Representatives of Liberty Builders have met with this customer. The parties have agreed that the windows will be installed on Thursday of this week. We assume that, upon installation, the customer will be satisfied with this resolution of their complaint.
Liberty Builders was unable to time respond to this Complaint due to the Thanksgiving holidays. It is our understanding that all of the customer issues have been resolved to the customer's satisfaction including a partial refund as requested which was made on 11/18/16.
A representative from Liberty Builders met with the customer. We are in the process of resolving all of their issues and will have them all resolved to the satisfaction of the customer by next week.
The Revdex.com complaint of Mr. [redacted] was received by Liberty Builders on September 14, 2016. Immediately upon receipt of the complaint, a representative of our company met with Mr. [redacted] regarding the leaking patio cover. The representative was able to repair the...
leak which we believe was done to the customer’s satisfaction. On September 19, 2016, another representative of Liberty Builders met with Mr. [redacted] and inspected the concrete slab. He determined that the slab was in need of repair and made arrangements with Mr. [redacted] to schedule the repair. Liberty Builders will use it best efforts to complete the repair to the customer’s satisfaction. All of the above are or will be completed at no charge to the customer. Liberty Builders reserves the right to update this response after the completion of the repairs to Mr. [redacted] patio cover and concrete slab have been completed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Ms.S[redacted] is lying. I purchased the vehicle from Malloy Lincoln Mercury in 2006 for nearly $7,000 cash. In 2011 I returned to get my window repaired and was informed that I needed new motors for the front and back driver's side doors. I paid several hundred dollars for the repair. A month later, I cam back with a complaint about how slow the windows were going up and down and how the new motor was weak. They told me to give it time and that the more I would use it, the more it would adjust and move normally. It never did so. Finally this summer, the motor's they replaced di not work. The original motor on the passeneger side still functions. I'm very sure I never needed a new motor and that they purposely destroyed any record with hope that the time would not allow the receipt to be found. Although I am sure I still have the receipt, it will take a long time to search for the document. I cam to them the begiinig of summer. The summer is nearly over. Based on the Malloy brand, I hoped that integrity would have inspired the repair of the window. Instead, they have become a third world business, seeking to fabricate lies in order to save $300 on the repairs. I plan to use social networks, [redacted], [redacted] and [redacted] to expose them. I further plan to contact Consumer Affairs. This is my final demand for the repair of my windows before escalation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: Bob himself came by with code compliance, and took care of the business that needed to be taken care of.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Since the complaint was submitted to the Revdex.com, the owner of our company has met with the customer on several occasions. The customer and owner reached an agreement regarding the resolution of their complaint and, pursuant to that agreement, we have completed all of the items...
requested thereby addressing all of her concerns. To date, we have repaired the customer’s fence including building a new custom gate as well as repairing a roof issue discovered following an inspection of the property at no charge to the customer. A Certificate of Completion indicating their satisfaction for that work has been signed by the customer. Further, we have conducted a new A/C load test and submitted to the results to the customer again at no cost to her. The president of our company personally spoke to the customer to insure her happiness with the work and assured her that these were all service related issues and have been and continue to be covered under her five (5) year labor warranty. The customer has expressed her satisfaction with the results from our services.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], an dyes a representative, [redacted] spoke with us and Ricardo showed up to fix our roof. However, there is still a pending item that we need to close in order to move forward. Apparently, what [redacted] was telling us on the final resolution was not correct and he has been going back in forth with us over the holidays to come to our house and finalize the deal and he finally called us to tell us he will resolve after the first fo the year. We essentially need to trust but verify what he is telling us. We hope when the time comes to request work under the product warranty, the company will not ignore us. I left a message with [redacted] this morning and I am waiting on his response.
Regards,
[redacted]
Liberty Builders of Texas initially entered into a contract with these customers on June 4, 2016, for repairs to their home due to hail damage. The contract price was $5,467.03. Due the fact that the repairs were covered by insurance, a second contract for the replacement of the...
customers’ floor and gutters was entered into on that same day. The price of the second contract was $7,500.00 for a total of $12,967.03. To date the customer has paid the sum of $11,500.00 leaving a balance of $1,467.03. It should be noted that this amount is the same as the customers are claiming is an additional charge for changing flooring materials. Either the customer is confused or they are being misleading. We do sincerely regret any inconvenience these customers experienced as a result of the delays to their floor installation, but those issues were beyond our control. The issues with the delay in the floor installation was initially caused by the customers taking approximately 2 weeks to decide on the flooring they wanted to have installed. An order was placed for the tiles and tear out began on July 15th. It was only then that it was discovered that the tiles were no longer unavailable. The customers were advised and requested that they meet with the owner of our company the following Sunday. At that time, they selected a new tile. The tile was more expensive, but the owner did tell them that Liberty would cover the additional cost, which we have done. It was then Liberty discovered that the second choice of the customers were locally unavailable. The tiles were ordered but it was discovered that they would have to be shipped. In order to minimize the customers’ inconvenience, Liberty sent an employee to Dallas to pick up the tiles. Regarding the gutters, 190 feet of gutter and 111 feet of downspouts were installed on the customers’ home on the weekend of August 20th. Liberty Builders keeps meticulous records of customer contacts and we have no record of any customer complaint about the gutters. It should be noted that these customers have been billed for their balance of $1,467.03 since September of 2016 and it was not until they were advised on January 19, 2017, that we had no choice but to turn their account over for collection if it remained unpaid.
On February 22, 2017, the attached letter was sent to these customers explaining that by adding the itemized charges as set out in the hail damage contract and adding to that the amount of the seco9nd (flooring and gutters) contract, they will be able to determine the total amount of the original charges, which, less the payments we have received, leaves the balance due as stated in our previous response. In addition, we have advised the customer that we will are willing to complete any unfinished gutter installation provided they contact us to schedule same. In addition, copies of the contracts were sent to the customers as well as being attached to this response.
On August 22, 2016, Liberty Builders of Texas met with Ms. [redacted] in our offices. At that meeting, Liberty Builders of Texas agreed to either, at Ms. [redacted] discretion, make the repairs/corrections to her roof or pay for the services of an independent roofer. The details of that...
A meeting between the customers, the owner of Liberty Builders of Texas and an inspector for the City of Texas Code Compliance Department was had on June 14, 2017. All issues between Liberty Builders of Texas and these customers were resolved at the meeting. We believe that the customers...
are now satisfied and all issues have been resolved..
Representatives of Liberty Builders have met with this customer. The parties have agreed that the windows will be installed on Thursday of this week. We assume that, upon installation, the customer will be satisfied with this resolution of their complaint.
Liberty Builders was unable to time respond to this Complaint due to the Thanksgiving holidays. It is our understanding that all of the customer issues have been resolved to the customer's satisfaction including a partial refund as requested which was made on 11/18/16.
A representative from Liberty Builders met with the customer. We are in the process of resolving all of their issues and will have them all resolved to the satisfaction of the customer by next week.
The Revdex.com complaint of Mr. [redacted] was received by Liberty Builders on September 14, 2016. Immediately upon receipt of the complaint, a representative of our company met with Mr. [redacted] regarding the leaking patio cover. The representative was able to repair the...
leak which we believe was done to the customer’s satisfaction. On September 19, 2016, another representative of Liberty Builders met with Mr. [redacted] and inspected the concrete slab. He determined that the slab was in need of repair and made arrangements with Mr. [redacted] to schedule the repair. Liberty Builders will use it best efforts to complete the repair to the customer’s satisfaction. All of the above are or will be completed at no charge to the customer. Liberty Builders reserves the right to update this response after the completion of the repairs to Mr. [redacted] patio cover and concrete slab have been completed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Ms.S[redacted] is lying. I purchased the vehicle from Malloy Lincoln Mercury in 2006 for nearly $7,000 cash. In 2011 I returned to get my window repaired and was informed that I needed new motors for the front and back driver's side doors. I paid several hundred dollars for the repair. A month later, I cam back with a complaint about how slow the windows were going up and down and how the new motor was weak. They told me to give it time and that the more I would use it, the more it would adjust and move normally. It never did so. Finally this summer, the motor's they replaced di not work. The original motor on the passeneger side still functions. I'm very sure I never needed a new motor and that they purposely destroyed any record with hope that the time would not allow the receipt to be found. Although I am sure I still have the receipt, it will take a long time to search for the document. I cam to them the begiinig of summer. The summer is nearly over. Based on the Malloy brand, I hoped that integrity would have inspired the repair of the window. Instead, they have become a third world business, seeking to fabricate lies in order to save $300 on the repairs. I plan to use social networks, [redacted], [redacted] and [redacted] to expose them. I further plan to contact Consumer Affairs. This is my final demand for the repair of my windows before escalation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Arrangements have been made with the customer and she has advised us that she is satisfied.
Revdex.com: Bob himself came by with code compliance, and took care of the business that needed to be taken care of.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Since the complaint was submitted to the Revdex.com, the owner of our company has met with the customer on several occasions. The customer and owner reached an agreement regarding the resolution of their complaint and, pursuant to that agreement, we have completed all of the items...
requested thereby addressing all of her concerns. To date, we have repaired the customer’s fence including building a new custom gate as well as repairing a roof issue discovered following an inspection of the property at no charge to the customer. A Certificate of Completion indicating their satisfaction for that work has been signed by the customer. Further, we have conducted a new A/C load test and submitted to the results to the customer again at no cost to her. The president of our company personally spoke to the customer to insure her happiness with the work and assured her that these were all service related issues and have been and continue to be covered under her five (5) year labor warranty. The customer has expressed her satisfaction with the results from our services.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], an dyes a representative, [redacted] spoke with us and Ricardo showed up to fix our roof. However, there is still a pending item that we need to close in order to move forward. Apparently, what [redacted] was telling us on the final resolution was not correct and he has been going back in forth with us over the holidays to come to our house and finalize the deal and he finally called us to tell us he will resolve after the first fo the year. We essentially need to trust but verify what he is telling us. We hope when the time comes to request work under the product warranty, the company will not ignore us. I left a message with [redacted] this morning and I am waiting on his response.
Regards,
[redacted]
Liberty Builders of Texas initially entered into a contract with these customers on June 4, 2016, for repairs to their home due to hail damage. The contract price was $5,467.03. Due the fact that the repairs were covered by insurance, a second contract for the replacement of the...
customers’ floor and gutters was entered into on that same day. The price of the second contract was $7,500.00 for a total of $12,967.03. To date the customer has paid the sum of $11,500.00 leaving a balance of $1,467.03. It should be noted that this amount is the same as the customers are claiming is an additional charge for changing flooring materials. Either the customer is confused or they are being misleading. We do sincerely regret any inconvenience these customers experienced as a result of the delays to their floor installation, but those issues were beyond our control. The issues with the delay in the floor installation was initially caused by the customers taking approximately 2 weeks to decide on the flooring they wanted to have installed. An order was placed for the tiles and tear out began on July 15th. It was only then that it was discovered that the tiles were no longer unavailable. The customers were advised and requested that they meet with the owner of our company the following Sunday. At that time, they selected a new tile. The tile was more expensive, but the owner did tell them that Liberty would cover the additional cost, which we have done. It was then Liberty discovered that the second choice of the customers were locally unavailable. The tiles were ordered but it was discovered that they would have to be shipped. In order to minimize the customers’ inconvenience, Liberty sent an employee to Dallas to pick up the tiles. Regarding the gutters, 190 feet of gutter and 111 feet of downspouts were installed on the customers’ home on the weekend of August 20th. Liberty Builders keeps meticulous records of customer contacts and we have no record of any customer complaint about the gutters. It should be noted that these customers have been billed for their balance of $1,467.03 since September of 2016 and it was not until they were advised on January 19, 2017, that we had no choice but to turn their account over for collection if it remained unpaid.
On February 22, 2017, the attached letter was sent to these customers explaining that by adding the itemized charges as set out in the hail damage contract and adding to that the amount of the seco9nd (flooring and gutters) contract, they will be able to determine the total amount of the original charges, which, less the payments we have received, leaves the balance due as stated in our previous response. In addition, we have advised the customer that we will are willing to complete any unfinished gutter installation provided they contact us to schedule same. In addition, copies of the contracts were sent to the customers as well as being attached to this response.
On August 22, 2016, Liberty Builders of Texas met with Ms. [redacted] in our offices. At that meeting, Liberty Builders of Texas agreed to either, at Ms. [redacted] discretion, make the repairs/corrections to her roof or pay for the services of an independent roofer. The details of that...
understanding are set our in the attached letter.
A meeting between the customers, the owner of Liberty Builders of Texas and an inspector for the City of Texas Code Compliance Department was had on June 14, 2017. All issues between Liberty Builders of Texas and these customers were resolved at the meeting. We believe that the customers...
are now satisfied and all issues have been resolved..