further. 
Sincerely,[redacted]

March 28, 2017
Dear [redacted],
Thank you for sharing your feedback via the Revdex.com regarding your recent travel from Anchorage to Maui. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.Airlines regularly...

overbook flights by a few seats to protect against lost revenue, resulting from "no show" passengers. This allows us to keep our fares low and maintain a variety of flight options. Regrettably, this does not always work as planned and, on occasion, more passengers will show up than there are seats available on the aircraft. When this happens, our Customer Service Agents will first solicit for volunteers to take an alternate flight in exchange for a certificate that may be used for a discount off of a future flight on Alaska Airlines. Should there not be enough volunteers available, our agents then follow established guidelines to determine which customers will be involuntarily denied boarding. Our agents will then work closely with those customers to find alternate travel arrangements and issue compensation, if applicable, based on the length of their delay and in accordance with Department of Transportation (DOT) oversale rules.[redacted], I apologize for any inconvenience you experienced and for any disappointment in this policy. As a customer service gesture, I am including two Discount Codes. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code [redacted], in the amount of $100[redacted], Discount Code [redacted], in the amount of $100
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

Complaint: [redacted]I am rejecting this response because my request is not appropriately taken care of. Sincerely,[redacted]

January 3, 2017
Dear [redacted],
Thank you for your reply to the Revdex.com regarding your recent flight from Bellingham. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.When you made arrangements to travel with us you had...

every reason to expect that we would deliver you to your destination at the published arrival time. Clearly, that did not happen and I regret that your flight was delayed due to unforeseen circumstances causing you to miss your connection. 
Additionally, I regret the poor service you received by our agent, Bill. In an industry where customer service is a key feature, Alaska has always strived to provide exceptional service to our customers. From what you have portrayed, it is apparent that we have failed you in this regard. Along with my sincere apologies, I would like to offer you my assurance that your concerns will be shared with the for further review.
In review of our recent correspondence with you, I see that our Customer Care representative issued you a $125 Discount Code as a customer service gesture for your experience. We would also like to offer a refund of your ticket. This request has been sent to our Accounting Department, and will be refunded back to the original form of payment. I would like to once again apologize for your travel experience with us. It is always our desire to exceed the expectations of our customers. In an industry where customer service is a key feature, this is a necessity. Without customer feedback such as yours, the opportunity for improvements would not be as dynamic. Alaska truly values your patronage and I would like to invite you to join us on a future flight so that we can demonstrate the high level of service that we are known for and that you deserve.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

January 22, 2016
Dear [redacted],
I appreciated receiving your email from the Revdex.com regarding your recent ticket purchase. 
First, let me apologize that you have not been provided with clear and accurate communication regarding the status of your ticket and previous ticket...

purchases. It is disheartening to know that we let you down and I intend on following up with the appropriate managers to ensure that this does not happen again in the future. 
I did a thorough investigation of your ticket purchases to determine exactly what occurred. I found that the issue originated back in July. It seems that there was a booking error with our Reservations Department and you were inadvertently double booked for travel on July 27th. When you called to make changes to your July 22nd outbound from Seattle to Houston, the agent accidently added a return flight on July 27th as well. As you know, you already had a separate ticket for your return on July 27th. When this error was realized, our Reservation Manager put in a refund request to refund the higher of the two return tickets. You should see a refund processed back to your credit card in July for the amount of $262.10. The ticket that you understood was unused was the lower fare, and that was the ticket that was used for your travel on July 27th. There were many attempt to contact you and let you know of the refund, but they were unsuccessful. 
That said, when you recently contacted Reservations this month to use the ticket that you understood was unused, unfortunately our Reservations Agent made another error by allowing that value to be applied to your new travel. Our Accounting Department has since refunded the extra costs that you paid for the new ticket, but as I mentioned they cannot refund the $203.10 since that was used for your July 27th travel.  
I hope that this clears up any confusion. I understand that this experience has been frustrating. We have failed you more than once, and I sincerely regret any inconvenience this has caused. As a customer service gesture, I am including a Discount Code. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code [redacted], in the amount of $200
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.
Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

August 9, 2016
Dear [redacted],
Thank you for sharing your feedback via the Revdex.com regarding your friend, [redacted] recent travel. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.In review of...

[redacted] reservation details, I did confirm that her flight was cancelled due to mechanical reasons. I apologize that the customer service agent via the phone, misinformed you that it was not. When you make arrangements to travel with us you had every reason to expect that we would deliver you to your destination at the published arrival time. Clearly, that did not happen and I regret that her flight was cancelled. While we will continue to strive for the highest levels of operational excellence and reliability as an airline, we will never compromise your welfare or the trust you place in us for the sake of reliability statistics. I appreciate your understanding of our steadfast commitment to safety.[redacted], I apologize for any inconvenience you and [redacted] experienced. As a customer service gesture, I am including an additional Discount Code. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form. Let me know if she would prefer to have both codes combined into one.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code [redacted], in the amount of $50
I hope that she will accept my invitation to join us on another flight. I'm confident that we will once again live up to both your expectations.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

August 12, 2016
Dear [redacted],
Thank you for sharing your feedback via the Revdex.com regarding your Mileage Plan account.  At Alaska, we take a great amount of pride in our award-winning frequent flyer program and greatly value our loyal Mileage Plan members. We have...

implemented certain guidelines and procedures to ensure the service each customer receives is consistent and fair. In review of your account, I found that our Mileage Plan Department had recently had your account on hold while conducting an audit of your mileage accruals. This would include a hold on any award travel booked from the account. They have since released the account, and re-deposited the miles from your unused award ticket. I included the email below from our Mileage Department that was sent to you on 8/11/16:
Dear [redacted],
Thank you for contacting Alaska Airlines.
An audit of your account has been completed, and your account has been released. The ticket that was redeemed from your account has been re-deposited no fee. Please note that this account is a personal account, and each person should have their own account. Alaska Airlines reserves the right to audit Mileage Plan accounts at any time and without notice to the member to ensure compliance with these Mileage Plan Conditions of Membership and applicable conditions of carriage and/or tariffs. In the event that an audit reveals discrepancies or violations, the processing of Mileage Plan awards, mileage accrual or redemption of accrued mileage may be suspended until the discrepancies or violations are resolved to Alaska Airlines' satisfaction. Alaska Airlines reserves the right to terminate the membership and/or suspend access to the mileage balance of any member at any time for any reason it deems appropriate.
Happy Traveling,
Yvette
 
[redacted], I apologize for any inconvenience this audit caused you, and the cost that resulted in having to purchased a last minute ticket for your nephew to travel. As a customer service gesture, I am including a Discount Code. Please reference the appropriate code below at the time of booking. To use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to 330 days beyond the date of ticketing. One discount is allowed per reservation. Any Discount Code value remaining after purchase is forfeited. Discount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed fares. Complete Discount Code rules and restrictions can be found online at alaskaair.com.[redacted], Discount Code [redacted], in the amount of $250
I hope that you will accept my invitation to join us on another flight. I'm confident that we will once again live up to your expectations.Sincerely,Trisha V[redacted]Customer Advocacy SpecialistReference#: [redacted]

Complaint: [redacted]I am rejecting this response because:
I'd appreciate it if you gave me a call to discuss further and walk through the process of booking this ticket further. My number is [redacted]. Unfortunately I do not have time to call the number myself and be placed on hold.
Sincerely,[redacted]

August 8, 2017
Dear [redacted],
Thank you for contacting the Revdex.com.
I am sorry for your experience. Our records indicate that this case is being handled by our Insurance company. Please refer back to them directly for further resolution.
Sincerely,
Trisha V[redacted]Customer...

Advocacy Specialist
Reference#: [redacted]