Albertson's, Inc.

Upon receipt of this complaint, we referred the concern to the Store Manager. The Store Manager advised that when the customer was asked to stop taking pictures in the store, an argument ensued and the police were called. Mr. [redacted] and his wife were issued a no trespass order by the police...

department. The Store Manager advised that the customer is not allowed in the store at this time.

We have sent a request to Mr. [redacted] to provide us with the location of the store where he shops so that we can request a refund from the Store Manager to be provided. We will follow-up with the final outcome.

Yes I contacted the store and no they didnot offer to refund.

We sent a request to Ms. [redacted] to send an email response to let us know the specific location of the store that rejected her check. We have not received any response at this time. We need this information in order to complete our investigation.

We sent a response to this case to you on 09/14. We are including the details of the response again: Upon receipt of this case, we referred to the Store Manager to address. The Store Manager contacted Mr. [redacted] and provided a refund for the Formula and gave him a gift card for the...

inconvenience. This was resolved directly by the store with Mr. [redacted].

Upon receipt of this case, we forwarded to the store to address. We received notification from Jorge G[redacted], Store Director. He stated that he contacted Ms. [redacted] and then met with her on 12/28/2016. Mr. G[redacted] explained to Ms. [redacted] that there was a system error that caused the issue, but...

that she was not overcharged. Due to the issue that occurred and because of the poor service by the Assistant Manager, the Store Director went ahead and refunded the entire amount of the roast of $54.14 on that day for Ms. [redacted].

We are awaiting additional information from Ms. [redacted] regarding the store where the incident occurred. We tried calling her and emailing and we are now waiting to hear back from her. We will get this completed as soon as we possibly can.Safeway Customer Support Center

Upon receipt of this complaint from [redacted] we referred to the Store Manager where the customer attempted to redeem the rain check. The Store Manager telephoned the customer and offered a $25 gift card. The customer was invited to come into the store at their earliest convenience to pick up the...

gift card, which the customer accepted.

We forwarded this concern to the Store Director of the [redacted] Albertsons store in [redacted] to contact the customer and discuss this concern.

We just today received a response to Ms. [redacted] after we emailed her back on the 14th to request that she provide the location of the store where this occurred. We have forwarded her complaint to the Store Director and he will contact her to address her concerns. We will send an update, if...

needed.

Upon receipt of this complaint from Ms. [redacted] we relayed this concern to our Food Safety Manager. We were advised that the proper procedures were followed and they consider this matter closed. There is nothing further that can be done at this point.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In regards to Revdex.com complaint: [redacted], for customer [redacted], we are waiting to hear back from the customer regarding the location of the store where this incident occurred in Phoenix. We will get this resolved as quickly as possible. [redacted]CSR 3Albertsons-Safeway Customer...

Support Center

Upon receipt of this complaint, we referred this issue to the Store Manager. The Store Manager emailed Mr. [redacted] and provided the following response: Dear Mr./ [redacted], I have received your complaint regarding the Albertsons store located on Brundage Lane.  I am sorry to hear that your personal...

property was vandalized. Unfortunately, we take on no liability for personal property in the parking lot.  As for the Security Officer, his post is an inside post & he is a theft deterrent to shoplifting. After Mr. [redacted] received this email from the Store Manager he sent an email back to the Manager that demonstrated anger & foul language. The Store Manager advised that he would not try to reach Mr. [redacted] by email or phone again because of this.

We referred this case to the Albertsons' Store Director to address. We received a follow-up response from the Store Director stating that she contacted the customer and invited him to return to the store to get free bacon to cover the extra charges he incurred due to product being mislabeled.

Thank you for your recent email to our Denver Division office regarding the fraudulent activity involving your credit card information.  We appreciate you taking the time to write us about this, and regret that you were inconvenienced.  The disappointment and frustration that...

was conveyed in your email regarding the theft of your identity is understandable.  In reviewing your email you indicated that your credit card was never lost or stolen.  Based on this information, it appears that the perpetrator of the transactions in question obtained your credit card information unbeknownst to you and created a counterfeit/cloned card.  Albertsons uses standard retail practices when accepting a credit card and you should assume no liability of losses under these circumstances.  However, with these type cases it is difficult for a merchant to prevent a transaction of this type as the counterfeit card information is usually created along with bogus identification to match the individual that is presenting it.       Steps are being taken to prevent fraudulent activity of this type. Credit card issuers are deploying EMV chip technology on their cards in order to protect victims of identity theft.  In addition, merchants are directing their efforts to support this technology at the point of sale to include Albertsons.  Thank you for your recent email to our Denver Division office regarding the fraudulent activity involving your credit card information.  We appreciate you taking the time to write us about this, and regret that you were inconvenienced.  The disappointment and frustration that was conveyed in your email regarding the theft of your identity is understandable.  In reviewing your email you indicated that your credit card was never lost or stolen.  Based on this information, it appears that the perpetrator of the transactions in question obtained your credit card information unbeknownst to you and created a counterfeit/cloned card.  Albertsons uses standard retail practices when accepting a credit card and you should assume no liability of losses under these circumstances.  However, with these type cases it is difficult for a merchant to prevent a transaction of this type as the counterfeit card information is usually created along with bogus identification to match the individual that is presenting it.       Steps are being taken to prevent fraudulent activity of this type. Credit card issuers are deploying EMV chip technology on their cards in order to protect victims of identity theft.  In addition, merchants are directing their efforts to support this technology at the point of sale to include Albertsons.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Albertsons[redacted]
[redacted]  June 4th 2015 Revdex.com/Serving the Snake River RegionP.O. Box 9817Boise, ID. 83707 Re: Craig Hocevar       Thank you for contacting Albertsons Customer...

Care. We have received your letter regarding Mr. Hocevar and his concerns about being overcharged at his local Albertsons store. After reviewing the customer’s complaint, Craig Hagmeier, the Store Director contacted the customer on June 3rd 2015.  At this time we would ask that Mr. Hocevar contact back the Store Director for resolution.  If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at 1-800-353-9002.  Sincerely,Michael MooreDirector, Customer Interaction Center

Complaint: [redacted]
I am rejecting this response because: I have been complaining for months to the local Albertson's and they don't care or do anything about it. So why would I believe someone sitting in a corporate office, giving a canned answer do anything different.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:My name is [redacted], not [redacted].I have only met very aggressive and disrespectful lady at the counter with no uniform and no name tag.She named herself Amber and refused to explain anything and stopped cashier to cash us out.I later myself called the police and left the territory.Sincerely,[redacted]